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Summary of reviewsAmber Court Premium Suites @ Genting Highlands provides a generally positive experience for visitors, especially those seeking a serene retreat surrounded by nature. The location offers a refreshing escape with its cool climate and scenic mountain views, making it ideal for guests looking to enjoy a peaceful environment away from the city's hustle and bustle. Proximity to attractions like Cloud Top is an added advantage. However, the remoteness of the hotel, challenging road conditions and limited access to dining and shopping options can be drawbacks, requiring transportation for easier navigation and access to nearby attractions like Genting Skyworld.
The accommodations at Amber Court Premium Suites are highly praised for their spacious and clean rooms, making them suitable for both families and couples. Guests appreciate the ample space and tidiness with some rooms offering beautiful mountain views. Nevertheless, the overall ambiance has mixed reviews with some finding it slightly gloomy and facing issues like occasional unpleasant smells in bathrooms.
Cleanliness standards within the rooms themselves are commendable, frequently described as very clean and tidy. Yet, the building's common areas, such as hallways and corridors, often receive criticism for being poorly maintained with unpleasant smells and sticky floors detracting from the overall experience.
Staff at Amber Court Premium Suites have garnered positive feedback for their friendliness and helpfulness, particularly highlighting individuals like Sara and the staff managing communication channels. Despite occasional reports of unhelpful behavior, the supportive and cheerful service of the foreign staff stands out as a significant positive aspect of staying at the hotel.
In summary, Amber Court Premium Suites @ Genting Highlands is recommended for those seeking spacious, clean accommodations in a peaceful setting with attentive personnel. However, prospective visitors should be prepared for the remote location and the need for transportation to fully enjoy their stay. Show more
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Guest Reviews
Location
Amber Court Premium Suites @ Genting Highlands offers guests a mixed experience in terms of location. The property is situated in a very cold and peaceful area surrounded by nature, mountains and greenery, which provides a refreshing retreat from the hustle and bustle. Guests can enjoy strategic location benefits, such as proximity to the Cloud Top and good weather.
However, the hotel's remote address means it is quite far from dining options and the First World Hotel. The road conditions leading to the property are often described as being among the worst and the area itself is fairly deep and deserted, adding to the overall feeling of isolation. While it offers a peaceful escape when Genting central hotels are fully booked, first-time visitors may find the location challenging to navigate and transportation is essential for accessing nearby attractions like the Genting Skyworld.
Food and shopping are not easily accessible with amenities largely available only at further distances. Despite the scenic views and strategic placement for some, the location's remoteness can be a significant drawback.
Rooms
Amber Court Premium Suites at Genting Highlands offers expansive and clean accommodations that have garnered much praise from guests who appreciate the ample space and suitability for families and couples alike. The rooms are consistently described as spacious, making them ideal for families, while couples find them quite adequate due to their size. Cleanliness is a standout feature with many reviews highlighting that the rooms and apartments are impeccably maintained, tidy and refreshingly fresh. Guests also appreciate the scenic mountain views from some units.
However, opinions are mixed regarding the overall atmosphere with some describing the ambiance as somewhat gloomy. While most guests find the experience satisfactory and highlight the large, cold and accommodating rooms, a few mentioned less favorable points, such as a smelly toilet in an otherwise nice room.
Overall, Amber Court Premium Suites are recommended for those seeking spacious and clean accommodations in Genting Highlands with the bonus of serene mountain views in a tidy setting.
Cleanliness
Amber Court Premium Suites @ Genting Highlands has received mixed reviews regarding its cleanliness. Positive feedback highlights that several guests found their rooms and apartments to be clean with some describing them as very clean and really clean. The units themselves were regarded as neat, offering a satisfactory experience for those who stayed in them. However, there were significant concerns about the overall cleanliness of the building and communal areas. Hallways and corridors were often pointed out for being sub-standard in terms of cleanliness, smelling unpleasant and not being well-aired. Reports also mentioned sticky floors and subpar mopping, contributing to an uneasy atmosphere. Despite clean individual units, the overall cleanliness standards of the building need improvement.
Staff
Many guests of Amber Court Premium Suites @ Genting Highlands have praised the friendliness and helpfulness of the foreign staff. Specific commendations were given to a customer service representative named Sara, noted for her kindness. The staff managing communication channels, including WhatsApp, were also appreciated for their friendliness. While there were some comments regarding unhelpful and rude behaviors, the positive experiences with the foreign staff left a more significant impression, highlighting an overall cheerful and supportive service.
No, Amber Court Premium Suites @ Genting Highlands doesn't have any pool.
No, a spa isn't available at Amber Court Premium Suites @ Genting Highlands.