Hanoi Emerald Waters Hotel & Spa
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Summary of reviewsHanoi Emerald Waters Hotel & Spa is highly acclaimed for providing an exceptional stay in Hanoi's bustling Old Quarter. The hotel's prime location near Hoan Kiem Lake offers guests easy access to the city's top attractions, including cultural landmarks, the water puppet theater, and vibrant dining options. Despite its central location, the hotel maintains a peaceful atmosphere for a restful stay.
Guests rave about the breakfast experience, which features a diverse and bountiful buffet that includes both Vietnamese delights and Western favorites. The attentive staff enhances the dining experience, making breakfast a satisfying start to each day. The dinner offerings at Salmon Run restaurant also garner praise, with delicious Vietnamese and French cuisine delights, making the hotel's dining a noteworthy highlight.
Rooms at Hanoi Emerald Waters Hotel & Spa are praised for their spaciousness, modern design, and cleanliness. The comfortable beds and pillows contribute to a restful experience, and the family rooms provide ample space for larger groups. The hotel maintains high standards of cleanliness, with guests appreciating the meticulous attention to detail by the housekeeping staff.
The staff at the hotel are recognized for their exceptional hospitality, often exceeding guests' expectations with their kindness and attentiveness. Fluent in English, they ensure seamless communication and strive to meet every guest's needs with warmth and efficiency. The WiFi service, noted for its reliability and speed, adds to the overall convenience.
The spa stands out for its top-notch services, offering relaxing massages with skillful therapists contributing to an atmosphere of tranquility. Guests often take advantage of significant discounts on treatments, enhancing the value of the spa experience. Families find the hotel accommodating, with spacious family rooms and connecting spaces providing comfort and privacy.
Beds are consistently praised for their comfort, ensuring a restful night's sleep complemented by the hotel's attention to detail in room arrangements. Despite minor remarks, the overall comfort exceeds guest expectations.
The hotel, often seen as a hidden gem, provides remarkable services and hospitality that rival those of five-star establishments. With exceptional service, cleanliness, and a great price-quality ratio, Hanoi Emerald Waters Hotel & Spa offers a delightful experience in Hanoi, recommended for romantic getaways and family trips alike.
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Guests rave about the breakfast experience, which features a diverse and bountiful buffet that includes both Vietnamese delights and Western favorites. The attentive staff enhances the dining experience, making breakfast a satisfying start to each day. The dinner offerings at Salmon Run restaurant also garner praise, with delicious Vietnamese and French cuisine delights, making the hotel's dining a noteworthy highlight.
Rooms at Hanoi Emerald Waters Hotel & Spa are praised for their spaciousness, modern design, and cleanliness. The comfortable beds and pillows contribute to a restful experience, and the family rooms provide ample space for larger groups. The hotel maintains high standards of cleanliness, with guests appreciating the meticulous attention to detail by the housekeeping staff.
The staff at the hotel are recognized for their exceptional hospitality, often exceeding guests' expectations with their kindness and attentiveness. Fluent in English, they ensure seamless communication and strive to meet every guest's needs with warmth and efficiency. The WiFi service, noted for its reliability and speed, adds to the overall convenience.
The spa stands out for its top-notch services, offering relaxing massages with skillful therapists contributing to an atmosphere of tranquility. Guests often take advantage of significant discounts on treatments, enhancing the value of the spa experience. Families find the hotel accommodating, with spacious family rooms and connecting spaces providing comfort and privacy.
Beds are consistently praised for their comfort, ensuring a restful night's sleep complemented by the hotel's attention to detail in room arrangements. Despite minor remarks, the overall comfort exceeds guest expectations.
The hotel, often seen as a hidden gem, provides remarkable services and hospitality that rival those of five-star establishments. With exceptional service, cleanliness, and a great price-quality ratio, Hanoi Emerald Waters Hotel & Spa offers a delightful experience in Hanoi, recommended for romantic getaways and family trips alike.
Hotel with Spa
Hanoi Emerald Waters Hotel & Spa offers a range of spa treatments in a comfortable environment. The hotel is well-located and provides a relaxing stay for guests wanting to enjoy spa services.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
Hanoi Emerald Waters Hotel & Spa is consistently praised for its exceptional location in Hanoi's vibrant Old Quarter. Nestled near the iconic Hoan Kiem Lake, the hotel offers guests convenient access to the city's most sought-after attractions. The strategic placement ensures all major tourist sites are within walking distance, making it ideal for travelers eager to explore the bustling streets and cultural landmarks without hassle. Guests appreciate its proximity to popular points of interest such as the water puppet theater, night market, and a variety of dining options. Despite being in the heart of all the action, the hotel manages to maintain a quiet and pleasant atmosphere, allowing for restful nights after days filled with sightseeing. Its central location coupled with easy access to shopping and dining options makes Hanoi Emerald Waters Hotel & Spa a favorable choice for tourists looking to immerse themselves in the rich tapestry of Hanoi's Old Quarter.
The breakfast experience at Hanoi Emerald Waters Hotel & Spa is consistently praised for its abundance, variety, and quality. Guests commend the wide array of choices offered, which range from freshly cooked traditional Vietnamese dishes like pho, to western favorites such as eggs and waffles made-to-order. The breakfast buffet impresses with its sumptuous spread of fresh fruits, juices, salads, pastries, and both continental and Asian selections.
Patrons have noted the delightfully diverse menu, which changes daily, ensuring a fresh and exciting start to each morning. The comforting local specialties, including pho and congee, have been particularly highlighted as delicious and satisfying. Breakfast at the hotel is described as better than many five-star establishments, with certain dishes exceeding expectations in taste and presentation.
The staff, known for their friendliness and attentiveness, add a personalized touch to the breakfast experience, enhancing the overall guest satisfaction. Although a few reviews mention the wish for more vegetarian and vegan options, the breakfast still stands out for its inclusivity and ability to cater to different culinary preferences, contributing to the memorable stay at the hotel.
The Hanoi Emerald Waters Hotel & Spa offers a dining experience at its Salmon Run restaurant that consistently impresses guests. The Vietnamese dishes served on the second floor are particularly noteworthy, often exceeding the quality of nearby dining options. Guests can indulge in a variety of cuisines, including delicious French fare, which receives high praise. The restaurant's grilled fish stands out as a potential signature dish, delighting diners with its taste and affordability. In addition to dining at the hotel, guests have the opportunity to explore local cuisine further through organized food tours. These excursions, including a three-hour tasting tour, provide an excellent introduction to Hanoi's gastronomic landscape. Overall, the hotel’s dining options offer a delightful culinary experience.
The Hanoi Emerald Waters Hotel & Spa consistently impresses guests with its exceptional rooms that are both lovely and spacious. Many visitors highlight the cleanliness and modern design of the rooms, which are well-equipped with amenities and provide a comfortable space for relaxation. While some rooms may not offer expansive views, their quietness compensates for this, ensuring a peaceful stay. Guests frequently mention the spaciousness of the rooms, with many finding them larger than those in comparable hotels in the area. Comfortable beds and pillows add to the restful experience. Family rooms are particularly praised for their ample space, making them suitable for larger groups. The absence of carpeting but presence of clean, bare floors is noted, along with well-functioning bathrooms. The combination of spaciousness, cleanliness, and comfort makes these rooms stand out, often exceeding guest expectations. Strategic location, just a short walk from the Old Quarter and the lake, adds convenience to the already delightful hotel experience. Staff service plays a significant role in enhancing the stay, being consistently friendly and helpful. In summary, the rooms at Hanoi Emerald Waters Hotel & Spa offer a wonderful blend of comfort, space, and cleanliness, making it a top choice for travelers visiting Hanoi.
Hanoi Emerald Waters Hotel & Spa receives high praise from guests for its remarkably comfortable beds. Travelers consistently highlight the comfort of both the mattresses and pillows, often mentioning how well they slept during their stay. Many reviews note the optimal size and firmness of the beds, contributing to a restful night's sleep. The hotel's attention to detail is also appreciated, with daily bed-making and the creative arrangement of towels enhancing the guest experience. While some mention that the bedding may appear slightly worn, the overall comfort provided by the fluffy comforters and properly cushioned mattresses seems to outweigh any minor aesthetic concerns. The spacious rooms, capable of accommodating multiple beds comfortably, also add to the positive reviews, making it an ideal choice for visitors seeking comfort and quality rest in Hanoi.
Nestled in an excellent location, Hanoi Emerald Waters Hotel & Spa consistently impresses guests with its unwavering commitment to cleanliness and hospitality. The hotel, though described by some as looking slightly dated, shines in terms of cleanliness, maintaining a spotless environment throughout. Rooms are frequently noted as very clean, spacious, and well-maintained, offering a comfortable retreat after a busy day exploring Hanoi. The bedding and bathrooms are meticulously kept, with gleaming surfaces that highlight the attention to detail by the housekeeping staff. Guests repeatedly appreciate the combination of a clean, quiet setting with the hotel’s helpful and friendly staff, who often exceed expectations in service. The modern facilities, built in 2016, contribute to the overall freshness and comfort of the accommodation. This dedication to hygiene and service, complemented by its good location near the lake, makes Hanoi Emerald Waters Hotel & Spa a highly recommended choice for travelers seeking a cozy and well-managed place to stay in the heart of Hanoi.
The Hanoi Emerald Waters Hotel & Spa is renowned for its exceptional staff, who have left a lasting impression on guests through their remarkable friendliness and attentiveness. Visitors consistently praise the team for being welcoming, efficient, and genuinely kind, often describing their service as exceeding five-star levels of hospitality. Guests find the staff not only attentive to their needs but also proactive in offering assistance, ensuring that every detail is taken care of with a smile and genuine warmth. The staff's ability to speak English fluently further enhances the guest experience, providing seamless communication and support.
Special mentions often go to individual staff members whose names are remembered for their extraordinary service, making guests feel truly valued and appreciated. The hotel’s team goes above and beyond to celebrate special occasions, such as anniversaries, with thoughtful gestures like bed decorations. Receptionists and front desk staff are highlighted for their professionalism and the ability to anticipate and address guests’ requirements efficiently.
Overall, the staff at Hanoi Emerald Waters Hotel & Spa represents the pinnacle of hospitality, with their amiable and welcoming nature often becoming the highlight of many visitors' stays. Their dedication to ensuring guest satisfaction through attentive and thoughtful service sets this hotel apart as a warm haven for travelers in Hanoi.
Hanoi Emerald Waters Hotel & Spa is consistently praised for its reliable and fast WiFi, offering great value for money. Guests often highlight the quality of the WiFi throughout the building, noting its strength and consistency, with many stating that it was among the best experienced since leaving America. While a few reviews mention areas with less stable connection, it seems that the management is attentive to these issues, ensuring that they are addressed promptly.
The hotel staff receive high marks for their attentive service, often going the extra mile to assist guests with airport transfers, travel arrangements to Ninh Binh, and even acquiring SIM cards for internet use, complementing the hotel's efficient WiFi service. Coupled with clean rooms and a delightful included breakfast, guests report smooth and excellent service, emphasizing the comfort and welcoming environment created by the kind and helpful staff. Overall, Hanoi Emerald Waters Hotel & Spa stands out as a comfortable destination with exceptional WiFi service, backed by a team dedicated to making every stay enjoyable.
Hanoi Emerald Waters Hotel & Spa offers a standout spa experience for guests seeking relaxation and rejuvenation during their stay in Hanoi. The hotel's spa facilities have been praised as excellent, providing a range of massage services within a lovely and comfortable environment. Guests have highlighted the excellence of the spa services, describing them as some of the best they have ever experienced, with particular commendations for the Vietnamese and AAAplus massage options. The spa staff are noted for their kindness, contributing to the overall atmosphere of relaxation and comfort.
An aspect that sets the spa apart is its affordability, with guests frequently taking advantage of significant discounts—often as much as 40% off—on full-body and foot massages. These discounts have made regular spa visits a popular choice among guests, especially given the high-quality treatments and the skill of the therapists. The hot stone and fatigue-relieving massages have been singled out as particularly beneficial.
While communication with the spa staff in English could be improved, it does not detract from the overall satisfaction and the relaxing experience provided. The spa's services are highly recommended for their excellent value and convenience, particularly after a long day of exploring the vibrant city of Hanoi. Overall, the spa at Hanoi Emerald Waters Hotel & Spa is a cherished part of the hotel experience, offering guests a perfect blend of skillful treatments and valuable discounts in a serene setting.
Hanoi Emerald Waters Hotel & Spa offers a welcoming atmosphere for families, making it an appealing choice for those traveling with children. The hotel provides the convenience of connecting rooms, allowing families to comfortably share space while ensuring privacy. Guests appreciated the spacious family rooms, which adequately catered to large groups, and the availability of a triple-bed setup for smaller families. The hotel staff received praise for their helpful nature, assisting with details like luggage handling and even preparing special meals for babies. Although the hotel does not exclusively focus on being child-friendly, the environment still proves to be accommodating for family stays. Located just two blocks from the heart of Hanoi, the hotel allows families to easily explore the city’s attractions. Overall, Hanoi Emerald Waters Hotel & Spa is highly regarded as a comfortable and practical base for a family city trip.
Hanoi Emerald Waters Hotel & Spa stands out as a hidden gem in the bustling city of Hanoi, offering remarkable hospitality and services that many guests feel rival even those of five-star establishments. The hotel's location and breakfast consistently garner high praise, with visitors highlighting its great accessibility and tasty morning offerings. The service at this hotel is frequently described as exceptional, with the kind and friendly staff leaving a strong positive impression. For travelers seeking an optimal price-quality ratio, this hotel emerges as an excellent choice. Despite minor remarks on the dated decor and dispenser-style toiletries, the cleanliness and organization reflect a hotel deserving of its four-star rating. Overall, the Hanoi Emerald Waters Hotel & Spa is lauded for delivering a delightful experience, combining good value and top-notch service in a way that leaves guests highly satisfied.
Hanoi Emerald Waters Hotel & Spa offers a romantic escape amidst the bustling energy of Hanoi. Tucked away as a quiet sanctuary, this hotel provides a serene retreat from the city's vibrant streets. Guests have praised the hotel's attention to detail, especially those celebrating special occasions. The honeymoon suites, featuring small balconies, are noted for their charming decorations, including beautiful towel art and flower arrangements on the bed.
For couples celebrating anniversaries or honeymooners, the hotel staff goes above and beyond with thoughtful touches such as complimentary fruit platters, congratulatory cakes, and elegantly decorated rooms. This personalized service is a recurring highlight that enhances the romantic atmosphere of a stay. Guests find themselves returning for these delightful experiences, making it a highly recommended choice for those visiting Hanoi. Additionally, despite its central location, the hotel maintains a peaceful ambiance, ensuring a restful and intimate stay for its guests. The relatively modern establishment, having been built just a few years ago, contributes further to its charm and allure.
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Location
Breakfast
Patrons have noted the delightfully diverse menu, which changes daily, ensuring a fresh and exciting start to each morning. The comforting local specialties, including pho and congee, have been particularly highlighted as delicious and satisfying. Breakfast at the hotel is described as better than many five-star establishments, with certain dishes exceeding expectations in taste and presentation.
The staff, known for their friendliness and attentiveness, add a personalized touch to the breakfast experience, enhancing the overall guest satisfaction. Although a few reviews mention the wish for more vegetarian and vegan options, the breakfast still stands out for its inclusivity and ability to cater to different culinary preferences, contributing to the memorable stay at the hotel.
Dinner
Rooms
Beds
Cleanliness
Staff
Special mentions often go to individual staff members whose names are remembered for their extraordinary service, making guests feel truly valued and appreciated. The hotel’s team goes above and beyond to celebrate special occasions, such as anniversaries, with thoughtful gestures like bed decorations. Receptionists and front desk staff are highlighted for their professionalism and the ability to anticipate and address guests’ requirements efficiently.
Overall, the staff at Hanoi Emerald Waters Hotel & Spa represents the pinnacle of hospitality, with their amiable and welcoming nature often becoming the highlight of many visitors' stays. Their dedication to ensuring guest satisfaction through attentive and thoughtful service sets this hotel apart as a warm haven for travelers in Hanoi.
Wi-Fi
The hotel staff receive high marks for their attentive service, often going the extra mile to assist guests with airport transfers, travel arrangements to Ninh Binh, and even acquiring SIM cards for internet use, complementing the hotel's efficient WiFi service. Coupled with clean rooms and a delightful included breakfast, guests report smooth and excellent service, emphasizing the comfort and welcoming environment created by the kind and helpful staff. Overall, Hanoi Emerald Waters Hotel & Spa stands out as a comfortable destination with exceptional WiFi service, backed by a team dedicated to making every stay enjoyable.
Spa
An aspect that sets the spa apart is its affordability, with guests frequently taking advantage of significant discounts—often as much as 40% off—on full-body and foot massages. These discounts have made regular spa visits a popular choice among guests, especially given the high-quality treatments and the skill of the therapists. The hot stone and fatigue-relieving massages have been singled out as particularly beneficial.
While communication with the spa staff in English could be improved, it does not detract from the overall satisfaction and the relaxing experience provided. The spa's services are highly recommended for their excellent value and convenience, particularly after a long day of exploring the vibrant city of Hanoi. Overall, the spa at Hanoi Emerald Waters Hotel & Spa is a cherished part of the hotel experience, offering guests a perfect blend of skillful treatments and valuable discounts in a serene setting.
Family
4 Star
Romantic
For couples celebrating anniversaries or honeymooners, the hotel staff goes above and beyond with thoughtful touches such as complimentary fruit platters, congratulatory cakes, and elegantly decorated rooms. This personalized service is a recurring highlight that enhances the romantic atmosphere of a stay. Guests find themselves returning for these delightful experiences, making it a highly recommended choice for those visiting Hanoi. Additionally, despite its central location, the hotel maintains a peaceful ambiance, ensuring a restful and intimate stay for its guests. The relatively modern establishment, having been built just a few years ago, contributes further to its charm and allure.
No, Hanoi Emerald Waters Hotel & Spa doesn't have any pool.
Yes, a spa is available at Hanoi Emerald Waters Hotel & Spa.
No, Hanoi Emerald Waters Hotel & Spa doesn't allow dogs.
No, parking facilities aren't available at Hanoi Emerald Waters Hotel & Spa.
No, Hanoi Emerald Waters Hotel & Spa doesn't have a gym.
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