Lucien Hanoi Lakeside Hotel & Rooftop
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Summary of reviewsLucien Hanoi Lakeside Hotel & Rooftop, nestled in the heart of Hanoi's Old Quarter, stands out as a superior accommodation choice for travelers seeking both convenience and tranquility. Its central location provides easy access to key attractions such as Hoan Kiem Lake, Beer Street and numerous shopping and dining outlets, all within a short walking distance. Despite being in a bustling area, the hotel offers a peaceful retreat on a quieter side street, ensuring guests can enjoy a good night's rest.
Guests consistently praise the hotel for its breakfast offerings, which feature a wide selection catering to both Western and Asian tastes. The freshness and quality of the food, combined with the impressive city and lake views from the 10th floor, make breakfast a highlight of many stays. Dinner options at the hotel's restaurant and rooftop bar are equally commendable with delicious cuisine and stunning views, further enhanced by the friendly and attentive service.
The rooms at Lucien Hanoi Lakeside Hotel & Rooftop are frequently recognized for their cleanliness, comfort and tasteful decor. While some guests noted that the rooms are smaller than expected, the clever use of space and comfortable amenities more than make up for it. The soundproofing and serene ambiance provide a restful environment and many rooms offer beautiful views of the surrounding area, including Hoan Kiem Lake.
Cleanliness is a standout feature at this hotel with guests lauding the immaculate condition of both rooms and common areas. The diligent and friendly cleaning staff ensures a pleasant and hygienic atmosphere throughout the property.
The exceptional staff at Lucien Hanoi Lakeside Hotel & Rooftop, including noted individuals like Susan, Ruby, Emma and more, receive high accolades for their friendliness, helpfulness and professionalism. The staff's warmth and dedication create a hospitable environment that significantly enhances the overall guest experience. Their ability to fluently communicate in English further adds to the positive interactions.
While the Wi-Fi service receives mixed feedback with some guests experiencing unreliable connections in their rooms, it generally performs well in communal areas such as the lobby.
The spa at Lucien Hanoi Lakeside Hotel & Rooftop is another highlight, providing a wide range of treatments and high-quality services. Guests regularly commend the excellent massages and the relaxing atmosphere of the spa facilities. The skilled masseuses and additional amenities like the sauna and beautiful terrace contribute to a rejuvenating experience.
Families find the Lucien Hanoi Lakeside Hotel & Rooftop especially accommodating with spacious connecting rooms and a well-loved kids' club. The staff excels in providing personalized service, ensuring a family-friendly environment. Safety and convenience are top priorities, making it an ideal choice for families visiting Hanoi.
Lastly, the beds at Lucien Hanoi Lakeside Hotel & Rooftop are often described as very comfortable with many guests reporting an excellent night's sleep thanks to the high-quality bedding and cozy mattresses, despite a few finding them either too hard or too small for two people.
Overall, Lucien Hanoi Lakeside Hotel & Rooftop offers a blend of location convenience, comfort and outstanding service, making it a highly recommended choice for travelers seeking to immerse themselves in Hanoi's vibrant culture while enjoying a relaxing retreat.
Categories
Guests consistently praise the hotel for its breakfast offerings, which feature a wide selection catering to both Western and Asian tastes. The freshness and quality of the food, combined with the impressive city and lake views from the 10th floor, make breakfast a highlight of many stays. Dinner options at the hotel's restaurant and rooftop bar are equally commendable with delicious cuisine and stunning views, further enhanced by the friendly and attentive service.
The rooms at Lucien Hanoi Lakeside Hotel & Rooftop are frequently recognized for their cleanliness, comfort and tasteful decor. While some guests noted that the rooms are smaller than expected, the clever use of space and comfortable amenities more than make up for it. The soundproofing and serene ambiance provide a restful environment and many rooms offer beautiful views of the surrounding area, including Hoan Kiem Lake.
Cleanliness is a standout feature at this hotel with guests lauding the immaculate condition of both rooms and common areas. The diligent and friendly cleaning staff ensures a pleasant and hygienic atmosphere throughout the property.
The exceptional staff at Lucien Hanoi Lakeside Hotel & Rooftop, including noted individuals like Susan, Ruby, Emma and more, receive high accolades for their friendliness, helpfulness and professionalism. The staff's warmth and dedication create a hospitable environment that significantly enhances the overall guest experience. Their ability to fluently communicate in English further adds to the positive interactions.
While the Wi-Fi service receives mixed feedback with some guests experiencing unreliable connections in their rooms, it generally performs well in communal areas such as the lobby.
The spa at Lucien Hanoi Lakeside Hotel & Rooftop is another highlight, providing a wide range of treatments and high-quality services. Guests regularly commend the excellent massages and the relaxing atmosphere of the spa facilities. The skilled masseuses and additional amenities like the sauna and beautiful terrace contribute to a rejuvenating experience.
Families find the Lucien Hanoi Lakeside Hotel & Rooftop especially accommodating with spacious connecting rooms and a well-loved kids' club. The staff excels in providing personalized service, ensuring a family-friendly environment. Safety and convenience are top priorities, making it an ideal choice for families visiting Hanoi.
Lastly, the beds at Lucien Hanoi Lakeside Hotel & Rooftop are often described as very comfortable with many guests reporting an excellent night's sleep thanks to the high-quality bedding and cozy mattresses, despite a few finding them either too hard or too small for two people.
Overall, Lucien Hanoi Lakeside Hotel & Rooftop offers a blend of location convenience, comfort and outstanding service, making it a highly recommended choice for travelers seeking to immerse themselves in Hanoi's vibrant culture while enjoying a relaxing retreat.
Hotel with Spa
San Grand Hotel & Spa is a comfortable option with available spa services. The hotel is well-situated and provides a relaxing environment for those seeking spa treatments.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
5-Star Hotel
Guest Reviews
Lucien Hanoi Lakeside Hotel & Rooftop offers an unparalleled location in the heart of Hanoi's vibrant Old Quarter, making it a top choice for travelers keen to explore this historic and bustling area. Nestled within the lively streets, the hotel's proximity to Hoan Kiem Lake, bustling Beer Street and numerous shopping and dining outlets ensures that guests are always within a short walking distance to key attractions and local favorites. The convenient location allows easy access to the night market, St Joseph Cathedral, water puppet shows, the famed Silk Street and a plethora of restaurants serving authentic Vietnamese cuisine.
Despite being central, the hotel manages to offer a peaceful retreat thanks to its placement on a quieter side street, allowing guests to enjoy a good night's rest. Popular attractions and landmarks, including the lake and various monuments, are merely minutes away, making sightseeing a breeze. The views from the rooftop and certain rooms, especially of Hoan Kiem Lake, add another layer of appeal to this already fantastic location.
Overall, Lucien Hanoi Lakeside Hotel & Rooftop combines convenience, accessibility and a touch of tranquility, making it an excellent base for anyone looking to immerse themselves in the rich culture and lively atmosphere of Hanoi's Old Quarter.
The breakfast experience at the Lucien Hanoi Lakeside Hotel & Rooftop has been a highlight for many guests, consistently receiving praise for its extensive variety, quality and deliciousness. Guests have enjoyed the wide selection, which caters to both Western and Asian tastes, regularly featuring made-to-order omelettes, pho and fresh options such as fruit and homemade yogurt. The daily offerings are noted to be fresh, delicious and vary enough to keep things interesting for longer stays.
Dining on the 10th floor has added an extra layer of enjoyment with impressive views of the city and lake enhancing the breakfast experience. The buffet-style setup is frequently mentioned for its generous and diverse spread, including vegetarian dishes that are clearly labeled. The friendly and helpful staff further enrich the overall dining atmosphere.
While most reviews are positive, a few guests noted that the breakfast could use more variety, particularly for those staying multiple days and suggested more Western options. A handful found some items occasionally lacking in freshness or warmth.
Nevertheless, the excellent breakfast at Lucien Hanoi Lakeside Hotel & Rooftop with its diverse selection and beautiful views, continues to be a memorable and enjoyable part of guests' stays.
Lucien Hanoi Lakeside Hotel & Rooftop has earned high praise for its dining experiences, particularly the dinner offerings. The hotel's restaurant and rooftop bar are notable highlights, providing both excellent cuisine and stunning views. Guests frequently commend the quality of the food with mentions of delicious rice noodles, exquisite seafood dinners accompanied by live music and exceptional high-level dishes.
The Skybar, described as vibrant and thrilling, offers fantastic meal options and breathtaking views of the lake, making it a favored spot for cocktails and relaxation after a long day. The rooftop dining options, both good and reasonably priced, enhance the overall ambiance.
Service at the dining facilities is frequently highlighted as friendly and attentive, ensuring a comfortable dining experience. The afternoon tea with an incredible range of cakes and pastries, adds an extra touch of luxury. Vegetarian options and previously unseen main course items offer a variety of choices, all of very good quality.
Although the rooftop restaurant is noted to be on the pricier side, guests agree that the views and atmosphere make it worth the cost. The restaurant on the 10th floor stands out for its lovely lake views, helping to make every meal there a memorable one.
Overall, guests highly recommend dining at the Lucien Hanoi Lakeside Hotel & Rooftop, praising the exceptional food quality, pleasant atmosphere and exemplary service. Whether enjoying a special anniversary dinner or simply relaxing with a fine meal, dining at this establishment is assuredly an experience to cherish.
Lucien Hanoi Lakeside Hotel & Rooftop enjoys an enviable location in the bustling old quarter, making it convenient to explore local attractions. The guestrooms at this boutique hotel are frequently praised for their cleanliness, comfort and tasteful decor, creating a cozy and welcoming atmosphere for guests. Despite criticisms about the room size often being smaller than expected, many guests highlight the rooms' excellent use of space and the comfortable amenities provided.
The rooms exude a blend of rustic charm and modern sophistication with beautiful furnishings that make guests feel right at home. Cleanliness is a standout feature, frequently mentioned across reviews and the well-maintained amenities are appreciated by many. The rooms are described as well-equipped with necessary conveniences and the staff goes above and beyond, offering occasional free upgrades to enhance the guest experience.
Although some rooms are smaller in size, especially in such a centrally located hotel, they are well-appointed, functional and often have stunning views of the surrounding area, including Hoan Kiem Lake from certain suites. The soundproofing and quiet ambiance provide a restful environment despite the hotel's central location.
Overall, Lucien Hanoi Lakeside Hotel & Rooftop delivers a compelling mix of aesthetic appeal, cleanliness and comfort, making it a prime choice for travelers seeking to explore the vibrant old quarter while enjoying a relaxing retreat.
Travelers who stay at the Lucien Hanoi Lakeside Hotel & Rooftop can look forward to a remarkably comfortable experience, particularly when it comes to the beds. Guests frequently describe the beds as very comfortable with many emphasizing they had some of the best sleep of their trips. The beds are not only cozy but also clean with high-quality bedding that adds to the overall comfort. There are numerous mentions of the beds being soft and providing a perfect night's sleep with one guest even noting that the bed was extremely comfortable. The rooms also contribute to a restful stay, being not only comfortable but also clean and well-kept. However, a few guests found the beds either a bit hard or too small for two people. Despite these minor issues, the overwhelming consensus is that the beds at Lucien Hanoi Lakeside Hotel & Rooftop offer an exceptional level of comfort, making them a highlight of the stay for most travelers.
Lucien Hanoi Lakeside Hotel & Rooftop receives high praise for its impeccable cleanliness, consistently mentioned across guest reviews. The rooms are described as clean, comfortable and often spotlessly clean, ensuring a pleasant stay. Guests appreciate the well-maintained, elegant and beautifully decorated environment that extends from the rooms to the common areas. The hotel's meticulous attention to detail in cleaning is notable with fresh towels and replenished amenities being a norm. Visitors often highlight the hygiene levels as efficient and top-notch, contributing to a fresh and tidy atmosphere.
The female cleaning staff is often mentioned for their friendliness and thoroughness, further enhancing the guest experience. The lobby and rooms are regularly noted for their pleasant smells, adding an extra layer of comfort to the stay. Even though a few reviews pointed out minor lapses such as occasional oversights in vacuuming or refilling of shower gel, the overall impression remains overwhelmingly positive.
In summary, Lucien Hanoi Lakeside Hotel & Rooftop excels in maintaining a clean and welcoming environment, making it a highly recommended choice for those who prioritize cleanliness and comfort.
At the Lucien Hanoi Lakeside Hotel & Rooftop, guests consistently praised the staff for their exceptional service. Reviews often highlight individuals such as Susan, Ruby, Emma, Kylie, Sam and others for their remarkable friendliness, helpfulness and professionalism. Visitors frequently mention that the staff go out of their way to ensure a pleasant stay, providing attentive service organizing trips and offering personalized recommendations.
The staff, known for their warm and welcoming nature, create a hospitable environment that makes guests feel right at home. Ruby, in particular, receives numerous accolades for her assistance with bookings and travel arrangements, while Emma is noted for her ongoing support and ensuring that guests' needs are met. Other staff members, including Anthony, Leo and Mike, are often commended for their enthusiasm and dedication to guest satisfaction.
Additionally, the reception team is appreciated for their patient and helpful demeanor with several mentions of their ability to speak English fluently, which further enhances communication and overall guest experience. The exceptional level of care and detailed attention provided by the entire team leaves a lasting positive impression on visitors.
Overall, the Lucien Hanoi Lakeside Hotel & Rooftop is celebrated not only for its prime location and amenities but also and perhaps most importantly, for its outstanding staff who consistently deliver top-tier service, ensuring guests have a memorable and enjoyable stay.
Travelers have shared mixed feedback regarding the Wi-Fi experience at Lucien Hanoi Lakeside Hotel & Rooftop. Many guests have praised the hotel's Wi-Fi, describing it as fast, satisfactory and strong enough for work-related tasks. The secure network system is another appreciated feature, ensuring a stable connection for those dependent on good internet access.
Guests have found the Wi-Fi coverage to be reliable in communal areas such as the lobby, where it worked well without significant interruptions. However, connectivity issues are more prominent in the rooms with several reviews pointing out that the signal can be weak, slow or liable to drop unexpectedly. Others mentioned that the internet in the bedrooms was not as robust as desired.
Despite these fluctuations, the hotel has managed to provide good Wi-Fi overall with enough consistency to satisfy most guests' needs for browsing and working. Still, the variable performance in individual rooms suggests that there might be room for improvement to ensure a uniformly strong signal throughout the entire establishment.
Lucien Hanoi Lakeside Hotel & Rooftop offers an exceptional spa experience that stands out for its wide variety of treatments and high-quality services. Visitors regularly praise the excellent massages, describing them as some of the best they've ever had with particular commendation for the traditional Vietnamese and Thai massages. Skilled and professional masseuses like Emily and Lisa receive special recognition for their ability to effectively relieve knots and muscle tension.
The spa facilities themselves are noted for being great with additional amenities such as a pleasant sauna and a beautiful terrace providing a relaxing atmosphere. Guests appreciate the calming and feel-good environment, making it a quiet oasis perfect for unwinding. Some reviews also mention the availability of discounts for hotel guests, making the slightly higher pricing more palatable.
Despite a few mentions of subpar experiences, the overwhelming sentiment is positive. The rooftop bar adds to the charm, offering fantastic views and a harmonious blend of luxurious relaxation. Although it’s worth noting that there were instances when the spa was closed, those who have experienced it highly recommend the treatments. All in all, the spa at Lucien Hanoi Lakeside Hotel & Rooftop is a highlight for many, offering a rejuvenating retreat with excellent value.
Lucien Hanoi Lakeside Hotel & Rooftop shines as an ideal retreat for families. With spacious, uniquely designed connecting rooms, it comfortably accommodates family groups, creating an inviting atmosphere for guests of all ages. Parents can relax knowing their children are entertained, thanks to a well-loved kids club offering engaging activities. The hotel staff goes above and beyond in their service, particularly in their interactions with younger visitors, ensuring a family-like warmth during the stay.
Reviewers appreciated the premium cleanliness standards with rooms cleaned daily by diligent staff. Notably, names like Ruby and Emma were frequently mentioned for their exceptional hospitality and willingness to assist with any family needs or travel itineraries. Safety, a crucial aspect for family travelers, is highly regarded here, fostering a sense of security, even in the bustling heart of Old Quarter.
The hotel's overall family-friendly vibe is echoed by multiple positive mentions of friendly and helpful service, from reception to door personnel. The on-site amenities, such as baby chairs, further support a hassle-free stay for those with young children. For families seeking a convenient and enjoyable stay, Lucien Hanoi Lakeside Hotel & Rooftop appears to be a dependable choice, combining comfort, thoughtful services and a welcoming environment.
Lucien Hanoi Lakeside Hotel & Rooftop offers a range of facilities and services that reflect its four-star rating. The modern hotel features a beautiful blend of traditional Vietnamese decor, adding a unique charm to the establishment. Guests have praised the cleanliness and room service, as well as the extremely friendly and attentive staff, contributing to an overall pleasant stay. The hotel is known for its excellent breakfast and helpful staff with particular commendation for a staff member named Ruby. The central location within the old city makes it a convenient base for exploring local attractions.
Despite primarily positive feedback, some guests feel that the hotel falls short of true four-star standards. There are mixed opinions about the rating with a few visitors suggesting that it aligns more closely with a three-star experience. Nonetheless, the hotel is noted for being affordable with reasonable charges, making it a good value option within its price category. Overall, Lucien Hanoi Lakeside Hotel & Rooftop is recommended for those seeking quality accommodation at a fair price, although potential visitors should have moderate expectations regarding the four-star rating.
The Lucien Hanoi Lakeside Hotel & Rooftop in Vietnam is highly regarded among business travelers for its comprehensive range of facilities and services. Tailored specifically for corporate guests, the hotel offers full-scale amenities and professional accommodations that are ideal for high-profile meetings and business affairs. The high-speed WiFi, well-suited corridors and flexible check-in and check-out options ensure a seamless work environment.
The hotel features various meeting spaces that accommodate different types of business events, making it a preferred choice for company retreats and corporate gatherings. Additionally, the specialized services such as taxi arrangements for business needs and luggage storage for those traveling to multiple cities contribute to a hassle-free experience.
Highlighted for its great four-star business standards, the hotel is praised for its helpful staff and refined hosting, especially by the doormen. Venues like sky tea times and marketing-focused areas provide unique settings for both formal and informal business engagements.
Overall, the Lucien Hanoi Lakeside Hotel & Rooftop is recognized as an ideal destination for business travelers seeking efficient and top-notch services with facilities that cater to both work and relaxation.
The Lucien Hanoi Lakeside Hotel & Rooftop in Hanoi consistently delivers an outstanding experience for honeymooners. Guests frequently highlight the romantic ambiance and impeccable service tailored specifically for couples. The honeymoon suites receive high praise for their elegance and comfort, ideal for a memorable and intimate stay. Personalized touches, like printed wedding pictures provided by attentive staff members such as Emma, enhance the romantic experience. Many visitors recount unforgettable and perfectly orchestrated honeymoons with professional planning and transportation adding to the seamless enjoyment of their stay. The Lucien Hanoi Lakeside Hotel & Rooftop emerges as a premier destination for those celebrating their love, creating lasting memories in a special, thoughtfully crafted environment.
Situated in the heart of Hanoi, the Lucien Hanoi Lakeside Hotel & Rooftop offers a splendid blend of modern luxury and classic design. Stepping through its grand entrance, guests are greeted with a beautifully designed interior adorned with a gracious waterfall collection of marble. The hotel boasts spacious and comfortable rooms fit for royalty, complete with luxurious showers and high-standard modern services. Attention to detail permeates the entire establishment, ensuring a feel-good atmosphere that rivals larger luxury chains.
Visitors can unwind in the classic spa or take in stunning views while enjoying afternoon tea on the rooftop. The rooftop bar is another well-loved feature, providing a chilled yet sophisticated setting for relaxation. Guests consistently highlight the exceptional service and the warm, welcoming staff that contribute to feeling at home.
The hotel's refined luxury extends to its dining options with awesome restaurants that satisfy diverse culinary cravings. The rich, beautiful decor is complemented by a superb value for money, making it a standout choice among even the most exclusive hotels. For anyone seeking a luxurious retreat from the bustling city, the Lucien Hanoi Lakeside Hotel & Rooftop delivers an exceptional experience well worth revisiting.
Lucien Hanoi Lakeside Hotel & Rooftop offers a truly romantic experience for couples. Located in an area with a very romantic ambiance, it features stunning views, particularly from its rooftop bar which is often described as beautiful and memorable. Guests rave about the romantic Skybar and the picturesque lake views, making it an ideal spot for an engagement, honeymoon or even a few days before a wedding.
The hotel staff goes above and beyond to create a special experience, even decorating rooms for honeymooning couples and providing personalized touches like printed out wedding pictures. Couples can enjoy lovely afternoon tea with cakes, adding to the overall romantic stay. It's a place highly recommended for romantic couples with the beautiful top restaurant and the good view contributing to memorable moments. Many express a desire to return for a longer stay, highlighting the hotel’s ability to make every romantic occasion unforgettable.
Location Show Map
Location
Despite being central, the hotel manages to offer a peaceful retreat thanks to its placement on a quieter side street, allowing guests to enjoy a good night's rest. Popular attractions and landmarks, including the lake and various monuments, are merely minutes away, making sightseeing a breeze. The views from the rooftop and certain rooms, especially of Hoan Kiem Lake, add another layer of appeal to this already fantastic location.
Overall, Lucien Hanoi Lakeside Hotel & Rooftop combines convenience, accessibility and a touch of tranquility, making it an excellent base for anyone looking to immerse themselves in the rich culture and lively atmosphere of Hanoi's Old Quarter.
Breakfast
Dining on the 10th floor has added an extra layer of enjoyment with impressive views of the city and lake enhancing the breakfast experience. The buffet-style setup is frequently mentioned for its generous and diverse spread, including vegetarian dishes that are clearly labeled. The friendly and helpful staff further enrich the overall dining atmosphere.
While most reviews are positive, a few guests noted that the breakfast could use more variety, particularly for those staying multiple days and suggested more Western options. A handful found some items occasionally lacking in freshness or warmth.
Nevertheless, the excellent breakfast at Lucien Hanoi Lakeside Hotel & Rooftop with its diverse selection and beautiful views, continues to be a memorable and enjoyable part of guests' stays.
Dinner
The Skybar, described as vibrant and thrilling, offers fantastic meal options and breathtaking views of the lake, making it a favored spot for cocktails and relaxation after a long day. The rooftop dining options, both good and reasonably priced, enhance the overall ambiance.
Service at the dining facilities is frequently highlighted as friendly and attentive, ensuring a comfortable dining experience. The afternoon tea with an incredible range of cakes and pastries, adds an extra touch of luxury. Vegetarian options and previously unseen main course items offer a variety of choices, all of very good quality.
Although the rooftop restaurant is noted to be on the pricier side, guests agree that the views and atmosphere make it worth the cost. The restaurant on the 10th floor stands out for its lovely lake views, helping to make every meal there a memorable one.
Overall, guests highly recommend dining at the Lucien Hanoi Lakeside Hotel & Rooftop, praising the exceptional food quality, pleasant atmosphere and exemplary service. Whether enjoying a special anniversary dinner or simply relaxing with a fine meal, dining at this establishment is assuredly an experience to cherish.
Rooms
The rooms exude a blend of rustic charm and modern sophistication with beautiful furnishings that make guests feel right at home. Cleanliness is a standout feature, frequently mentioned across reviews and the well-maintained amenities are appreciated by many. The rooms are described as well-equipped with necessary conveniences and the staff goes above and beyond, offering occasional free upgrades to enhance the guest experience.
Although some rooms are smaller in size, especially in such a centrally located hotel, they are well-appointed, functional and often have stunning views of the surrounding area, including Hoan Kiem Lake from certain suites. The soundproofing and quiet ambiance provide a restful environment despite the hotel's central location.
Overall, Lucien Hanoi Lakeside Hotel & Rooftop delivers a compelling mix of aesthetic appeal, cleanliness and comfort, making it a prime choice for travelers seeking to explore the vibrant old quarter while enjoying a relaxing retreat.
Beds
Cleanliness
The female cleaning staff is often mentioned for their friendliness and thoroughness, further enhancing the guest experience. The lobby and rooms are regularly noted for their pleasant smells, adding an extra layer of comfort to the stay. Even though a few reviews pointed out minor lapses such as occasional oversights in vacuuming or refilling of shower gel, the overall impression remains overwhelmingly positive.
In summary, Lucien Hanoi Lakeside Hotel & Rooftop excels in maintaining a clean and welcoming environment, making it a highly recommended choice for those who prioritize cleanliness and comfort.
Staff
The staff, known for their warm and welcoming nature, create a hospitable environment that makes guests feel right at home. Ruby, in particular, receives numerous accolades for her assistance with bookings and travel arrangements, while Emma is noted for her ongoing support and ensuring that guests' needs are met. Other staff members, including Anthony, Leo and Mike, are often commended for their enthusiasm and dedication to guest satisfaction.
Additionally, the reception team is appreciated for their patient and helpful demeanor with several mentions of their ability to speak English fluently, which further enhances communication and overall guest experience. The exceptional level of care and detailed attention provided by the entire team leaves a lasting positive impression on visitors.
Overall, the Lucien Hanoi Lakeside Hotel & Rooftop is celebrated not only for its prime location and amenities but also and perhaps most importantly, for its outstanding staff who consistently deliver top-tier service, ensuring guests have a memorable and enjoyable stay.
Wi-Fi
Guests have found the Wi-Fi coverage to be reliable in communal areas such as the lobby, where it worked well without significant interruptions. However, connectivity issues are more prominent in the rooms with several reviews pointing out that the signal can be weak, slow or liable to drop unexpectedly. Others mentioned that the internet in the bedrooms was not as robust as desired.
Despite these fluctuations, the hotel has managed to provide good Wi-Fi overall with enough consistency to satisfy most guests' needs for browsing and working. Still, the variable performance in individual rooms suggests that there might be room for improvement to ensure a uniformly strong signal throughout the entire establishment.
Spa
The spa facilities themselves are noted for being great with additional amenities such as a pleasant sauna and a beautiful terrace providing a relaxing atmosphere. Guests appreciate the calming and feel-good environment, making it a quiet oasis perfect for unwinding. Some reviews also mention the availability of discounts for hotel guests, making the slightly higher pricing more palatable.
Despite a few mentions of subpar experiences, the overwhelming sentiment is positive. The rooftop bar adds to the charm, offering fantastic views and a harmonious blend of luxurious relaxation. Although it’s worth noting that there were instances when the spa was closed, those who have experienced it highly recommend the treatments. All in all, the spa at Lucien Hanoi Lakeside Hotel & Rooftop is a highlight for many, offering a rejuvenating retreat with excellent value.
Family
Reviewers appreciated the premium cleanliness standards with rooms cleaned daily by diligent staff. Notably, names like Ruby and Emma were frequently mentioned for their exceptional hospitality and willingness to assist with any family needs or travel itineraries. Safety, a crucial aspect for family travelers, is highly regarded here, fostering a sense of security, even in the bustling heart of Old Quarter.
The hotel's overall family-friendly vibe is echoed by multiple positive mentions of friendly and helpful service, from reception to door personnel. The on-site amenities, such as baby chairs, further support a hassle-free stay for those with young children. For families seeking a convenient and enjoyable stay, Lucien Hanoi Lakeside Hotel & Rooftop appears to be a dependable choice, combining comfort, thoughtful services and a welcoming environment.
4 Star
Despite primarily positive feedback, some guests feel that the hotel falls short of true four-star standards. There are mixed opinions about the rating with a few visitors suggesting that it aligns more closely with a three-star experience. Nonetheless, the hotel is noted for being affordable with reasonable charges, making it a good value option within its price category. Overall, Lucien Hanoi Lakeside Hotel & Rooftop is recommended for those seeking quality accommodation at a fair price, although potential visitors should have moderate expectations regarding the four-star rating.
Business
The hotel features various meeting spaces that accommodate different types of business events, making it a preferred choice for company retreats and corporate gatherings. Additionally, the specialized services such as taxi arrangements for business needs and luggage storage for those traveling to multiple cities contribute to a hassle-free experience.
Highlighted for its great four-star business standards, the hotel is praised for its helpful staff and refined hosting, especially by the doormen. Venues like sky tea times and marketing-focused areas provide unique settings for both formal and informal business engagements.
Overall, the Lucien Hanoi Lakeside Hotel & Rooftop is recognized as an ideal destination for business travelers seeking efficient and top-notch services with facilities that cater to both work and relaxation.
Honeymoon
Luxury
Visitors can unwind in the classic spa or take in stunning views while enjoying afternoon tea on the rooftop. The rooftop bar is another well-loved feature, providing a chilled yet sophisticated setting for relaxation. Guests consistently highlight the exceptional service and the warm, welcoming staff that contribute to feeling at home.
The hotel's refined luxury extends to its dining options with awesome restaurants that satisfy diverse culinary cravings. The rich, beautiful decor is complemented by a superb value for money, making it a standout choice among even the most exclusive hotels. For anyone seeking a luxurious retreat from the bustling city, the Lucien Hanoi Lakeside Hotel & Rooftop delivers an exceptional experience well worth revisiting.
Romantic
The hotel staff goes above and beyond to create a special experience, even decorating rooms for honeymooning couples and providing personalized touches like printed out wedding pictures. Couples can enjoy lovely afternoon tea with cakes, adding to the overall romantic stay. It's a place highly recommended for romantic couples with the beautiful top restaurant and the good view contributing to memorable moments. Many express a desire to return for a longer stay, highlighting the hotel’s ability to make every romantic occasion unforgettable.
No, Lucien Hanoi Lakeside Hotel & Rooftop doesn't have any pool.
Yes, a spa is available at Lucien Hanoi Lakeside Hotel & Rooftop.
No, Lucien Hanoi Lakeside Hotel & Rooftop doesn't allow dogs.
No, parking facilities aren't available at Lucien Hanoi Lakeside Hotel & Rooftop.
No, Lucien Hanoi Lakeside Hotel & Rooftop doesn't have a gym.
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