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Overlooking a lake in the Taebaek mountains, the hotel is next to a golf course.
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Summary of reviewsThe Intercontinental Alpensia Pyeongchang Resort by IHG receives positive reviews for its strategic location, nestled in the charming Alpensia village. The resort is ideally situated close to ski slopes, ski equipment hire, and dining options, making it convenient for ski enthusiasts. Guests appreciate the breathtaking mountain and lake views that enhance the serene environment. Besides skiing, the resort serves as an excellent starting point to explore nearby attractions, offering both peaceful retreats and adventurous trips. The infrastructure is well-developed, ensuring a clean, organized, and responsive service, contributing significantly to guest satisfaction.
The breakfast at the resort generally garners positive feedback for its clean organization and variety, catering to different tastes, including vegetarians and international guests. While some guests note limited offerings and lengthy wait times, many enjoy the delicious spread amidst picturesque surroundings. Dinner experiences also receive favorable comments, particularly for the Korean dishes and friendly restaurant staff, although guests express a desire for more dining variety and availability after 10:00 PM.
Rooms are praised for their spaciousness and comfort, providing ample space for relaxation with quiet and clean environments. While some furnishings appear dated, cleanliness and room management maintain a welcoming atmosphere, making them ideal for ski enthusiasts with their proximity to essential amenities. The resort scores well on overall cleanliness, despite minor criticism regarding outdated features like carpets and bathrooms.
Staff service at the resort is highly commended, especially the front desk and concierge team, noted for their friendliness, helpfulness, and proficiency in English. While breakfast service could improve in friendliness, the majority of interactions with staff contribute to a positive guest experience. The beds are generally considered comfortable and spacious, although some guests find them slightly hard. Overall, the resort provides a comfortable and relaxing retreat with its attentive service and scenic location.
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