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Summary of reviewsHotel Emerald Waters Classy earns high acclaim across multiple aspects, particularly praised for its prime location in Hanoi's historic Old Quarter. The hotel is ideally positioned for exploring key landmarks such as Hoan Kiem Lake, night market and Beer Street, balancing central convenience with tranquility on a quieter side street.
The breakfast experience is widely appreciated for its variety and quality, combining Asian and Western options. Freshly made dishes, abundant choices and thoughtful takeaway options for early departures highlight the hotel’s commitment to guest satisfaction. Dinner at the in-house restaurant is also a standout feature, offering a superb and diverse menu at reasonable prices with a delightful ambiance and excellent service.
Guest rooms are noted for their cleanliness, comfort and spaciousness. Rooms are well-maintained with comfortable beds and functional amenities. Some rooms come with balconies, adding to the appeal. Though some guests found certain rooms small or dated, the overall sentiment is positive. The meticulous cleanliness extends to all areas of the hotel, ensuring a fresh and pleasant environment.
The staff at Hotel Emerald Waters Classy are frequently lauded for their friendliness, attentiveness and professionalism, making guests feel valued and cared for. The front desk staff, in particular, are highlighted for their helpfulness and knowledge, often going above and beyond to ensure guest comfort.
Family-friendliness is another significant strength with staff providing exceptional support and the hotel offering practical amenities like connecting rooms. The location also allows easy access to family activities, further enhancing the experience.
While the WiFi receives mixed reviews with some guests enjoying reliable service and others noting occasional issues, many find it satisfactory. The hotel’s location also allows guests to enjoy Hanoi’s vibrant nightlife while offering a quiet retreat when needed.
The beds are generally very comfortable, contributing to a restful stay, though individual preferences vary. Despite minor issues like damp bedding due to weather, the quality of sleep is typically praised.
Overall, Hotel Emerald Waters Classy is highly recommended for its excellent service, exceptional location and well-maintained facilities. It offers great value for money, standing out as a reliable and comfortable choice in the heart of Hanoi. Show more
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Hotel near Nightlife Spots
Located on Gia Ngu Street in the Old Quarter, offering convenient access to the nightlife around Hoan Kiem Lake. Proximity to bars, restaurants, and entertainment venues makes it ideal for nightlife enthusiasts.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Cheap Hotel
Accessible Hotel
4-Star Hotel
Room Types
Deluxe Double RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This double room has air conditioning, a minibar, flat-screen TV with cable channels, as well as fruit for guests. The unit has 1 bed.
Suite BalconyThe air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. Boasting a terrace with city views, this suite also offers soundproof walls and a flat-screen TV with cable channels. The unit has 1 bed.
Executive Suite with BalconyThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 2 beds.
Standard Double RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This double room features air conditioning, a minibar, flat-screen TV with cable channels, as well as fruit for guests. The unit offers 1 bed.
Deluxe Twin RoomProviding free toiletries, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This twin room features air conditioning, a minibar, flat-screen TV with cable channels, as well as fruit for guests. The unit offers 2 beds.
Connecting Room - FamilyThe spacious quadruple room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a bidet. The unit has 3 beds.
Family Suite with BalconyThe spacious family room provides air conditioning, soundproof walls, a terrace with city views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Guest Reviews
9.2
Excellent
Location
Hotel Emerald Waters Classy boasts an exceptional location, nestled in the heart of Hanoi's historic Old Quarter. Guests consistently highlight its prime position, which places them mere steps away from the vibrant Hoan Kiem Lake and amidst the bustling, yet charming, streets of the old town. The hotel's central setting allows for easy exploration of numerous attractions, including the night market, Beer Street and various dining and shopping venues.
Despite its proximity to the energetic downtown area, the hotel is situated on a quieter side street, offering a peaceful retreat from the city's hustle and bustle. This ideal blend of central convenience and tranquility makes it a perfect starting point for tourists keen to explore Hanoi on foot. Whether it's the ease of reaching key landmarks or the abundance of nearby cafes and restaurants, the location of Hotel Emerald Waters Classy is frequently praised as one of its standout features.
Breakfast
Hotel Emerald Waters Classy serves an impressive breakfast experience, warmly praised by guests for its variety, taste and quality. The breakfast offerings are vast, combining both Asian and Western styles with numerous options to cater to diverse preferences. Guests can enjoy freshly made dishes, including pho, omelettes and continental staples, ensuring a satisfying start to their day.
Many reviews highlight the delicious nature and the abundance of breakfast items, making it a standout feature of the hotel. Even for early departures, the hotel staff thoughtfully prepares takeaway breakfast options, a detail that has garnered appreciation from guests.
Despite the generally high praise, a few guests noted areas for improvement, such as the need for a larger variety or the occasional limited selection. Additionally, the breakfast area, though cozy and well-organized, can sometimes feel small and cramped.
Overall, the breakfast at Hotel Emerald Waters Classy is a significant highlight, often described as excellent, delicious and varied. The combination of a great selection, high-quality ingredients and the accommodating service of the staff makes it a noteworthy part of the guest experience.
Dinner
The dining experience at Hotel Emerald Waters Classy consistently receives high praise from guests for its delectable cuisine and excellent service. The hotel's in-house restaurant, located in the basement, is frequently described as delightful, lovely, superb and full of charm. Guests highlight the restaurant's delicious food available for lunch and dinner, noting that meals are prepared to perfection and offered at fair, reasonable prices. There is a significant emphasis on the exceptional quality of both the food and the service provided by the restaurant staff and room service team.
The typical Vietnamese dinner is particularly appreciated, along with a good variety of dishes that come with a discount for hotel guests. Breakfast also stands out with its daily changing dishes, ensuring no repetition during extended stays and includes both sweet and savory options that are thoroughly enjoyed by guests.
The restaurant's ambiance, cleanliness and the convenience of food delivery to the rooms add to its appeal. Afternoon tea offered by the restaurant is an absolute delight and the overall dining experience often leaves visitors content and recommending the restaurant to others.
In summary, the Hotel Emerald Waters Classy restaurant is highly recommended for its superb and diverse menu, excellent service and overall high-quality dining experience, making it a must-visit for guests of the hotel.
Rooms
Hotel Emerald Waters Classy receives commendations for its rooms' cleanliness, comfort and spaciousness. Many guests appreciated the well-maintained and spotless environment, often highlighting the comfortable beds and functional amenities. Rooms were described as cozy, beautifully decorated and conveniently appointed with everything one might need. The addition of balconies to some rooms was also well-received, offering a pleasant view and a quiet retreat from the bustling surroundings.
While some rooms were noted to be small or dated, others were praised for being spacious and modern. The showers and bathrooms generally garnered positive feedback with some guests mentioning large and well-equipped bathrooms. Despite a few rooms being described as having a musty smell or outdated furnishings, the overall sentiment leaned heavily towards satisfaction.
Upgrades to rooms often included enhanced features such as better views or additional space, which guests found worth the extra cost. The interconnected rooms were considered ideal for families. However, there were occasional mismatches between room expectations set by online photos and reality.
In summary, rooms at Hotel Emerald Waters Classy are predominantly seen as clean, comfortable and adequately equipped, making it a reliable choice for a stay in the heart of Hanoi.
Beds
Hotel Emerald Waters Classy has a reputation for providing guests with a notably comfortable and cozy sleeping experience. Many reviewers highlight the quality and comfort of the beds with numerous mentions of very comfortable, super comfortable and cozy beds. The bedding is often described as good quality, clean and comfortable, contributing to a restful night's sleep.
Guests particularly appreciate the size of the beds, frequently noting their large dimensions which add to the comfort. The mattresses are generally comfortable with some referring to them as firm yet still pleasant to sleep on. However, a few guests found the beds a bit too firm or too soft for their liking, indicating that individual preferences may vary.
On the downside, several reviews point out an issue with the bed corners being easy to bump into, which may cause some inconvenience. Additionally, a couple of reviews mentioned that the bedding could feel a bit damp, likely due to the weather conditions during their stay.
In summary, guests at Hotel Emerald Waters Classy can expect very comfortable and large beds that contribute greatly to a relaxing stay, although some minor issues with bed corners and occasional dampness have been noted.
Cleanliness
Hotel Emerald Waters Classy consistently impresses guests with its impeccable cleanliness. Visitors frequently highlight the spotless and pristine condition of the rooms and facilities, emphasizing that the hotel maintains a high standard of cleanliness throughout. Rooms are described as very clean, comfortable, well-equipped and spacious, making them a perfect retreat for travelers.
The entire hotel, from the lobby to the bathrooms, is meticulously maintained with several guests noting the fresh and pleasant smell that permeates the property. Daily cleaning services ensure that all areas remain in pristine condition, further demonstrating the great effort put into maintaining the hotel's presentation.
Guests appreciate the quiet, clean and comfortable ambiance of the hotel, often mentioning that even when fully booked, it never feels crowded or noisy. Additionally, the staff's professional and friendly demeanor contributes to the overall pleasant environment, always willing to assist guests and provide a welcoming atmosphere.
The cleanliness extends to the hotel's dining areas as well with many guests praising the delicious breakfasts and meals served in a clean and inviting setting. In summary, Hotel Emerald Waters Classy offers a consistently clean and comfortable experience, making it a highly recommended choice for travelers who prioritize hygiene and comfort during their stay.
Staff
At Hotel Emerald Waters Classy, the standout feature of the experience is undeniably the exceptional staff. Guests frequently commend the hotel's team for their incredible friendliness, attentiveness and professionalism. Visitors are warmly welcomed, often with smiles, fresh juice and fruit, setting a positive tone for their stay from the moment they arrive.
The front desk, notably with staff members such as Tracy, Sophie, Alex and Kim, consistently receive high praise for their helpfulness and excellent customer service. They are adept at speaking English, providing detailed recommendations for local sightseeing, arranging transportation and helping guests organize tours with great efficiency. Many guests highlight the personalized service and the staff’s readiness to go above and beyond to ensure comfort and satisfaction.
Team members are not just courteous but also genuinely hospitable, treating guests like family and remembering their names, which adds a personalized touch to each stay. The concierge service is particularly noted for its thoroughness in planning excursions and solving travel logistics with a warm and accommodating attitude.
Whether it’s assisting with early check-ins, offering useful local tips or simply maintaining a polite and attentive demeanor, the staff at Hotel Emerald Waters Classy excel in making every guest feel valued and cared for. Their collective effort and spirited hospitality make the stay truly unforgettable, elevating the overall experience beyond mere accommodation to a warm and memorable interaction with the essence of superb customer service.
Wi-Fi
Hotel Emerald Waters Classy receives mixed reviews regarding its WiFi services. Highlights from guest feedback emphasize that the WiFi is generally good, reliable and sometimes even described as excellent or high-speed. Many appreciate the reliable and good internet connection which is easily available throughout the hotel. Several guests have expressed satisfaction with the strong and very good WiFi, noting it as among the best they experienced in Vietnam.
However, there are also some noted areas for improvement. A number of guests reported the internet to be slow and intermittent, occasionally becoming weak or very slow, particularly at night. Some experienced WiFi issues on specific floors with comments on unstable connections or lacking internet in certain rooms. Overall, while many guests find the hotel's WiFi satisfactory, there are occasional lapses in performance that could benefit from attention.
Family
Hotel Emerald Waters Classy in Hanoi offers an exceptionally family-friendly experience, making it a top choice for travelers with children. Many guests praised the incredibly helpful and considerate staff, who went out of their way to make families feel welcomed and comfortable. The attentiveness and warmth of the staff left a lasting impression, ensuring that families felt looked after from the moment they arrived.
Conveniently located for family activities, the hotel also offers practical family amenities such as connecting rooms and family rooms, which guests found particularly useful. These rooms provided ample space and comfort, making them ideal for families traveling with children or older relatives. The light breakfast, cozy atmosphere and efficient luggage storage further enhanced the overall convenience and harmony of the stay.
Guests appreciated the hotel's support in organizing activities and ticket bookings, simplifying their travel experience. Reviews frequently highlighted the great hospitality and the welcoming, friendly nature of the staff, who answered any questions and were always ready to assist. The atmosphere was consistently warm and cozy, making the hotel feel like a home away from home.
Overall, Hotel Emerald Waters Classy comes highly recommended for families due to its excellent location, family-friendly rooms and outstanding service. Whether traveling with young children or older family members, this hotel ensures a memorable and pleasant stay in Hanoi.
Nightlife
Hotel Emerald Waters Classy enjoys an enviable location in the midst of Hanoi's vibrant nightlife. Nestled in the heart of the old quarter, the hotel offers guests unparalleled access to the lively Beer Street Walking Street, opera and an array of local pubs, cafes and restaurants. The neighborhood buzzes with a great nightlife atmosphere, ensuring that visitors looking to immerse themselves in local culture will not be disappointed.
The proximity to the night market provides additional evening entertainment options, all within easy walking distance. Despite being in such an energetic area, the hotel itself remains remarkably quiet, ensuring a peaceful retreat after a night of revelry. This balance of lively surroundings and tranquility makes it an ideal choice for those wanting to experience Hanoi's nightlife without compromising on comfort.
The hotel staff further enhance the experience by recommending and securing reservations at notable local eateries, including vegan options, for a comprehensive and enjoyable stay. Whether looking for the hustle of the city's nightlife or the peace of a quiet retreat, Hotel Emerald Waters Classy offers the best of both worlds for its guests.
4 Star
Hotel Emerald Waters Classy positions itself firmly as a four-star hotel, praised for its great value for money across numerous reviews. Guests frequently commend the service, describing it as five-star quality, echoing its efficiency and professionalism. The hotel is situated in a perfect location, making it highly recommendable for visitors.
The property, although older, is well-maintained and reflects a classiness true to its name. Reviewers highlight its comfortable accommodations, great facilities and excellent cleanliness. The decor, especially in the lobby, adds to an inviting atmosphere.
Breakfast and other meals come highly rated, noted for their deliciousness. Staff are consistently highlighted for their friendliness and helpfulness, contributing significantly to guests' positive experiences.
However, a few reviews do suggest that the rooms lack the expected four-star quality. The hotel's building, while classy, may show signs of age but overall is kept in good condition.
Despite some minor critiques, the hotel's value for money remains a standout feature with many guests expressing a willingness to return. The hotel offers a solid option for those seeking reliable four-star accommodations with standout service and a prime location.
Business
Hotel Emerald Waters Classy is an excellent choice for business travelers, offering comprehensive facilities and services tailored to their needs. The staff displays a high level of professionalism, providing invaluable assistance with transportation arrangements and offering practical business tips. The hotel is incredibly well-equipped for business trips, featuring convenient amenities such as in-room desks that facilitate work and comfortable environments suited for business activities.
Guests appreciate the thoughtful services, like helpful luggage storage and prompt attention to maintenance issues. The hotel stands out for its business-friendly atmosphere, accommodating needs ranging from overnight stays to longer business engagements. Overall, it is highly recommended for its great work facilities, making it perfectly suited for business trips, travelers and visitors alike.
Accessible
Hotel Emerald Waters Classy offers an excellent stay for guests with disabilities, providing a high level of accessibility and comfort. The location is a major highlight; situated right in the Old Quarter, it ensures that everything is close by and easily accessible, including major attractions, the night market and numerous restaurants. Wheelchair users and other disabled guests will find the hotel well-equipped with accessible bathrooms and other essential features designed for convenience.
Guests highlighted the comfortable rooms with some enjoying balconies that overlook the bustling street below. The staff's hospitality is another standout aspect; they are always available to assist with transportation, provide information about local food outlets and shopping areas and make check-ins easy. The rooms are spacious enough to accommodate luggage comfortably, further adding to the convenience.
Perfect for discovering Hanoi, the hotel's central position allows for easy access to the various vibrant areas, including Beer Street and the night market. Whether arranging travel plans or accommodating elderly guests, the staff goes above and beyond to ensure a pleasant stay. Overall, Hotel Emerald Waters Classy is an ideal choice for anyone looking for a convenient and comfortable base to explore Hanoi, especially those with accessibility needs.
Honeymoon
Hotel Emerald Waters Classy is a destination lauded for its panoramic views and romantic ambiance, making it an excellent choice for honeymooners. Guests frequently highlight the cozy and quiet environment, which is ideal for a romantic getaway. The hotel staff go above and beyond to create memorable experiences, such as surprising guests with bouquets in the room and decorating with rose petals. Special touches like these contribute to the pleasant and iconic honeymoon experiences shared by visitors. The honeymoon suite specifically receives praise for its thoughtful and romantic setup, including delightful surprises like wedding cakes. Overall, Hotel Emerald Waters Classy offers an inviting and scenic setting for couples celebrating special occasions.
Romantic
Hotel Emerald Waters Classy offers an idyllic haven for couples seeking a romantic getaway. The atmosphere is welcoming and enhanced by a touch of attentive service, making guests feel pampered from the moment they receive their welcoming drinks. The hotel excels at creating a romantic ambiance that is both cozy and beautiful, perfect for anniversaries and honeymoons.
The setting is ideal for couples with a quiet location that ensures a peaceful stay with no street noise filtering into the rooms. The rooms themselves are decorated in an exceptionally romantic way, adding to the overall intimate experience. Guests have praised the romantic dinner options and honeymoon setups, highlighting the hotel's commitment to crafting memorable romantic experiences.
In summary, Hotel Emerald Waters Classy delivers a serene, romantic setting with cozy, clean rooms and an overarching atmosphere that is perfect for couples looking to unwind and enjoy each other's company.
No, Hotel Emerald Waters Classy doesn't have any pool.
No, a spa isn't available at Hotel Emerald Waters Classy.
No, Hotel Emerald Waters Classy doesn't allow dogs.
No, parking facilities aren't available at Hotel Emerald Waters Classy.
No, Hotel Emerald Waters Classy doesn't have a gym.