Ja Cosmo Hotel and Spa
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Summary of reviewsJa Cosmo Hotel and Spa, situated in the heart of Hanoi's Old Quarter, is celebrated for its prime location that offers guests easy access to major attractions, bustling markets, lively bars and charming cafes. Despite being centrally located, the hotel manages to provide a peaceful retreat from the city's vibrant street life. Visitors appreciate the convenience of having various dining and entertainment options close by, along with the ability to explore the historic sites on foot.
The staff at Ja Cosmo Hotel and Spa are universally acclaimed for their friendliness, professionalism and exceptional service, contributing significantly to the positive experience of the guests. Individuals such as Brian, Sophia and Michael frequently receive specific praise for their helpful and accommodating nature. The team's genuine kindness and attentiveness, including organizing trips and accommodating unusual requests, make guests feel right at home.
In terms of dining, the hotel’s breakfast is well-received for its diverse and delicious offerings, including local dishes like pho and crepes, though there are suggestions for more variety and larger breakfast space to avoid crowding. Dinner service, particularly the pho, is also a standout, consistently exceeding expectations and leaving a lasting impression on diners.
The rooms at Ja Cosmo Hotel and Spa offer a mix of experiences. Many guests highlight the spaciousness, comfort and cleanliness of the rooms, particularly praising the modern and well-equipped bathrooms. Some minor issues with cleanliness and maintenance were noted, such as occasional stains and outdated furniture. However, the overall spaciousness and comfort, coupled with value for money, make the rooms appealing despite these occasional drawbacks.
Cleanliness extends throughout the hotel with housekeeping receiving commendations for ensuring rooms and common areas are well-maintained. Guests frequently mention the feeling of luxury and comfort thanks to the spotless conditions of the accommodations.
While the WiFi is generally praised for its speed and reliability, there are reports of inconsistent connectivity, particularly on higher floors. This inconsistency highlights an area where the hotel could improve.
The spa services receive positive feedback for the quality of massages and the helpful nature of the staff, yet some guests feel the prices are steep and certain amenities are occasionally unavailable. Despite this, the spa adds a favorable dimension to the hotel experience for those seeking relaxation.
Parking facilities are noted as convenient but could use improvements in terms of security and setup. However, the central location and helpful staff offset these minor inconveniences.
For families, Ja Cosmo Hotel and Spa is highly recommended, offering spacious, clean rooms and a welcoming atmosphere. The staff's exceptional service contributes to a comfortable and enjoyable stay for families, accommodating both elderly guests and young children.
The beds are frequently praised for their comfort and spaciousness, greatly contributing to restful sleep experiences. While some guests mentioned that they found the beds harder than preferred, the overall sentiment is positive.
Overall, Ja Cosmo Hotel and Spa is recognized for its excellent location, friendly and helpful staff, clean and spacious accommodations and good dining options, making it a top choice for visitors to Hanoi seeking a comforting and convenient stay.
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The staff at Ja Cosmo Hotel and Spa are universally acclaimed for their friendliness, professionalism and exceptional service, contributing significantly to the positive experience of the guests. Individuals such as Brian, Sophia and Michael frequently receive specific praise for their helpful and accommodating nature. The team's genuine kindness and attentiveness, including organizing trips and accommodating unusual requests, make guests feel right at home.
In terms of dining, the hotel’s breakfast is well-received for its diverse and delicious offerings, including local dishes like pho and crepes, though there are suggestions for more variety and larger breakfast space to avoid crowding. Dinner service, particularly the pho, is also a standout, consistently exceeding expectations and leaving a lasting impression on diners.
The rooms at Ja Cosmo Hotel and Spa offer a mix of experiences. Many guests highlight the spaciousness, comfort and cleanliness of the rooms, particularly praising the modern and well-equipped bathrooms. Some minor issues with cleanliness and maintenance were noted, such as occasional stains and outdated furniture. However, the overall spaciousness and comfort, coupled with value for money, make the rooms appealing despite these occasional drawbacks.
Cleanliness extends throughout the hotel with housekeeping receiving commendations for ensuring rooms and common areas are well-maintained. Guests frequently mention the feeling of luxury and comfort thanks to the spotless conditions of the accommodations.
While the WiFi is generally praised for its speed and reliability, there are reports of inconsistent connectivity, particularly on higher floors. This inconsistency highlights an area where the hotel could improve.
The spa services receive positive feedback for the quality of massages and the helpful nature of the staff, yet some guests feel the prices are steep and certain amenities are occasionally unavailable. Despite this, the spa adds a favorable dimension to the hotel experience for those seeking relaxation.
Parking facilities are noted as convenient but could use improvements in terms of security and setup. However, the central location and helpful staff offset these minor inconveniences.
For families, Ja Cosmo Hotel and Spa is highly recommended, offering spacious, clean rooms and a welcoming atmosphere. The staff's exceptional service contributes to a comfortable and enjoyable stay for families, accommodating both elderly guests and young children.
The beds are frequently praised for their comfort and spaciousness, greatly contributing to restful sleep experiences. While some guests mentioned that they found the beds harder than preferred, the overall sentiment is positive.
Overall, Ja Cosmo Hotel and Spa is recognized for its excellent location, friendly and helpful staff, clean and spacious accommodations and good dining options, making it a top choice for visitors to Hanoi seeking a comforting and convenient stay.
Hotel with Rooms With Jacuzzi / Hot-tub
This hotel offers rooms with jacuzzis, providing a relaxing and comfortable stay in Hanoi. Its spa services and central location enhance the overall experience.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
EV charging stations
Small Hotel
4-Star Hotel
Guest Reviews
Ja Cosmo Hotel and Spa enjoys a coveted location in the heart of Hanoi, making it exceptionally convenient for travelers. Positioned in the Old Quarter and just a short walk from Hoan Kiem Lake, the hotel provides easy access to the city's main attractions, including bustling markets, lively bars and charming cafes. Guests frequently highlight the central position which allows them to explore historic sites and enjoy the vibrant street life of Hanoi on foot.
The surrounding area is rich in dining and entertainment options with an array of local restaurants and shops close by. Visitors appreciate that everything they need is within walking distance, from tourist spots to practical amenities.
Reviewers also commend the peacefulness of their stay despite being in such a central and dynamic part of the city. The hotel's strategic placement on quieter streets of the Old Quarter ensures a restful night after a day of exploring.
In conclusion, the hotel's prime location, combined with friendly and helpful staff, contributes significantly to its positive guest experience. This makes Ja Cosmo Hotel and Spa a top choice for anyone visiting Hanoi, particularly first-time travelers keen to immerse themselves in the cultural and historical essence of the city.
The breakfast experience at Ja Cosmo Hotel and Spa generally receives positive feedback from guests, who appreciate the diverse and delicious food options available. Many highlight the freshness and taste of the breakfast with dishes like pho, crepes, pancakes and beef noodles receiving particular praise. The breakfast is often described as generous, abundant, hearty and complete with a variety of dishes that cater to different tastes, including hot dish options, fresh eggs and good coffee.
However, there are some aspects that guests believe could be improved. While the breakfast is considered good or very good by many, there are comments concerning limited variety and the desire for more diverse and authentic Western-style options. The breakfast room itself is noted to be small and can become crowded during peak times, affecting the overall experience. Some guests were not particularly thrilled with certain offerings like the French toast or found the coffee to be cold.
Overall, the breakfast at Ja Cosmo Hotel and Spa seems well-received with many guests enjoying their meals and appreciating the friendly and efficient staff. However, there's room for improvement in terms of variety and managing crowd sizes.
Ja Cosmo Hotel and Spa in Vietnam garners acclaim particularly for its dining experiences. Guests frequently praise the delicious pho, noting it as a standout dish. Dinner service at the hotel repeatedly exceeds expectations, offering a variety of delicious meals that leave a positive impression. However, there are mentions of a limited variety in the breakfast selection, though the available options are generally considered good with highlights including textured toast and French toast. Despite some guests feeling that breakfast lacked certain selections and flavors, the overall dining experience at Ja Cosmo Hotel and Spa remains favorable, augmented by helpful recommendations for nearby restaurants.
Ja Cosmo Hotel and Spa offers a mixed experience when it comes to its rooms. Many guests appreciated the spaciousness of the rooms, often describing them as huge, comfortable and clean. The bathrooms typically receive positive mentions for being modern and well-equipped with ample amenities provided. However, some guests noted that the cleanliness could be inconsistent with a few mentioning stains on carpets and walls or rooms not thoroughly cleaned before their arrival.
Room aesthetics seem to be hit or miss; while some rooms are beautifully decorated and as shown in pictures, others appear older and a bit shabby. Maintenance issues were also flagged, such as tricky locks, outdated furniture and some amenities needing refurbishment. Additionally, a few rooms had a damp or musty smell.
Location-wise, the hotel is well-placed and the staff are frequently praised for their friendliness and helpfulness. Many guests felt they received value for money, enjoying the comfortable and large rooms, despite noting that the overall decor could use an update. Whether for short stays or city visits, the spaciousness and cleanliness of the rooms make for a comfortable experience, even if the hotel’s age occasionally shows.
At 'Ja Cosmo Hotel and Spa,' guests frequently highlight the comfort and spaciousness of the beds as a notable feature of their stay. Most reviews commend the large and cozy nature of the beds, describing them as big and comfortable, providing restful sleep experiences. The rooms complement the beds, being described as big, clean and spacious. Comfortable bedding and medium to firm pillows are a recurring positive note, ensuring a pleasant sleep for guests.
However, there are mentions of the beds being harder than some guests preferred with a few remarking they could have been softer. Despite this, the overall sentiment leans towards the beds contributing to a restful stay with some guests expressing that the beds were exceptionally comfortable and provided the best night's sleep. The rooms, although sometimes noted as dated or minimal, maintain a standard of cleanliness and comfort. The hotel’s efforts are reflected in the generally positive reception towards the sleeping arrangements, reinforcing 'Ja Cosmo Hotel and Spa' as a good choice for a comfortable stay.
Ja Cosmo Hotel and Spa receives numerous commendations for its impeccable cleanliness and comfortable accommodations based on guest reviews. Visitors frequently describe the rooms as spotlessly clean, well-maintained and comfortable, often highlighting the luxurious and spacious nature of the facilities. The hotel's housekeeping staff is praised for their excellent service, ensuring that rooms are cleaned regularly and thoroughly, contributing to an overall atmosphere of cleanliness and tidiness throughout the establishment.
The cleanliness extends beyond the rooms to other areas of the hotel as well, such as the spa lounge, which is noted for being peaceful and clean. The hotel’s reception and dining areas are also well-maintained, adding to the positive experience for guests.
However, there are occasional mentions of inconsistency with some rooms needing a bit more attention and a few instances of dated amenities. Despite these minor issues, the general consensus is that the high standards of cleanliness significantly enhance the stay, making Ja Cosmo Hotel and Spa a recommended choice for those prioritizing a clean and comfortable environment.
The reviews for the staff at Ja Cosmo Hotel and Spa are overwhelmingly positive, highlighting their friendliness, professionalism and exceptional service. Many guests specifically praise individuals such as Brian, Sophia, Michael and others for their outstanding assistance. Brian and Sophia frequently receive accolades for being particularly helpful and accommodating with organizing trips, arranging transfers and addressing guests' needs efficiently.
The staff collectively are noted for their enthusiasm, genuine kindness and ability to make guests feel at home. Their attentiveness and proactive approach, including following up via text, holding bags and accommodating unusual requests, have left a significant impression on visitors. The reception team, including figures like Richard and Thủy, are appreciated for their warm and professional demeanor.
Guests also commend the staff's initiative in providing excellent city tips and recommendations for dining, which adds to the overall positive experience. The sense of hospitality exceeds expectations with a team that is consistently described as communicative, supportive and eager to please.
Despite some mentions of rooms needing refurbishment, the stellar performance of the staff strongly enhances the visitors' stay, making Ja Cosmo Hotel and Spa a highly recommended destination for travelers seeking attentive and exceptional service.
At Ja Cosmo Hotel and Spa, guests have experienced a mixed bag when it comes to WiFi connectivity. Many guests have praised the hotel for its high-speed and very good WiFi, highlighting that the connection is fast and reliable in many areas. Some guests have even noted that the WiFi is consistently great throughout the hotel.
However, it's important to note that those staying on higher floors, particularly around the 9th floor, have reported difficulties with intermittent or unstable connections. Some have mentioned that the WiFi was either non-existent or poor in their rooms. This inconsistency could be problematic for travelers who rely heavily on a stable internet connection.
Overall, while Ja Cosmo Hotel and Spa offers excellent WiFi in certain areas, improvements could be made to ensure a more consistent and reliable experience across all floors.
The spa at Ja Cosmo Hotel and Spa receives mixed reviews from its guests. Many visitors highlight the staff as being nice and helpful, creating a welcoming atmosphere. The massages are often praised with guests specifically noting the great quality of the treatments they received. However, some feel that the services are somewhat pricey and there are mentions of the rooms with jacuzzis being unavailable, which could be a letdown for some.
While the spa services are generally satisfactory, a few guests experienced issues with rough massages and cleanliness, indicating room for improvement. It's also worth noting that the overall quality of the rooms varies with certain rooms in need of refurbishment and smaller spaces offering less of a spa-like feel. Despite these points, the positive feedback on the spa treatments and staff adds a favorable dimension to Ja Cosmo Hotel and Spa, making it a notable aspect of the hotel stay for those seeking relaxation.
The Ja Cosmo Hotel and Spa boasts a convenient location near the old town and is just steps away from the parking lot. While the parking setup might require some improvements and is not all that secure, the hotel's prime position more than makes up for it. Guests rave about the support and assistance provided by the staff—including organizing local taxis, booking tours and excursions and arranging transportation to the airport. Despite some initial hiccups like a late check-in, the team at Ja Cosmo Hotel and Spa went above and beyond to hold luggage and assist with travel plans, making the overall experience smooth and enjoyable.
Ja Cosmo Hotel and Spa shines as a perfect choice for families, offering a blend of excellent service, spacious accommodations and a welcoming atmosphere. The family rooms are notably spacious, comfortably fitting small families and even groups of three. They are consistently clean with spotless bathrooms adding to the overall comfort.
The staff's hospitality is a standout, frequently mentioned for their accommodating and friendly nature. They go above and beyond, assisting with all requirements, helping promptly with check-in and check-out organizing surprises for special occasions and even guiding guests in their travel itineraries. Names like Brian, Sophia and Richard are highlighted for their exceptional service.
The breakfast variety caters to all tastes, satisfying those who prefer simple options and contributing to a peaceful morning ambience. Families appreciate the hotel’s great location in the Old Quarter, finding it suitable for both elderly and young children. Despite being in a central location, the hotel's atmosphere remains quiet and relaxing.
In summary, Ja Cosmo Hotel and Spa presents a great value for money, especially for families. Its spacious, clean rooms, top-notch staff and thoughtful amenities make it a place where the whole family can be happy and satisfied.
Ja Cosmo Hotel and Spa is situated in an ideal location, just two minutes from Hoan Thiem Lake, making it convenient for travelers who wish to explore the area. The hotel's staff consistently receives high praise for their exceptional service and friendliness, contributing to a welcoming atmosphere. Guests appreciate the cleanliness and comfort of the rooms, emphasizing that they are spacious and always well-maintained.
The hotel's amenities are generally considered to align with a four-star rating, though there are differing opinions on whether it truly meets this standard. Some guests highlight the affordability and overall positive experience, describing the hotel as great from top to bottom and praising the excellent breakfast offered.
However, there are areas of concern that detract from the overall experience. Several guests have noted that the rooms do not always match the pictures provided online with some mentioning outdated decor and the need for refurbishment. Issues such as broken door locks and the lack of Wi-Fi have also been reported and the breakfast room's size was considered inadequate by some.
While the hotel has its merits, including an ideal location, clean facilities and outstanding staff, it seems to struggle with consistency in maintaining four-star standards across all rooms and services. Some visitors felt the hotel's rating did not accurately reflect their experience, suggesting that it might be closer to a three-star level in terms of quality and amenities. Despite these criticisms, the hotel remains a solid pick for travelers who value location and service.
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Location
The surrounding area is rich in dining and entertainment options with an array of local restaurants and shops close by. Visitors appreciate that everything they need is within walking distance, from tourist spots to practical amenities.
Reviewers also commend the peacefulness of their stay despite being in such a central and dynamic part of the city. The hotel's strategic placement on quieter streets of the Old Quarter ensures a restful night after a day of exploring.
In conclusion, the hotel's prime location, combined with friendly and helpful staff, contributes significantly to its positive guest experience. This makes Ja Cosmo Hotel and Spa a top choice for anyone visiting Hanoi, particularly first-time travelers keen to immerse themselves in the cultural and historical essence of the city.
Breakfast
However, there are some aspects that guests believe could be improved. While the breakfast is considered good or very good by many, there are comments concerning limited variety and the desire for more diverse and authentic Western-style options. The breakfast room itself is noted to be small and can become crowded during peak times, affecting the overall experience. Some guests were not particularly thrilled with certain offerings like the French toast or found the coffee to be cold.
Overall, the breakfast at Ja Cosmo Hotel and Spa seems well-received with many guests enjoying their meals and appreciating the friendly and efficient staff. However, there's room for improvement in terms of variety and managing crowd sizes.
Dinner
Rooms
Room aesthetics seem to be hit or miss; while some rooms are beautifully decorated and as shown in pictures, others appear older and a bit shabby. Maintenance issues were also flagged, such as tricky locks, outdated furniture and some amenities needing refurbishment. Additionally, a few rooms had a damp or musty smell.
Location-wise, the hotel is well-placed and the staff are frequently praised for their friendliness and helpfulness. Many guests felt they received value for money, enjoying the comfortable and large rooms, despite noting that the overall decor could use an update. Whether for short stays or city visits, the spaciousness and cleanliness of the rooms make for a comfortable experience, even if the hotel’s age occasionally shows.
Beds
However, there are mentions of the beds being harder than some guests preferred with a few remarking they could have been softer. Despite this, the overall sentiment leans towards the beds contributing to a restful stay with some guests expressing that the beds were exceptionally comfortable and provided the best night's sleep. The rooms, although sometimes noted as dated or minimal, maintain a standard of cleanliness and comfort. The hotel’s efforts are reflected in the generally positive reception towards the sleeping arrangements, reinforcing 'Ja Cosmo Hotel and Spa' as a good choice for a comfortable stay.
Cleanliness
The cleanliness extends beyond the rooms to other areas of the hotel as well, such as the spa lounge, which is noted for being peaceful and clean. The hotel’s reception and dining areas are also well-maintained, adding to the positive experience for guests.
However, there are occasional mentions of inconsistency with some rooms needing a bit more attention and a few instances of dated amenities. Despite these minor issues, the general consensus is that the high standards of cleanliness significantly enhance the stay, making Ja Cosmo Hotel and Spa a recommended choice for those prioritizing a clean and comfortable environment.
Staff
The staff collectively are noted for their enthusiasm, genuine kindness and ability to make guests feel at home. Their attentiveness and proactive approach, including following up via text, holding bags and accommodating unusual requests, have left a significant impression on visitors. The reception team, including figures like Richard and Thủy, are appreciated for their warm and professional demeanor.
Guests also commend the staff's initiative in providing excellent city tips and recommendations for dining, which adds to the overall positive experience. The sense of hospitality exceeds expectations with a team that is consistently described as communicative, supportive and eager to please.
Despite some mentions of rooms needing refurbishment, the stellar performance of the staff strongly enhances the visitors' stay, making Ja Cosmo Hotel and Spa a highly recommended destination for travelers seeking attentive and exceptional service.
Wi-Fi
However, it's important to note that those staying on higher floors, particularly around the 9th floor, have reported difficulties with intermittent or unstable connections. Some have mentioned that the WiFi was either non-existent or poor in their rooms. This inconsistency could be problematic for travelers who rely heavily on a stable internet connection.
Overall, while Ja Cosmo Hotel and Spa offers excellent WiFi in certain areas, improvements could be made to ensure a more consistent and reliable experience across all floors.
Spa
While the spa services are generally satisfactory, a few guests experienced issues with rough massages and cleanliness, indicating room for improvement. It's also worth noting that the overall quality of the rooms varies with certain rooms in need of refurbishment and smaller spaces offering less of a spa-like feel. Despite these points, the positive feedback on the spa treatments and staff adds a favorable dimension to Ja Cosmo Hotel and Spa, making it a notable aspect of the hotel stay for those seeking relaxation.
Parking
Family
The staff's hospitality is a standout, frequently mentioned for their accommodating and friendly nature. They go above and beyond, assisting with all requirements, helping promptly with check-in and check-out organizing surprises for special occasions and even guiding guests in their travel itineraries. Names like Brian, Sophia and Richard are highlighted for their exceptional service.
The breakfast variety caters to all tastes, satisfying those who prefer simple options and contributing to a peaceful morning ambience. Families appreciate the hotel’s great location in the Old Quarter, finding it suitable for both elderly and young children. Despite being in a central location, the hotel's atmosphere remains quiet and relaxing.
In summary, Ja Cosmo Hotel and Spa presents a great value for money, especially for families. Its spacious, clean rooms, top-notch staff and thoughtful amenities make it a place where the whole family can be happy and satisfied.
4 Star
The hotel's amenities are generally considered to align with a four-star rating, though there are differing opinions on whether it truly meets this standard. Some guests highlight the affordability and overall positive experience, describing the hotel as great from top to bottom and praising the excellent breakfast offered.
However, there are areas of concern that detract from the overall experience. Several guests have noted that the rooms do not always match the pictures provided online with some mentioning outdated decor and the need for refurbishment. Issues such as broken door locks and the lack of Wi-Fi have also been reported and the breakfast room's size was considered inadequate by some.
While the hotel has its merits, including an ideal location, clean facilities and outstanding staff, it seems to struggle with consistency in maintaining four-star standards across all rooms and services. Some visitors felt the hotel's rating did not accurately reflect their experience, suggesting that it might be closer to a three-star level in terms of quality and amenities. Despite these criticisms, the hotel remains a solid pick for travelers who value location and service.
No, Ja Cosmo Hotel and Spa doesn't have any pool.
Yes, a spa is available at Ja Cosmo Hotel and Spa.
No, Ja Cosmo Hotel and Spa doesn't allow dogs.
Yes, parking facilities are available at Ja Cosmo Hotel and Spa.
No, Ja Cosmo Hotel and Spa doesn't have a gym.
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