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Summary of reviewsHanoi Golden Moon Hotel & Travel, nestled in the heart of Hanoi's historic Old Quarter, offers a prime location lauded for its convenience and accessibility. Guests appreciate being within walking distance of vibrant shopping areas, cultural landmarks, and the serene Hoan Kiem Lake. The hotel's location allows visitors to easily explore nearby markets, cafes, and restaurants while enjoying a warm and welcoming atmosphere created by the consistently praised staff known for their friendliness and attentiveness.
The breakfast experience at the hotel is highly commended, offering an excellent array of options with both Western and Vietnamese cuisines. Guests enjoy a hearty selection that includes pho, eggs cooked to order, pancakes, toast, and fresh fruits, which contributes to the hotel's great value for money. The attentive service from the staff further enhances the positive dining experience, preparing guests for a vibrant day in Hanoi.
The rooms at the hotel provide a comfortable stay, valued for their cleanliness and comfort. While some rooms may appear smaller and occasionally lack windows, guests generally appreciate the spaciousness, modern touches, and efficient air conditioning. The beds receive mixed reviews, with some finding them to be firm but comfortable, contributing to an overall enjoyable stay.
Impeccable cleanliness is a hallmark of the Hanoi Golden Moon Hotel & Travel, with guests frequently noting the immaculate condition of the rooms and facilities. The dedicated and hospitable staff contribute significantly to maintaining this environment, ensuring guests feel welcome and well-cared for throughout their visit. This commitment to cleanliness, paired with the superb location, makes the hotel a favored choice for those seeking a reliable and hygienic base in Hanoi.
The exceptional staff is consistently recognized for their professionalism and genuine hospitality. Guests appreciate the personalized service and attentiveness from team members, which enhances the overall experience and often prompts return visits. The staff's willingness to offer insightful tips and efficiently arrange tours adds to the convenience and satisfaction of the stay.
While free WiFi is provided, guests report mixed experiences with connectivity, although staff efforts to address issues positively impact overall impressions. With a commendable price-quality ratio, the Hanoi Golden Moon Hotel & Travel emerges as a reliable three-star option, offering comfort and quality without stretching the budget. The strategic location, combined with friendly personnel and great breakfast offerings, makes it a hidden gem in Hanoi's Old Town, attracting repeat visitors seeking a budget-friendly yet fulfilling lodging experience. Show more
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Hotel near Nightlife Spots
Located on Nguyen Huu Huan Street, placing it in the Old Quarter with access to nearby nightlife options. Close to bars and eateries suitable for evening activities.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Small Hotel
3-Star Hotel
Room Types
Standard Single RoomThis comfortable air-conditioned room is fitted with a flat-screen cable TV, minibar, fridge and electric kettle. The private bathroom comes with a hot-water shower, free toiletries and a hairdryer.
Room includes a cooked-to-order breakfast for 1 person.
Please note that this room cannot accommodate an extra bed.
Deluxe Double RoomOffering daily housekeeping service, larger air-conditioned room is fitted with a personal computer, a flat-screen cable TV, minibar, fridge and electric kettle. The private bathroom comes with a hot-water shower, free toiletries and a hairdryer.
Room features 2 single beds.
Extra bed can be set-up in this room but is subject to availability and extra bed charges (refer to Policies). Guests are advised to contact hotel in advance.
Deluxe Double Room with City ViewOffering daily housekeeping service, larger air-conditioned room is fitted with a personal computer, a flat-screen cable TV, minibar, fridge and electric kettle. The private bathroom comes with a hot-water shower, free toiletries and a hairdryer.
Room features 1 queen-sized bed.
Extra bed can be set-up in this room but is subject to availability and extra bed charges (refer to Policies). Guests are advised to contact hotel in advance.
Deluxe Twin RoomOffering free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room offers air conditioning, a minibar, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit offers 2 beds.
Standard Double RoomProviding free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room provides air conditioning, a minibar, a safe deposit box, an electric kettle and a flat-screen TV. The unit offers 1 bed.
Day Use 2 HoursProviding free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV, a minibar, a wardrobe and a safe deposit box. The unit offers 1 bed.
King SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a flat-screen TV, a minibar, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Family SuiteProviding free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned family room provides a flat-screen TV, a minibar, a safe deposit box and an electric kettle. The unit offers 2 beds.
Guest Reviews
9.0
Excellent
Location
Nestled in the heart of Hanoi's historic Old Quarter, Hanoi Golden Moon Hotel & Travel offers an enviable location that's publicly lauded for its convenience and accessibility. Situated amidst vibrant streets, guests find themselves within walking distance of Hanoi's bustling shopping areas, cultural landmarks like the Water Puppet Theatre, and the serene Hoan Kiem Lake. The hotel's strategic position ensures that visitors can effortlessly explore nearby markets, cafes, and restaurants, immersing themselves in the rich tapestry of the city’s heritage while enjoying easy access to bus stops for further explorations. This convenience is complemented by a warm, welcoming atmosphere, with consistently praised staff known for their friendliness and attentiveness. Ideal for anyone seeking to experience the vibrancy of the Old Quarter, the hotel's setting is both central and surprisingly tranquil, offering a peaceful retreat from the hustle and bustle right at the doorstep of Hanoi's prominent attractions.
Breakfast
The breakfast at Hanoi Golden Moon Hotel & Travel receives high praise from guests for its quality and variety. Many reviews highlight the delightful array of options available, including choices between Western and Vietnamese cuisines. Guests appreciate the hearty selection of dishes such as pho, eggs cooked to order, pancakes, toast, and a wide variety of fresh fruits. The inclusion of both buffet items and à la carte options is noted as a feature that adds to the appeal. Plentiful, delicious, and fresh, the breakfasts stand out as an excellent part of the hotel experience, making it an excellent value for money. Although a few reviews mention that the breakfast could offer more variety, the general consensus points to both the flavor and service as being exceptional. The attentive and lovely staff contribute to a positive dining experience, leaving guests well-satisfied and ready to start their days in Hanoi.
Rooms
Hanoi Golden Moon Hotel & Travel offers a comfortable stay with several appealing features for travelers. The rooms are generally praised for their cleanliness and comfort, providing all the necessary amenities for a pleasant short stay. Some guests appreciate the spaciousness and modern touches of the rooms, along with large beds and efficient air conditioning. The location is notably central, enhancing convenience for exploring Hanoi. Guests speak highly of the helpful and friendly staff, contributing to a welcoming atmosphere. However, some rooms are smaller than expected, occasionally lacking windows, which can affect the overall ambiance. Despite these minor concerns, the hotel is valued for its cleanliness, comfort, and excellent service, making it a reliable choice for visitors to Hanoi.
Beds
At Hanoi Golden Moon Hotel & Travel, the experiences with the beds are a mixed bag. While some guests found the beds to be extremely hard and uncomfortable, others described them as very comfortable and massive, often exceeding their expectations. Despite the variance in reviews, there seems to be a pattern of firmness, with some beds being described as firm or too hard for some tastes. On the positive side, many guests appreciated the comfortable and spacious double beds that allowed for a relaxing sleep, especially after long travels. Overall, while comfort levels differ, some visitors found the beds at the hotel to be a welcome respite, complimented by the room's convenient amenities.
Cleanliness
Hanoi Golden Moon Hotel & Travel has garnered praise for its outstanding cleanliness, providing guests with a consistently immaculate experience throughout their stay. The rooms and facilities are described as clean, well-maintained, and up-to-date, with many guests noting both the comfort and quietness of the accommodations. Bathrooms, although not always meeting international standards, are generally well-kept and include practical amenities like shower screens. The staff plays a crucial role in maintaining the hotel's cleanliness and is frequently highlighted for their friendliness, helpfulness, and hospitality. Guests appreciate the cozy and welcoming atmosphere, bolstered by the tidy environment.
The hotel's strategic location further enhances its appeal, allowing easy access to nearby attractions. While some elements such as the bedding may differ from Western norms, the overall comfort and cleanliness have left a positive impression. The combination of impeccable cleanliness, attentive staff, and a convenient location makes Hanoi Golden Moon Hotel & Travel a favored choice for travelers seeking a reliable and hygienic base in the city.
Staff
The Hanoi Golden Moon Hotel & Travel consistently receives praise for its exceptional staff, renowned for their friendliness, helpfulness, and professionalism. Guests regularly highlight the warm and welcoming atmosphere created by the attentive team, who go out of their way to ensure visitors feel comfortable and well-cared for. Staff members, including notable figures like Jessica and Flora, are commended for their genuine hospitality and personalized service, often remembering guests' names and providing tailored assistance. The thoughtful and efficient manner in which the team operates enhances the overall experience, making guests eager to return. With a location advantageously situated in the heart of the old town, the hotel's staff further enriches the stay by offering insightful tips and arranging tours, ensuring convenience and satisfaction for all who visit. The harmonious blend of a prime location and a dedicated team makes the Hanoi Golden Moon Hotel & Travel a standout choice for travelers seeking a memorable and accommodating experience.
Wi-Fi
When it comes to internet connectivity at Hanoi Golden Moon Hotel & Travel, guests have shared mixed experiences. Some guests found the WiFi to be reliable, with a good internet connection available for work, and appreciated that it was even accessible via WhatsApp. On occasion, the WiFi was fast and worked perfectly alongside other amenities like air conditioning. However, other guests encountered challenges with the internet, citing issues such as patchy connectivity, unreliable service on certain floors, or complete downtime during their stay. While these issues were sometimes addressed swiftly, the overall WiFi experience varied among guests. Nonetheless, the hotel staff showed a willingness to resolve complaints, which left some travelers with a more positive impression.
3 Star
Nestled in the heart of Hanoi's Old Town, the Hanoi Golden Moon Hotel & Travel offers a commendable stay for travelers seeking comfort without stretching their budget. With an admirable price-quality ratio, this three-star accommodation proves to be a reliable choice, with several reviewers praising it as excellent value for money. The affordability does not compromise the quality, as guests note the high standard of the room materials and overall cleanliness and comfort.
The hotel distinguishes itself not just economically but also through its notable services. Featuring exceptional staff, patrons have described the customer service as top-notch, making guests feel welcomed and at ease. Alongside friendly personnel, the facility boasts a great breakfast that contributes to its value proposition.
Despite the modest rating, the hotel emerges as a hidden gem for many, surpassing expectations with its offerings. Located conveniently in Old Town, guests also appreciate the prime location, adding to the allure of the affordable cost. Many find themselves happy to return, noting that within this price range, few others compare in terms of quality and experience. It's a pleasant option for those seeking a budget-friendly yet fulfilling lodging experience in Hanoi.
No, Hanoi Golden Moon Hotel & Travel doesn't have any pool.
No, a spa isn't available at Hanoi Golden Moon Hotel & Travel.
No, Hanoi Golden Moon Hotel & Travel doesn't allow dogs.
No, parking facilities aren't available at Hanoi Golden Moon Hotel & Travel.
No, Hanoi Golden Moon Hotel & Travel doesn't have a gym.