Alisa Hotel & Spa
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Summary of reviewsAlisa Hotel & Spa consistently receives positive remarks for its prime location in Hanoi's Old Quarter. The hotel's strategic position offers the perfect blend of convenience and tranquility, making it an ideal base for exploring the city. Guests appreciate the proximity to major attractions like Hoan Kiem Lake, local eateries, shops and a variety of restaurants, all within walking distance. The hotel is central yet free from the area's noise, making for a peaceful stay with easy access to Hanoi's vibrant streets and cultural sites.
The hotel's rooms are often praised for their spaciousness, cleanliness and comfort. Guests highlight the elegant decor and atmospheric charm with some rooms offering lovely street views or balconies. The hotel provides good value for money, though a few guests noted concerns about room sizes and the lack of windows in some accommodations, which could result in dampness due to humidity. Nevertheless, cleanliness remains a strong point with well-maintained rooms and daily fresh towels.
Alisa Hotel & Spa stands out particularly for its friendly and dedicated staff. Guests consistently commend the helpfulness, kindness and enthusiasm of the team, including notable mentions of exceptional service from individuals like Anna and Rose. The front desk personnel are efficient, often going above and beyond to ensure guests' comfort, offering valuable local advice and assisting with arrangements. This warm and attentive service significantly enhances the overall guest experience.
While the absence of breakfast is a common issue noted by guests, the abundance of nearby cafes and restaurants helps mitigate this shortfall. The WiFi service has received mixed reviews with some guests experiencing strong connections and others facing instability, particularly in rooms on higher floors, suggesting room for improvement in internet reliability.
For families, the hotel offers spacious and comfortable family rooms, accommodating up to four people and provides a child-friendly atmosphere. The staff's welcoming and helpful nature adds to this positive experience, making it a solid choice for family vacations.
The hotel's bedding receives generally favorable reviews for its comfort, though there are occasional mentions of hard mattresses and firm pillows. Overall, Alisa Hotel & Spa provides a cozy stay, good value for money and lovely staff, though some guests feel it may not entirely meet the four-star standard advertised. Nonetheless, it remains a nice and affordable option for travelers seeking comfort and convenience in Hanoi.
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The hotel's rooms are often praised for their spaciousness, cleanliness and comfort. Guests highlight the elegant decor and atmospheric charm with some rooms offering lovely street views or balconies. The hotel provides good value for money, though a few guests noted concerns about room sizes and the lack of windows in some accommodations, which could result in dampness due to humidity. Nevertheless, cleanliness remains a strong point with well-maintained rooms and daily fresh towels.
Alisa Hotel & Spa stands out particularly for its friendly and dedicated staff. Guests consistently commend the helpfulness, kindness and enthusiasm of the team, including notable mentions of exceptional service from individuals like Anna and Rose. The front desk personnel are efficient, often going above and beyond to ensure guests' comfort, offering valuable local advice and assisting with arrangements. This warm and attentive service significantly enhances the overall guest experience.
While the absence of breakfast is a common issue noted by guests, the abundance of nearby cafes and restaurants helps mitigate this shortfall. The WiFi service has received mixed reviews with some guests experiencing strong connections and others facing instability, particularly in rooms on higher floors, suggesting room for improvement in internet reliability.
For families, the hotel offers spacious and comfortable family rooms, accommodating up to four people and provides a child-friendly atmosphere. The staff's welcoming and helpful nature adds to this positive experience, making it a solid choice for family vacations.
The hotel's bedding receives generally favorable reviews for its comfort, though there are occasional mentions of hard mattresses and firm pillows. Overall, Alisa Hotel & Spa provides a cozy stay, good value for money and lovely staff, though some guests feel it may not entirely meet the four-star standard advertised. Nonetheless, it remains a nice and affordable option for travelers seeking comfort and convenience in Hanoi.
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Guest Reviews
Alisa Hotel & Spa boasts a prime location in Hanoi's Old Quarter that consistently earns high praise from its guests. It is perfectly positioned to offer both convenience and tranquility, making it an excellent choice for travelers looking to explore the city. The hotel is in close proximity to major attractions like Hoan Kiem Lake with many local eateries, shops and restaurants just a short walk away. Guests appreciate that it is central yet not in the midst of the area's noise, providing a balanced environment for relaxation and exploration.
The strategic positioning allows for easy access to Hanoi's vibrant street life and diverse culinary options, while being sufficiently removed from the hustle and bustle for a peaceful stay. Visitors highlight its suitability for walking tours, given its nearness to key historical and cultural sites in the old quarter. The location is ideal for those wanting to immerse themselves in the local culture without needing extensive transportation. Additionally, the hotel is noted for its friendly staff and reasonable price-performance ratio, further enhancing its appeal as a convenient and well-situated base for exploring Hanoi.
Alisa Hotel & Spa has received feedback about the breakfast situation with many guests noting the absence of this amenity despite it being listed in their reservations and information sheets. While some guests mentioned that breakfast is not offered at the hotel, they also pointed out that there are numerous cafes and restaurants conveniently located nearby, providing plenty of dining options. It appears that guests would appreciate it more if breakfast were provided directly by the hotel. Overall, the lack of breakfast is a common theme, but alternative options available around the hotel help to mitigate this issue to some extent.
Alisa Hotel & Spa offers a range of rooms that are predominantly spacious, clean and comfortable, providing good value for money. Guests frequently mention the elegance and atmospheric charm of the accommodations with some rooms offering lovely views of the street from the top floors or little balconies. The rooms maintain a standard of cleanliness and comfort with spacious family options available that can cater to larger groups.
Many rooms feature comfortable bedding and smart decor, creating a cozy and well-ventilated environment. The property benefits from a central location, just on the fringe of the old quarter—close enough for convenience but distanced from the noise of nightlife. Despite the mostly positive feedback, some reviews highlight that rooms are smaller than expected with a few lacking windows which can result in dampness due to humidity. A few guests noted discrepancies between the online photos and the actual condition of the rooms, mentioning some signs of wear.
Overall, Alisa Hotel & Spa stands out for its clean and comfortable rooms, good location and exceptional value for money, although potential guests should be aware of room size and window availability when booking.
Alisa Hotel & Spa offers a varied experience when it comes to their bedding. Many guests have found the beds to be comfortable with several reviews highlighting the super comfy and massive beds as notable standout features. King-size beds are described as big enough to provide ample space for a good night’s sleep. The bedding itself has been praised for its quality with some describing the mattresses as thick and comfortable.
However, not all feedback has been entirely positive. There are mentions of beds being rock-hard and uncomfortable with some guests noting that the pillows tended to be too firm and high for their liking. There were also comments on the cleanliness of the bedsheets and bed covers, indicating that it might not always meet guests' expectations.
Despite these mixed reviews, the consistent mention of comfort suggests that most visitors to Alisa Hotel & Spa will likely enjoy a restful sleep, though it could be worth checking with the hotel to ensure your specific needs are met.
Alisa Hotel & Spa consistently garners positive feedback for its cleanliness with numerous guests highlighting the pristine condition of the rooms. Visitors appreciate the well-maintained, spacious and comfortable rooms, often noting the fresh towels provided daily. The hotel's staff is also frequently commended for being friendly and helpful, enhancing the overall guest experience. Cleanliness extends to the bathrooms, which are nicely designed with a good separation of wet and dry areas.
Guests find the hotel very clean, well-presented and well-located with a pleasing ambiance that includes a pleasant smell throughout the premises. Some guests did mention minor drawbacks such as rooms without windows feeling a bit claustrophobic and certain areas appearing less clean or more dated than others. However, these issues seem to be exceptions rather than the norm.
In summary, Alisa Hotel & Spa excels in offering a clean and comfortable environment, complemented by a dedicated and friendly staff, making it a reliable choice for travelers seeking a tidy and welcoming place to stay.
The Alisa Hotel & Spa in Hanoi boasts an exceptionally friendly and dedicated staff, creating an inviting and hospitable environment for guests. The team is consistently described as helpful, kind and enthusiastic, making every effort to accommodate and assist visitors during their stay. The front desk personnel are particularly noted for their prompt and efficient service, often going out of their way to ensure guests' comfort and ease. Many reviews highlight the staff's proficiency in English and their ability to provide valuable information and assistance, from arranging transfers to offering insightful local advice.
Guests are welcomed with open arms, receiving service with a smile that extends from the reception to the rest of the hotel. The staff's warmth and attentiveness contribute to a secure and pleasant atmosphere, fostering a sense of being well cared for. Some individual staff members like Anna and Rose have been acknowledged for their outstanding hospitality, ensuring guests feel at home.
In addition to the exceptional service, the convenient location of the hotel further enhances the guest experience, providing easy access to Hanoi's Old Quarter and other attractions. The combination of a prime location and a stellar team makes Alisa Hotel & Spa an excellent choice for travelers seeking both comfort and convenience in Hanoi.
The WiFi experience at Alisa Hotel & Spa garners mixed reviews from guests. Many appreciate the free WiFi service and note a strong signal in some areas of the hotel. However, there are multiple mentions of unstable and slow connections, particularly in the rooms situated on higher floors. Some guests report the WiFi is intermittently functional, affecting services like Netflix on their televisions. There's a noted need for an upgrade to improve both WiFi and cellular connectivity within the premises. While a few guests found the WiFi to be quick, overall feedback suggests that the internet speed and reliability could use significant improvement.
Alisa Hotel & Spa offers a wonderful experience for families looking to explore Hanoi. The location is ideal, situated on a charming street near Hoan Kiem Lake, making it perfect for discovering the city's attractions. Guests have highlighted the spacious and comfortable family rooms that can accommodate up to four people, ensuring a pleasant stay for families with two children. The hotel staff, particularly the Manager Ms. Rose, are noted for being welcoming, courteous and helpful, adding to the overall positive experience. Families can enjoy good value for money and benefit from convenient services such as laundry. With its child-friendly atmosphere and thoughtful arrangements, Alisa Hotel & Spa stands out as a great choice for family vacations.
Alisa Hotel & Spa offers a cozy stay with very good value for money and lovely staff who provide exceptional service and attention to detail. The friendly and accommodating nature of the staff has left many guests looking forward to staying again. Although some visitors felt the hotel did not quite meet the advertised four-star standard, the comfortable accommodations and attractive decorations make it a pleasant option. The location is another strong point with recommendations of nearby highlight places adding to the overall positive experience. Despite mixed feelings about its star rating, Alisa Hotel & Spa remains a nice and affordable choice for travelers in SE Asia.
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Location
The strategic positioning allows for easy access to Hanoi's vibrant street life and diverse culinary options, while being sufficiently removed from the hustle and bustle for a peaceful stay. Visitors highlight its suitability for walking tours, given its nearness to key historical and cultural sites in the old quarter. The location is ideal for those wanting to immerse themselves in the local culture without needing extensive transportation. Additionally, the hotel is noted for its friendly staff and reasonable price-performance ratio, further enhancing its appeal as a convenient and well-situated base for exploring Hanoi.
Breakfast
Rooms
Many rooms feature comfortable bedding and smart decor, creating a cozy and well-ventilated environment. The property benefits from a central location, just on the fringe of the old quarter—close enough for convenience but distanced from the noise of nightlife. Despite the mostly positive feedback, some reviews highlight that rooms are smaller than expected with a few lacking windows which can result in dampness due to humidity. A few guests noted discrepancies between the online photos and the actual condition of the rooms, mentioning some signs of wear.
Overall, Alisa Hotel & Spa stands out for its clean and comfortable rooms, good location and exceptional value for money, although potential guests should be aware of room size and window availability when booking.
Beds
However, not all feedback has been entirely positive. There are mentions of beds being rock-hard and uncomfortable with some guests noting that the pillows tended to be too firm and high for their liking. There were also comments on the cleanliness of the bedsheets and bed covers, indicating that it might not always meet guests' expectations.
Despite these mixed reviews, the consistent mention of comfort suggests that most visitors to Alisa Hotel & Spa will likely enjoy a restful sleep, though it could be worth checking with the hotel to ensure your specific needs are met.
Cleanliness
Guests find the hotel very clean, well-presented and well-located with a pleasing ambiance that includes a pleasant smell throughout the premises. Some guests did mention minor drawbacks such as rooms without windows feeling a bit claustrophobic and certain areas appearing less clean or more dated than others. However, these issues seem to be exceptions rather than the norm.
In summary, Alisa Hotel & Spa excels in offering a clean and comfortable environment, complemented by a dedicated and friendly staff, making it a reliable choice for travelers seeking a tidy and welcoming place to stay.
Staff
Guests are welcomed with open arms, receiving service with a smile that extends from the reception to the rest of the hotel. The staff's warmth and attentiveness contribute to a secure and pleasant atmosphere, fostering a sense of being well cared for. Some individual staff members like Anna and Rose have been acknowledged for their outstanding hospitality, ensuring guests feel at home.
In addition to the exceptional service, the convenient location of the hotel further enhances the guest experience, providing easy access to Hanoi's Old Quarter and other attractions. The combination of a prime location and a stellar team makes Alisa Hotel & Spa an excellent choice for travelers seeking both comfort and convenience in Hanoi.
Wi-Fi
Family
4 Star
No, Alisa Hotel & Spa doesn't have any pool.
Yes, a spa is available at Alisa Hotel & Spa.
No, Alisa Hotel & Spa doesn't allow dogs.
No, parking facilities aren't available at Alisa Hotel & Spa.
No, Alisa Hotel & Spa doesn't have a gym.
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