Serene Boutique Hotel & Spa
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Summary of reviewsSerene Boutique Hotel & Spa, located in the heart of Hanoi's Old Quarter, offers an exceptional experience for travelers due to its strategic and serene location that underscores both vibrant city life and peaceful retreats. Guests find the hotel's proximity to major attractions, dining options and transport hubs highly convenient for exploring the city and planning excursions.
The hotel’s breakfast service stands out for its diverse offerings and high quality. The buffet includes a range of local Vietnamese dishes and Western favorites with attentive service and a picturesque top-floor setting enhancing the dining experience. Though minor critiques exist regarding variety for longer stays, the breakfast is overall well-regarded as a satisfying start to the day.
Despite not offering dinner service, the hotel's vicinity to numerous good local and vegetarian restaurants compensates well. The lunch provided by the hotel is deemed satisfactory, while nearby eateries often receive praise for their quality.
Rooms at Serene Boutique Hotel & Spa are noted for their cleanliness, comfort and spaciousness. Guests enjoy well-furnished rooms with modern bathrooms and necessary amenities, highlighting the comfort of the beds. The decor and ambiance contribute to a cozy atmosphere, though the absence of windows in a few rooms might not suit everyone. The consistently high standards of cleanliness are maintained by diligent housekeeping staff, ensuring a comfortable stay.
The staff at Serene Boutique Hotel & Spa frequently receive accolades for their friendliness, helpfulness and high level of service. Proficient in English, they assist with city tips organizing tours and bookings, contributing significantly to the positive guest experience.
The hotel provides reliable and strong WiFi throughout the premises, ensuring guests stay connected, albeit with minor connectivity issues in some areas. The on-site spa offers professional and soothing treatments, enhancing the overall guest experience, especially with substantial discounts available.
Special attention is given to families with comfortable family rooms and thoughtful gestures like providing baby cots and organizing birthday celebrations. The hotel’s family-friendly atmosphere makes it a preferred choice for those traveling with children.
Beds are consistently praised for their comfort, contributing to restful sleep, a standout feature alongside the clean and well-maintained rooms. Additionally, being a three-star establishment, the hotel offers great value for money, meeting and often exceeding guests' expectations within its category.
The boutique charm of Serene Boutique Hotel & Spa with its cozy ambiance and unique decor, appeals to those seeking a distinctive boutique experience. The combination of modern amenities and excellent service complements its quaint appeal, making it a delightful choice for both leisure and business travelers alike.
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The hotel’s breakfast service stands out for its diverse offerings and high quality. The buffet includes a range of local Vietnamese dishes and Western favorites with attentive service and a picturesque top-floor setting enhancing the dining experience. Though minor critiques exist regarding variety for longer stays, the breakfast is overall well-regarded as a satisfying start to the day.
Despite not offering dinner service, the hotel's vicinity to numerous good local and vegetarian restaurants compensates well. The lunch provided by the hotel is deemed satisfactory, while nearby eateries often receive praise for their quality.
Rooms at Serene Boutique Hotel & Spa are noted for their cleanliness, comfort and spaciousness. Guests enjoy well-furnished rooms with modern bathrooms and necessary amenities, highlighting the comfort of the beds. The decor and ambiance contribute to a cozy atmosphere, though the absence of windows in a few rooms might not suit everyone. The consistently high standards of cleanliness are maintained by diligent housekeeping staff, ensuring a comfortable stay.
The staff at Serene Boutique Hotel & Spa frequently receive accolades for their friendliness, helpfulness and high level of service. Proficient in English, they assist with city tips organizing tours and bookings, contributing significantly to the positive guest experience.
The hotel provides reliable and strong WiFi throughout the premises, ensuring guests stay connected, albeit with minor connectivity issues in some areas. The on-site spa offers professional and soothing treatments, enhancing the overall guest experience, especially with substantial discounts available.
Special attention is given to families with comfortable family rooms and thoughtful gestures like providing baby cots and organizing birthday celebrations. The hotel’s family-friendly atmosphere makes it a preferred choice for those traveling with children.
Beds are consistently praised for their comfort, contributing to restful sleep, a standout feature alongside the clean and well-maintained rooms. Additionally, being a three-star establishment, the hotel offers great value for money, meeting and often exceeding guests' expectations within its category.
The boutique charm of Serene Boutique Hotel & Spa with its cozy ambiance and unique decor, appeals to those seeking a distinctive boutique experience. The combination of modern amenities and excellent service complements its quaint appeal, making it a delightful choice for both leisure and business travelers alike.
Boutique-style Hotel
Located in Hanoi's Old Quarter, this hotel features comfortable rooms with a blend of modern and traditional Vietnamese decor. The spa offers a range of treatments, and the personalized service creates a welcoming atmosphere. Its central location makes it ideal for exploring the city's cultural attractions.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Cheap Hotel
4-Star Hotel
Guest Reviews
Nestled in the heart of Hanoi's Old Quarter, Serene Boutique Hotel & Spa boasts an exceptional location that places guests right amidst the vibrant energy of the city. The hotel is strategically situated on a quieter street, providing a peaceful retreat while still being incredibly central. Visitors can easily explore the Old Quarter on foot, owing to the hotel's proximity to a myriad of attractions, restaurants, cafes and shops.
The convenience of the location extends to its accessibility to key landmarks like Hoàn Kiếm Lake and the Water Puppet Show, ensuring that major sights are just a short walk away. Furthermore, the hotel's vicinity to transport hubs makes it an ideal starting point for excursions to places like Halong Bay and Ninh Binh.
Despite being centrally located, guests appreciate the tranquil ambiance of the hotel's street, allowing for restful nights away from the city's hustle and bustle. The surrounding area offers a plethora of dining and shopping options, enriching the overall guest experience. Thus, the combination of a prime yet serene location makes Serene Boutique Hotel & Spa a well-loved choice for travelers wanting to explore the charm and culture of Hanoi.
At Serene Boutique Hotel & Spa, breakfast experiences are diverse with guests generally praising the variety and quality of the offerings. The breakfast buffet frequently garners positive remarks for its delicious and plentiful options, ranging from local Vietnamese dishes like pho and sticky rice to Western staples such as freshly cooked rice noodles and omelettes. A consistent highlight is the availability of eggs made to order, which many guests appreciate.
The breakfast setting, often noted for its beautiful views from the top floor, contributes to a pleasant start to the day. Additionally, the hotel thoughtfully provides vegetarian and vegan choices, though some guests felt the vegetarian options could be expanded.
While a majority of guests enjoyed the breakfast, noting it as excellent, rich and varied, there were a few who found the selection monotonous or lacking in variety, particularly for longer stays. Despite these occasional critiques, many agreed that the breakfast was a good value and helped kickstart their mornings with a satisfying meal.
Overall, the breakfast at Serene Boutique Hotel & Spa is well-regarded for its comprehensive offerings, attentive service and delightful presentation, making it a notable part of the guest experience.
Guest reviews of the Serene Boutique Hotel & Spa suggest a mixed but generally positive dining experience. While the hotel itself does not offer a dinner service, many nearby restaurants enhance the dining experience with a variety of options, including good local eateries and multiple vegan and Indian restaurants. For those seeking Western cuisine, choices are limited. The lunch provided by the hotel is satisfactory but unremarkable. Guests also noted that a restaurant across the road serves good local food.
Serene Boutique Hotel & Spa boasts a range of rooms that consistently receive praise for their cleanliness, comfort and spaciousness. Guests frequently highlight the ample size of the rooms, often describing them as large, spacious and well-furnished, ensuring a comfortable stay. The beds, in particular, have been noted as being very comfortable, making for restful nights.
The rooms are well-maintained and appear as depicted in photos, reinforcing trust and satisfaction among guests. Many rooms offer modern bathrooms and are equipped with all the necessary amenities, including daily housekeeping, which keeps the rooms tidy and clean.
The decor and ambiance of the rooms have also been positively mentioned with comments on their beautiful, cozy and nicely decorated interiors. Some rooms even come with city views or balconies, enhancing the overall experience.
However, it is worth noting that a few rooms lack windows, which may not suit everyone. Despite this, the general consensus reflects that the rooms provide great value for money, especially given their prime location in Hanoi's Old Quarter.
In summary, Serene Boutique Hotel & Spa offers well-lit, clean and comfortable rooms that appeal to guests looking for a pleasant stay in the heart of Hanoi.
Serene Boutique Hotel & Spa receives high praise for its beds, consistently described as very comfortable by guests. The bedding is often well-regarded for its coziness and cleanliness and the thick duvets add an extra layer of comfort. Many guests appreciate the large, spacious beds with a number of them mentioned as king-sized. The mattresses and pillows are frequently noted for their comfort, contributing to a restful sleep experience. Despite a few mentions of firmness preferences, the general consensus highlights the beds as a standout feature in the hotel’s offerings. The clean and well-maintained nature of the beds and rooms further enhances the overall comfort, ensuring a pleasant stay for guests.
Serene Boutique Hotel & Spa has consistently impressed its guests with its high standards of cleanliness. The rooms are described as very clean, comfortable and well-maintained, consistently receiving praise for being spotless. Daily housekeeping ensures that both rooms and bathrooms remain tidy and hygienic, contributing to the guests’ comfort. While some reviews mention minor cleanliness issues such as dust under the bed or occasional cleaning lapses, the overall feedback highlights an impeccable level of cleanliness. The hotel itself is noted to be clean and well-situated and the staff is praised for their professionalism and friendliness. Despite some minor drawbacks, such as outdated furniture in certain rooms and occasional maintenance issues, the general consensus is that Serene Boutique Hotel & Spa offers a clean, comfortable and welcoming environment, making it a reliable choice for travelers.
When staying at the Serene Boutique Hotel & Spa, guests often comment on the exceptional quality of the staff. The hotel's team is frequently described as friendly, helpful and accommodating. Many guests highlight individual staff members, such as Minh Nguyen and Alice, for going above and beyond in their roles. Whether it’s the front desk receptionists facilitating smooth check-ins and providing detailed city tips or the broader team ensuring comfort and convenience, the staff consistently receive high praise for their professionalism and kindness.
Visitors appreciate that the staff speak good English, making communication easy and effective. The receptionists are noted for their enthusiasm and politeness and they excel in providing thoughtful advice and organizing tours, airport transfers and other bookings seamlessly. The hotel staff's dedication to customer service is evident in their willingness to assist with any questions or requests at any hour, ensuring a hassle-free stay.
Guests also commend the staff's efforts to create a welcoming and warm atmosphere with many describing the team as attentive, always ready to help and maintaining a cheerful disposition. This consistent, high-quality service contributes significantly to guests’ positive experiences at the Serene Boutique Hotel & Spa, making it a standout choice for travelers seeking excellent hospitality in Hanoi.
The WiFi at Serene Boutique Hotel & Spa generally receives positive feedback from guests. Most reviews highlight the strong and reliable internet connection accessible throughout the hotel and available for free. Guests appreciated the consistently working Wi-Fi and strong connection, which ensured smooth and reliable connectivity all day long. However, a few guests noted that the reception could be weaker in some areas of the building, such as in rooms where the TV's internet connection was poor or the router was visibly flashing. Despite these minor issues, the WiFi overall was reliable and met the needs of most guests.
Serene Boutique Hotel & Spa offers a highly regarded spa experience that guests find to be an excellent addition to their stay. The on-site spa provides a variety of treatments, including relaxing and healing massages and soothing facials. The spa facilities are praised for their quality and professionalism and the option to use the spa for changing and showering after check-out is a convenient perk.
Guests particularly appreciate the substantial discounts available with up to 70% off nearby spa services and a consistent 30% discount for in-house treatments. Despite some finding the spa prices a bit higher compared to other local venues, the quality and professionalism of the services seem to justify the cost.
The spa's ability to offer both affordability and high standards has made it a well-loved aspect of the hotel, whether for a quick Vietnamese massage or an elaborate spa package. The presence of an on-site spa with professional and satisfying services enhances the overall guest experience, making it a recommended feature for those seeking relaxation during their stay.
Serene Boutique Hotel & Spa offers an exceptional experience for families with its family-friendly staff and atmosphere. Guests have consistently noted the hotel’s commitment to treating visitors like family, making it a comfortable and welcoming choice for those traveling with children. The availability of family rooms, which are both comfortable and quiet, is highly appreciated. Several reviews highlight the free provision of baby cots with some families finding the baby bed already set up upon their arrival, ensuring a hassle-free experience.
Additionally, the hotel’s staff stands out for their excellent service and thoughtful gestures, such as organizing small celebrations for children’s birthdays. This attention to detail makes the hotel a suitable choice for family celebrations and gatherings. Many families have expressed their satisfaction, noting how much their children enjoyed the stay and the overall family-friendly atmosphere made their visit memorable.
Perfectly located for exploring the old quarter, the hotel is also convenient for family travel and transportation needs. The overall impression from the reviews is that Serene Boutique Hotel & Spa is an excellent option for families seeking a comfortable, accommodating and welcoming stay.
Serene Boutique Hotel & Spa offers good value for a three-star establishment with several reviewers noting it lives up to its three-star standards. Many guests appreciated the overall comfort of their stay, describing the accommodation as basic but clean and centrally located. For its price range, the quality of services and facilities is perceived as very good with the hotel often being described as great value for money. Despite some discrepancies in star ratings, most reviews align in considering it a solid three-star option rather than a four-star. Small rooms and some differences between photos and reality were noted, but the general sentiment reflects satisfaction with the hotel's offerings within its star category.
Serene Boutique Hotel & Spa is highly regarded by business travelers for its business-friendly facilities and excellent service. Guests appreciated the hotel's effective support in managing travel logistics, such as booking and organizing bus tickets and ensuring smooth handling of arrival arrangements. The staff's willingness to accommodate business schedules, especially for room cleaning, was noted as a significant advantage for work travelers. The hotel's overall well-prepared and packed services, coupled with its comfortable business amenities, make it a preferred choice for business trips with guests expressing intentions to return for future stays.
Located in the heart of the old quarter, Serene Boutique Hotel & Spa offers a charming and cozy ambiance that appeals to those seeking a unique boutique experience. Guests consistently praise its boutique atmosphere, describing it as a lovely and quaint establishment. The hotel's decor contributes to its distinctive boutique vibe, enhancing its overall appeal. Visitors appreciate the highly recommended location, which allows easy access to the best spots in Hanoi city.
While some feel the hotel’s appearance hints at a typical 90s design, the modern amenities and competent service more than compensate for this. The charming and delicate rooms also add to the boutique charm. Overall, the Serene Boutique Hotel & Spa provides a clean, functional and uniquely atmospheric stay, making it a delightful choice for travelers in search of a boutique experience.
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Location
The convenience of the location extends to its accessibility to key landmarks like Hoàn Kiếm Lake and the Water Puppet Show, ensuring that major sights are just a short walk away. Furthermore, the hotel's vicinity to transport hubs makes it an ideal starting point for excursions to places like Halong Bay and Ninh Binh.
Despite being centrally located, guests appreciate the tranquil ambiance of the hotel's street, allowing for restful nights away from the city's hustle and bustle. The surrounding area offers a plethora of dining and shopping options, enriching the overall guest experience. Thus, the combination of a prime yet serene location makes Serene Boutique Hotel & Spa a well-loved choice for travelers wanting to explore the charm and culture of Hanoi.
Breakfast
The breakfast setting, often noted for its beautiful views from the top floor, contributes to a pleasant start to the day. Additionally, the hotel thoughtfully provides vegetarian and vegan choices, though some guests felt the vegetarian options could be expanded.
While a majority of guests enjoyed the breakfast, noting it as excellent, rich and varied, there were a few who found the selection monotonous or lacking in variety, particularly for longer stays. Despite these occasional critiques, many agreed that the breakfast was a good value and helped kickstart their mornings with a satisfying meal.
Overall, the breakfast at Serene Boutique Hotel & Spa is well-regarded for its comprehensive offerings, attentive service and delightful presentation, making it a notable part of the guest experience.
Dinner
Rooms
The rooms are well-maintained and appear as depicted in photos, reinforcing trust and satisfaction among guests. Many rooms offer modern bathrooms and are equipped with all the necessary amenities, including daily housekeeping, which keeps the rooms tidy and clean.
The decor and ambiance of the rooms have also been positively mentioned with comments on their beautiful, cozy and nicely decorated interiors. Some rooms even come with city views or balconies, enhancing the overall experience.
However, it is worth noting that a few rooms lack windows, which may not suit everyone. Despite this, the general consensus reflects that the rooms provide great value for money, especially given their prime location in Hanoi's Old Quarter.
In summary, Serene Boutique Hotel & Spa offers well-lit, clean and comfortable rooms that appeal to guests looking for a pleasant stay in the heart of Hanoi.
Beds
Cleanliness
Staff
Visitors appreciate that the staff speak good English, making communication easy and effective. The receptionists are noted for their enthusiasm and politeness and they excel in providing thoughtful advice and organizing tours, airport transfers and other bookings seamlessly. The hotel staff's dedication to customer service is evident in their willingness to assist with any questions or requests at any hour, ensuring a hassle-free stay.
Guests also commend the staff's efforts to create a welcoming and warm atmosphere with many describing the team as attentive, always ready to help and maintaining a cheerful disposition. This consistent, high-quality service contributes significantly to guests’ positive experiences at the Serene Boutique Hotel & Spa, making it a standout choice for travelers seeking excellent hospitality in Hanoi.
Wi-Fi
Spa
Guests particularly appreciate the substantial discounts available with up to 70% off nearby spa services and a consistent 30% discount for in-house treatments. Despite some finding the spa prices a bit higher compared to other local venues, the quality and professionalism of the services seem to justify the cost.
The spa's ability to offer both affordability and high standards has made it a well-loved aspect of the hotel, whether for a quick Vietnamese massage or an elaborate spa package. The presence of an on-site spa with professional and satisfying services enhances the overall guest experience, making it a recommended feature for those seeking relaxation during their stay.
Family
Additionally, the hotel’s staff stands out for their excellent service and thoughtful gestures, such as organizing small celebrations for children’s birthdays. This attention to detail makes the hotel a suitable choice for family celebrations and gatherings. Many families have expressed their satisfaction, noting how much their children enjoyed the stay and the overall family-friendly atmosphere made their visit memorable.
Perfectly located for exploring the old quarter, the hotel is also convenient for family travel and transportation needs. The overall impression from the reviews is that Serene Boutique Hotel & Spa is an excellent option for families seeking a comfortable, accommodating and welcoming stay.
3 Star
Business
Boutique-Style
While some feel the hotel’s appearance hints at a typical 90s design, the modern amenities and competent service more than compensate for this. The charming and delicate rooms also add to the boutique charm. Overall, the Serene Boutique Hotel & Spa provides a clean, functional and uniquely atmospheric stay, making it a delightful choice for travelers in search of a boutique experience.
No, Serene Boutique Hotel & Spa doesn't have any pool.
Yes, a spa is available at Serene Boutique Hotel & Spa.
No, Serene Boutique Hotel & Spa doesn't allow dogs.
No, parking facilities aren't available at Serene Boutique Hotel & Spa.
No, Serene Boutique Hotel & Spa doesn't have a gym.
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