Hanoi Memory Premier Hotel & Spa
Hanoi
21.03520500,
105.85326100
,
52 Phố Mã Mây 52 Mã Mây, Quận Hoàn Kiếm, Hà Nội, Phố Cổ, Hà Nội, Việt Nam
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Summary of reviewsHanoi Memory Premier Hotel & Spa is highly praised for its exceptional location, particularly by travelers eager to experience Hanoi's lively atmosphere. Positioned near the bustling Hanoi Old Quarter, the hotel offers convenient access to key attractions like Beer Street and Hoan Kiem Lake, as well as a variety of food markets, restaurants and entertainment venues. This centrality makes it an ideal choice for those seeking both convenience and vibrant surroundings.
Guests often appreciate the hotel's rooms for their cleanliness, spaciousness and ample lighting with some rooms offering beautiful decorations and comfortable beds. Despite this, there have been recurring issues about the rooms' maintenance and consistency. Some guests reported wear and tear, including cracks in the walls, broken lights and outdated furniture, along with cleanliness concerns such as dirt, strange smells and occasional bug infestations. Overall, while the rooms have potential, there is a need for enhanced consistency and attention to detail in maintenance and cleanliness.
Cleanliness remains a mixed attribute in reviews. While there are instances where guests found their rooms clean and cozy, many were concerned about dirty tiles, mold, unpleasant odors and unclean bathrooms. Despite these cleanliness issues, the staff is consistently praised for their friendliness and professionalism. They are noted for their fluency in English, helpfulness and willingness to assist with various needs, ensuring that guests feel welcome and well taken care of during their stay.
The hotel beds are often described as comfortable, contributing to a positive sleeping experience. Issues with bed sheet fitting and cleanliness were occasionally noted, but these were not widespread and didn't overshadow the general appreciation of the beds' comfort.
In summary, Hanoi Memory Premier Hotel & Spa offers an excellently located accommodation with potential for a comfortable stay, supported by a dedicated and friendly staff. However, improving room maintenance and cleanliness would significantly enhance the overall guest experience.
Categories
Guests often appreciate the hotel's rooms for their cleanliness, spaciousness and ample lighting with some rooms offering beautiful decorations and comfortable beds. Despite this, there have been recurring issues about the rooms' maintenance and consistency. Some guests reported wear and tear, including cracks in the walls, broken lights and outdated furniture, along with cleanliness concerns such as dirt, strange smells and occasional bug infestations. Overall, while the rooms have potential, there is a need for enhanced consistency and attention to detail in maintenance and cleanliness.
Cleanliness remains a mixed attribute in reviews. While there are instances where guests found their rooms clean and cozy, many were concerned about dirty tiles, mold, unpleasant odors and unclean bathrooms. Despite these cleanliness issues, the staff is consistently praised for their friendliness and professionalism. They are noted for their fluency in English, helpfulness and willingness to assist with various needs, ensuring that guests feel welcome and well taken care of during their stay.
The hotel beds are often described as comfortable, contributing to a positive sleeping experience. Issues with bed sheet fitting and cleanliness were occasionally noted, but these were not widespread and didn't overshadow the general appreciation of the beds' comfort.
In summary, Hanoi Memory Premier Hotel & Spa offers an excellently located accommodation with potential for a comfortable stay, supported by a dedicated and friendly staff. However, improving room maintenance and cleanliness would significantly enhance the overall guest experience.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Hotel with Free Wi-Fi
Accessible Hotel
Small Hotel
3-Star Hotel
Guest Reviews
Hanoi Memory Premier Hotel & Spa is celebrated for its exceptional location, especially among travelers keen on immersing themselves in Hanoi's vibrant atmosphere. Situated near the dynamic Hanoi Old Quarter, the hotel offers easy access to a host of lively spots, making it ideal for those who want to be close to the action. Whether staying in the French Quarter or enjoying the central city location, guests find themselves perfectly positioned for exploring the city's famous food markets, restaurants and bars.
The hotel's placement right in the center of the old town means that many attractions, including Beer Street and Hoan Kiem Lake, are just a short distance away, adding to the travel convenience. Described as centrally located and conveniently close to everything, this accommodation makes it effortless for visitors to reach various famous sites and entertainment venues in Hanoi. The centrality ensures guests have access to all necessary amenities, while still being able to enjoy the bustling nightlife scene.
This location is ideal for those looking for a balance of convenience and lively surroundings, making it perfect for dining, entertainment and quick access to notable landmarks in Hanoi.
Hanoi Memory Premier Hotel & Spa offers a range of rooms that garnered mixed feedback from guests. Several reviews appreciated the clean, spacious and airy environment, highlighting rooms with good lighting and windows that provide a clear view of the Old Quarter. Some guests found the rooms to be beautifully decorated with comfortable beds and pillows. The convenience and central location in relation to nightlife were also noted as positive aspects.
However, there were recurring issues regarding the condition and upkeep of the rooms. A significant number of guests mentioned that the rooms appeared quite old with some not matching the photos from the booking platform. Reports included damage such as cracks in the walls, broken or out-of-place ceiling lights and furniture wear and tear. There were also complaints about the cleanliness with instances of dirt, strange smells and even bug infestations being noted. Moreover, some rooms lacked basic amenities like towels and toilet paper and issues with the air conditioning and bathroom door were also reported.
In summary, while the hotel offers some clean and comfortable rooms with good amenities and a central location, consistency in maintenance and cleanliness appears to be an area needing improvement.
At Hanoi Memory Premier Hotel & Spa, guests frequently describe the beds as comfortable with several highlighting the beds as exceptionally comfy. The bedding is generally clean, though a few mentioned that the bed sheets only just fitted and some had issues with bed sheets not properly closing. There were occasional mentions of cleanliness concerns with bed sheets. Despite these isolated issues, the overall sentiment points to a pleasant sleeping experience, underscored by comfort and supportive service from the friendly staff.
The reviews of Hanoi Memory Premier Hotel & Spa reveal significant concerns regarding cleanliness. Issues such as dirty tiles, mouldy grout, clumps of hair and dust are recurrently mentioned. Filthy air conditioners, unpleasant odors and even bugs have impacted guests' experiences. The state of the bathrooms is particularly highlighted with reports of piss stains, hair and overall uncleanliness. Guests also noted that the lobby and hallways had an unpleasant smell, likened to cat litter and that the lobby toilet was consistently dirty.
Despite these issues, there are occasional highlights where guests describe the rooms as clean, cozy and beautifully decorated. There are also mentions of polite room service and quiet, clean accommodations. However, these positive comments are overshadowed by the numerous reports of inadequate cleaning.
The staff at Hanoi Memory Premier Hotel & Spa have consistently received high praise from guests for their friendliness, helpfulness and professionalism. Guests noted that the staff could speak English fluently, making communication easy and pleasant. The reception team, in particular, was highlighted for their welcoming attitude, politeness and willingness to assist with any needs, including booking transportation and accommodating late arrivals from the airport. The staff were described as fantastic, enthusiastic and always eager to ensure a good stay. Overall, the positive remarks reflect a team that prides itself on providing excellent service and making guests feel truly welcome.
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Location
The hotel's placement right in the center of the old town means that many attractions, including Beer Street and Hoan Kiem Lake, are just a short distance away, adding to the travel convenience. Described as centrally located and conveniently close to everything, this accommodation makes it effortless for visitors to reach various famous sites and entertainment venues in Hanoi. The centrality ensures guests have access to all necessary amenities, while still being able to enjoy the bustling nightlife scene.
This location is ideal for those looking for a balance of convenience and lively surroundings, making it perfect for dining, entertainment and quick access to notable landmarks in Hanoi.
Rooms
However, there were recurring issues regarding the condition and upkeep of the rooms. A significant number of guests mentioned that the rooms appeared quite old with some not matching the photos from the booking platform. Reports included damage such as cracks in the walls, broken or out-of-place ceiling lights and furniture wear and tear. There were also complaints about the cleanliness with instances of dirt, strange smells and even bug infestations being noted. Moreover, some rooms lacked basic amenities like towels and toilet paper and issues with the air conditioning and bathroom door were also reported.
In summary, while the hotel offers some clean and comfortable rooms with good amenities and a central location, consistency in maintenance and cleanliness appears to be an area needing improvement.
Beds
Cleanliness
Despite these issues, there are occasional highlights where guests describe the rooms as clean, cozy and beautifully decorated. There are also mentions of polite room service and quiet, clean accommodations. However, these positive comments are overshadowed by the numerous reports of inadequate cleaning.
Staff
No, Hanoi Memory Premier Hotel & Spa doesn't have any pool.
Yes, a spa is available at Hanoi Memory Premier Hotel & Spa.
No, Hanoi Memory Premier Hotel & Spa doesn't allow dogs.
No, parking facilities aren't available at Hanoi Memory Premier Hotel & Spa.
No, Hanoi Memory Premier Hotel & Spa doesn't have a gym.
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