If you're looking for a hotel with exceptional service, look no further than the Hampton Inn Hagerstown. The staff here is professional, friendly and accommodating, always going above and beyond to make sure guests have a pleasant experience. From the front desk to the breakfast and pool areas, every staff member is polite, approachable and super friendly. If you need anything, just ask - the staff will show care and concern for your comfort and safety. Even during these difficult COVID-19 times, the staff here is excellent. They keep everything clean and tidy and are always ready to help. When you arrive, you'll be pleasantly greeted by every staff member, including Ms. Jessica who is simply awesome! But it's not just one person - the young ladies at the front desk were also absolutely wonderful. Everyone here has great customer service skills and you can tell that they genuinely enjoy their work. The breakfast is really great here with tasty options and a friendly hostess who is right on it if something runs out. Overall, we highly recommend this hotel for its location and friendly, professional staff.