Bonsella Hotel

Hanoi 21.03055000, 105.85052500 , 3 Bao Khanh (Show on Map)
9.1
Excellent


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Summary of reviewsBonsella Hotel, located in the heart of Hanoi's enchanting Old Quarter, offers an exceptional balance of accessibility to vibrant attractions and a peaceful retreat. Its proximity to Hoan Kiem Lake and various local attractions provides guests with easy exploration opportunities, while its quiet positioning offers tranquility. The hotel is celebrated for its exceptional service, with staff praised for their friendliness and eagerness to enhance guests' experiences with personalized attention and helpful recommendations.

The hotel provides a commendable breakfast experience that blends Asian and Western cuisines, offering made-to-order options in an inviting setting with stunning views. The rooms consistently impress with their cleanliness, spaciousness, and modern amenities. Comfortable beds and quality bedding ensure restful nights, complemented by well-appointed and soundproofed spaces with excellent facilities.

Bonsella Hotel is particularly noted for its immaculate cleanliness, with a bright, fresh appearance following recent renovations. The staff's outstanding hospitality, with proficient English skills and an eye for personalized service, further enriches the guest experience. Families find the hotel especially accommodating, with a warm atmosphere that feels like home, complete with comfortable family-style rooms.

The hotel offers exceptional value for money and service akin to that of a five-star establishment, making it a highly recommended choice for both leisure and family travelers. Guests often leave with lasting impressions of the hotel's charm and the memorable hospitality that guarantees a worth-returning experience in Hanoi.
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Room Types
Deluxe Double or Twin Room with City View Fitted with wooden flooring, rooms are cooled with air conditioning and a fan. They feature a flat-screen TV with cable channels, a telephone and a minibar. The en suite bathroom comes with hot shower facilities and toiletries. Bottled water is provided. Rooms offer city views from a higher floor.

Premier Double or Twin Room with City View Fitted with wooden flooring, rooms are cooled with air conditioning and a fan. They feature a flat-screen TV with cable channels, a telephone and a minibar. The en suite bathroom comes with hot shower facilities and toiletries. Bottled water is provided. Rooms offer lake views.

Family Suite with City View Fitted with wooden flooring, rooms are cooled with air conditioning and a fan. They feature a flat-screen TV with cable channels, a telephone and a minibar. The en suite bathroom comes with hot shower facilities and toiletries. Bottled water is provided. Rooms accommodate 3 guests.

Executive Suite with City View Fitted with wooden flooring, rooms are cooled with air conditioning and a fan. They feature a flat-screen TV with cable channels, a telephone and a minibar. The en suite bathroom comes with hot shower facilities and toiletries. Bottled water is provided. Rooms accommodate 2 adult and 1 child guests.

Junior Suite with City View This twin/double room features a minibar, air conditioning and seating area. Room accommodates 2 guests.

Guest Reviews
9.1
Excellent
Location
Nestled in the enchanting Old Quarter of Hanoi, Bonsella Hotel boasts a prime location that perfectly balances accessibility and tranquility. Guests have lauded its proximity to Hoan Kiem Lake, with many awe-struck by the convenience of being just steps away from this picturesque landmark. The hotel's position offers easy access to a plethora of attractions, shopping venues, and dining spots, making it ideal for those eager to explore the lively surroundings including bars, cafés, and markets. Despite being in the heart of the bustling area, the hotel is cleverly situated on a quieter street, providing a peaceful retreat after a day of sightseeing.

Adding to the charm of its location, Bonsella Hotel is also noted for its exceptional service and staff, who deliver enthusiasm and support to enhance the guests' experience through their guidance on local entertainment and sightseeing options. Plenty of visitors have equally praised the wonderful views and ambiance afforded by the hotel's proximity to the lake. Whether one is looking to enjoy a morning jog or simply take in the serene beauty from their room, Bonsella Hotel offers a remarkable vantage point. Ultimately, this hotel strikes an impressive balance between a central location and a peaceful atmosphere—an ideal choice for travelers keen on exploring Hanoi with ease and comfort.

Breakfast
Bonsella Hotel offers a commendable breakfast experience that impresses its guests with both quality and variety. The breakfast spread includes a mix of Asian and Western cuisines, featuring made-to-order options such as omelettes and pho, complemented by a sumptuous selection of fresh fruits. Many guests mention its delightful taste and abundant offerings, often describing it as delicious and among the best they had during their travels in Vietnam. Breakfast is served in an inviting setting, often on the top floor, providing guests with stunning views of Hoan Kiem Lake and the bustling cityscape. Despite some comments about a limited selection on quieter days and a desire for warmer dishes, the attentive service and daily changing menu add to the positive dining experience. Overall, the breakfast garners praise for its fusion style and satisfying range, establishing itself as a highlight for many visitors to the hotel.

Rooms
Bonsella Hotel offers a consistently positive experience for travelers seeking stylish and modern accommodations. The rooms leave a lasting impression with their spacious and clean nature, reflecting the photographs seen online. Guests appreciate the large, comfortable beds and modern bathrooms, often highlighting the excellent shower facilities and reliable hot water. The rooms are not only clean and well-decorated, but they also feature convenient amenities that enhance the stay.

The hotel is situated in a quiet yet convenient location, contributing to a restful experience away from the hustle and bustle of busier streets. Although some rooms have limited views, the overall condition of the rooms is praised, with particular emphasis on soundproofing, air conditioning, and the new renovation efforts that offer city views.

The dedication to cleanliness and comfort resonates throughout the reviews, with mentions of thoroughly cleaned rooms that are beautifully appointed with modern decor. The spaciousness and tidiness extend to the bathrooms, adding to the overall satisfaction. Guests also note the friendliness and readiness of the staff to assist with requests, complementing the good facilities and making the stay a notable value for the price.

Bonsella Hotel provides quiet nights, modern facilities, and a welcoming environment, making it a commendable choice for travelers seeking a comfortable and clean stay in a convenient location.

Beds
Travelers visiting Bonsella Hotel are treated to a delightful sleeping experience, thanks to the hotel's commitment to comfort and cleanliness. Guests consistently praise the spacious and comfortable beds, which are complemented by quality bedding that ensures a pleasant night's sleep. The mattresses are firm yet cozy, catering to various preferences and offering restful support. The modern and spacious rooms enhance the overall ambiance, providing generous space to relax and unwind. Attention to detail is apparent, with clean bedding provided regularly and a fresh atmosphere in the rooms. The added touch of comfy sandals and a nice bathroom completes an inviting environment, perfect for relaxation after a long day exploring. This harmonious blend of comfort and cleanliness makes Bonsella Hotel an appealing choice for travelers seeking a rejuvenating stay.

Cleanliness
Bonsella Hotel frequently earns praise from guests for its immaculate standards of cleanliness. Reviewers describe the hotel as very clean, noting that rooms and shared facilities are consistently well-maintained. Guests appreciate the comfortable and well-equipped rooms, highlighting the spaciousness and modern furnishings as notable features. The hotel's recent renovation has left a positive impression, with many guests commenting on the fresh and bright appearance of the spaces. In addition to cleanliness, the hotel's central location and the helpfulness of the staff contribute to a pleasant stay. While a few reviews suggest that cleanliness isn't extraordinary, the majority of feedback underscores the hotel's spotlessness, making it a reliable choice for those prioritizing hygiene during their travels. Overall, the combination of a clean environment, friendly staff, and modern comforts make Bonsella Hotel a commendable option for visitors.

Staff
Bonsella Hotel in Hanoi is particularly celebrated for its outstanding staff, who immensely enhance the guest experience. Review after review highlights the team's excellence in hospitality, with staff consistently described as friendly, helpful, and courteous. The seamless check-in and check-out processes, conducted by an attentive front desk, set the tone for a comfortable stay. The staff is known for going above and beyond, often exceeding guest expectations by offering valuable recommendations and support, demonstrating a deep commitment to guest satisfaction.

Guests frequently commend the staff’s enthusiastic and cheerful disposition, with many noting how they felt warmly welcomed and well-cared-for throughout their visit. The staff's ability to communicate effectively, including proficient English language skills, further enriches the experience. Many guests mentioned the small yet significant gestures, such as early or late check-in options at no extra cost, that contribute to the hotel's distinct charm.

The personal touch offered by staff members, including addressing guests by name and making efforts to remember details of their itineraries, adds a personalized feel to each stay. The staff is consistently described as the hotel's greatest asset, with their kindness, warmth, and eagerness to help contributing significantly to the hotel's high recommendations. Whether assisting with travel plans, ensuring a pleasant breakfast, or simply offering a friendly smile, the team at Bonsella Hotel undoubtedly leaves a lasting impression on its guests.

Family
Bonsella Hotel stands as a remarkable choice for families seeking a comfortable and welcoming stay in Ha Noi. Its ideal location near Hoan Kiem Lake and the bustling old quarter allows for easy exploration of the city’s attractions, all while maintaining a tranquil environment. Nearby, charming cafes offer perfect spots to unwind and take in the vibrant street life. The hotel provides a cozy atmosphere that feels like a home away from home, with a family room setup featuring a large double and a single bed, ensuring both comfort and convenience. Guests frequently highlight the kindness and professionalism of the staff, who create a warm, family-like ambiance and go above and beyond to accommodate their needs. Their thoughtful service extends to providing helpful advice, such as guidance on local expenses, which many families found invaluable. In this charming setting, guests can expect a memorable and emotionally enriched stay that beckons a return visit.

4 Star
Bonsella Hotel in Hanoi offers a remarkable experience that leaves guests truly impressed. Visitors consistently point out the excellent value for money, making it a top choice for those seeking a boutique hotel experience in the city. The standout feature of the hotel is undoubtedly its staff, whose exceptional courteousness and kindness are frequently compared to the service expected in a 5-star establishment. Guests consistently feel like VIPs due to the attentive and professional level of service provided. Bonsella Hotel is not only recommended by previous guests, but it's also described as a perfect choice for a stay in "happy" Hanoi. With such commendations, it stands as a strongly recommended option for travelers seeking comfort and high-quality service.


No, Bonsella Hotel doesn't have any pool.

No, a spa isn't available at Bonsella Hotel.

No, Bonsella Hotel doesn't allow dogs.

No, parking facilities aren't available at Bonsella Hotel.

No, Bonsella Hotel doesn't have a gym.

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