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Elena Hotel and Wellness - All Inclusive

Golden Sands , Golden Sands (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsElena Hotel and Wellness - All Inclusive stands out for its excellent location, just a short walk from the beach and near various shops and attractions, making it especially appealing for families. The rooms are consistently praised for their spaciousness and cleanliness, offering modern designs, large beds, and balconies with stunning sea views. Guests appreciate the staff's friendliness and supportiveness, adding to the overall positive experience.

The hotel offers a reliable breakfast that caters to a wide range of tastes, though it may become repetitive for some. Dinner experiences are mixed, with a noted variety in pastries and fruits but some criticism of repetitive and unappetizing dishes. The dining ambiance could also benefit from improvements.

While the pool facilities receive high marks for cleanliness and provide an inviting space for relaxation, issues like limited sun loungers and occasional maintenance lapses have been noted. The hotel offers a pleasing array of family-friendly amenities, including a clean playground and engaging entertainment programs for children and adults.

Cleanliness receives a mixed verdict; while some areas are impeccably maintained, inconsistencies and occasional issues with cleanliness in shared spaces detract from the experience.

The hotel provides a spa experience with potential, but improvements in service availability and quality would enhance guest satisfaction. Parking emerges as a significant concern due to high costs, distance, and limited availability, although staff assistance is appreciated.

Overall, Elena Hotel and Wellness delivers a comfortable stay with many positive attributes, making it a solid choice for families and beach enthusiasts, despite some areas needing refinement.
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Categories

Hotel with Spa

As the name suggests, the hotel is focused on wellness, including a spa. The all-inclusive nature of the hotel ensures a convenient and relaxing stay for guests looking to rejuvenate.

Dog Friendly Hotel

This hotel is pet-friendly and offers an all-inclusive experience, with meals and wellness facilities. The combination of services ensures a comfortable stay for both guests and their pets.

Hotel near Nightlife Spots

Located in Golden Sands, this all-inclusive hotel is close to various entertainment options. Its central location makes it easy to access the area's nightlife.

Hotel with Swimming Pool

This hotel combines all-inclusive service with wellness facilities [from the listed data]. It offers a relaxing and convenient stay.

Heated Pool Indoor Pool Outdoor Pool

Hotel with Free Wi-Fi

Guests benefit from free Wi-Fi access throughout the hotel, in addition to an all-inclusive package that ensures a convenient and connected experience.

Hotel with Indoor Pool

Provides a heated indoor pool containing mineral water, capable of reaching temperatures of 32-34°C. The pool is available year-round and includes a children's section.

Hotel with Heated Pool

Elena Hotel and Wellness provides an outdoor and a heated indoor pool. The hotel is located close to the beach and the main shopping street in Golden Sands.

Hotel with All Inclusive Packages

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel with Tennis Courts

Hotel for Yoga

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Double Room with Balcony and Side Sea View (2 Adults + 1 Child up to 11.99 years old) Room featuring a balcony with sea views, 2 single beds that can be pushed together, a refrigerator, a TV with cable channels. The bathroom comes with a shower or a bathtub, a hairdryer and free toiletries. Please note that the room rate is based on 2 guests.

Double Room with Balcony and Park View (2 Adults + 1 Child up to 11.99 years old) Room featuring a balcony with park views, 2 single beds that can be pushed together, a refrigerator, a TV with cable channels. The bathroom comes with a shower, a hairdryer and free toiletries. Please note that the room rate is based on 2 guests.

Double Room with Balcony and Park View (2 Adults) The spacious double room provides air conditioning, a seating area, a balcony with an inner courtyard view as well as a private bathroom featuring a shower. The unit offers 4 beds.

Double Room with Balcony and Side Sea View (2 adults) The spacious double room features air conditioning, a seating area, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 3 beds.

Double Room with Balcony and Side Sea View (2 Adults + 2 Children up to 11.99 years old) The spacious double room provides air conditioning, a seating area, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 4 beds.

Double Room with Balcony and Park View (2 Adults + 2 Children up to 11.99 years old)) The spacious double room features air conditioning, a seating area, a balcony with an inner courtyard view as well as a private bathroom boasting a shower. The unit has 4 beds.

Double Room with Balcony and Park View (3 Adults) The spacious double room features air conditioning, a seating area, a balcony with an inner courtyard view as well as a private bathroom boasting a shower. The unit has 3 beds.

Double Room with Balcony and Side Sea View (3 adults) The spacious double room features air conditioning, a seating area, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 3 beds.

Studio with Sea View This air-conditioned studio is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit has 4 beds.

Studio with Sea View This air-conditioned studio is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit has 4 beds and 1 futon.

Studio with Sea View This air-conditioned studio includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit offers 4 beds and 1 futon.

Budget Double or Twin Room Providing free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin/double room provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box, a carpeted floor as well as an inner courtyard view. The unit offers 2 beds.

About Elena Hotel and Wellness - All Inclusive

License: В1-1ШГ-15Т-Б1

Guest Reviews

7.2

Good

Location

Elena Hotel and Wellness - All Inclusive boasts an excellent location that garners positive reviews from its guests. Situated close to the beach, visitors appreciate the convenience of a short walk, typically ranging from 5 to 10 minutes, with some routes offering pleasant shaded areas. While the hotel is not directly on the beachfront, it offers a beautiful view of the sea from spacious rooms that overlook both the pool and the ocean. The surrounding area is well-equipped with shops, catering to both children and adults, making it an optimal location for families. Additionally, guests are pleased with the proximity to the center, enhancing the experience with easy access to local attractions. Despite a few notes about cleanliness near the pool area, the overall sentiment is overwhelmingly positive, with the hotel providing a very good and convenient location that meets the diverse needs of its visitors.

Breakfast

Elena Hotel and Wellness offers a breakfast experience that has its highs and lows. Guests can expect a consistent spread each morning, with a range of options to suit various tastes. The breakfast menu typically includes cheeses, cold cuts, vegetables, eggs, scrambled eggs, sausage, pancakes, pasta, semolina, muesli, and fruit. There are also offerings like milk, cereal, yogurt, jams, chocolate, cookies, porridge, toast, and a selection of fruits such as bananas, plums, grapes, orange, and grapefruit. Pancakes, a favorite among guests, are made fresh on-site, though sometimes require a bit of patience due to lines.

The quality of the food is generally well-regarded, with descriptions ranging from sufficient and quite good to varied and excellent, catering to a wide range of preferences with salads, schnitzels, grilled meats, fries, stews, ice cream, and other dishes ensuring every guest finds something enjoyable. However, the breakfast may feel repetitive for those staying several days, as it tends not to vary significantly from one morning to the next. While some find the selection lacking in diversity, others appreciate the consistent offerings. Hot drinks are notably absent, and the fruit selection could be improved.

Overall, Elena Hotel and Wellness provides a breakfast that's reliable and caters to different tastes, though guests seeking variety in their morning meals might be left wanting more.

Dinner

Elena Hotel and Wellness offers a dining experience that elicits varied opinions among its guests. Many visitors appreciate the diversity, particularly in pastries and fruits, noting that lunch and dinner feature a decent range of options like pork, fish, chicken, and a selection of soups and salads. Some guests mention a good variety and find plenty to choose from, with highlights including cakes, fruits, and ice cream. However, others feel the selection could be more varied, observing a repetitive nature in the dishes served throughout their stay. While certain guests find the meals tasty and suitable for those with simple tastes, others criticize the sameness and lack of flavor in the offerings, describing them as unappetizing or fatty at times. The ambiance, marked by an old dining room with rickety chairs and dirty tablecloths, detracts from the experience for some. Drinks, on the other hand, received mixed reviews regarding their quality. Overall, Elena Hotel and Wellness appears to cater well to guests looking for variety in pastries and fruits though improvements in diversity and consistency may enhance the dining experience further.

Rooms

Elena Hotel and Wellness receives consistent praise from guests for its spacious and clean rooms, making it an attractive choice for travelers who value comfort and space. Many visitors highlight the ample size of the rooms, noting that they are large enough to accommodate families or groups comfortably with features like large beds and in some cases, multiple bathrooms. Additionally, the rooms boast modern designs and often come with balconies that offer stunning sea views, adding a touch of luxury to the experience.

Cleanliness is a standout aspect, with rooms being meticulously maintained and cleaned daily, even without prompting. Guests appreciate the timely change of bed linens and towels, ensuring a fresh and welcoming environment throughout their stay. The presence of all necessary amenities within the rooms further enhances the comfort level.

While most reviews are overwhelmingly positive, a few noted areas for improvement include the condition of the mattresses and occasional issues with smells. Nevertheless, these do not overshadow the overall positive sentiment, as the spaciousness and cleanliness of the rooms remain central to the hotel's appeal. With stunning views, comfortable beds, and well-kept interiors, Elena Hotel and Wellness provides a reliable and pleasant stay for its guests.

Beds

At Elena Hotel and Wellness - All Inclusive, guests generally find the beds to be quite comfortable, with a number of positive remarks about their size and comfort level. Many visitors appreciated the large and cozy beds, making for a restful night's sleep. However, there were some concerns highlighted by others regarding the age and condition of the mattresses, with a few comments about old springs and the need for replacements. The pillows have also been mentioned as uncomfortable by some guests. Additionally, there seems to be a lack of consistent housekeeping, as several reviews pointed out that bed linens were not changed regularly. Despite these issues, the overall perception remains that the hotel offers decent bedding for guests without high expectations, making it a viable option for travelers seeking comfort without luxurious demands.

Cleanliness

Elena Hotel and Wellness - All Inclusive receives mixed reviews regarding cleanliness, offering a varied experience for guests. The hotel shows positive aspects such as very clean rooms with comfortable beds and impeccable bathrooms for some visitors. Additionally, the pool area is noted as very clean and pleasant, while some rooms are praised for their large and clean condition.

On the other hand, there are reports indicating that cleanliness can be inconsistent. Some guests found their rooms and common areas poorly maintained, with dirt and an unpleasant smell in the bathrooms. Issues such as dirty blankets, unclean dining areas, and unsanitized dishes were mentioned, alongside reports of towels not being changed daily and tables in the restaurant remaining unclean.

Overall, while some areas of the hotel receive commendations for cleanliness, there is significant room for improvement, highlighting a need for more consistent and thorough cleaning practices throughout the property.

Staff

The guest reviews of Elena Hotel and Wellness - All Inclusive highlight the hotel's staff as predominantly friendly and very supportive. Visitors frequently describe the team as polite, smiling, and eager to help, emphasizing the excellent service quality offered. The staff, especially those in the kitchen and at the bar, are noted for their friendliness and willingness to assist guests, contributing positively to the guest experience. The bartender by the pool receives specific praise for his pleasant demeanor.

However, opinions about the reception staff vary, with some guests finding their interaction unmemorable or disappointing. While the majority of reviews speak to the staff's helpfulness, a few guests mention instances of unfriendliness and indifference during busy periods, indicating a struggle with maintaining service levels under pressure. Despite this variability, most describe the staff as hospitable and professional, contributing significantly to their willingness to return to the hotel.

Spa

Elena Hotel and Wellness offers a spa experience that evokes mixed reactions among its guests. While some patrons praise the spa center as excellent and express their liking for it, others report that the spa facilities seem to be non-existent or are not functioning during their stay. The allure of a wellness spa is accompanied by the promise of an indoor heated pool, but reviews suggest that the pool is often cold, empty, or closed, with a notable chlorine odor when operational.

There are also comments about several drawbacks, such as high prices for services, poor quality products, and limited operational hours for the sauna. Additionally, the massage offerings faced criticism for their quality. Guests should be prepared for additional costs when using the spa facilities. Overall, while the spa has potential, there appears to be a need for improvements to meet the expectations set by its appeal.

Pool

Elena Hotel and Wellness boasts a range of pools that have garnered praise from guests for their cleanliness and appeal. The establishment offers both indoor and outdoor pools, with the indoor heated option serving as a cozy retreat during colder weather. Guests have noted that the pools are consistently well-maintained, emphasizing their cleanliness as a standout feature. The hotel also provides a specialized swimming area for children, ensuring a family-friendly environment.

Guests have enjoyed the pool amenities, including a sauna, and highlighted the engaging entertainment programs available poolside. However, some noted challenges with availability, mentioning a lack of sun loungers and crowded conditions, as sunbeds can be scarce. While the outdoor pool area receives positive remarks for its size and pleasant water temperature, maintaining cleanliness around the pool area appears to be inconsistent.

Elena Hotel and Wellness is recognized for balancing relaxation with activity, as its pool facilities contribute to a satisfying experience for those seeking leisure and fun by the water. Despite some minor drawbacks regarding seating, the pool remains a highlight of the guest experience at this all-inclusive destination.

Beach

Elena Hotel and Wellness - All Inclusive offers a convenient location for beach enthusiasts. It is situated at a reasonable distance from the sea, requiring only a brief walk of about 5 to 10 minutes along a vibrant street bustling with shops. The nearby beach is described as warm and clean, with easy access for visitors, providing an ideal setting for relaxation beside the clear, wonderful sea. Although the hotel does not have direct beach access or a dedicated lounge area, its proximity to the sands and the town center makes for an enjoyable and practical experience for guests.

Parking

Parking at Elena Hotel and Wellness poses a notable concern for guests, particularly due to its cost. Many guests have noted that parking requires an additional fee, which often seems steep and disproportionate considering the circumstances, such as cars being parked on the street. The parking lot itself is situated quite far from the hotel, requiring some guests to park about 400-500 meters away, leading to inconvenience in terms of access.

The availability of parking spaces is also frequently cited as a problem, as the number of spots is limited relative to the hotel's capacity, adding frustration for those traveling by car. Despite this, visitors have observed that staff members are helpful and provide guidance to the parking area, contributing positively to their overall experience.

Additionally, while some guests have managed to secure their own parking space, the high daily fees of 20 to 25 leva add to the list of grievances. The combination of expense and scarcity makes parking one of the more challenging aspects of staying at the hotel, overshadowing the otherwise favorable proximity to the beach and overall cleanliness of the establishment.

Family

Elena Hotel and Wellness - All Inclusive receives high praise for its family-friendly amenities, especially for those traveling with children. Guests note the clean playground as a welcoming feature for kids, and the friendly staff contributes to a positive family-friendly environment. The indoor pool is particularly appreciated for younger children, offering a safe and enjoyable space for water activities. The hotel excels in entertainment, with good animation programs and evening activities that engage both children and adults. Reviewers highlight the exceptional work of the children's entertainment staff, who create a lively and engaging atmosphere. Guests find the food options suitable for children, and the availability of activities like watching cartoons remains hassle-free. While some reviewers suggest that the hotel might not cater to all family needs, overall, it is recommended as an excellent place for a family vacation, ensuring a fun and memorable experience with family adventures and a sufficient number of open bars catering to family needs.

4 Star

Elena Hotel and Wellness - All Inclusive receives mixed reviews regarding its star rating, with many guests feeling that it falls short of the promised four-star experience. While the rooms are noted to be spacious, visitors frequently express the opinion that the hotel's overall rating should be closer to two or three stars rather than four. Issues such as the quality of food and service play into these perceptions, with many guests indicating that improvements are necessary to meet the expected standards. Although some room for improvement is noted, the prevailing sentiment suggests that the establishment does not quite align with the four-star expectations it sets.

All-Inclusive Packages

Elena Hotel and Wellness offers an all-inclusive service that, while not perfect, does provide guests with a convenient option for dining and relaxation. Guests noted that food is available in abundance, ensuring no one goes hungry, and the daily offerings are diverse. The 24/7 open bar adds to the convenience, although some reviews mention the quality of drinks could be improved—diluted drinks and non-original branded sodas were a minor letdown. The hotel delivers good value within a reasonable price range for those who prefer the simplicity of an all-inclusive package. However, guests should be aware that wellness facilities incur an extra fee and the all-inclusive drink service ends at 10 PM. Overall, while the experience might not match the variety and quality of other all-inclusive resorts, it remains a viable option for budget-conscious travelers seeking a hassle-free stay.

Indoor Pool

Elena Hotel and Wellness - All Inclusive features an indoor pool, which has been positively reviewed as really good when available. However, numerous guests have noted closures during their stays, with some mentioning that it wasn't operational at all. There appears to be some inconsistency between the hotel's description and the actual availability of the indoor pool, leading to some unfulfilled expectations. Additionally, while not directly linked to the pool, reviews also highlight operational challenges such as long wait times at the bar and elevators that struggle to manage the guest volume.

Yes, Elena Hotel and Wellness - All Inclusive has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

Yes, a spa is available at Elena Hotel and Wellness - All Inclusive.

Yes, Elena Hotel and Wellness - All Inclusive welcomes dogs.

Yes, parking facilities are available at Elena Hotel and Wellness - All Inclusive.

Yes, Elena Hotel and Wellness - All Inclusive has a gym.

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