Hanoi Emerald Waters Hotel Valley
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHanoi Emerald Waters Hotel Valley provides an outstanding experience that consistently garners praise from guests, making it a highly recommended destination for travelers visiting Hanoi. Situated in the heart of Hanoi's vibrant Old Quarter, the hotel's prime location near Hoan Kiem Lake and the bustling night market allows for effortless exploration of historic sites, famous streets and local attractions. Despite being centrally located, the hotel offers a surprisingly quiet retreat from the city's hustle and bustle, surrounded by numerous cafes, restaurants and shops.
The breakfast service stands out with an extensive variety and high-quality offerings, including both Vietnamese and Western dishes. Although served at a sister hotel across the street, guests find the breakfast to be delicious, abundant and a perfect start to the day. The food's quality and freshness, especially the beef pho and fresh noodles, are frequently mentioned highlights.
Guests appreciate the clean, comfortable and thoughtfully designed rooms, which are often described as spacious and well-maintained. While some rooms lack windows or have limited views, this feature helps reduce street noise, ensuring a peaceful stay. The hotel occasionally provides upgrades, delighting visitors with even more spacious accommodations. Modern decor, comfortable beds and effective air conditioning contribute to overall guest satisfaction.
The hotel's cleanliness is consistently impressive with rooms and common areas described as spotlessly clean and well-equipped. Daily cleaning routines ensure a pristine environment, extending to the immaculate bathrooms and fresh-smelling rooms. The prompt laundry service is also appreciated by guests.
The standout feature of the Hanoi Emerald Waters Hotel Valley is its extraordinary staff. Reviews frequently highlight the exceptional service and dedication of team members, particularly Grace, Justin, Jerry, Kim and Tracy. Their friendliness, attentiveness and ability to communicate effectively create a welcoming and supportive atmosphere for guests. The staff's assistance with transportation, luggage and local recommendations enhances the overall positive experience.
Free Wi-Fi at the hotel is described as strong, reliable and high-speed, catering to both casual and business needs. The service is robust throughout the hotel, allowing guests to stay connected seamlessly.
The in-house spa services receive positive remarks for their relaxing and professional treatments, often described as amazing and delightful. Affordable pricing and significant discounts add to the appeal, although there are occasional mentions of room for improvement in terms of music and privacy.
Families find the hotel particularly welcoming with services and accommodations that cater to young children and infants, making it an ideal choice for family vacations. The spacious family rooms and thoughtful staff gestures contribute to memorable stays.
The comfortable beds are another highlight, consistently praised for their exceptional comfort and spaciousness, ensuring a restful night’s sleep.
Guests consistently rate the hotel as providing a definitive four-star experience, often feeling more upscale due to its outstanding facilities, modern amenities and top-notch service. The value for money is exceptional, making it a recommended choice for both leisure and business travelers seeking luxury and affordability.
Business travelers appreciate the professional atmosphere, well-decorated rooms and excellent assistance provided by the staff, which make it a convenient and budget-friendly option for business stays.
For honeymooners, the hotel offers a romantic atmosphere with personal touches and special treatments that exceed expectations, making it highly recommended for couples seeking an unforgettable getaway.
Overall, Hanoi Emerald Waters Hotel Valley delivers a luxurious, comfortable and memorable stay, characterized by exceptional service, outstanding location and high-quality amenities.
Categories
The breakfast service stands out with an extensive variety and high-quality offerings, including both Vietnamese and Western dishes. Although served at a sister hotel across the street, guests find the breakfast to be delicious, abundant and a perfect start to the day. The food's quality and freshness, especially the beef pho and fresh noodles, are frequently mentioned highlights.
Guests appreciate the clean, comfortable and thoughtfully designed rooms, which are often described as spacious and well-maintained. While some rooms lack windows or have limited views, this feature helps reduce street noise, ensuring a peaceful stay. The hotel occasionally provides upgrades, delighting visitors with even more spacious accommodations. Modern decor, comfortable beds and effective air conditioning contribute to overall guest satisfaction.
The hotel's cleanliness is consistently impressive with rooms and common areas described as spotlessly clean and well-equipped. Daily cleaning routines ensure a pristine environment, extending to the immaculate bathrooms and fresh-smelling rooms. The prompt laundry service is also appreciated by guests.
The standout feature of the Hanoi Emerald Waters Hotel Valley is its extraordinary staff. Reviews frequently highlight the exceptional service and dedication of team members, particularly Grace, Justin, Jerry, Kim and Tracy. Their friendliness, attentiveness and ability to communicate effectively create a welcoming and supportive atmosphere for guests. The staff's assistance with transportation, luggage and local recommendations enhances the overall positive experience.
Free Wi-Fi at the hotel is described as strong, reliable and high-speed, catering to both casual and business needs. The service is robust throughout the hotel, allowing guests to stay connected seamlessly.
The in-house spa services receive positive remarks for their relaxing and professional treatments, often described as amazing and delightful. Affordable pricing and significant discounts add to the appeal, although there are occasional mentions of room for improvement in terms of music and privacy.
Families find the hotel particularly welcoming with services and accommodations that cater to young children and infants, making it an ideal choice for family vacations. The spacious family rooms and thoughtful staff gestures contribute to memorable stays.
The comfortable beds are another highlight, consistently praised for their exceptional comfort and spaciousness, ensuring a restful night’s sleep.
Guests consistently rate the hotel as providing a definitive four-star experience, often feeling more upscale due to its outstanding facilities, modern amenities and top-notch service. The value for money is exceptional, making it a recommended choice for both leisure and business travelers seeking luxury and affordability.
Business travelers appreciate the professional atmosphere, well-decorated rooms and excellent assistance provided by the staff, which make it a convenient and budget-friendly option for business stays.
For honeymooners, the hotel offers a romantic atmosphere with personal touches and special treatments that exceed expectations, making it highly recommended for couples seeking an unforgettable getaway.
Overall, Hanoi Emerald Waters Hotel Valley delivers a luxurious, comfortable and memorable stay, characterized by exceptional service, outstanding location and high-quality amenities.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Business Hotel
4-Star Hotel
Guest Reviews
Hanoi Emerald Waters Hotel Valley boasts an outstanding location in the heart of Hanoi's vibrant Old Quarter, making it an ideal base for exploring the city. Guests consistently praise its proximity to Hoan Kiem Lake, a mere three-minute walk away and the bustling night market, ensuring that major attractions are within easy reach. Despite being centrally located, the hotel is described as surprisingly quiet, offering a serene retreat from the city's frenetic pace. The surrounding area is filled with numerous cafes, restaurants and shops, adding to the convenience for travelers. Its prime position allows guests to effortlessly access historic sites, famous streets and local entertainment, all within a short stroll. This central yet tranquil location makes it perfect for those looking to immerse themselves in the local culture, while also enjoying the comfort and accessibility that the hotel provides.
The breakfast experience at Hanoi Emerald Waters Hotel Valley has garnered an overwhelmingly positive response from guests, even though it is served across the street at a sister hotel. Many reviewers praised the extensive variety and high quality of the buffet offerings. Guests noted the availability of both Vietnamese and Western dishes, including pho, fresh fruits, salads and eggs made to order. The breakfast is often described as delicious with several guests claiming it was the best they had during their stay in Vietnam.
The food's quality and freshness stood out with particular mentions of the beef pho, coffee and fresh noodles. Many found the breakfast to be abundant and hearty, offering a perfect start to the day. The breakfast buffet includes a wide array of options catering to both meat and vegetarian preferences, although a few guests noted a limited selection for specific dietary needs.
Overall, the breakfast at Hanoi Emerald Waters Hotel Valley offers a rich and varied culinary experience, characterized by high quality and an ample selection of dishes that appeal to a diverse range of tastes.
Hanoi Emerald Waters Hotel Valley offers a range of appealing room options characterized by cleanliness, comfort and thoughtful design, making it a solid choice for travelers. Guests consistently note that the rooms are spacious, quiet and well-maintained with many highlighting the modern and elegant decor. Despite some rooms lacking windows or having only very small windows that face walls, this drawback appears to mitigate street noise, resulting in peaceful stays.
Most rooms are described as spotless and equipped with necessary amenities, including comfortable beds and effective air conditioning, contributing to overall guest satisfaction. The hotel occasionally provides room upgrades, much to the delight of visitors, allowing for an even more comfortable and spacious experience.
However, several reviews mention that some rooms can be on the smaller side and guests should not expect expansive views due to the window placements. Nevertheless, the efficient ventilation in windowless rooms ensures a pleasant stay. While a few comments noted outdated or slightly worn furniture and occasional moisture issues, these were outliers in an otherwise positive consensus on room conditions.
The rooms with large and comfy beds, well-designed interiors and excellent soundproofing are widely appreciated. Additionally, the family rooms are particularly praised for their spaciousness and suitability for larger groups. The hotel's central location, combined with the clean and comfortable accommodations, makes it an ideal base for exploring Hanoi.
Hanoi Emerald Waters Hotel Valley offers a remarkably comfortable sleeping experience with many guests praising the beds for their exceptional comfort and spaciousness. The beds are consistently described as very comfortable, cozy and large with several mentions of mattresses being neither too soft nor too hard, striking the perfect balance for a restful night’s sleep. Pillows also received positive notes for being comfortable, adding to the overall luxurious feel of the bedding.
Guests frequently use terms like “super comfy” and “extremely comfortable” when referring to the beds, highlighting the high level of comfort provided. The consistent feedback about the beds being both clean and comfortable indicates a well-maintained standard that contributes significantly to the guest experience. A few mention large, spacious beds which adds to the appeal, particularly for those seeking ample sleeping space.
In comparison, there were very few notes of criticism. A few reviews mentioned the beds being a bit on the narrow side for two people or preferences for different pillow firmness. However, these observations were far less common and did not overshadow the overwhelmingly positive reception regarding the bedding.
Overall, the comfortable and clean beds are a standout feature of Hanoi Emerald Waters Hotel Valley, ensuring a restful and pleasant stay for its guests.
Hanoi Emerald Waters Hotel Valley consistently impresses guests with its remarkable cleanliness. The hotel, which is new and well-maintained, offers rooms that are always tidy and comfortable. Many guests noted the immaculate condition of the hotel, describing it as spotlessly clean and beyond their expectations. The rooms, while sometimes noted as small but cozy, are beautifully decorated, spacious and well-equipped with thorough daily cleaning routines that leave everything pristine.
The cleanliness extends to the bathrooms, which, despite occasional minor issues like damp floors, are generally very clean and hygienic. Guests also appreciated the prompt laundry service and the fresh, pleasant scent that filled the rooms. With a modern and stylish design, the hotel provides a fresh and comfortable environment for a very nice stay. The overall high standards of cleanliness contribute significantly to the positive experiences of guests at the Hanoi Emerald Waters Hotel Valley.
At the Hanoi Emerald Waters Hotel Valley, the standout feature of the establishment is undeniably its extraordinary staff, whose dedication and warmth leave a lasting impression on guests. Many reviews highlight the exceptional service provided by team members, particularly Grace, Justin, Jerry, Kim and Tracy. These individuals are consistently described as going above and beyond to ensure a comfortable and pleasant stay.
A common theme in the feedback is the friendliness and helpfulness of the staff. Guests frequently mention the team's attentive nature, noting that the service is unmatched and staff members are always smiling and welcoming. The staff's ability to communicate effectively and provide detailed information about the local area adds to the overall positive experience. Whether it’s arranging transportation, assisting with luggage or offering recommendations for sightseeing, the team is always ready to help, making travelers feel at home.
The reception staff, especially, received high praise for their enthusiastic and professional demeanor. They provide excellent service from the moment guests arrive, often greeting them with a warm smile and a welcome drink. This attentive and personalized hospitality creates a welcoming atmosphere that delights visitors.
Overall, the Hanoi Emerald Waters Hotel Valley's staff is described as kind, supportive and incredibly proficient in accommodating the needs of their guests. Their exceptional hospitality contributes significantly to the hotel's reputation, making it a highly recommended destination for travelers seeking a friendly and supportive environment during their stay in Hanoi.
Hanoi Emerald Waters Hotel Valley offers a highly satisfactory WiFi experience according to guest reviews. The WiFi is consistently described as strong, reliable, high-speed, stable and perfectly functional throughout the hotel, making it ideal for both casual browsing and business needs. Guests have noted that the connection is robust, even facilitating seamless usage of applications like WhatsApp. Although there were minor issues reported such as occasional slow speeds and weak signal on the second floor, the overall feedback depicts the WiFi service as more than adequate. The WiFi works well in both rooms and common areas such as the lobby, ensuring that guests can stay connected consistently. The helpful staff and additional amenities, like free walking tours, further enhance the overall experience of staying at this hotel.
Hanoi Emerald Waters Hotel Valley offers a range of spa services that have garnered positive remarks from many guests. The spa massages are frequently praised for being amazing, delightful and addictive, contributing to an overall great massage service. Many guests find the spa treatments relaxing and commend the friendly and attentive staff for their professionalism. The spa facilities are described as spectacular, relaxing and comfortable with a focus on making guests feel pampered. Additionally, affordable pricing and significant discounts, including a notable 35% off, add to the appeal of the in-house and sister-hotel spa services. However, there are occasional mentions of the spa service and facility having room for improvement, particularly concerning music and privacy. Despite these minor critiques, the spa experience at Hanoi Emerald Waters Hotel Valley is generally well-received.
The Hanoi Emerald Waters Hotel Valley has garnered high praise for its family-friendly atmosphere and exceptional hospitality. Many families, including those with young children and infants, have noted the attentive and welcoming staff, which significantly contributed to a pleasant stay. The hotel’s environment seems to effortlessly blend familial comfort with excellent service, making guests feel right at home.
Parents have highlighted the hotel’s efforts to cater to the needs of their little ones, recounting experiences where the staff made special gestures for children, such as creating memorable birthday moments. The hotel offers spacious family rooms and provides support with bookings for trips and local attractions, adding to the convenience for families on vacation.
Staying at this hotel appears to transform a family trip into an unforgettable experience with many guests remarking on how the hospitality made them feel like they had family in Hanoi. The consistent theme across many reviews emphasizes that this hotel is not only ideal for family vacations but also goes above and beyond to ensure comfort and enjoyment for guests of all ages.
Hanoi Emerald Waters Hotel Valley delivers a definitive four-star experience with a blend of luxury and comfort. Guests are consistently impressed with the outstanding facilities and modern, clean amenities, making it feel more upscale than the average four-star hotel. The location is excellent, adding convenience for visitors. The breakfast service stands out with its variety and quality with many noting it as the best they've encountered. The hotel staff provides top-notch service that rivals five-star establishments, ensuring a memorable stay. For its price point, the value for money is exceptional with clean, comfortable rooms and a superb overall ambiance. Guests can count on a high level of service at a reasonable price, making it a recommended choice for those seeking a luxurious yet affordable hotel experience.
Hanoi Emerald Waters Hotel Valley emerges as an ideal choice for business travelers, offering excellent facilities at competitive rates. The hotel is recognized for its great price/quality ratio, making it a budget-friendly option without compromising on quality. Guests have highlighted the well-decorated rooms with thoughtful decorative touches that create a professional atmosphere, perfect for business stays.
The hotel's team has been praised for their amazing and helpful assistance, which is crucial for business travelers. Guests have found it convenient to arrange business amenities and conduct workshops, thanks to the quiet and conducive environment. The exceptional level of service and the professional atmosphere, along with the reasonable and affordable pricing, make Hanoi Emerald Waters Hotel Valley highly recommended for business trips.
Hanoi Emerald Waters Hotel Valley has garnered excellent reviews for honeymoon stays with guests frequently praising the personal touch and care provided by staff members like Grace, Justin, Ellie and Kim. The hotel is described as ideal for honeymooners, offering romantic rooms and a honeymoon-worthy atmosphere. Special honeymoon treatments and personalized attention contribute to memorable experiences, often exceeding expectations. Many couples reported receiving thoughtful advice and even suite upgrades, further enhancing their romantic getaways. Overall, the hotel is highly recommended for couples seeking a perfect and unforgettable honeymoon trip.
The Hanoi Emerald Waters Hotel Valley offers a luxurious experience with elegant and stylishly decorated rooms. Guests find the accommodation to be simply exquisite, noting the quality fittings and nice decorative touches that enhance the overall sense of luxury. The hotel provides high-quality service at very competitive rates, making it an excellent choice for those seeking upscale amenities without the usual high costs associated with luxury hotels. Although it is not a typical 4- or 5-star establishment, many agree that its boutique gem status and excellent price-to-quality ratio make it a standout option. This charming hotel offers a luxury feel throughout, ensuring a comfortable and clean stay alongside great value. Ideal for those who prioritize both quality and affordability, the Hanoi Emerald Waters Hotel Valley is a highly recommended choice for a luxurious yet affordable stay in the heart of Hanoi.
Nestled in the heart of Hanoi's old town, the Hanoi Emerald Waters Hotel Valley offers a charming atmosphere perfect for romantic getaways. The ideal location provides couples with picturesque surroundings and pleasant romantic vibes, making it a fantastic choice for honeymooners or any romantic vacation. Guests have praised the warm hospitality and exceptional reception, which enhance the romantic setting of the hotel.
The hotel features unique touches like a Vietnamese-style iced coffee for breakfast, adding to the overall charm. Special moments, like anniversary celebrations, are made even more memorable with amazing couple's dinner arrangements. Comfortable accommodations and a feeling akin to coming home contribute to a relaxed, intimate stay, ensuring that couples can fully enjoy their time together.
Location Show Map
Location
Breakfast
The food's quality and freshness stood out with particular mentions of the beef pho, coffee and fresh noodles. Many found the breakfast to be abundant and hearty, offering a perfect start to the day. The breakfast buffet includes a wide array of options catering to both meat and vegetarian preferences, although a few guests noted a limited selection for specific dietary needs.
Overall, the breakfast at Hanoi Emerald Waters Hotel Valley offers a rich and varied culinary experience, characterized by high quality and an ample selection of dishes that appeal to a diverse range of tastes.
Rooms
Most rooms are described as spotless and equipped with necessary amenities, including comfortable beds and effective air conditioning, contributing to overall guest satisfaction. The hotel occasionally provides room upgrades, much to the delight of visitors, allowing for an even more comfortable and spacious experience.
However, several reviews mention that some rooms can be on the smaller side and guests should not expect expansive views due to the window placements. Nevertheless, the efficient ventilation in windowless rooms ensures a pleasant stay. While a few comments noted outdated or slightly worn furniture and occasional moisture issues, these were outliers in an otherwise positive consensus on room conditions.
The rooms with large and comfy beds, well-designed interiors and excellent soundproofing are widely appreciated. Additionally, the family rooms are particularly praised for their spaciousness and suitability for larger groups. The hotel's central location, combined with the clean and comfortable accommodations, makes it an ideal base for exploring Hanoi.
Beds
Guests frequently use terms like “super comfy” and “extremely comfortable” when referring to the beds, highlighting the high level of comfort provided. The consistent feedback about the beds being both clean and comfortable indicates a well-maintained standard that contributes significantly to the guest experience. A few mention large, spacious beds which adds to the appeal, particularly for those seeking ample sleeping space.
In comparison, there were very few notes of criticism. A few reviews mentioned the beds being a bit on the narrow side for two people or preferences for different pillow firmness. However, these observations were far less common and did not overshadow the overwhelmingly positive reception regarding the bedding.
Overall, the comfortable and clean beds are a standout feature of Hanoi Emerald Waters Hotel Valley, ensuring a restful and pleasant stay for its guests.
Cleanliness
The cleanliness extends to the bathrooms, which, despite occasional minor issues like damp floors, are generally very clean and hygienic. Guests also appreciated the prompt laundry service and the fresh, pleasant scent that filled the rooms. With a modern and stylish design, the hotel provides a fresh and comfortable environment for a very nice stay. The overall high standards of cleanliness contribute significantly to the positive experiences of guests at the Hanoi Emerald Waters Hotel Valley.
Staff
A common theme in the feedback is the friendliness and helpfulness of the staff. Guests frequently mention the team's attentive nature, noting that the service is unmatched and staff members are always smiling and welcoming. The staff's ability to communicate effectively and provide detailed information about the local area adds to the overall positive experience. Whether it’s arranging transportation, assisting with luggage or offering recommendations for sightseeing, the team is always ready to help, making travelers feel at home.
The reception staff, especially, received high praise for their enthusiastic and professional demeanor. They provide excellent service from the moment guests arrive, often greeting them with a warm smile and a welcome drink. This attentive and personalized hospitality creates a welcoming atmosphere that delights visitors.
Overall, the Hanoi Emerald Waters Hotel Valley's staff is described as kind, supportive and incredibly proficient in accommodating the needs of their guests. Their exceptional hospitality contributes significantly to the hotel's reputation, making it a highly recommended destination for travelers seeking a friendly and supportive environment during their stay in Hanoi.
Wi-Fi
Spa
Family
Parents have highlighted the hotel’s efforts to cater to the needs of their little ones, recounting experiences where the staff made special gestures for children, such as creating memorable birthday moments. The hotel offers spacious family rooms and provides support with bookings for trips and local attractions, adding to the convenience for families on vacation.
Staying at this hotel appears to transform a family trip into an unforgettable experience with many guests remarking on how the hospitality made them feel like they had family in Hanoi. The consistent theme across many reviews emphasizes that this hotel is not only ideal for family vacations but also goes above and beyond to ensure comfort and enjoyment for guests of all ages.
4 Star
Business
The hotel's team has been praised for their amazing and helpful assistance, which is crucial for business travelers. Guests have found it convenient to arrange business amenities and conduct workshops, thanks to the quiet and conducive environment. The exceptional level of service and the professional atmosphere, along with the reasonable and affordable pricing, make Hanoi Emerald Waters Hotel Valley highly recommended for business trips.
Honeymoon
Luxury
Romantic
The hotel features unique touches like a Vietnamese-style iced coffee for breakfast, adding to the overall charm. Special moments, like anniversary celebrations, are made even more memorable with amazing couple's dinner arrangements. Comfortable accommodations and a feeling akin to coming home contribute to a relaxed, intimate stay, ensuring that couples can fully enjoy their time together.
No, Hanoi Emerald Waters Hotel Valley doesn't have any pool.
Yes, a spa is available at Hanoi Emerald Waters Hotel Valley.
No, Hanoi Emerald Waters Hotel Valley doesn't allow dogs.
No, parking facilities aren't available at Hanoi Emerald Waters Hotel Valley.
No, Hanoi Emerald Waters Hotel Valley doesn't have a gym.
Location Show Map
More Options
