Eliana Signature Hanoi Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsEliana Signature Hanoi Hotel is widely praised for its exceptional location in the heart of Hanoi's historic Old Quarter, providing guests with convenient access to major sightseeing spots, dining options and shopping districts. Just a short walk from attractions such as Hoan Kiem Lake and the water puppet theatre, the hotel's central but serene setting offers an ideal base for exploring the city on foot.
Breakfast at the hotel receives high marks for its variety and quality with a diverse mix of English, Western and Vietnamese dishes. Freshly cooked hot items, an extensive selection of fruits and baked goods and dishes catering to various dietary preferences are highlighted. The attentive and friendly service further enhances the dining experience.
The dinner service at the hotel's on-site restaurant is equally commendable with delicious Vietnamese dishes and an exceptional pho soup. Guests appreciate the fabulous ambiance, the personalized service and the convenience of enjoying quality meals without leaving the hotel. Room service is also noted for its delicious offerings.
Rooms at Eliana Signature Hanoi Hotel impress with their cleanliness, comfort and stylish decor. Guests enjoy the spacious, well-maintained rooms with effective soundproofing ensuring a quiet stay. Although some rooms are smaller or lack natural light, most guests find them adequate and appreciate the comfortable bedding and modern amenities.
Cleanliness is a strong point with the hotel maintaining high standards akin to Western expectations. Guests frequently comment on the spotless rooms and regularly replaced beddings and towels. The staff's exceptional service is a standout feature with numerous praises for their helpfulness, friendliness and ability to anticipate guest needs. Their excellent English skills and warm, professional demeanor contribute to a welcoming, family-like atmosphere.
The hotel offers free WiFi throughout the premises, which is generally reliable despite occasional slow speeds. Families find the hotel suitable with large family rooms and a friendly atmosphere making it an enjoyable stay for groups. Beds receive mixed feedback with most finding them comfortable, though some guests noted a preference for softer mattresses.
Eliana Signature Hanoi Hotel presents itself with a charm that suggests a four-star experience, particularly due to the warm and diligent efforts of the staff and the hotel's central location and overall ambiance. While some elements may fall short of true four-star status, the hotel offers a recommended and comfortable stay in a vibrant, historical setting.
Categories
Breakfast at the hotel receives high marks for its variety and quality with a diverse mix of English, Western and Vietnamese dishes. Freshly cooked hot items, an extensive selection of fruits and baked goods and dishes catering to various dietary preferences are highlighted. The attentive and friendly service further enhances the dining experience.
The dinner service at the hotel's on-site restaurant is equally commendable with delicious Vietnamese dishes and an exceptional pho soup. Guests appreciate the fabulous ambiance, the personalized service and the convenience of enjoying quality meals without leaving the hotel. Room service is also noted for its delicious offerings.
Rooms at Eliana Signature Hanoi Hotel impress with their cleanliness, comfort and stylish decor. Guests enjoy the spacious, well-maintained rooms with effective soundproofing ensuring a quiet stay. Although some rooms are smaller or lack natural light, most guests find them adequate and appreciate the comfortable bedding and modern amenities.
Cleanliness is a strong point with the hotel maintaining high standards akin to Western expectations. Guests frequently comment on the spotless rooms and regularly replaced beddings and towels. The staff's exceptional service is a standout feature with numerous praises for their helpfulness, friendliness and ability to anticipate guest needs. Their excellent English skills and warm, professional demeanor contribute to a welcoming, family-like atmosphere.
The hotel offers free WiFi throughout the premises, which is generally reliable despite occasional slow speeds. Families find the hotel suitable with large family rooms and a friendly atmosphere making it an enjoyable stay for groups. Beds receive mixed feedback with most finding them comfortable, though some guests noted a preference for softer mattresses.
Eliana Signature Hanoi Hotel presents itself with a charm that suggests a four-star experience, particularly due to the warm and diligent efforts of the staff and the hotel's central location and overall ambiance. While some elements may fall short of true four-star status, the hotel offers a recommended and comfortable stay in a vibrant, historical setting.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Business Hotel
Small Hotel
4-Star Hotel
Guest Reviews
Eliana Signature Hanoi Hotel enjoys an exceptional location in the heart of Hanoi's historic Old Quarter. Guests consistently praise its strategic and convenient positioning, highlighting that the hotel is just a short walk from major sightseeing spots, the downtown area and a variety of restaurants, coffee shops and street kitchens. Visitors appreciate the hotel's proximity to the picturesque Hoan Kiem Lake, the water puppet theatre and prominent shopping districts. The centrality of the hotel means that it is easy to return for breaks throughout the day, making it perfect for tourists who wish to explore the city on foot. Furthermore, the hotel's setting in a relatively quiet area of the bustling old town offers a pleasant balance, providing a serene retreat amid the vibrant city atmosphere. Overall, Eliana Signature Hanoi Hotel is praised for its advantageous and prime location, making it an ideal base for exploring the historic and cultural treasures of Hanoi.
At the Eliana Signature Hanoi Hotel, breakfast receives high marks from guests who appreciate both the variety and quality on offer. The breakfast service is noted for being diverse, providing a mix of English, Western and Vietnamese dishes. Guests have praised the freshly cooked hot dishes, the extensive selection of fruits, veggies, baked goods and the ever-popular eggs and pancakes. The breakfast, which can be enjoyed on the top floors, has been described as superb, delicious and of excellent quality.
The generous and varied buffet includes options for both sweet and savory palettes with items such as noodles and freshly made pancakes standing out. The diverse choices cater to various dietary preferences, including vegetarian options. Many guests highlight the attentive and friendly service from the staff, which adds to the pleasant breakfast experience.
While the majority of feedback is overwhelmingly positive, a few guests mentioned that the bread and croissants could be fresher and that on rare occasions, more variety could be added. Despite these minor suggestions for improvement, the overall consensus is that breakfast at Eliana Signature Hanoi is a delightful start to the day, offering a generous, varied and delicious spread that appeals to local and international tastes alike.
Eliana Signature Hanoi Hotel offers an impressive culinary experience that guests highly appreciate. The on-site restaurant, conveniently located on the top floor, provides an array of delicious Vietnamese dishes that guests rave about, including an exceptionally delicious pho soup. Both breakfast and dinner at the in-house restaurant are frequently praised for their excellence and variety. The local cuisine offered for lunch and dinner receives positive mentions for its delightful flavors. Guests also commend the restaurant for its fabulous ambiance and recommend it for those nights when going out seems unnecessary. The restaurant is noted for its value for money and the personalized service it provides, making dining at the hotel a memorable experience. Furthermore, room service delivers equally delicious food, adding to the overall satisfaction of the guests.
Eliana Signature Hanoi Hotel boasts rooms that consistently impress with their cleanliness, comfort and stylish decor. Guests frequently praise the spaciousness of the rooms and the modern, well-maintained facilities. The decor ranges from lovely and beautiful designs to vibrant murals that give each room a unique and local touch. The bathrooms also receive positive mentions for being spacious and equipped with nice showers.
Rooms are noted for their quietness, despite the hotel's central location in the bustling old town, thanks to effective soundproofing. Numerous reviews highlight the very clean state of the rooms with daily cleaning services and fresh towels. The bedding is comfortable, enhancing the overall experience of a restful stay.
While some guests encountered minor inconveniences such as small room sizes or lack of natural light, many found the spaces adequate for their needs, enjoying the cozy and pleasant atmosphere. A few rooms offered views of the city or a small balcony, adding to the appeal.
Overall, the hotel's rooms are highly regarded for their cleanliness, aesthetic appeal and comfort, making Eliana Signature Hanoi Hotel a favorable choice for travelers seeking a well-appointed and centrally located accommodation.
The beds at Eliana Signature Hanoi Hotel receive a range of feedback with many guests finding them comfortable and supportive. Phrases such as comfortable bed, very comfortable bed and comfortable mattress are consistently noted, suggesting a generally positive experience for most visitors. Clean beddings and towels are also appreciated, contributing to the overall comfort.
However, some guests do mention that the mattresses can be on the firmer side with descriptions like bed was very hard and a bit uncomfortable and beds a bit hard for heavy people. Despite this, the majority highlight good bedding and a super comfortable bed, indicating that the hotel makes an effort to maintain high standards in this area. For those who prefer a softer mattress, this might be an important factor to consider. Overall, the bedding at Eliana Signature Hanoi Hotel seems to be a strong aspect of the guest experience, although individual preferences for mattress firmness may vary.
Eliana Signature Hanoi Hotel is often praised for its exceptional cleanliness. Guests frequently highlight the clean and well-maintained condition of the rooms, describing them as spacious, tidy and comfortable. The hotel itself is noted for its organized and spotless facilities, which includes the rooms, lift and hallways. Additionally, the beddings and towels are regularly replaced, ensuring a fresh experience for visitors.
Many reviews mention specific aspects such as the characteristic and modern design of the property, emphasizing that everything is in perfect condition. Cleanliness standards at the hotel are compared favorably to Western standards with some guests even calling the hotel spotless compared to others in the area.
While most feedback is overwhelmingly positive, a few guests noted areas that could benefit from improved cleaning, such as the curtains and occasional dust from drilling. Nonetheless, the overall impression is that Eliana Signature Hanoi Hotel is a very clean and comfortable place to stay with a strong commitment to maintaining high standards of hygiene.
The staff at Eliana Signature Hanoi Hotel have garnered overwhelmingly positive feedback from guests. They are described as incredibly helpful, kind, welcoming and attentive. Particular praise has been given to individuals like Celina, Rosie and Jessica, who are noted for their proactivity and exceptional service. The reception team, in particular, is highlighted for their warm and friendly demeanor with multiple mentions of reception ladies being especially nice and accommodating.
Guests consistently remark on the staff's ability to anticipate needs, offer useful tips for exploring Hanoi and provide outstanding customer service. The staff's excellent English skills also receive frequent commendation, further enhancing the guest experience. Many reviews reflect that the staff's attitude is positive and that they create a family-like atmosphere, showing genuine care for client satisfaction.
Moreover, the hotel personnel are praised for their professionalism, politeness and their ability to make guests feel comfortable and happy throughout their stay. Their efforts in organizing excursions, providing free tea and offering sound advice on local attractions and restaurants have been appreciated by numerous guests.
In summary, the staff at Eliana Signature Hanoi Hotel consistently demonstrate extraordinary hospitality, making them a standout feature of the guest experience with their friendly, attentive and remarkably helpful service.
The Eliana Signature Hanoi Hotel offers free WiFi accessible throughout the premises, making it convenient for guests to stay connected. Communication with the hotel staff is highly efficient, even before arrival, thanks to their proactive use of messaging apps. While the internet connection is generally reliable, guests have noted that the WiFi speed can be a bit slow at times and could benefit from a boost. Overall, the internet service is functional, though somewhat variable in speed.
Eliana Signature Hanoi Hotel has garnered positive feedback for its suitability for families and groups. Guests have appreciated the availability of large family rooms, including family suites, which comfortably accommodate families, such as those with multiple children. The hotel's family-friendly atmosphere is frequently highlighted with staff noted for their friendliness and willingness to recommend family activities, contributing to an overall pleasant stay for families.
Eliana Signature Hanoi Hotel is nestled in the heart of Hanoi's bustling old quarter, presenting itself with a charm that suggests a four-star experience, even if some aspects fall short of this aspiration. Guests have highlighted the warm and diligent efforts of the staff, who strive to deliver a level of service that attempts to bridge the gap between three-star and four-star standards. By Vietnamese norms, the hotel comes commendably close to fulfilling four-star expectations, especially considering its rating and the context of its locale.
While the ambiance and certain amenities reflect a four-star elegance, some visitors noted that the hotel realistically functions more like a three-star establishment. Certain elements, they observed, were lacking for it to truly embody a four-star status. Despite these critiques, the hotel's central location and overall atmosphere make it a recommended option for those seeking an upper-midrange stay in a vibrant, historical setting.
Location Show Map
Location
Breakfast
The generous and varied buffet includes options for both sweet and savory palettes with items such as noodles and freshly made pancakes standing out. The diverse choices cater to various dietary preferences, including vegetarian options. Many guests highlight the attentive and friendly service from the staff, which adds to the pleasant breakfast experience.
While the majority of feedback is overwhelmingly positive, a few guests mentioned that the bread and croissants could be fresher and that on rare occasions, more variety could be added. Despite these minor suggestions for improvement, the overall consensus is that breakfast at Eliana Signature Hanoi is a delightful start to the day, offering a generous, varied and delicious spread that appeals to local and international tastes alike.
Dinner
Rooms
Rooms are noted for their quietness, despite the hotel's central location in the bustling old town, thanks to effective soundproofing. Numerous reviews highlight the very clean state of the rooms with daily cleaning services and fresh towels. The bedding is comfortable, enhancing the overall experience of a restful stay.
While some guests encountered minor inconveniences such as small room sizes or lack of natural light, many found the spaces adequate for their needs, enjoying the cozy and pleasant atmosphere. A few rooms offered views of the city or a small balcony, adding to the appeal.
Overall, the hotel's rooms are highly regarded for their cleanliness, aesthetic appeal and comfort, making Eliana Signature Hanoi Hotel a favorable choice for travelers seeking a well-appointed and centrally located accommodation.
Beds
However, some guests do mention that the mattresses can be on the firmer side with descriptions like bed was very hard and a bit uncomfortable and beds a bit hard for heavy people. Despite this, the majority highlight good bedding and a super comfortable bed, indicating that the hotel makes an effort to maintain high standards in this area. For those who prefer a softer mattress, this might be an important factor to consider. Overall, the bedding at Eliana Signature Hanoi Hotel seems to be a strong aspect of the guest experience, although individual preferences for mattress firmness may vary.
Cleanliness
Many reviews mention specific aspects such as the characteristic and modern design of the property, emphasizing that everything is in perfect condition. Cleanliness standards at the hotel are compared favorably to Western standards with some guests even calling the hotel spotless compared to others in the area.
While most feedback is overwhelmingly positive, a few guests noted areas that could benefit from improved cleaning, such as the curtains and occasional dust from drilling. Nonetheless, the overall impression is that Eliana Signature Hanoi Hotel is a very clean and comfortable place to stay with a strong commitment to maintaining high standards of hygiene.
Staff
Guests consistently remark on the staff's ability to anticipate needs, offer useful tips for exploring Hanoi and provide outstanding customer service. The staff's excellent English skills also receive frequent commendation, further enhancing the guest experience. Many reviews reflect that the staff's attitude is positive and that they create a family-like atmosphere, showing genuine care for client satisfaction.
Moreover, the hotel personnel are praised for their professionalism, politeness and their ability to make guests feel comfortable and happy throughout their stay. Their efforts in organizing excursions, providing free tea and offering sound advice on local attractions and restaurants have been appreciated by numerous guests.
In summary, the staff at Eliana Signature Hanoi Hotel consistently demonstrate extraordinary hospitality, making them a standout feature of the guest experience with their friendly, attentive and remarkably helpful service.
Wi-Fi
Family
4 Star
While the ambiance and certain amenities reflect a four-star elegance, some visitors noted that the hotel realistically functions more like a three-star establishment. Certain elements, they observed, were lacking for it to truly embody a four-star status. Despite these critiques, the hotel's central location and overall atmosphere make it a recommended option for those seeking an upper-midrange stay in a vibrant, historical setting.
No, Eliana Signature Hanoi Hotel doesn't have any pool.
Yes, a spa is available at Eliana Signature Hanoi Hotel.
No, Eliana Signature Hanoi Hotel doesn't allow dogs.
No, parking facilities aren't available at Eliana Signature Hanoi Hotel.
No, Eliana Signature Hanoi Hotel doesn't have a gym.
Location Show Map
More Options
