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Summary of reviewsSuper 8 by Wyndham St. Louis North received varied feedback across different categories, predominantly marked by contrasting experiences among its guests.
The hotel enjoys a strategic location near major highways such as I-70, which offers easy access to downtown St. Louis and various attractions like the Gateway Arch and other city highlights. Its proximity to nearby amenities such as a bus stop, gas station and fast-food outlets add convenience for travelers. However, the surrounding industrial area has been described as rundown and sketchy with incidents of vehicle break-ins and a general feeling of insecurity, impacting guests' perception of safety.
Breakfast at the hotel elicited mixed reactions. Some guests appreciated the basic offerings of bagels, waffles, yogurt, coffee and juice, considering them adequate. However, many criticized the lack of variety and quality of the food, noting the absence of hot items, breakfast meats and milk with some reports of moldy muffins and an unclean breakfast area further tarnishing the experience.
Rooms at the hotel were generally praised for their spaciousness and comfortable beds with some guests highlighting the clean and well-appointed accommodations. Despite this, the reviews pointed to significant inconsistencies with recurring issues around cleanliness, including smells of smoke, mold and water damage, as well as neglect in maintenance, such as dirty linens and visible signs of wear and tear.
Cleanliness appears to be a predominant concern with several guests reporting unsatisfactory conditions in common areas and bathrooms. Frequent mentions of strong odors, dirty carpets, mold and bug sightings overshadowed the positive occasional remarks about clean rooms. This suggests a significant need for improvement in housekeeping and maintenance practices.
Staff reviews were equally divided. Many guests commended the friendly and helpful nature of some staff members, who were described as welcoming and professional. Conversely, a notable number of reviews pointed out unprofessional behavior, absenteeism and rudeness from other staff members, indicating a lack of consistency in customer service.
The hotel’s free Wi-Fi received mixed feedback with some guests finding it satisfactory while others reported connectivity issues. However, staff efforts to address complaints, such as providing wireless routers, were acknowledged positively.
Parking received a combination of positive remarks for its fenced, well-lit and free nature, which initially suggested security. However, cleanliness and safety issues arose from reports of broken glass, trash and suspicious activities, leaving some guests feeling uneasy.
As for family-friendliness, opinions varied with some guests appreciating the spacious and clean facilities while others felt the atmosphere and provisions were inadequate for young children, citing noise and safety concerns.
Finally, while a number of guests found the beds comfortable and conducive to a good night's sleep, there were significant reports of dirty and stained linens, bedbugs and uncomfortable mattresses, highlighting a need for improved cleanliness and maintenance in this area.
In summary, while Super 8 by Wyndham St. Louis North offers some appealing features like spacious rooms, convenient location and friendly staff, the significant concerns around cleanliness, maintenance, safety and inconsistent service quality may impact the overall experience for many guests.
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