The Gruene River Hotel & Retreat is a must-visit destination for those looking for exceptional service and a comfortable stay. The staff is friendly, knowledgeable and accommodating with Karen at check-in receiving special praise. Guests consistently rave about the hotel's breakfast with the staff's attentiveness and accommodations being a highlight. The location of the hotel is also a plus, making it an ideal choice for those looking to explore the area. Overall, visitors have found the staff to be among the best they've encountered, making their stay at the Gruene River Hotel & Retreat an unforgettable experience.
Extended Stay SA garners praise for its convenient location, easily accessible from major highways and interstates, making it ideal for frequent travelers. The central placement near stores and restaurants, complemented by nearby public transportation options, is a notable plus. Guests often appreciate the spacious and newly updated rooms, applauding the soft, comfortable beds and quick check-in process. Security personnel and some staff members receive commendations for their friendliness, attentiveness and helpful service, enhancing the overall guest experience.
The outdoor pool stands out as a highlight, frequently mentioned for its cleanliness and well-maintained condition. It serves as a popular attraction, particularly for families, despite occasional closures. The presence of security personnel around the premises adds a reassuring element for guests enjoying the hotel’s amenities.
However, some aspects warrant caution. The neighborhood has mixed reviews with some guests expressing concerns about safety, ongoing construction and an unwelcoming ambiance due to nearby train tracks and local establishments. Inside the hotel, cleanliness emerges as a critical issue with recurring reports of bugs, unpleasant odors and dirty, unkempt rooms. Maintenance issues, including broken fixtures and poorly functioning amenities, detract from the stay experience.
Wi-Fi performance receives mixed reactions with some guests enjoying fast and reliable connectivity, while others face slow speeds and weak signals. Limited and sometimes inconvenient parking and inconsistent service from staff with instances of rudeness and unprofessional behavior, further complicate the guest experience. The lack of a breakfast offering is also a notable downside for early travelers.
In sum, while Extended Stay SA offers convenient access and comfortable rooms for some, significant issues with cleanliness, neighborhood ambiance and service should be carefully considered before booking.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-20 out of 51 hotels in and around Garden Ridge