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Summary of reviewsHotel Universal enjoys a prime location in the heart of Granada, offering exceptional convenience for guests. Its central positioning makes it an ideal base for exploring major attractions such as the Cathedral and Albaicin on foot, while also providing easy access to public transport and parking options. This strategic placement allows visitors to fully immerse themselves in the vibrant atmosphere of Granada.
Breakfast at Hotel Universal is served on a delightful rooftop terrace with stunning views of the Alhambra and Sierra Nevada, enhancing the morning experience despite the continental-style offerings being basic. While the breakfast is seen as adequate by some, the limited variety and extra charges for additional items may not meet all expectations.
The hotel's dining options, particularly the rooftop bar and restaurant, receive considerable praise for their excellent service, delicious tapas and breathtaking views. The rooftop setting remains a favorite for breakfast, lunch or dinner, offering good value for money and a relaxing atmosphere.
Guests have mixed feelings about the rooms at Hotel Universal. While many appreciate the spaciousness and cleanliness of family-sized rooms, some standard rooms are described as small, outdated and lacking natural light. Issues such as poor soundproofing and minor maintenance problems are also noted. However, the hotel's reasonable price and central location make it a practical choice for short stays.
Cleanliness is generally regarded positively with frequent cleaning and well-maintained rooms being common themes. Though occasional lapses are reported, the staff's dedication to maintaining a clean environment is evident, contributing to an overall tidy and comfortable experience.
The staff at Hotel Universal is highly commended, frequently praised for their friendliness, helpfulness and professionalism. Guests appreciate the reception staff's warm and attentive service and the consistent effort to go above and beyond to ensure a pleasant stay.
The hotel's complimentary WiFi is mostly reliable with guests appreciating the fast and stable connection. However, some issues with slow speeds and inconsistent coverage are occasionally reported.
Parking options are conveniently located near the hotel, though the associated costs can be a concern for some guests. The secure and spacious parking facilities are valued, particularly for those traveling by larger vehicles.
Hotel Universal is a good choice for family vacations, offering spacious and practical accommodations that cater to the needs of families. The family-friendly atmosphere, along with practical amenities, makes it a suitable option for parents traveling with children.
The hotel's central location also makes it ideal for nightlife enthusiasts with numerous pubs and restaurants nearby. However, the vibrant surroundings can lead to noise disturbances, which may affect the overall experience for those seeking a quiet stay.
Overall, Hotel Universal’s prime location, friendly staff and appealing rooftop amenities make it a strong choice for tourists looking to experience Granada’s rich cultural offerings, despite some mixed reviews on room quality and breakfast variety. Show more
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Categories
Hotel near Nightlife Spots
Located on Calle Recogidas, this hotel is close to various bars and entertainment options. Its central location ensures easy access to Granada's nightlife scene.
Cheap Hotel
Appears on lists of cheap hotels in Granada. Provides basic hotel accommodation at an economical price, suitable for travelers prioritizing low cost.
3-Star Hotel
Situated on Recogidas, this hotel provides a convenient location for exploring Granada. It offers standard amenities and comfortable rooms, making it a reliable choice for value-seeking travelers.
Family Friendly Hotel
Business Hotel
Hotel with Parking
Room Types
Double or Twin RoomAir-conditioned room with free Wi-Fi, a flat-screen TV, safe and mini bar. The private bathroom with bath tub includes a hairdryer.
Single RoomAir-conditioned room with free Wi-Fi, a flat-screen TV, safe and mini bar. The private bathroom with bath tub includes a hairdryer.
Family RoomFamily rooms are made up of 2 connecting rooms with 1 bathroom and a common entrance. In-room amenities include free Wi-Fi, a flat-screen TV, safe and mini bar.
Budget Double RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 1 bed.
Guest Reviews
7.8
Good
Location
Hotel Universal boasts a prime location that is praised by numerous guests for its exceptional convenience. Nestled in the heart of Granada, it is ideally situated for wandering on foot to all the city's major attractions, including historical sites, shopping streets, bars and restaurants. This central positioning means that everything worth visiting in Granada is within easy walking distance, making it an ideal base for both short and extended stays.
Guests consistently highlight the hotel's proximity to key landmarks such as the Cathedral and the Albaicin and appreciate that the main transport connections, including buses and trams, are readily accessible. The perfect location allows visitors to fully immerse themselves in Granada's vibrant atmosphere with the added benefit of having essential amenities and popular spots just steps away from the hotel’s entrance.
Additionally, the location offers the advantage of convenient parking options with some guests noting the availability of parking right in front of the hotel despite the bustling city center. This ease of access further enhances the appeal of Hotel Universal for those traveling by car.
In summary, Hotel Universal’s strategic placement in Granada’s city center makes it the perfect choice for tourists who wish to explore the city’s rich cultural tapestry effortlessly. With everything from notable attractions to public transport connections within a short walk, the convenience of its location is consistently marked as the standout feature by its guests.
Breakfast
Hotel Universal's breakfast offerings receive a mixed reception from guests with several positive points balanced by areas needing improvement. Many guests appreciate the unique experience of having breakfast on the rooftop terrace, which offers stunning views of the Alhambra and Sierra Nevada. This setting is often described as delightful and adds a special touch to the start of the day.
The breakfast itself, however, is noted for its simplicity. It is typically a continental style, consisting of coffee, juice and toast or a croissant with some guests highlighting the quality of the fresh orange juice and real coffee. The breakfast is generally described as basic or minimal, but sufficient or adequate for some. A few reviews mention that while the breakfast is not buffet-style, it is tasty and offers good value for money.
Conversely, there are many remarks about the limited options and the lack of variety. Guests often point out the absence of fruits, vegetables and eggs with some commenting on the repetitive nature of the offerings. The need for a more varied and substantial buffet breakfast is a recurring suggestion. Additionally, several reviews indicate dissatisfaction with service aspects, such as the necessity to pay extra for additional items like a second cup of coffee.
Despite the divided opinions on the food variety, the friendly service and the pleasant rooftop ambiance are frequently lauded. For travelers seeking a basic start to their day with the bonus of a lovely view, the breakfast at Hotel Universal might just fit the bill. Nonetheless, those with higher expectations for breakfast variety might find it lacking and could consider exploring other breakfast options in the nearby area.
Dinner
Hotel Universal receives notable acclaim for its dining options, particularly the rooftop offerings. Guests highlight the rooftop bar and restaurant for their excellent service, spectacular ambiance and breathtaking views. The rooftop terrace is frequently mentioned as an ideal spot for enjoying a drink, tapas or a well-served dinner at reasonable prices. The terrace is also favored for breakfast, lunch or dinner, providing a pleasant dining experience throughout the day.
The tapas dishes are particularly praised, being described as delicious and generously portioned. The rooftop bar, open till late, is appreciated not just for its food, but also for a relaxing drink. Visitors also note the great bar service and the affordability of the menu items.
The hotel's main café and its sixth-floor restaurant are also commended for good food and quality service. Although not everyone is impressed with the food in the ground floor cafeteria, the overall dining experience at the hotel remains positive, particularly due to the vibrant rooftop options.
In summary, the dining options at Hotel Universal are predominantly well-received with particular praise for the rooftop bar and terrace where guests can enjoy delicious, economical meals and drinks amidst excellent service and stunning views.
Rooms
Hotel Universal draws a mixed reception when it comes to its rooms with distinct positives and consistent areas for improvement. Guests appreciate the spaciousness and comfort of many rooms, which also often feature good cleanliness levels and cozy atmospheres. The family-sized rooms, in particular, receive commendations for their ample space and practical layout, making them suitable for group stays.
However, the hotel struggles with room size issues; numerous reviews describe the standard rooms as small, cramped and sometimes dark due to little natural light. Additionally, many rooms are noted to be outdated with calls for renovation and modern updates being frequent. Issues such as poor soundproofing, inadequate lighting and old-fashioned decor further detract from the overall experience.
Amenities can also be lacking. Some rooms face minor maintenance issues like insufficient power outlets, faulty bathroom fixtures and ineffective air conditioning. Noise disturbances from both inside and outside the hotel are common complaints, underscoring a need for better sound insulation.
Despite these drawbacks, the rooms are generally clean and serve their purpose for short stays, especially given the hotel's central location and reasonable price-to-value ratio. Improvements in maintenance, soundproofing and updating of the decor would significantly enhance guests' experiences at Hotel Universal.
Beds
Guests at Hotel Universal had mixed impressions regarding the comfort of the beds. On the positive side, many visitors found the beds to be very comfortable with some specifically highlighting the super comfortable mattresses and pillows. Terms like "comfortable," "good bedding," and "cozy beds" were frequently used, suggesting that the hotel does make an effort to provide a good sleeping experience for its guests. Several reviews appreciated the high level of sleep comfort and praised the clean beds with soft and comfortable mattresses.
However, not all feedback was positive. A significant number of guests reported issues with bed comfort, describing them as too hard, too soft or even flat and hard. Specific complaints mentioned squeaky beds, noisy beds and beds that felt like sleeping on the floor. There were also comments about the small and narrow bed sizes, which some found reducing the overall space in the rooms. Additionally, the quality of the pillows received mixed reviews with some being too hard or too low and others likened to stones.
Overall, while there are many satisfied guests who had a restful sleep thanks to the hotel’s comfortable offerings, there seems to be room for improvement in standardizing bed comfort and addressing specific issues to ensure a consistently positive experience for all visitors.
Cleanliness
The reviews for Hotel Universal paint a mixed picture regarding its cleanliness. The predominant sentiment is that the hotel is generally clean with many guests specifically noting that rooms are super clean, well-maintained and comfortable. The staff is often described as extremely kind and helpful, contributing positively to the overall experience.
Frequent cleaning and daily towel changes are mentioned, adding to a sense of meticulous upkeep. Multiple comments emphasize that everything is kept in proper order and that the hotel's common areas and facilities are clean. Cleanliness of rooms is frequently highlighted with some guests noting spotless conditions and a clean environment.
However, a few reviews point out areas needing improvement. There are instances of cleanliness issues such as hair on the pillows, dirty floors and mold in bathroom seams. Some guests encountered specific problems like unclean bathrooms, cockroaches and a strong smell in certain areas. Several reviews also mention that while the rooms are generally clean, they could benefit from updates and better maintenance.
In conclusion, Hotel Universal is generally perceived as clean and well-maintained with many guests appreciating the tidy and comfortable rooms. However, there are intermittent reports of lapses in cleanliness that suggest a need for consistent attention and potential refurbishments in certain areas.
Staff
Hotel Universal receives high praise for its staff with numerous reviews highlighting their friendliness, helpfulness and professionalism. The reception staff consistently impresses guests with their warm and attentive service, quickly addressing any issues and providing valuable tourist information. Guests appreciate the courteous and kind treatment from all employees, noting their constant availability and eagerness to assist.
Many reviews mention the exceptional customer service and the staff's dedication to exceeding expectations. Frequent mention of specific positive interactions, such as professional and prompt responses from receptionists, reinforces the hotel's commitment to quality service. Multiple guests commented on the staff's ability to create a welcoming and hospitable environment, making their stays more enjoyable.
Despite a few isolated negative comments regarding language barriers and occasional subpar interactions, the overwhelming sentiment remains highly positive. Guests commend the staff's consistent effort to go above and beyond, ensuring a pleasant stay at Hotel Universal.
Wi-Fi
Hotel Universal offers a mixed but generally positive experience when it comes to its WiFi services. Guests have praised the WiFi for being good, reliable and strong with some describing it as top-notch, fast and stable. Complimentary WiFi is provided throughout the hotel, ensuring guests stay connected without additional costs. Many users mentioned that the WiFi speed was satisfactory and that it met their needs for basic internet usage.
However, some guests encountered issues such as slow speeds at night, limited coverage and inconsistent connections, particularly in certain areas like the common room. There were also accounts of poor coverage and connection problems, occasionally requiring guests to be near windows for better access.
Despite these occasional setbacks, the hotel's WiFi generally seems to provide a solid internet experience, making it suitable for casual browsing and communication needs during your stay.
Parking
Parking at Hotel Universal offers a range of options, though opinions on its value vary among guests. On the positive side, the parking is extremely convenient, being located directly in front of the hotel or just across the street in an underground garage. This makes it easy to park and access the hotel, which is particularly appreciated in a busy city center like Granada.
There are also multiple parking garages nearby, providing additional opportunities if the hotel's parking reaches capacity. The parking facilities are generally described as secure and spacious, which is favorable for larger vehicles and motorcycles. Some guests mention that the parking is well-managed and easy to use, contributing to a positive experience.
However, many guests express concerns over the cost associated with parking, describing it as expensive or somewhat pricey. A daily fee that ranges from €15 to €19 is typical and while some find this reasonable compared to other city center options, others feel it adds significantly to their overall expenses. Additionally, the availability of parking spaces can be limited, which might make it difficult for some guests to find a spot.
Overall, while the parking at Hotel Universal is convenient and secure, potential visitors should be prepared for the associated costs and possible limitations in space availability.
Family
'Hotel Universal' emerges as a commendable choice for family vacations. Numerous reviews highlight its suitability for families with spacious accommodations like family rooms and suites that provide ample space for children and parents. Many guests appreciated the attention to detail, such as cribs provided for babies and separate sleeping areas for parents and children, ensuring a comfortable stay. The family-friendly atmosphere is further enhanced by clean and quiet rooms, some even featuring terraces or separate living spaces, allowing families to unwind and enjoy their time together.
Parents traveling with young children found practical amenities like microwaves for heating baby bottles especially convenient. While some reviews mentioned challenges such as tight spaces for strollers, limited elevator capacity for double strollers and noise issues, these were outweighed by the positive experiences shared by many families. The hotel's rooftop café area received particular praise from kids and adults alike.
Overall, 'Hotel Universal' offers an environment conducive to family stays, providing affordable and spacious family-friendly accommodations that can make family trips both enjoyable and memorable.
Nightlife
Hotel Universal is situated in a prime location for those looking to immerse themselves in the vibrant nightlife scene. Guests consistently highlight that the hotel is perfectly placed for accessing numerous nightlife spots, pubs and restaurants where one can enjoy affordable and delicious meals. The hotel boasts a rooftop bar that remains open late, allowing guests to soak in the evening atmosphere.
However, the lively surroundings come with a downside; many reviews note that the hotel's vicinity can be quite noisy. Noise from nearby bars, nightlife establishments and even from within the hotel itself, such as the breakfast restaurant and neighboring rooms, can be disturbing to guests, particularly those sensitive to nocturnal disturbances. The constant commotion can make it challenging to get a restful night's sleep.
Despite some complaints about noise, the central location of Hotel Universal offers easy access to various nightlife and cultural venues, making it an attractive option for those who prioritize being close to the action. For travelers eager to explore the bustling nightlife and late-night events that the area offers, Hotel Universal serves as an excellent base, albeit with the caveat of potential nighttime noise.
3 Star
Hotel Universal offers a quintessential three-star experience, delivering good value for the price. The facilities, although a bit outdated, meet the expectations for a three-star hotel. Guests have noted that the hotel is well-suited for a short stay and provides basic but sufficient amenities. The rooms, while described as basic, are generally adequate, though some guests reported minor maintenance issues such as broken wardrobe doors and non-functional bathtub screens.
The hotel offers a good quality-price ratio, making it a solid choice for budget-conscious travelers. Despite its aging facilities, the hotel compensates with its close proximity to main attractions and good value offerings in the cafeteria.
While some guests found the overall experience satisfactory and typical of a three-star establishment, others felt that it did not quite meet the three-star standards and leaned more towards a two-star rating. However, for the price point, many agreed that it provides a reasonable deal, especially for short stays or quick trips. In sum, Hotel Universal is a decent option for those seeking a no-frills, budget-friendly stay.
Business
Hotel Universal stands out as a highly recommended choice for business travelers, offering an ideal combination of location, services and facilities catering specifically to professional needs. The hotel is praised for its quiet environment, making it perfect for those who need a peaceful setting for work. It features good meeting rooms and adequate space for hosting business events, making it easy to conduct meetings and corporate activities. Guests have acknowledged the professional business service and found the accommodations both comfortable and sufficient for business stays.
The hotel's facilities include proper Wi-Fi, which is highly appreciated by those needing to work remotely. Additionally, the hotel's equipment and services earn commendation for their convenience, despite a few mentions suggesting that the quality might resemble a 2-star rather than a 3-star standard. Nevertheless, the location and general services are deemed suitable and practical for business trips with an ideal quality-price ratio and reasonable prices for business travelers.
Moreover, the staff receives positive feedback for their professionalism, contributing to a welcoming environment for both business and leisure travelers. However, there are some areas for improvement, such as the breakfast timing, which currently starts at 07:30, not always convenient for those with early morning commitments.
Overall, Hotel Universal is a solid choice for business travelers, offering the necessary facilities and a quiet atmosphere conducive to both business and relaxation. The hotel's ideal location, reasonable pricing and adequate services make it a favorable option for professional stays.
Accessible
Hotel Universal stands out for its central location, making it convenient for guests to explore the city, as many attractions are within walking distance. The hotel is reachable by various means of public transportation, including buses and subways and is also accessible from Granada airport.
The premises cater to individuals with reduced mobility, offering wheelchair-accessible paths and the availability of elevators, though they reportedly need some maintenance and may have limited direct floor access. Despite this, the hotel is noted for being friendly and helpful with staff providing detailed information in advance on how to access the hotel. The location is seen as excellent for disabled visitors, although elderly customers may find reaching the hotel's central location challenging due to the surrounding area's difficult access.
Parking is convenient and the soundproofed rooms ensure a comfortable stay despite the hotel's proximity to busy streets. However, there were mentions of minor inconveniences such as the need for bathroom adjustments and limited lighting and space in common areas. Overall, Hotel Universal offers a mostly accessible and central base for guests looking to explore the city's vibrant heart.
No, Hotel Universal doesn't have any pool.
No, a spa isn't available at Hotel Universal.
No, Hotel Universal doesn't allow dogs.
Yes, parking facilities are available at Hotel Universal.