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Summary of reviewsThe 'Classy Holiday Hotel & Spa' in Hanoi's Old Quarter is highly praised by guests for its prime location, making it an ideal base for exploring key attractions such as Hoan Kiem Lake, the night market and numerous dining and shopping options. Its central but quiet street location provides a peaceful retreat with many cultural sites and local eateries within walking distance, enhancing its appeal for both sightseeing and leisure.
Guests consistently commend the hotel's breakfast offerings, highlighting its extensive, varied and delicious spread which includes both Vietnamese and Western dishes. The breakfast buffet, featuring fresh pancakes, eggs, pho and tropical fruits, is noted for its excellent value and comprehensive options, contributing to an enjoyable start of the day with an added charm of a rooftop café setting.
While the dinner experience is somewhat mixed with limited in-house options, guests appreciate the excellent food quality and diverse menu at the hotel's restaurant. The helpful staff compensate by offering great recommendations for nearby dining and organizing various activities, thus enriching the overall dining experience outside the hotel.
The rooms at Classy Holiday Hotel & Spa are generally appreciated for their cleanliness, comfort and spaciousness. The beds are particularly praised for their comfort, often described as incredibly cozy, which contributes significantly to a restful stay. Despite some mentions of outdated décor and minor maintenance issues, guests find the rooms well-furnished and modern with additional conveniences enhancing their comfort.
Cleanliness in the hotel receives positive feedback with many guests noting the meticulous housekeeping efforts. However, there are occasional reports of lapses in cleanliness, suggesting that a more consistent approach across all areas could further improve guest satisfaction.
The staff at Classy Holiday Hotel & Spa are frequently highlighted for their exceptional hospitality. Descriptions such as friendly, accommodating and professional are common with specific staff members receiving individual praise for their outstanding service. The team's dedication to ensuring a positive guest experience enhances the hotel's reputation significantly.
The Wi-Fi service garners mixed reviews, working well in some areas like the reception but showing instability and weak signals, particularly on higher floors, thus indicating room for improvement in connectivity.
Spa services, although limited mainly to massages, are appreciated when available. However, guests noted the absence or closure of full spa services as a disappointment, especially considering the hotel's name. Nearby massage shops provide alternative options for those seeking relaxation.
Families find the hotel particularly accommodating and child-friendly with many highlighting the helpful staff and spacious family rooms that contribute to a comfortable stay. The location organized tours and varied breakfast options add to the positive experience for families exploring Hanoi.
Finally, the hotel's central location offers excellent access to Hanoi’s vibrant nightlife. Despite occasional noise disturbances, especially on weekends, guests appreciate the proximity to bustling nightlife spots, including bars and night markets, which enhance their overall experience.
In summary, 'Classy Holiday Hotel & Spa' excels in offering a convenient, comfortable and welcoming stay with a standout location, commendable breakfast and exceptional staff service, making it a highly recommended option for travelers to Hanoi. Show more
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Categories
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Cheap Hotel
Accessible Hotel
4-Star Hotel
Room Types
Classic Double or Twin RoomAir-conditioned rooms feature fully carpeted floors, a flat-screen TV and en suite bathroom with shower facilities. This room has no window.
Deluxe Double or Twin RoomAir-conditioned rooms feature fully carpeted floors, a flat-screen TV and en suite bathroom with shower facilities.
Deluxe Junior SuiteA luxurious suite equipped with comfortable beddings and an en suite bathroom. Some suites come with a balcony and offer views of the city.
Superior Double or Twin RoomLarge room equipped with a cable TV and iPod music docking station as well as minibar and tea/coffee making facilities.
Deluxe Family SuiteThe family room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. The air-conditioned family room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as a quiet street view.
Guest Reviews
8.5
Very Good
Location
Classy Holiday Hotel & Spa is situated in a prime, central location within Hanoi's vibrant Old Quarter, making it an ideal base for exploring the city. Guests frequently highlight the hotel's convenient access to major attractions, such as Hoan Kiem Lake, the night market and various dining and shopping options. Despite its central position, the hotel is nestled on a quieter street, offering a peaceful retreat from the city's bustling activity. The location enables visitors to reach many points of interest on foot, ensuring that everything from cultural sites to local eateries is within easy walking distance. Perfect for both sightseeing and leisure, the hotel’s advantageous location is a standout feature, contributing to its high recommendation by travelers.
Breakfast
Classy Holiday Hotel & Spa has received numerous commendations for its breakfast offerings with guests frequently describing it as amazing, delicious and varied. Many reviewers appreciated the extensive selection and excellent value for money provided by the breakfast buffet, which features both Vietnamese and Western dishes. Guests highlighted the diverse array of options, including fresh pancakes, eggs, pho, tropical fruits and a mix of local and international cuisine.
The breakfast buffet was often noted for being plentiful and satisfying with additional a la carte options available, ensuring a comprehensive dining experience. The quality and taste of the breakfast items were repeatedly praised with special mention of the fresh, homemade dishes such as beef pho and duck meat.
While the majority of reviews were highly positive, a few guests found the breakfast to be somewhat limited or not particularly exceptional. However, the overall consensus points to a hearty, well-prepared and varied breakfast experience that suits different tastes and dietary preferences.
The breakfast setting, including a charming small café on the 8th floor, also received favorable comments, adding to the pleasant start of the day. In summary, the breakfast at Classy Holiday Hotel & Spa is widely regarded as a highlight of the stay, providing an enjoyable and abundant meal to kickstart a day of exploring.
Dinner
Classy Holiday Hotel & Spa provides a mixed experience for dinner seekers. Guests have reported that while the hotel’s restaurant itself serves amazing food with many choices, including Pho, soup and orange chicken, the dinner offerings are limited and the restaurant sometimes only serves breakfast, requiring diners to venture out for their evening meal.
The hotel staff is praised for organizing activities and providing good recommendations for food and shopping nearby. Guests appreciated the ease of arranging orders and bookings with hotel-organized tours and transfers enhancing their stay. Nearby, there are great restaurants and a weekend night market offering varied local flavors, adding to the dining options for guests willing to explore the area.
Overall, while the in-house dining experience may be limited, the hotel compensates with excellent customer service and convenient access to local culinary delights and activities.
Rooms
Classy Holiday Hotel & Spa offers a variety of room options to suit different preferences with an emphasis on cleanliness and comfort. Most guests appreciated the clean and well-kept nature of the rooms, alongside their spaciousness. The beds were consistently praised for their comfort, sometimes even described as amazing or too comfortable to leave. Many rooms were noted for being cozy, well-furnished and modern, adding to the overall positive experience of the stay.
However, there were some recurring issues. A significant number of reviews indicated that certain rooms appeared outdated and could benefit from refreshing. Some guests pointed out specific issues such as broken shower heads, air conditioning noise, small windows allowing limited light and occasional cleanliness problems like smelly rooms or dirtiness aspects. Soundproofing was also noted as inadequate by some, leading to disturbances from external noises.
Despite such concerns, the room facilities were generally appreciated with many rooms described as spacious and well-equipped. Guests liked the functional and fuss-free design, often highlighting the added conveniences such as sufficient bag storage and decent amenities. Rooms with balconies and those described as having beautiful designs garnered additional praise.
In conclusion, while Classy Holiday Hotel & Spa rooms generally meet comfort and cleanliness expectations, addressing the noted shortcomings could enhance the staying experience further.
Beds
Classy Holiday Hotel & Spa receives high praise for the comfort of its beds from numerous guests. Many reviews highlight the beds as being extremely comfortable with several mentioning having four pillows and the overall bedding quality. The beds are often described as big and cozy with some guests emphasizing their large size and how this contributed to a restful stay. Words like comfortable, cozy and incredibly comfortable frequently recur in the feedback, emphasizing the positive experience guests have had.
Despite a few mentions of hard pillows and mattresses being a bit hard but acceptable, the overwhelming sentiment remains favorable. Guests found the beds to be clean with a good quality that facilitated a good night's sleep. Both single and double beds earned positive remarks for their comfort levels, contributing to rooms that are described as both comfortable and clean.
Guests repeatedly noted how the beds allowed them to sleep well, despite occasional comments about short bed lengths. The majority of reviews convey that the beds met or exceeded expectations with super comfy and best beds often highlighted, making restful nights a notable feature of stays at this hotel.
Cleanliness
Classy Holiday Hotel & Spa has received mixed reviews regarding its cleanliness with a notable emphasis on positive feedback. Many guests have pointed out that the rooms are clean, well-maintained and comfortable, often describing them as spotless and even cleaner than expected. Housekeeping services appear to be thorough with rooms being refreshed and cleaned daily and many guests appreciated the consistently clean bedding and towels.
The hotel's common areas, such as the reception and dining areas, are generally described as clean with some guests highlighting the overall cleanliness of the hotel. The meticulous attention to cleaning in heavily trafficked areas adds to the overall sense of a well-kept establishment.
However, some reviews mention specific issues that indicate room for improvement. Guests have reported occasional dirty crockery, dusty hall carpets and mold in bathrooms. There are mentions of dirty and urine-stained carpets, small areas not being thoroughly cleaned and some rooms having an old or worn-out feel due to outdated equipment and lingering dust. Specific complaints about hygiene issues include dirty bathrooms, dust in less frequently touched areas and unpleasant smells in elevators and staircases.
In summary, while Classy Holiday Hotel & Spa generally maintains a standard of cleanliness that meets most guests' expectations, there are isolated incidents of subpar cleaning that suggest the hotel might benefit from heightened consistency in its housekeeping practices. Ensuring rigorous cleaning protocols across all areas could enhance the overall guest experience, aligning with the positive feedback from the majority of visitors.
Staff
Guests of the 'Classy Holiday Hotel & Spa' overwhelmingly praised the staff for their exceptional hospitality and helpfulness. Descriptions such as friendly, kind and accommodating frequently appear in the reviews. Visitors noted that the employees are incredibly welcoming and attentive, always ready to assist with a smile and ensuring that all their needs are met. The reception team, in particular, received commendation for their professionalism and willingness to go above and beyond in organizing tours, transportation and even handling visa issues. Numerous reviews highlighted the efficient and prompt responses from the staff, enhancing the overall guest experience.
Specific staff members, like Lee and Thu, were often singled out for their superb customer service, making a significant positive impression on the guests. The dedication and enthusiastic support provided by the hotel's personnel were consistently mentioned, portraying the staff as well-trained and knowledgeable, able to offer valuable recommendations and make arrangements to ensure a comfortable stay. Moreover, the attentiveness and politeness of the staff seemed to deeply resonate with the guests, contributing to an atmosphere of exceptional service.
However, a few reviews mentioned instances of unfriendliness or inefficiency from the reception staff, though these were exceptions in the broader context of overwhelmingly positive feedback. Overall, the staff's dedication and hospitality significantly enhance the reputation of the 'Classy Holiday Hotel & Spa,' making it a highly recommended destination for travelers seeking excellent service.
Wi-Fi
Classy Holiday Hotel & Spa receives mixed reviews regarding its Wi-Fi service. Guests have noted that the Wi-Fi works very well and is very stable in some areas of the hotel, particularly in the reception area. Certain visitors found the internet speed to be good and described the Wi-Fi as reliable and fast. However, many reviews highlighted various issues, including disconnection problems and the need to frequently reconnect, indicating that the Wi-Fi can be glitchy and somewhat unstable at times. Several guests experienced poor or weak Wi-Fi, particularly on the upper floors with some unable to connect at all. Additionally, there were mentions that the internet could be more stable with specific criticism of weak signals and fluctuating connection quality depending on the time of day. Overall, while the performance of the Wi-Fi can be satisfactory in certain parts of the hotel, there are notable areas for improvement, particularly concerning stability and coverage in guest rooms and higher floors.
Spa
Classy Holiday Hotel & Spa offers limited spa services, primarily focused on massages. Guests found the access to these facilities, when available, to be a pleasant aspect of their stay. The staff received praise for their friendliness and good organization, including the thoughtful gesture of a small gift on departure. However, some reviews highlighted that the spa was either nonexistent, closed for renovations or had no full spa services available, which was a point of disappointment, especially given the hotel's name. Nearby massage shops and nail salons provided alternative options for guests seeking spa-like experiences.
Family
Classy Holiday Hotel & Spa is highly recommended for family stays with many guests praising its family-friendly atmosphere and helpful staff. The hotel is particularly noted for being accommodating and kind to families, often going out of their way to cater to specific needs, such as storing luggage and checking on guests daily to ensure their satisfaction. It's described as a convenient and ideal location for families, making it a great base for exploring Hanoi.
The family rooms, although sometimes mentioned as a bit tight, are generally comfortable and larger than expected by some guests. Larger family rooms also make day-to-day activities more manageable. However, there were a few instances where the room setup did not meet expectations, such as issues with room size and bed arrangements.
Children felt comfortable during their stay, thanks to the kids-friendly staff and thoughtful amenities. Additionally, the hotel offers extensive breakfast options and organized tours, which add to the positive experience for families. Despite a minor concern regarding cleanliness in a few cases, the overall sentiment is that Classy Holiday Hotel & Spa is a good choice for family trips, especially those with small kids. The family-like atmosphere and attentive service contribute to a pleasant and memorable stay for families visiting Hanoi.
Nightlife
The Classy Holiday Hotel & Spa is situated in the heart of the old town, offering guests a prime location for experiencing the bustling nightlife. The hotel is conveniently close to a variety of nightlife spots, including bars and numerous food establishments. For those who enjoy night markets, the weekend night market on Dong Xuan Street is just 200 meters away, providing a vibrant local experience every night. Despite its central location contributing to occasional noise, especially on weekends, the nightlife options available are generally considered excellent. The night staff at the hotel are noted to be helpful, ensuring guests have support during the late hours. While noise can be an issue for light sleepers, the proximity to the most happening nightlife areas and the rich local activities make it a desirable option for those looking to immerse themselves in the energetic night scene.
4 Star
Classy Holiday Hotel & Spa offers a mixed experience for its guests with positive feedback highlighting its authentic Hanoi setting, luxury vibe and proximity to amenities. Visitors commend the hotel for providing good price quality, affordable luxury and a top-notch experience. Guests describe their stay as satisfactory for a four-star hotel, enjoying four-star comfort and service.
However, opinions diverge when it comes to the hotel's star rating. While some feel the establishment delivers a total four-star quality and excellent experience, others criticize it for not meeting the expected standards. There are comments about the hotel lacking four-star amenities and service with mentions of poor cleanliness and hygiene. Some guests suggest that the hotel should be labeled as a three-star instead, citing that it does not live up to its self-certified four-star status. Overall, the hotel receives mixed feedback, praised for certain aspects but scrutinized for not fully matching the four-star expectation.
Business
Classy Holiday Hotel & Spa stands out for business travelers due to its strategic location in the business district. This hotel positions itself as a convenient choice for those on business trips, offering a range of business-friendly accommodations and services. Guests have highlighted the efficiency and helpfulness of the staff, who are attentive and prompt in arranging transportation and addressing any needs.
The hotel’s central location in the middle of the city makes it easily accessible and suitable for both work and leisure activities. With well-organized facilities and a strong emphasis on providing good value for money, Classy Holiday Hotel & Spa emerges as a practical and beneficial option for business travelers. The positive reviews underscore its reputation as an ideal destination for those prioritizing efficiency and convenience during their stays.
Accessible
Classy Holiday Hotel & Spa has received praise for its accessibility features, making it an easy-to-reach destination for guests, including those with disabilities. The hotel is centrally located, providing an ideal base to explore the nearby attractions and the old quarter with convenient access to city transport options, including cabs and buses. Its proximity to public transportation makes it an accessible choice for travelers looking to navigate the city with ease. The clean facility boasts good service and offers an accessible environment, though some guests noted the lack of an elevator, which could be a limitation for certain individuals. Despite this, the location remains highly favorable for its easy walk to local attractions and essential amenities.
Honeymoon
Classy Holiday Hotel & Spa appears to be an ideal honeymoon destination, frequently praised as a good choice for honeymooners. Guests have appreciated the romantic ambiance and the special honeymoon packages, which include thoughtful honeymoon treats. The honeymoon suite, in particular, has garnered positive feedback for its suitability for newlyweds.
Although some wished for more specific honeymoon details in their packages, the hotel makes up for it with a nice room and organized trip plans. The staff at the hotel are frequently highlighted for their exceptional service. Overall, the hotel provides a beautiful setting and thoughtful gestures to enhance the honeymoon experience.
Romantic
Classy Holiday Hotel & Spa offers a memorable experience for couples seeking a romantic getaway. The skyline view is breathtaking and the romantic ambiance throughout the hotel enhances the charm of a stay. Guests appreciated the hotel's suitability for romantic trips and evenings, making it ideal for honeymoons and special occasions. The location is great, adding to the convenience and appeal. The private property setting adds an exclusive touch, ensuring a quiet and intimate environment. The friendly and accommodating staff contributed positively to the overall stay, although some guests wished for more romantic details. Overall, it provides a beautiful romantic vibe perfect for couples.
No, Classy Holiday Hotel & Spa doesn't have any pool.
Yes, a spa is available at Classy Holiday Hotel & Spa.
No, Classy Holiday Hotel & Spa doesn't allow dogs.
No, parking facilities aren't available at Classy Holiday Hotel & Spa.
No, Classy Holiday Hotel & Spa doesn't have a gym.