The Granite Luxury Hotel Penang
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Summary of reviewsThe Granite Luxury Hotel Penang consistently receives high praise for its prime, central location in Georgetown, made convenient by its proximity to key attractions, eateries and shopping centers. This strategic positioning makes it an ideal base for exploring the city and guests appreciate the nearby historic sites and street art.
Cleanliness and modern facilities are standout features of the hotel with guests noting the immaculate upkeep of rooms and communal areas. The spacious, well-configured and modern rooms, particularly the suites, are often highlighted for their comfort and stunning views. Family-friendly amenities and activities add a special touch, making it an accommodating option for guests with children.
The staff at The Granite Luxury Hotel Penang are widely celebrated for their friendliness and professionalism, significantly enhancing the overall guest experience. Personalized care and efficient service, right from the check-in process to daily housekeeping, consistently leave a positive impression on visitors.
While the breakfast experience has room for improvement due to limited and offsite options that do not quite meet the luxury standard, dinner fares better. The newly opened rooftop bar and restaurant receive commendations for both the quality of the food and the beautiful city views. The gym and swimming pool are appreciated for their cleanliness and modern equipment, offering a comprehensive fitness experience.
The automated parking system, though innovative and smart, has a mixed reception. Guests find it convenient and advanced but occasionally challenging for larger vehicles. However, the helpfulness of the security staff mitigates some of these issues.
WiFi connectivity at the hotel is generally reliable and fast, essential for both leisure and business travelers. The hotel’s focus on comfort extends to the beds, which are often described as very comfortable, contributing to restful nights.
In summary, The Granite Luxury Hotel Penang offers a luxurious and comfortable stay largely due to its exceptional staff, pristine facilities and prime location. While there are a few areas needing refinement, particularly with breakfast services and some parking logistics, the overall guest sentiment remains highly positive, marking it as a top choice for travelers in Penang.
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Cleanliness and modern facilities are standout features of the hotel with guests noting the immaculate upkeep of rooms and communal areas. The spacious, well-configured and modern rooms, particularly the suites, are often highlighted for their comfort and stunning views. Family-friendly amenities and activities add a special touch, making it an accommodating option for guests with children.
The staff at The Granite Luxury Hotel Penang are widely celebrated for their friendliness and professionalism, significantly enhancing the overall guest experience. Personalized care and efficient service, right from the check-in process to daily housekeeping, consistently leave a positive impression on visitors.
While the breakfast experience has room for improvement due to limited and offsite options that do not quite meet the luxury standard, dinner fares better. The newly opened rooftop bar and restaurant receive commendations for both the quality of the food and the beautiful city views. The gym and swimming pool are appreciated for their cleanliness and modern equipment, offering a comprehensive fitness experience.
The automated parking system, though innovative and smart, has a mixed reception. Guests find it convenient and advanced but occasionally challenging for larger vehicles. However, the helpfulness of the security staff mitigates some of these issues.
WiFi connectivity at the hotel is generally reliable and fast, essential for both leisure and business travelers. The hotel’s focus on comfort extends to the beds, which are often described as very comfortable, contributing to restful nights.
In summary, The Granite Luxury Hotel Penang offers a luxurious and comfortable stay largely due to its exceptional staff, pristine facilities and prime location. While there are a few areas needing refinement, particularly with breakfast services and some parking logistics, the overall guest sentiment remains highly positive, marking it as a top choice for travelers in Penang.
Hotel Taking Steps Towards Sustainability
The Granite Luxury Hotel Penang is committed to sustainability, offering drinking water in reusable glass bottles with refill stations on every floor. Its two blocks are designed to maximize natural airflow in corridors and public areas, reducing the need for excessive air conditioning. The hotel has implemented energy-efficient lighting systems, water-saving measures, and waste management programs. It also plans to fully utilize solar power in the near future.
Business Hotel
The Granite Luxury Hotel Penang offers a sophisticated environment for business travelers, with well-appointed meeting rooms, comprehensive business services, and luxurious accommodations that ensure a comfortable and productive stay.
Hotel with Parking
This hotel features an advanced automated tower car parking system, recognized as the tallest automated hotel parking in Malaysia. It offers a secure and efficient parking experience for guests.
EV charging stations
Hotel with Gym
The hotel features a gym with modern equipment, providing guests with a convenient way to exercise during their stay. The fitness center is well-maintained and offers a comfortable workout environment.
Hotel with EV Charging Stations
Offers a JomCharge 50kW DC fast charging station. It provides both CCS2 and CHAdeMO connectors, catering to a wide range of EVs. Publicly accessible location just outside the hotel premise.
4-Star Hotel
This hotel offers an infinity swimming pool and fitness club. It is situated in the heart of Georgetown, offering modern rooms and facilities. The hotel is known for its central location and high standards of comfort.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Guest Reviews
The Granite Luxury Hotel in Penang consistently receives praise for its prime location in the heart of Georgetown. Guests appreciate its proximity to numerous key attractions, eateries and shopping centers, which are all easily reachable on foot. The hotel is strategically situated near major landmarks such as Komtar, The Top and various hawker centers, making it an excellent base for exploring the city.
Its location next to the main bus hub provides convenient transportation options, whether for quick commutes or extended city explorations. Visitors also find the hotel's position near Penang’s historic sites and vibrant street art astonishingly practical with many describing it as perfect for getting around Georgetown and enjoying the local atmosphere.
The hotel's central location is complemented by its clean, spacious rooms and friendly staff, making it a comfortable and practical option for travelers. Overall, the location is often cited as one of the hotel's standout features, offering both convenience and accessibility to the best of what Penang has to offer.
The breakfast experience at The Granite Luxury Hotel Penang appears to be a significant point of contention among guests. While there are positive remarks about the lovely service and stunning decor at breakfast, as well as the great dining environment with a decent variety of meals, these are overshadowed by broader dissatisfaction.
Notably, guests frequently highlight a lack of onsite breakfast options with many expressing surprise and disappointment that breakfast is either not available or is served in cafes and restaurants outside the hotel. The external venues where breakfast is served are often described as basic, limited in variety or not meeting the expectations set by the hotel's luxury status.
Some guests have had to contend with expensive breakfast options that did not offer substantial variety with mentions that the meals tasted similar regardless of choice. The inconsistency and logistical inconvenience of having to go offsite for breakfast are recurring themes, leading guests to suggest improvements such as switching to a buffet style to better handle customer volume and expectations.
Additionally, while a newly opened rooftop bar and restaurant received praise for its overall ambiance, this does not seem to mitigate the general dissatisfaction with the breakfast experience. The hotel's efforts to provide high-quality set meals in nearby cafes and the inclusion of free cereals and croissants in some packages indicate attempts to address these concerns, but guest feedback suggests that these measures are insufficient.
In summary, while the hotel's location and dining environment are appreciated, the breakfast service falls short of the luxury standard promised with guests consistently calling for more convenient, varied and onsite options to enhance their stay.
Dinner at The Granite Luxury Hotel Penang offers a mixed experience for guests. Many appreciate the quality of the food, noting it as good and delicious, whether for breakfast or dinner. A standout feature is the newly opened rooftop bar and restaurant, which is praised highly and deemed the best overall. Guests also cherish the beautiful city view from the rooftop bar, enhancing their dining experience. However, it's important to note that there is no dedicated restaurant or room service within the hotel and at times, cutlery may not be provided. While the top floor bar and restaurant garners commendations for its aesthetics, an absence of an on-site restaurant might be a drawback for some guests seeking a full dining service.
The Granite Luxury Hotel Penang receives high marks for its spacious and well-configured rooms, offering a blend of modern aesthetics and comfort. Guests consistently praise the generous room sizes, especially the suites which feature large living and dining areas and well-equipped kitchenettes. The hotel rooms are noted for their cleanliness and are meticulously maintained with daily restocking of supplies.
Amenities such as large comfortable beds, modern fittings and even a pillow menu contribute to a positive guest experience. The stunning views from many rooms, particularly from the pool area, add to the charm of staying at this hotel. Families and small groups found the suites particularly accommodating, often highlighting the ample space provided.
However, there are some minor drawbacks. The layout of certain rooms, such as the lack of windows in some bedrooms and occasional noise from the surrounding area, raised a few concerns. Some guests mentioned the absence of basic kitchen supplies and iron in the room, which could be inconvenient for longer stays.
Despite these minor issues, the hotel’s modern design, comprehensive amenities and spacious rooms make it a popular choice among travelers seeking luxury and comfort in Penang. The attentive daily cleaning service and well-maintained facilities ensure a pleasant stay, contributing to a generally favorable reputation.
The Granite Luxury Hotel Penang has garnered a largely positive reputation for its bedding. Most guests describe the beds as comfortable, often emphasizing their large size and the high quality of the mattresses and linens. Many found the beds to be very comfortable and super comfy, contributing to a good night's sleep. The pillows also receive favorable mentions with guests appreciating the pillow menu that allows you to order a special pillow per room.
However, not all reviews are glowing. Some guests noted issues such as narrow single beds, stained bed sheets and occasional discomfort. There were also remarks about beds not being king-size as advertised and some issues with cleanliness with complaints about dirty or smelly linens. Despite these occasional drawbacks, the overarching sentiment remains positive, highlighting the hotel's ability to provide a restful and comfortable sleeping experience.
The Granite Luxury Hotel Penang has received numerous accolades for its impeccable cleanliness and modern facilities, truly living up to a five-star experience. Guests consistently praise the spacious, spotless rooms that are described as bright, clean and comfortable. The hotel’s well-maintained facilities, including the lovely rooftop pool, contribute to an overall sense of luxury and comfort.
The cleaning staff is often highlighted for their excellent service; they keep the hotel immaculate and are very accommodating and friendly. Rooms are generally described as tidy and hygienic with guests finding them comfortable enough to feel like a home away from home. The interior design of the rooms, combined with their spaciousness and cleanliness, significantly enhances the guest experience.
However, there are occasional mentions of issues such as dust in some areas, mold in the bathroom corners and inadequately cleaned communal toilets, indicating that the hotel's cleanliness could be inconsistent. Despite these few concerns, the overall sentiment about the cleanliness and comfort at The Granite Luxury Hotel Penang remains highly positive, making it a highly recommended choice for travelers seeking modern amenities in a clean and welcoming environment.
The Granite Luxury Hotel Penang stands out largely due to its exceptional staff, who receive extensive praise from guests for their friendliness and professionalism. Many reviewers highlight the staff's hospitable and helpful nature, frequently noting how they go above and beyond to ensure a pleasant stay. The front desk, housekeeping and even the security personnel are described as accommodating, attentive and always with a smile. Specific mentions of staff members like Mr. Bryan and Denny underline the personalized care guests experience.
Cleaning staff consistently receive commendations for their diligence, contributing significantly to guest satisfaction. Management, too, is frequently noted for their efficiency and helpfulness, ensuring smooth operations throughout the hotel.
Guest interactions reveal a culture of courtesy and precision in service, from the impeccable check-in/out process to the willingness to provide any type of information. The attentive staff even handle specific incidents, such as medical emergencies with outstanding care and efficiency.
Although a few critiques mention occasional lapses in service, such as delayed room readiness and indifferent staff, these are overshadowed by the overwhelmingly positive feedback. Overall, the staff at The Granite Luxury Hotel Penang play a crucial role in creating a welcoming and enjoyable experience for guests, making the hotel a standout choice in Penang.
The Granite Luxury Hotel Penang offers reliable and high-quality WiFi as part of its amenities. Guests generally report solid and dependable internet access with no WiFi issues and excellent connectivity quality. Strong WiFi signals are available in public areas and smart TVs in the rooms benefit from this robust internet connection. While the internet speed occasionally has been described as slow and some mention weak WiFi signals, overall, the majority of guests found the WiFi to be fast and effective, making it convenient for both leisure and work purposes.
The gym at The Granite Luxury Hotel Penang receives mostly positive feedback from guests. Described as small but nice, it provides adequate space and equipment for basic workouts. The fitness center is noted for its cleanliness and top-notch facilities, offering numerous exercise options. Guests highlight that it is well-equipped, making it possible to have a good workout session. The comprehensive fitness center is considered great along with other amenity facilities such as the swimming pool. Additionally, the gym includes very good equipment, enhancing the overall workout experience for guests.
The Granite Luxury Hotel in Penang boasts a high-tech, automated parking system that has received a mix of praise and criticism from guests. Many reviews highlight the parking facilities as fantastic, convenient and modern with some noting that the complimentary parking is a handy addition. The technologically advanced lift-type car park and smart parking facilities were often described as cool and creative, offering an impressive and space-saving solution.
However, the automated car park's design can be problematic, especially for larger vehicles and some found the entryway narrow and challenging to navigate. Waiting times for the car park could be longer than expected and there were occasional issues with the functionality and convenience of the system. Despite these challenges, the security staff received high marks for their helpfulness in assisting guests with parking issues. For those driving motorcycles, the designated parking area was found to be less ideal, positioned near a garbage heap.
Overall, while the high-tech approach to parking at The Granite Luxury Hotel offers a unique and modern experience, its practicality and ease of use can vary depending on vehicle size and timing.
Located right in the heart of Penang, The Granite Luxury Hotel emerges as a perfect getaway for families looking for a wholesome vacation. The spacious accommodations are a real highlight with options ranging from the Safari Suite to the Splendor Suite, both of which are perfect for small families. Families appreciate the ample space provided, making it comfortable and convenient to stay with kids.
The hotel offers various family-oriented activities, ensuring that children are entertained throughout their stay. One of the standout features for kids is the swimming pool, which many children loved. The personalised service geared towards families adds a special touch, making it a great option for family-friendly holidays.
The central location also means ease of exploring the town, making it suitable for quick family trips. Overall, most families, including those who have stayed multiple times, enjoyed their stays and had a great time.
The Granite Luxury Hotel Penang impresses with its luxurious environment, offering facilities akin to a five-star experience. Guests consistently note the hotel's new, comfortable and beautifully maintained amenities which add to the luxurious feel of the stay. The overall experience aligns well with what one would expect from a four-star property, providing excellent value for money.
The lobby and pool areas meet the standards of a four-star hotel and the services provided are in line with this rating. However, there are mentions that some service aspects fall short of full four-star expectations, suggesting a few areas for improvement. Despite this, the general consensus is that the hotel offers a luxury stay with the appropriate amenities and services for its class, making it a suitable choice for those seeking a high-quality experience without breaking the bank.
The Granite Luxury Hotel Penang emerges as a prime choice for business travelers, offering a business-friendly environment that is both quiet and conducive to work. The hotel boasts strong WiFi, meeting the demands of modern business needs. Business facilities at the hotel receive high praise and the staff's responsiveness enhances the experience. Its location is particularly convenient for business activities and meetings, making it an ideal spot for those on business trips. Business travelers highly recommend this hotel for its suitability and convenience, ensuring it stands out as a preferred destination for professional engagements.
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Location
Its location next to the main bus hub provides convenient transportation options, whether for quick commutes or extended city explorations. Visitors also find the hotel's position near Penang’s historic sites and vibrant street art astonishingly practical with many describing it as perfect for getting around Georgetown and enjoying the local atmosphere.
The hotel's central location is complemented by its clean, spacious rooms and friendly staff, making it a comfortable and practical option for travelers. Overall, the location is often cited as one of the hotel's standout features, offering both convenience and accessibility to the best of what Penang has to offer.
Breakfast
Notably, guests frequently highlight a lack of onsite breakfast options with many expressing surprise and disappointment that breakfast is either not available or is served in cafes and restaurants outside the hotel. The external venues where breakfast is served are often described as basic, limited in variety or not meeting the expectations set by the hotel's luxury status.
Some guests have had to contend with expensive breakfast options that did not offer substantial variety with mentions that the meals tasted similar regardless of choice. The inconsistency and logistical inconvenience of having to go offsite for breakfast are recurring themes, leading guests to suggest improvements such as switching to a buffet style to better handle customer volume and expectations.
Additionally, while a newly opened rooftop bar and restaurant received praise for its overall ambiance, this does not seem to mitigate the general dissatisfaction with the breakfast experience. The hotel's efforts to provide high-quality set meals in nearby cafes and the inclusion of free cereals and croissants in some packages indicate attempts to address these concerns, but guest feedback suggests that these measures are insufficient.
In summary, while the hotel's location and dining environment are appreciated, the breakfast service falls short of the luxury standard promised with guests consistently calling for more convenient, varied and onsite options to enhance their stay.
Dinner
Rooms
Amenities such as large comfortable beds, modern fittings and even a pillow menu contribute to a positive guest experience. The stunning views from many rooms, particularly from the pool area, add to the charm of staying at this hotel. Families and small groups found the suites particularly accommodating, often highlighting the ample space provided.
However, there are some minor drawbacks. The layout of certain rooms, such as the lack of windows in some bedrooms and occasional noise from the surrounding area, raised a few concerns. Some guests mentioned the absence of basic kitchen supplies and iron in the room, which could be inconvenient for longer stays.
Despite these minor issues, the hotel’s modern design, comprehensive amenities and spacious rooms make it a popular choice among travelers seeking luxury and comfort in Penang. The attentive daily cleaning service and well-maintained facilities ensure a pleasant stay, contributing to a generally favorable reputation.
Beds
However, not all reviews are glowing. Some guests noted issues such as narrow single beds, stained bed sheets and occasional discomfort. There were also remarks about beds not being king-size as advertised and some issues with cleanliness with complaints about dirty or smelly linens. Despite these occasional drawbacks, the overarching sentiment remains positive, highlighting the hotel's ability to provide a restful and comfortable sleeping experience.
Cleanliness
The cleaning staff is often highlighted for their excellent service; they keep the hotel immaculate and are very accommodating and friendly. Rooms are generally described as tidy and hygienic with guests finding them comfortable enough to feel like a home away from home. The interior design of the rooms, combined with their spaciousness and cleanliness, significantly enhances the guest experience.
However, there are occasional mentions of issues such as dust in some areas, mold in the bathroom corners and inadequately cleaned communal toilets, indicating that the hotel's cleanliness could be inconsistent. Despite these few concerns, the overall sentiment about the cleanliness and comfort at The Granite Luxury Hotel Penang remains highly positive, making it a highly recommended choice for travelers seeking modern amenities in a clean and welcoming environment.
Staff
Cleaning staff consistently receive commendations for their diligence, contributing significantly to guest satisfaction. Management, too, is frequently noted for their efficiency and helpfulness, ensuring smooth operations throughout the hotel.
Guest interactions reveal a culture of courtesy and precision in service, from the impeccable check-in/out process to the willingness to provide any type of information. The attentive staff even handle specific incidents, such as medical emergencies with outstanding care and efficiency.
Although a few critiques mention occasional lapses in service, such as delayed room readiness and indifferent staff, these are overshadowed by the overwhelmingly positive feedback. Overall, the staff at The Granite Luxury Hotel Penang play a crucial role in creating a welcoming and enjoyable experience for guests, making the hotel a standout choice in Penang.
Wi-Fi
Gym
Parking
However, the automated car park's design can be problematic, especially for larger vehicles and some found the entryway narrow and challenging to navigate. Waiting times for the car park could be longer than expected and there were occasional issues with the functionality and convenience of the system. Despite these challenges, the security staff received high marks for their helpfulness in assisting guests with parking issues. For those driving motorcycles, the designated parking area was found to be less ideal, positioned near a garbage heap.
Overall, while the high-tech approach to parking at The Granite Luxury Hotel offers a unique and modern experience, its practicality and ease of use can vary depending on vehicle size and timing.
Family
The hotel offers various family-oriented activities, ensuring that children are entertained throughout their stay. One of the standout features for kids is the swimming pool, which many children loved. The personalised service geared towards families adds a special touch, making it a great option for family-friendly holidays.
The central location also means ease of exploring the town, making it suitable for quick family trips. Overall, most families, including those who have stayed multiple times, enjoyed their stays and had a great time.
4 Star
The lobby and pool areas meet the standards of a four-star hotel and the services provided are in line with this rating. However, there are mentions that some service aspects fall short of full four-star expectations, suggesting a few areas for improvement. Despite this, the general consensus is that the hotel offers a luxury stay with the appropriate amenities and services for its class, making it a suitable choice for those seeking a high-quality experience without breaking the bank.
Business
Yes, The Granite Luxury Hotel Penang has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Granite Luxury Hotel Penang.
No, The Granite Luxury Hotel Penang doesn't allow dogs.
Yes, parking facilities are available at The Granite Luxury Hotel Penang.
Yes, The Granite Luxury Hotel Penang has a gym.
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