Sky Borges Hotel Alpenhaus - Gramado
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Summary of reviewsSky Borges Hotel Alpenhaus - Gramado is highly praised for its superb location, offering a tranquil environment with easy access to Gramado's city center and nearby Canela. The hotel's position near Borges de Medeiros Avenue makes it convenient for guests to explore key attractions, local markets and supermarkets on foot or with a short drive, all while enjoying a peaceful stay without traffic noise.
The breakfast at the hotel is another standout feature, receiving accolades for its variety, quality and abundance. Guests appreciate the colonial-style breakfast with freshly made cappuccinos, excellent coffee and a wide range of options catering to different tastes. Despite minor improvements suggested for healthier options and better organization during peak times, the breakfast experience is generally seen as exceptional.
The dining experience at the hotel's restaurant also garners positive feedback, particularly for its delicious and varied buffet and the charming service of Chef Carlos. The fondue buffet is a noted highlight and the convenience of dining in-house is well-received. However, the limited menu and lack of vegetarian or vegan options are areas flagged for enhancement.
Rooms are frequently described as spacious and comfortable, ideal for families and those needing extra room and amenities like kitchenettes. Cleanliness is a strong point with diligent housekeeping ensuring tidy and well-maintained spaces. Some guests have pointed out the need for updates and better maintenance in certain rooms, covering aspects like furniture and bathroom conditions.
The hotel's overall cleanliness receives high praise with most areas described as impeccably maintained. Guests commend the cleanliness of rooms, common areas and specific features like bed linens and towels. A few reviewers note areas needing better upkeep, such as the pool zone and older furnishings.
Staff at the hotel provide exceptional service, marked by friendliness, attentiveness and professionalism. The reception, housekeeping and restaurant teams are particularly commended for their courteous and efficient service, contributing significantly to a positive guest experience.
While the hotel offers several appealing amenities, the Wi-Fi service is frequently cited as needing improvement. Guests experience weak and unstable connections, impacting their overall stay.
The spa is a highlight for many guests, praised for its therapeutic massages, well-designed facilities and excellent service. However, maintenance issues with amenities like the hot tub and hydromassage, as well as occasional overcrowding, are noted.
The gym receives mixed reviews, being appreciated for its functionality but critiqued for its small size, limited equipment and need for maintenance. Despite these issues, it serves its purpose for many guests.
The pool area is largely well-received for its spaciousness, heated water and relaxation amenities. Cleanliness and maintenance issues, along with occasional overcrowding, are mentioned but do not overshadow the overall positive experiences.
Lastly, parking services receive mixed reviews with positive remarks on efficiency and covered spaces, counterbalanced by concerns over additional charges and communication about parking costs.
Overall, Sky Borges Hotel Alpenhaus - Gramado is highly regarded for its location, breakfast, spacious rooms, cleanliness and outstanding staff service with some areas noted for minor enhancements to further elevate the guest experience.
Categories
The breakfast at the hotel is another standout feature, receiving accolades for its variety, quality and abundance. Guests appreciate the colonial-style breakfast with freshly made cappuccinos, excellent coffee and a wide range of options catering to different tastes. Despite minor improvements suggested for healthier options and better organization during peak times, the breakfast experience is generally seen as exceptional.
The dining experience at the hotel's restaurant also garners positive feedback, particularly for its delicious and varied buffet and the charming service of Chef Carlos. The fondue buffet is a noted highlight and the convenience of dining in-house is well-received. However, the limited menu and lack of vegetarian or vegan options are areas flagged for enhancement.
Rooms are frequently described as spacious and comfortable, ideal for families and those needing extra room and amenities like kitchenettes. Cleanliness is a strong point with diligent housekeeping ensuring tidy and well-maintained spaces. Some guests have pointed out the need for updates and better maintenance in certain rooms, covering aspects like furniture and bathroom conditions.
The hotel's overall cleanliness receives high praise with most areas described as impeccably maintained. Guests commend the cleanliness of rooms, common areas and specific features like bed linens and towels. A few reviewers note areas needing better upkeep, such as the pool zone and older furnishings.
Staff at the hotel provide exceptional service, marked by friendliness, attentiveness and professionalism. The reception, housekeeping and restaurant teams are particularly commended for their courteous and efficient service, contributing significantly to a positive guest experience.
While the hotel offers several appealing amenities, the Wi-Fi service is frequently cited as needing improvement. Guests experience weak and unstable connections, impacting their overall stay.
The spa is a highlight for many guests, praised for its therapeutic massages, well-designed facilities and excellent service. However, maintenance issues with amenities like the hot tub and hydromassage, as well as occasional overcrowding, are noted.
The gym receives mixed reviews, being appreciated for its functionality but critiqued for its small size, limited equipment and need for maintenance. Despite these issues, it serves its purpose for many guests.
The pool area is largely well-received for its spaciousness, heated water and relaxation amenities. Cleanliness and maintenance issues, along with occasional overcrowding, are mentioned but do not overshadow the overall positive experiences.
Lastly, parking services receive mixed reviews with positive remarks on efficiency and covered spaces, counterbalanced by concerns over additional charges and communication about parking costs.
Overall, Sky Borges Hotel Alpenhaus - Gramado is highly regarded for its location, breakfast, spacious rooms, cleanliness and outstanding staff service with some areas noted for minor enhancements to further elevate the guest experience.
Hotel for Honeymoon
Sky Borges Hotel Alpenhaus offers a cozy and comfortable stay with its Alpenhaus-themed decor. The hotel's ambiance and amenities provide a relaxing experience for couples, making it a pleasant choice for a honeymoon.
Hotel with Spa
Guests at this hotel have access to spa facilities, which are shared with the nearby Sky Centro Hotel & SPA, including treatments and pool areas.
Romantic Hotel
This hotel combines alpine charm with modern amenities, creating a unique and romantic atmosphere. The comfortable rooms and convenient location make it a popular choice for couples.
Hotel with Swimming Pool
This hotel receives high praise for its impressive heated pool facilities. The pools, along with other amenities such as the sauna and gym, contributed significantly to the enjoyment of visitors' stays.
Heated Pool Indoor Pool
Business Hotel
Provides standard business facilities and services. Offers a comfortable environment for business stays.
Hotel with Gym
This hotel provides a fitness center. Located in Gramado, it offers convenient access to local attractions.
4-Star Hotel
This hotel stands out for its unique alpine-themed design and comfortable rooms. It provides a cozy and inviting atmosphere, along with convenient access to local attractions.
Hotel with Indoor Pool
This hotel offers an indoor thermal pool, a wet sauna, and a hot tub. It also includes a gym, providing a range of wellness facilities for guests.
Hotel with Heated Pool
The hotel includes a covered heated pool, along with a kids space and gym. The covered nature of the pool ensures usability in various weather conditions, and the additional family-friendly amenities make it suitable for guests with children.
Family Friendly Hotel
Hotel with Parking
Guest Reviews
Sky Borges Hotel Alpenhaus - Gramado boasts a highly favorable location, offering a blend of tranquility and convenience. Situated in a quieter region of Gramado, the hotel is close enough to the city center to make getting around easy but far enough to avoid the hustle and bustle, ensuring a peaceful stay. The main avenue, Borges de Medeiros, is within walking distance, allowing guests to reach many of the town’s key attractions in about 10-15 minutes.
The proximity to both downtown and local markets makes the hotel a practical choice for travelers with many guests appreciating how it's well-positioned for both walking and short car rides to top destinations. Additionally, the quiet atmosphere without traffic noise adds to the relaxing ambiance of the hotel.
Although not right in the center, the hotel offers easy access to Gramado's highlights, including Christmas Light structures and Rua Coberta. The slight disconnection from the city's core is balanced by the surrounding amenities like nearby supermarkets and tranquil streets ideal for peaceful strolls.
The location is especially praised for being strategically positioned for quick access to both Gramado and neighboring Canela. Overall, the Sky Borges Hotel Alpenhaus - Gramado is highly regarded for its advantageous location, blending peaceful seclusion with convenient access to the city's vibrant center.
The breakfast at Sky Borges Hotel Alpenhaus - Gramado receives overwhelmingly positive feedback from guests with numerous praises for its variety, quality and abundance. Described as phenomenal, exceptional and spectacular, the breakfast offerings include a wide array of sweet and savory options that cater to diverse tastes. Guests frequently highlight the delicious and well-served meals, as well as the attentive and courteous staff who ensure the buffet is continually replenished.
Several reviewers appreciate the colonial-style breakfast, which is both varied and complete, featuring freshly made cappuccinos and excellent coffee. Despite some minor criticisms about the occasional lack of warm foods or specific items like couscous and tapioca, the breakfast generally meets or exceeds expectations with many guests noting the abundance of fruits, breads, cakes and savory snacks.
However, there are a few mentions of areas needing improvement, such as more space in the breakfast lounge and better organization during peak times. Some guests also noted the lack of healthier options and occasional inconsistencies in food quality. Overall, the breakfast at Sky Borges Hotel Alpenhaus is a highlight for most visitors, contributing to a satisfying and pleasant hotel experience.
The Sky Borges Hotel Alpenhaus in Gramado offers a commendable dining experience, largely praised by guests for its delicious and varied options. The hotel restaurant, accessible for lunch, dinner and afternoon meals, has received positive remarks for its flavorful food, including an excellent buffet that many found especially tasty and wonderful. The fondue buffet is a notable highlight and the experience is said to be both pleasant and convenient, especially when guests prefer not leaving the hotel.
The restaurant, described by some as spectacular, is praised for its cost-benefit value and fair pricing. Opportunities for both à la carte dinner and buffet create a diverse gastronomic selection. Chef Carlos stands out for his charisma and polite service, leaving guests with fond memories, particularly of the wonderful menu served on special occasions like Good Friday.
Despite these positives, there have been some drawbacks. The menu is somewhat limited and there are few vegetarian or vegan options, which disappointed some diners. The lack of room service and occasional service lapses, such as an unmet dinner expectation on Christmas night, have also been noted.
Overall, the restaurant provides a satisfying dining experience, accented by the convenience of not needing to venture out, good service (except for occasional hiccups) and enjoyable meals. Guests can also enjoy a caipirinha by the pool, enhancing the hotel's appeal when it comes to relaxation and good food.
Sky Borges Hotel Alpenhaus - Gramado stands out for its spacious and comfortable accommodations, making it an ideal choice for travelers seeking ample space and convenience. The majority of guest reviews highlight the generosity of room sizes, often described as huge, very spacious or large, which comfortably accommodate families and provide ample room to relax. The presence of kitchenettes equipped with microwaves, refrigerators and sinks in many rooms is frequently noted, adding an extra layer of convenience for guests who prefer in-room dining.
Cleanliness is another strong suit with numerous reviews praising the hotel's efforts to maintain tidy and well-maintained rooms. The beds are often described as comfortable with some guests singling out specific positive aspects like the large, cozy beds and adequate bedding.
Despite the overall positive feedback, there are a few recurring issues guests have pointed out. Some rooms face less appealing views, such as brick walls or construction sites. There are occasional remarks about outdated furniture and the need for renovations. Guests have also mentioned occasional maintenance issues, such as broken hairdryers or showers with inconsistent water temperatures.
The bathroom quality varies with some guests praising the spacious showers and good water pressure, while others have noted cleanliness issues or unpleasant smells. Additionally, amenities like the internet and heating systems received mixed reviews, indicating room for improvement in these areas.
In summary, the hotel offers excellent room size, cleanliness and comfort, making it a great choice for families or travelers needing extra space and in-room conveniences. While there are some areas in need of updates and maintenance, the overall experience remains positive for the majority of guests.
The beds at Sky Borges Hotel Alpenhaus - Gramado receive a mix of positive and critical feedback from guests. Many reviews highlight the comfort of the mattresses, describing them as wonderful, very comfortable and of high quality. King-size beds and large, spacious beds are frequent praises, often cited for their comfort and luxurious feel with good linens and towels. Guests also noted that the bed sizes, including gigantic and huge beds, add to the comfort and overall experience.
However, recurring issues were also mentioned. Some guests pointed out that certain double beds are actually two single beds pushed together, which can separate during the night and cause discomfort. This arrangement led to complaints about gaps forming in the middle of the bed, making it uncomfortable, especially for couples. A few guests also noted soft or overly sinking mattresses and in some instances, mattresses were described as worn out or deformed.
Despite these issues, the general consensus suggests that the hotel makes an effort to provide comfortable sleeping arrangements, but the practice of combining single beds into doubles may detract from the overall sleeping experience for some guests.
Sky Borges Hotel Alpenhaus - Gramado boasts overwhelmingly positive remarks in terms of cleanliness. Guests frequently highlight the impeccable cleanliness of their rooms, describing them as clean, comfortable and spacious. The housekeeping staff is particularly commended for their attentiveness and thoroughness, ensuring that the environment remains welcoming and cozy. Reviews often rate cleanliness as excellent, noting daily cleaning routines and well-maintained facilities.
Common areas and specific hotel features such as the bathroom, bed linens and towels are also praised for their cleanliness and fresh smell. Many guests appreciated the hotel’s overall organization and hygiene, reinforcing the impression of a highly maintained property.
However, some noted trouble spots include the pool area and certain communal spaces, which were mentioned as needing better upkeep. There are occasional reports of outdated furnishings and issues like stained carpets, smells of mold and deteriorating fixtures. Despite these isolated critiques, the prevailing sentiment is one of satisfaction with the hotel's cleanliness, supported by consistent and diligent cleaning services.
The staff at Sky Borges Hotel Alpenhaus in Gramado consistently receives high praise from guests for their exceptional service. Visitors frequently highlight the friendliness, attentiveness and helpfulness of the employees, noting that interactions with the staff are consistently pleasant and professional. Reviewers commend the team for being extremely polite, dedicated and proactive in addressing guest needs. The reception, housekeeping and restaurant teams, in particular, receive accolades for their courteous and efficient service. Staff members like Tatiana from the restaurant and the breakfast server are often mentioned for their warm and charming demeanors. Although there are occasional remarks about the need for better training or responsiveness, the overall sentiment is overwhelmingly positive. Guests appreciate the warm hospitality, swift check-ins and the staff's willingness to go above and beyond to ensure a comfortable stay. The general cleanliness and the excellent service standards contribute significantly to guests’ positive experiences at the hotel.
Guests of the Sky Borges Hotel Alpenhaus in Gramado consistently noted that while the hotel offers several enjoyable amenities, the Wi-Fi requires significant improvement. Many visitors reported experiencing a weak and unstable internet connection, both in their rooms and throughout the hotel. Common issues included slow speeds, frequent disconnections and poor signal strength, especially noted in tower B and certain areas like the pool. Some guests mentioned that the Wi-Fi barely worked at all and mobile data was also unreliable. Although there were occasional mentions of acceptable or good Wi-Fi in certain parts of the hotel, the majority of feedback highlighted consistent connectivity challenges. Despite these technical issues, guests appreciated the very attentive staff and other aspects of their stay.
The spa at Sky Borges Hotel Alpenhaus in Gramado stands out as a highly commended feature, receiving praise for its excellent professionals and well-designed facilities. Guests particularly appreciated the wonderful therapeutic massages, which contribute to a highly recommended spa experience. The spa area is highlighted for its various wellness facilities, including a sauna, relaxation room and beauty salon, offering a comprehensive relaxation package for visitors.
While the spa service was loved by many, there are some concerns regarding maintenance, specifically with the hot tub and the hydromassage in the pool with some noting they were not in the best condition. Additionally, the spa area can become overcrowded at times and it is not always heated, which might affect the overall experience. However, the impeccable service and beneficial discount for guests using the spa add to the appeal.
Overall, the spa provides good leisure options and is a significant draw for guests seeking relaxation and wellness during their stay at the hotel.
Sky Borges Hotel Alpenhaus in Gramado offers a gym that gathered mixed reviews. Many guests find the gym functional and useful for maintaining their fitness routines during their stay. Some praised the equipment available, describing the facility as well-equipped and in great condition. There are positive mentions about the gym being a quiet and good spot for exercising with some describing it as impressive and of great value.
However, there are consistent remarks about the gym being small and in need of updates and additional equipment. Several guests noted that some machines were not working properly and highlighted the lack of maintenance. The gym's late opening time at 9:00 AM was inconvenient for some and there were comments about poor ventilation and the space being overly hot. Despite these criticisms, the gym still served its purpose for many visitors who were simply looking to keep moving during their travels.
The reviews for the pool at Sky Borges Hotel Alpenhaus in Gramado are predominantly positive, emphasizing the pool's spaciousness and warmth. Guests frequently highlight the pool's large size, making it suitable for families and various activities, as well as the pleasant temperature of the heated water. The thermal pool and jacuzzi are also praised for relaxing amenities and great for both children and adults. The pool operates with extended hours until 10 pm, providing ample opportunity for relaxation.
Some reviews note the cleanliness and maintenance issues, pointing out that the pool area occasionally appears dirty and in need of effective cleaning and revitalization. These concerns include mold marks, a strong chlorine smell and grimy edges. While the heated pool is often described as comfortable and inviting, there are moments when guests find it crowded or lacking sufficient seating.
The indoor pool is particularly well-received, offering a delightful swimming experience regardless of the weather. Despite minor issues, the overall sentiment is that the pool area contributes significantly to the hotel's recreational appeal, making it a worthwhile feature for potential visitors.
Guest reviews of Sky Borges Hotel Alpenhaus in Gramado present a mixed yet detailed picture regarding the parking services. While several guests appreciated the valet service, the efficiently managed car parking and the spacious, enclosed parking area, many expressed concerns about the additional charges. The parking fee of 25 reais per day was highlighted frequently as a separate and somewhat costly expense, which some guests felt should be included in the accommodation price.
Another point of contention was the communication about parking costs; guests suggested that the hotel should be more upfront about the extra charges. Despite these drawbacks, there were positive remarks on the covered parking spaces and the overall availability of parking spots. However, the parking lot's distance from the reception and rooms, coupled with external parking penalties, were noted as minor issues. Overall, while parking at this hotel is ample and sufficiently managed, the added cost and communication around it could certainly be improved for a better guest experience.
Sky Borges Hotel Alpenhaus in Gramado stands out as an exceptional choice for families seeking a welcoming and accommodating stay. Guests repeatedly mention the hotel's suitability for families, highlighting its spacious family rooms and comfortable accommodations. Many families appreciate the inclusion of a mini kitchen in the room, which adds convenience during their stay. The family-friendly atmosphere is a recurring theme with positive remarks about the hotel’s amenities and welcoming service.
The hotel provides ample space for children to play with various entertainment options, including a covered kids area and a large pool. However, some reviews note that the kids' play area could benefit from better maintenance and more toys. Despite this, the leisure spaces, such as the pool and games room, are praised for offering a fun experience for children.
Guests also appreciate the family room's size, which comfortably accommodates larger groups and provides great views. The overall family-friendly environment is enhanced by specific amenities like air conditioning and large family suites. The hotel's atmosphere and accommodating facilities make it a great option for those traveling with young children, ensuring a pleasant and enjoyable family vacation.
Sky Borges Hotel Alpenhaus in Gramado is a suitable choice for business travelers, offering a range of facilities and services tailored to their needs. The hotel features meeting rooms and conferencing facilities that make it an ideal location to host business gatherings. Guests appreciated the professional services and amenities available, particularly noting the helpful desk services and the favorable service received from the reservation department.
While the business facilities were noted to need some renovations and the business room access was somewhat restricted, overall, guests found it great for business stays. The accommodations were comfortable, contributing to a productive atmosphere for business activities. However, there were some issues with Wi-Fi reliability during business stays, which could impact work efficiency.
The hotel also provides excellent structure and exceptional amenities as per contracted packages, making it a good cost-benefit option. Its location, though somewhat hidden, is conveniently close to the city center. Leisure areas, including a heated pool and relaxation room, offer a great way to unwind after a busy day. Overall, despite a few shortcomings, Sky Borges Hotel Alpenhaus maintains a business-friendly environment, making it a recommended choice for business travelers.
The Sky Borges Hotel Alpenhaus in Gramado receives high praise for its impressive heated pool facilities. Guests frequently highlight the pool area's quality and the spaciousness of the heated pool, noting that it is very pleasant and well-maintained. The temperature of the pool is consistently mentioned as comfortably warm, contributing to a relaxing experience. Additionally, the inclusion of a jacuzzi in the heated swimming pool area adds to the overall appeal, offering moments of relaxation.
Many reviews appreciate the clean and well-maintained conditions of the pool, as well as the availability of towels. A recurring theme is the satisfaction with the heating system, which functions superbly, ensuring the water is at the right temperature. While there is a mention of the pool being somewhat difficult to access, the overall sentiment remains very positive.
The indoor heated pool is described as marvelous and wonderful with guests frequently recommending it for a soothing swim. Overall, the heated pool is a standout feature of the Sky Borges Hotel Alpenhaus, contributing significantly to the guest experience.
The Sky Borges Hotel Alpenhaus in Gramado is frequently praised for its exceptional indoor pool facilities. Guests consistently highlight the heated pool as a major plus, describing it as large, clean and very pleasant. Children especially enjoy the area, adding to its family-friendly appeal. Many appreciate the temperature of the pool, finding it excellent for a relaxing swim.
Additional features like the jacuzzi complement the pool, making it an inviting spot for relaxation. The hotel also offers a games room and a gym, which together with the pool, provide a well-rounded experience for guests. However, some reviews pointed out issues with cleanliness and a lack of towels in the pool area.
Overall, the indoor pool at Sky Borges Hotel Alpenhaus is a standout feature that significantly enhances the guest experience with its heated, comfortable environment and extensive facilities.
Sky Borges Hotel Alpenhaus in Gramado has garnered positive feedback as an ideal destination for honeymooners. Guests have praised the hotel's large double beds and romantic ambiance, making it an excellent choice for special celebrations such as wedding anniversaries. The service is consistently described as polite and accommodating, enhancing the overall experience. Reviews highlight the hotel as a perfect honeymoon spot with multiple recommendations emphasizing the wonderful and amazing stays honeymooners have experienced there. Whether opting for a standard room or a spacious 2-bedroom apartment, the hotel seems to offer a memorable and romantic getaway for couples.
Sky Borges Hotel Alpenhaus in Gramado consistently receives high praise from its guests for its luxurious accommodations and ambiance. Reviewers highlight the hotel's elegant and sophisticated décor that blends with its Colonial feel, creating a perfect blend of romance and grandeur. The luxury vibe extends through the hotel's lobby and amenities, which feature original furniture that adds to the rich atmosphere.
Guests describe their experience as exceptional, enjoying the high level of cleanliness and the hotel's impressive facilities. The location downtown is also noted as a positive aspect, making the stay both convenient and opulent. Consistently, the service at the hotel is recognized as exceptional, contributing to the overall luxurious experience. This luxurious hotel presents as huge and wonderfully designed, offering a romantic and high-end getaway for its guests.
Nestled close to the hustle and bustle, Sky Borges Hotel Alpenhaus in Gramado exudes a charming and romantic ambiance, making it an ideal escape for couples. The hotel offers a perfect blend of coziness and romance with an atmosphere that caters to those looking for peaceful getaways or honeymoon settings. The decor is tastefully done, adding to the romantic and warm feel throughout the property.
Guests have raved about its wonderful and attentive service, coupled with amenities such as an amazing hot water pool which further enhances the romantic experience. The hotel is versatile, also proving to be a great option for family trips with its spacious two-bedroom apartments. The combination of a quiet environment and close-knit spaces makes it a suitable choice for both relaxing and memorable stays.
Visitors have expressed their enjoyment of the romantic and pleasant atmosphere with many happily stating their intention to return. Despite minor areas for improvement, the overall sentiment is that the experience at Sky Borges Hotel Alpenhaus is worth it, especially for those looking to spend quality time in the scenic mountains of Gramado.
Location Show Map
Location
The proximity to both downtown and local markets makes the hotel a practical choice for travelers with many guests appreciating how it's well-positioned for both walking and short car rides to top destinations. Additionally, the quiet atmosphere without traffic noise adds to the relaxing ambiance of the hotel.
Although not right in the center, the hotel offers easy access to Gramado's highlights, including Christmas Light structures and Rua Coberta. The slight disconnection from the city's core is balanced by the surrounding amenities like nearby supermarkets and tranquil streets ideal for peaceful strolls.
The location is especially praised for being strategically positioned for quick access to both Gramado and neighboring Canela. Overall, the Sky Borges Hotel Alpenhaus - Gramado is highly regarded for its advantageous location, blending peaceful seclusion with convenient access to the city's vibrant center.
Breakfast
Several reviewers appreciate the colonial-style breakfast, which is both varied and complete, featuring freshly made cappuccinos and excellent coffee. Despite some minor criticisms about the occasional lack of warm foods or specific items like couscous and tapioca, the breakfast generally meets or exceeds expectations with many guests noting the abundance of fruits, breads, cakes and savory snacks.
However, there are a few mentions of areas needing improvement, such as more space in the breakfast lounge and better organization during peak times. Some guests also noted the lack of healthier options and occasional inconsistencies in food quality. Overall, the breakfast at Sky Borges Hotel Alpenhaus is a highlight for most visitors, contributing to a satisfying and pleasant hotel experience.
Dinner
The restaurant, described by some as spectacular, is praised for its cost-benefit value and fair pricing. Opportunities for both à la carte dinner and buffet create a diverse gastronomic selection. Chef Carlos stands out for his charisma and polite service, leaving guests with fond memories, particularly of the wonderful menu served on special occasions like Good Friday.
Despite these positives, there have been some drawbacks. The menu is somewhat limited and there are few vegetarian or vegan options, which disappointed some diners. The lack of room service and occasional service lapses, such as an unmet dinner expectation on Christmas night, have also been noted.
Overall, the restaurant provides a satisfying dining experience, accented by the convenience of not needing to venture out, good service (except for occasional hiccups) and enjoyable meals. Guests can also enjoy a caipirinha by the pool, enhancing the hotel's appeal when it comes to relaxation and good food.
Rooms
Cleanliness is another strong suit with numerous reviews praising the hotel's efforts to maintain tidy and well-maintained rooms. The beds are often described as comfortable with some guests singling out specific positive aspects like the large, cozy beds and adequate bedding.
Despite the overall positive feedback, there are a few recurring issues guests have pointed out. Some rooms face less appealing views, such as brick walls or construction sites. There are occasional remarks about outdated furniture and the need for renovations. Guests have also mentioned occasional maintenance issues, such as broken hairdryers or showers with inconsistent water temperatures.
The bathroom quality varies with some guests praising the spacious showers and good water pressure, while others have noted cleanliness issues or unpleasant smells. Additionally, amenities like the internet and heating systems received mixed reviews, indicating room for improvement in these areas.
In summary, the hotel offers excellent room size, cleanliness and comfort, making it a great choice for families or travelers needing extra space and in-room conveniences. While there are some areas in need of updates and maintenance, the overall experience remains positive for the majority of guests.
Beds
However, recurring issues were also mentioned. Some guests pointed out that certain double beds are actually two single beds pushed together, which can separate during the night and cause discomfort. This arrangement led to complaints about gaps forming in the middle of the bed, making it uncomfortable, especially for couples. A few guests also noted soft or overly sinking mattresses and in some instances, mattresses were described as worn out or deformed.
Despite these issues, the general consensus suggests that the hotel makes an effort to provide comfortable sleeping arrangements, but the practice of combining single beds into doubles may detract from the overall sleeping experience for some guests.
Cleanliness
Common areas and specific hotel features such as the bathroom, bed linens and towels are also praised for their cleanliness and fresh smell. Many guests appreciated the hotel’s overall organization and hygiene, reinforcing the impression of a highly maintained property.
However, some noted trouble spots include the pool area and certain communal spaces, which were mentioned as needing better upkeep. There are occasional reports of outdated furnishings and issues like stained carpets, smells of mold and deteriorating fixtures. Despite these isolated critiques, the prevailing sentiment is one of satisfaction with the hotel's cleanliness, supported by consistent and diligent cleaning services.
Staff
Wi-Fi
Spa
While the spa service was loved by many, there are some concerns regarding maintenance, specifically with the hot tub and the hydromassage in the pool with some noting they were not in the best condition. Additionally, the spa area can become overcrowded at times and it is not always heated, which might affect the overall experience. However, the impeccable service and beneficial discount for guests using the spa add to the appeal.
Overall, the spa provides good leisure options and is a significant draw for guests seeking relaxation and wellness during their stay at the hotel.
Gym
However, there are consistent remarks about the gym being small and in need of updates and additional equipment. Several guests noted that some machines were not working properly and highlighted the lack of maintenance. The gym's late opening time at 9:00 AM was inconvenient for some and there were comments about poor ventilation and the space being overly hot. Despite these criticisms, the gym still served its purpose for many visitors who were simply looking to keep moving during their travels.
Pool
Some reviews note the cleanliness and maintenance issues, pointing out that the pool area occasionally appears dirty and in need of effective cleaning and revitalization. These concerns include mold marks, a strong chlorine smell and grimy edges. While the heated pool is often described as comfortable and inviting, there are moments when guests find it crowded or lacking sufficient seating.
The indoor pool is particularly well-received, offering a delightful swimming experience regardless of the weather. Despite minor issues, the overall sentiment is that the pool area contributes significantly to the hotel's recreational appeal, making it a worthwhile feature for potential visitors.
Parking
Another point of contention was the communication about parking costs; guests suggested that the hotel should be more upfront about the extra charges. Despite these drawbacks, there were positive remarks on the covered parking spaces and the overall availability of parking spots. However, the parking lot's distance from the reception and rooms, coupled with external parking penalties, were noted as minor issues. Overall, while parking at this hotel is ample and sufficiently managed, the added cost and communication around it could certainly be improved for a better guest experience.
Family
The hotel provides ample space for children to play with various entertainment options, including a covered kids area and a large pool. However, some reviews note that the kids' play area could benefit from better maintenance and more toys. Despite this, the leisure spaces, such as the pool and games room, are praised for offering a fun experience for children.
Guests also appreciate the family room's size, which comfortably accommodates larger groups and provides great views. The overall family-friendly environment is enhanced by specific amenities like air conditioning and large family suites. The hotel's atmosphere and accommodating facilities make it a great option for those traveling with young children, ensuring a pleasant and enjoyable family vacation.
Business
While the business facilities were noted to need some renovations and the business room access was somewhat restricted, overall, guests found it great for business stays. The accommodations were comfortable, contributing to a productive atmosphere for business activities. However, there were some issues with Wi-Fi reliability during business stays, which could impact work efficiency.
The hotel also provides excellent structure and exceptional amenities as per contracted packages, making it a good cost-benefit option. Its location, though somewhat hidden, is conveniently close to the city center. Leisure areas, including a heated pool and relaxation room, offer a great way to unwind after a busy day. Overall, despite a few shortcomings, Sky Borges Hotel Alpenhaus maintains a business-friendly environment, making it a recommended choice for business travelers.
Heated Pool
Many reviews appreciate the clean and well-maintained conditions of the pool, as well as the availability of towels. A recurring theme is the satisfaction with the heating system, which functions superbly, ensuring the water is at the right temperature. While there is a mention of the pool being somewhat difficult to access, the overall sentiment remains very positive.
The indoor heated pool is described as marvelous and wonderful with guests frequently recommending it for a soothing swim. Overall, the heated pool is a standout feature of the Sky Borges Hotel Alpenhaus, contributing significantly to the guest experience.
Indoor Pool
Additional features like the jacuzzi complement the pool, making it an inviting spot for relaxation. The hotel also offers a games room and a gym, which together with the pool, provide a well-rounded experience for guests. However, some reviews pointed out issues with cleanliness and a lack of towels in the pool area.
Overall, the indoor pool at Sky Borges Hotel Alpenhaus is a standout feature that significantly enhances the guest experience with its heated, comfortable environment and extensive facilities.
Honeymoon
Luxury
Guests describe their experience as exceptional, enjoying the high level of cleanliness and the hotel's impressive facilities. The location downtown is also noted as a positive aspect, making the stay both convenient and opulent. Consistently, the service at the hotel is recognized as exceptional, contributing to the overall luxurious experience. This luxurious hotel presents as huge and wonderfully designed, offering a romantic and high-end getaway for its guests.
Romantic
Guests have raved about its wonderful and attentive service, coupled with amenities such as an amazing hot water pool which further enhances the romantic experience. The hotel is versatile, also proving to be a great option for family trips with its spacious two-bedroom apartments. The combination of a quiet environment and close-knit spaces makes it a suitable choice for both relaxing and memorable stays.
Visitors have expressed their enjoyment of the romantic and pleasant atmosphere with many happily stating their intention to return. Despite minor areas for improvement, the overall sentiment is that the experience at Sky Borges Hotel Alpenhaus is worth it, especially for those looking to spend quality time in the scenic mountains of Gramado.
Yes, Sky Borges Hotel Alpenhaus - Gramado has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Sky Borges Hotel Alpenhaus - Gramado.
No, Sky Borges Hotel Alpenhaus - Gramado doesn't allow dogs.
Yes, parking facilities are available at Sky Borges Hotel Alpenhaus - Gramado.
Yes, Sky Borges Hotel Alpenhaus - Gramado has a gym.
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