This luxurious 5-star resort is located right in front of the sandy Tamarindo Beach and offers a large outdoor free form pool surrounded by palm trees and sunbeds, refined and comfortable rooms and suites, signature wellness treatments, as well as various activities and sports at and around the beach, providing a relaxing yet fun-filled place for all guests.
Summary of reviews
The JW Marriott Guanacaste Beach Resort is a highly recommended hotel with exceptional staff who are friendly, attentive and go above and beyond to meet guests' needs. The bilingual team is always willing to help and provide excellent service. The pool is a standout feature of the hotel with guests praising its beauty and great features. It is open 24/7 and a complimentary shuttle service is provided to a nearby beach club. While some guests suggested improvements in maintenance and concerns about crowding with children, overall, the pool is considered nice and beautiful. Guests found the pool to be heavenly and divine.
Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort, promises a generally impressive and memorable stay, predominantly highlighted by its beautiful and secluded location in Papagayo Bay. Guests often appreciate the captivating views and tranquil seaside setting, which provide an ideal retreat for relaxation and picturesque walks.
The resort's facilities are well-regarded, especially the luxurious and clean rooms, many of which offer stunning ocean views. The comfortable beds and stylish design, complete with details like rainfall showers, contribute to a highly enjoyable accommodation experience, although occasional minor maintenance issues and obstructed views were noted.
The hotel's dining aspects earn mostly positive feedback. The breakfast buffet is praised for its variety and quality, albeit with some critiques about occasional cold food and long lines during peak times. Dinner options are widely appreciated for their diversity and taste with guests particularly enjoying the à la carte and themed restaurants. However, securing a table can be a logistical challenge during busy periods and there were a few comments about limited poolside and room service food options.
Cleanliness at the resort is generally commended with many guests describing the premises as impeccably maintained. While there were isolated reports of cleanliness issues, such as unclean beds and hallways, the overall sentiment towards the hotel's upkeep is favorable.
The staff at Planet Hollywood Costa Rica stand out for their exceptional service and friendliness, often going above and beyond to ensure a welcoming atmosphere. Guests frequently mention the animation team and the personalized service provided by the staff, which significantly enhances their stay.
The spa also receives high marks for its relaxing environment and excellent treatments, despite occasional issues with the steam room. The pool area is another highlight, providing a fun and well-maintained environment, although guests noted early closures and quickly occupied chairs as minor drawbacks.
The beach, on the other hand, has mixed reviews. While some appreciate the unique black sand and calm atmosphere, others feel it lacks in maintenance and ideal conditions for swimming. The beach's appearance, likened more to a lake, may not meet all visitors' expectations for a coastal experience.
Overall, Planet Hollywood Costa Rica delivers a highly rated, all-inclusive experience with excellent food, attentive service and a delightful atmosphere. While there are minor areas for improvement, the resort stands out as an attractive destination for those seeking a blend of relaxation and luxury, particularly benefiting from the amenities and convenience offered by its star class services.