One Pacific Hotel and Serviced Apartments

Georgetown 5.41910300, 100.31794000 , 177, Jalan Macalister (Show on Map)
8.5
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsOne Pacific Hotel and Serviced Apartments enjoys a prime location in the heart of Penang, making it incredibly convenient for travelers. This centrally positioned hotel is near hospitals, a variety of eateries and key attractions, which guests frequently praise. Its close proximity to the Loh Guan Lye Hospital particularly benefits medical tourists. The location ensures ease of access to local dining and shopping options, contributing to a superb stay for both leisure and deliberate visits.

The hotel offers spacious, clean and comfortable rooms that cater well to families and groups. Guests appreciate the modern and well-equipped spaces, though some minor updates could enhance the experience further. Despite this, the overall cleanliness and comfort are repeatedly noted as strong points. The quiet ambiance, despite being near a busy road, provides a tranquil environment and ample parking space further enhances convenience, particularly for those using ride services like Grab.

Staff at One Pacific Hotel and Serviced Apartments are consistently praised for their friendliness and helpfulness. From receptionists to housekeeping and security, the team offers a high level of professionalism and warmth, ensuring guests feel welcome and supported. This outstanding service significantly enhances the guest experience, complementing the clean and comfortable accommodations.

While breakfast reviews are mixed, some guests enjoyed the nice-tasting options and pleasant views from the breakfast area. However, there is room for improvement in terms of variety and pricing. Suggestions for a buffet style and additional dishes like nasi lemak have been noted. The quality of food and friendly staff in the breakfast area are positive aspects, but expanding options could better meet guest expectations.

Parking at the hotel, while secure and conveniently located, is somewhat limited. Most guests find it sufficient, but during peak times, finding a space can be challenging. Despite this, the parking facilities are generally seen as a positive addition.

Families find One Pacific an excellent choice with its spacious, well-equipped rooms. The larger spaces comfortably accommodate groups, making it ideal for family vacations. The central location and good service enhance its appeal, ensuring a pleasant stay for families.

The beds receive generally positive remarks with many guests finding them comfortable. However, opinions on firmness vary with some finding the mattresses too hard or too soft. Despite these occasional discrepancies, the overall sleep experience is favorable.

In summary, One Pacific Hotel and Serviced Apartments offers a comfortable and convenient stay in Penang with a prime location, excellent service and clean, spacious rooms, making it highly recommended for both leisure travelers and families.
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Categories
Family Friendly Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Room Types
Standard Room Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Executive Room Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Family Room Offering free toiletries, this family room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned family room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

Deluxe Two-Bedroom Apartment This spacious apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the kitchenette, guests will find a refrigerator, kitchenware and a microwave. The air-conditioned apartment offers a flat-screen TV with streaming services, a tea and coffee maker, a dining area, a wardrobe as well as city views. The unit has 3 beds.

Standard Twin Room Providing free toiletries, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

Deluxe Twin Room Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

Executive Twin Room Providing free toiletries, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned twin room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

Deluxe Triple Room Providing free toiletries, this triple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned triple room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

Deluxe King Room Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Deluxe Two-Bedroom Apartment (with Kitchen) This spacious apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a refrigerator, kitchenware and a microwave. The air-conditioned apartment offers a flat-screen TV with streaming services, a tea and coffee maker, a dining area, a wardrobe as well as city views. The unit has 3 beds.

Guest Reviews
8.5
Very Good
Location
One Pacific Hotel and Serviced Apartments boasts a prime location in the heart of Penang, making it an excellent choice for travelers seeking convenience and accessibility. The hotel is strategically positioned near a range of important spots, including hospitals, restaurants and key attractions. Guests appreciate its proximity to the Loh Guan Lye Hospital and other medical facilities, making it particularly convenient for medical tourists.

The area is also home to numerous eateries, including a nearby Nasi Kandar restaurant and several 24-hour convenience stores and pharmacies. The hotel's central location ensures easy access to a variety of local attractions and establishments, which guests consistently highlight in their reviews.

The hotel is praised for its quiet, clean and comfortable rooms, suitable for families with teenagers and young children. Additionally, the ample parking space, ease of access for ride services like Grab and the overall peaceful ambiance contribute to a pleasant stay. Visitors note that despite being near a main road, there is minimal noise, further enhancing the tranquil environment.

Overall, One Pacific Hotel and Serviced Apartments is highly recommended for its convenient, strategic location, excellent parking facilities and closeness to a variety of dining and shopping options. This makes it a superb choice for both leisurely explorers and those visiting for specific purposes such as taking exams or medical consultations.

Breakfast
The breakfast at One Pacific Hotel and Serviced Apartments has received mixed reviews from guests. Many appreciate the nice and good-tasting options available with some highlighting the delightful meals provided. The breakfast area offers a pleasant view of the surrounding roads and buildings, adding to the dining experience.

However, some guests feel there is room for improvement. The offerings are described as limited with some guests recommending a buffet instead of the current set meal or ala carte options. Suggestions for adding more variety such as nasi lemak and porridge have been made. Additionally, there are mentions of the breakfast being costly compared to nearby hotels and specific criticisms about the absence of options like Arabic breakfast and coffee refills.

While the food quality and friendly staff receive positive remarks, the limited menu and lack of included breakfast in the room price have been points of concern for several guests. The hotel might consider expanding its breakfast choices and reconsidering its pricing policy to meet guests’ expectations better.

Rooms
One Pacific Hotel and Serviced Apartments boasts rooms that are consistently described as spacious, clean and comfortable. Many guests appreciated the ample space provided in both individual rooms and apartments, highlighting that the size was ideal for families and groups. The rooms were noted to be modern, well-arranged and well-equipped, offering a cozy and convenient stay. While some mentioned that the hotel could do with updates, particularly regarding the beds, the overall cleanliness and comfort made for a satisfying experience. Additionally, the hotel's location is advantageous with easy access to local attractions and guests enjoyed the nearby dining options, especially the renowned chicken rice shop. Despite some minor inconveniences like the occasional delayed room readiness, the friendly staff and good value for the price contributed positively to the overall stay experience. Everything, including the under-construction cafe, was generally seen as satisfactory within the context of Penang's abundant food scene.

Beds
Visitors to One Pacific Hotel and Serviced Apartments will find a variety of experiences when it comes to the beds. Generally, guests have noted that the beds and pillows are quite comfortable, contributing to a restful night's sleep. The hotel staff is frequently praised for their friendliness and the rooms, particularly the 2-bedroom apartments and bathrooms, are consistently clean.

However, opinions on the firmness of the mattresses vary. Some guests find the mattresses to be firm and even a bit hard, which might suit those who prefer a sturdier sleeping surface. Meanwhile, a few reviews suggest that certain beds have become too soft and may need replacing. Despite these differing views, many found the beds to be good overall, highlighting a generally positive sleep experience with minor exceptions.

Cleanliness
One Pacific Hotel and Serviced Apartments has received considerable praise for its cleanliness. Numerous guests frequently highlight the clean and well-maintained rooms, which are spacious and modern. Apartments and bathrooms also meet high standards of cleanliness, ensuring a comfortable stay for visitors. The helpful and friendly staff contribute positively to the overall experience, providing good service and maintaining a cozy atmosphere. Those who have stayed attest to the value for money offered by this centrally located hotel. A few minor issues were mentioned, such as occasional noise and a clogged bathroom drain, but these did not overshadow the overwhelmingly positive feedback regarding cleanliness and comfort.

Staff
One Pacific Hotel and Serviced Apartments is renowned for its outstanding staff. Guests consistently describe the team as exceptionally friendly, always smiling and genuinely helpful. The employees, from the receptionists to the housekeeping staff and security guards, display a high level of professionalism and accommodation, ensuring that guests feel welcome and well-supported throughout their stay.

Many reviews highlight the staff's efficiency and readiness to assist with any requests. Politeness and patience are frequently mentioned with guests appreciating the courteous and supportive nature of the team. Despite a few isolated incidents where the service in the restaurant or clarity on payment status fell short, the overwhelming sentiment is positive.

The warm and approachable demeanor of the staff contributes significantly to the overall guest experience, enhancing the enjoyment of the clean and comfortable rooms. This friendly and helpful service seems to be a consistent feature with returning guests noting the continued excellence in customer care. Combining a great location with top-notch service, One Pacific Hotel and Serviced Apartments leaves a lasting impression on its visitors.

Parking
One Pacific Hotel and Serviced Apartments offers a secure and easily accessible parking facility, adding to the overall convenience for guests. The parking is generally good and secure with the ground-floor spaces often available when the basement parking is busy. The hotel provides its own parking lot, making it convenient for those traveling with vehicles. However, the number of available parking spaces is limited and during peak times, it may become scarce, which can be an inconvenience for some guests. Although there is no covered area to unload luggage or assist passengers during rainy weather, parking in front of the lobby is often available upon request. Despite the limited parking, the facilities remain comfortable for many, though it’s noted that finding a spot can occasionally be challenging.

Family
One Pacific Hotel and Serviced Apartments proves to be a top choice for families, according to guest reviews. The rooms are consistently described as spacious, well-equipped and clean, providing a comfortable environment for both adults and children. Families find the larger spaces particularly valuable, especially those traveling in groups. The family rooms are noted for their ample size, comfortably accommodating groups up to four adults and one child. This makes it an ideal option for a family of three or even larger family units.

The apartments offer great value for the money without compromising on quality. Conveniently located in a central area, the hotel provides easy access to numerous attractions, further enhancing its appeal for family vacations. With its good service and comfortable bedding, One Pacific ensures a pleasant and relaxing stay, catering well to the needs of families. The positive feedback highlights the establishment as an excellent choice for a family-friendly stay.


No, One Pacific Hotel and Serviced Apartments doesn't have any pool.

No, a spa isn't available at One Pacific Hotel and Serviced Apartments.

No, One Pacific Hotel and Serviced Apartments doesn't allow dogs.

Yes, parking facilities are available at One Pacific Hotel and Serviced Apartments.

No, One Pacific Hotel and Serviced Apartments doesn't have a gym.

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