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Summary of reviewsSuper 8 Hotel @ Georgetown enjoys a prime location in the heart of Georgetown, Penang, drawing positive reviews for its strategic placement. The hotel is conveniently close to significant attractions, including Komtar Tower, various shopping malls and renowned eateries like Deen Maju Nasi Kandar. Its proximity to the Komtar bus station makes it ideal for both tourists and business travelers reliant on public transportation. The location is praised for being both quiet and safe with added benefits of free parking. Despite a somewhat busy surrounding, the hotel is seen as an excellent base for exploring Georgetown.
The rooms at Super 8 Hotel @ Georgetown are spacious and comfortable, making them suitable for families and groups. Many guests commend the large and clean rooms, equipped with comfortable beds and ample space. Cleanliness is generally maintained with daily housekeeping services enhancing the stay experience. However, some reviews highlight issues with room maintenance, such as dust, mold and outdated furniture. Despite these occasional setbacks, room upgrades offered by the hotel enhance guest satisfaction, ensuring a pleasant stay overall.
Cleanliness at the hotel garners mixed reviews. While many guests find their rooms clean and well-maintained with attentive housekeeping staff, others report issues like dust, stained sheets and mold. These concerns sometimes detract from the overall experience. Nevertheless, the hotel remains a reasonable option for those who prioritize clean and spacious rooms while keeping realistic expectations about occasional lapses in cleaning standards.
Staff performance at Super 8 Hotel @ Georgetown is also met with mixed reactions. While some guests experience unhelpful and unfriendly service at the front desk, numerous others praise the staff for being friendly, courteous and professional. Exceptional service instances, such as free room upgrades and assistance with printing visa documents, receive specific commendations from guests.
The WiFi service at the hotel is a hit-or-miss experience for guests. While some appreciate good connectivity, many find the WiFi weak, slow and unstable, particularly in the rooms. Improvements in WiFi consistency and strength would benefit guests who rely on internet access during their stay.
Parking at the Super 8 Hotel @ Georgetown is available but can be challenging. Though it is free and secure, parking operates on a first-come, first-served basis, which can be problematic during busy periods. The hotel allows double parking when the lot is full, providing a solution that may not suit everyone. Guests should be prepared for potential difficulties in finding a parking spot, especially during peak times.
The hotel is highly regarded for its family-friendly accommodations. Family rooms are spacious, clean and feature large beds, making them ideal for groups. The convenience of the hotel's location adds to the positive experience for family travelers with easy access to various attractions.
Lastly, the beds at Super 8 Hotel @ Georgetown receive mixed reviews. Many guests find them comfortable and suitable for a good night's sleep, despite the firmness of the mattresses. While some issues with pillow quality are noted, the overall comfort level of the beds is generally appreciated.
Overall, Super 8 Hotel @ Georgetown provides a practical and comfortable stay, particularly for families and travelers looking to explore Georgetown, despite some occasional shortcomings in room maintenance, cleaning standards and WiFi quality. Show more
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Categories
Family Friendly Hotel
Business Hotel
Hotel with Parking
Cheap Hotel
Room Types
Standard RoomThe twin room features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The twin room provides a wardrobe, a safe deposit box, an electric kettle, a TV, as well as city views. The unit offers 2 beds.
Superior RoomThe double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room features a wardrobe, a safe deposit box, an electric kettle, a tiled floor and a TV. The unit has 1 bed.
Deluxe RoomThe double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room offers a wardrobe, a safe deposit box, an electric kettle, a sofa and a TV. The unit has 2 beds.
Guest Reviews
7.4
Good
Location
The Super 8 Hotel @ Georgetown enjoys a favorable location with numerous positive reviews highlighting its strategic placement. Conveniently set in the center of Georgetown, Penang, the hotel is within walking distance to myriad key attractions and amenities. Guests frequently praised its proximity to Komtar Tower, various malls such as 1st Avenue Mall and an array of dining options including renowned eateries like Deen Maju Nasi Kandar.
The hotel's position also offers satisfying convenience for those relying on public transportation with the Komtar bus station located nearby, facilitating easy travel to Kuala Lumpur and other destinations. Furthermore, the hotel's location is noted to be quiet and safe, contributing to a pleasant stay experience.
Free parking availability is another plus for those traveling by car. Despite the mention of its somewhat busy surrounding, the overall consensus paints the hotel's location as great, making it an ideal hub for exploring the best of Georgetown, from its shopping centers to historical sites. With the combination of a central yet peaceful spot, the Super 8 Hotel @ Georgetown provides a practical and accessible base for both tourists and business travelers.
Rooms
Super 8 Hotel @ Georgetown offers accommodation characterized by spaciousness and comfort, making it suitable for families and groups. Many guests have praised the rooms for being very big with some specifically highlighting the presence of two large beds that add to the overall comfort. Cleanliness is also mentioned frequently with several reviews noting that the rooms were both spacious and clean, creating a pleasant stay.
However, it's important to note that some guests encountered issues with room maintenance. A few rooms were described as dusty or smelling of mold and there were reports of rooms needing renovation and issues with water dripping from the air-conditioning units. The presence of old furniture and windows that were not soundproofed also detracted from some stays.
On the positive side, there were instances where the hotel staff upgraded guests' rooms for free, enhancing their experience with more space and better amenities. Guests particularly appreciated the room upgrades to two queen-size beds or from a deluxe room to a family room, adding to the comfort level.
In summary, while the Super 8 Hotel @ Georgetown stands out for its spacious and generally clean rooms that are ideal for families, some areas of maintenance and upkeep need attention to ensure a consistently positive experience for all guests.
Beds
The beds at the Super 8 Hotel @ Georgetown have received a mixed reception from guests. Many have found them to be quite comfortable, noting that the mattresses, while firm, provided a decent night's sleep. Despite some reports of the mattresses appearing hard, the overall comfort level was appreciated by many with phrases like comfortable bed and comfortable bedding repeatedly mentioned. Guests also highlighted that the hotel provided good and family-friendly beds, which could accommodate multiple people with options such as two large double beds. However, some reviews pointed out issues with the pillows, describing them as worn or poor in quality. While the firmness of the mattresses was a point of contention, it didn't seem to overwhelmingly impact the guests' ability to rest comfortably.
Cleanliness
Super 8 Hotel @ Georgetown presents a mixed experience in terms of cleanliness. On the positive side, many guests found the rooms to be clean, spacious and comfortable. Daily housekeeping is generally effective, providing clean towels and water each day. Several guests highlighted the overall cleanliness of the hotel, emphasizing the good sanitation and the attentive housekeeping staff.
However, there are notable concerns as well. Some rooms were reported to be dusty with floors that were uncomfortable to walk on. Instances of dirty and stained sheets, mold in the bathrooms and a general musty smell were mentioned. Additionally, areas such as the toilet and the sink require further attention to cleanliness. Ants in the room and hairs from previous guests on the bed also detracted from some guests' experiences. The issue with dust even caused allergies in some cases.
Staff interactions varied with a few guests noting rude behavior from cleaners and delays in service. Despite these drawbacks, the hotel remains a reasonable option for those prioritizing a clean and spacious room, provided they keep realistic expectations about the occasional lapses in cleaning standards.
Staff
The 'Super 8 Hotel @ Georgetown' garners mixed reactions in terms of staff performance. While some guests had less than ideal experiences with the front desk, citing issues like disinterest, unfriendliness and unhelpfulness, there are also many positive comments about the staff. Numerous guests praise the staff for being friendly, courteous and professional. Highlights include instances where staff members provided exceptional service, such as offering free upgrades and helping with tasks like printing visa documents. Particular commendations go to employees like Lina and Dylan for their excellent customer service. Overall, while there are areas for improvement in front desk interactions, many guests acknowledge the staff for being accommodating, responsive and helpful.
Wi-Fi
The WiFi experience at Super 8 Hotel @ Georgetown presents a mixed bag for guests. On the bright side, some guests appreciate the good WiFi connectivity during their stay. However, many reviews point out that the WiFi can be weak, slow and unstable, often struggling to work effectively in the rooms. While the hotel does provide WiFi, it appears that the overall consistency and strength could use improvement, as numerous guests found it to be insufficient for their needs.
Parking
Super 8 Hotel @ Georgetown offers parking facilities, but numerous reviews indicate that the parking situation can be challenging. While parking is indeed provided and at times rated as good and convenient, it is often described as limited and sometimes problematic. Guests have mentioned that the parking operates on a first-come, first-served basis, which can be particularly difficult during peak periods when parking spaces become scarce.
The hotel allows double parking when the lot is full, a feature some guests found beneficial, though it may not be ideal for all. Despite the limited spaces, the hotel ensures secure parking onsite, which is a positive point for guests concerned about vehicle safety. However, some visitors noted that finding a proper parking spot can be difficult and in some cases, may require parking on the roadside.
In summary, while the Super 8 Hotel @ Georgetown does provide parking, guests should be prepared for potential difficulties due to the limited availability, especially during busy times.
Family
The Super 8 Hotel @ Georgetown is highly regarded for its family-friendly accommodations. The family rooms are notably spacious and well-suited for groups, featuring large beds that ensure a good night's sleep. Families find the rooms clean and suitable for their needs with the convenient location adding to the overall positive experience. The hotel is within walking distance to various planned destinations, making it an ideal choice for family travelers. Overall, the Super 8 Hotel @ Georgetown provides a comfortable and practical option for families looking to explore the area.
No, Super 8 Hotel @ Georgetown doesn't have any pool.
No, a spa isn't available at Super 8 Hotel @ Georgetown.
No, Super 8 Hotel @ Georgetown doesn't allow dogs.
Yes, parking facilities are available at Super 8 Hotel @ Georgetown.
No, Super 8 Hotel @ Georgetown doesn't have a gym.