Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter
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Summary of reviewsSilk Hanoi Moment Hotel & Spa - Hanoi Old Quarter offers an exceptional stay for guests looking to immerse themselves in Hanoi's vibrant culture. Strategically located in Hanoi's bustling Old Quarter, it provides easy access to major city attractions, dining options and essential amenities, all within walking distance. Despite the central location, the surroundings remain relatively quiet, offering a peaceful retreat amidst the lively atmosphere.
The breakfast experience at a nearby partner hotel is generally well-received for its variety and quality, featuring fresh fruits, bread, coffee, tea, rice, noodles and cooked-to-order eggs. While the offsite arrangement is seen as a minor inconvenience by some, the efficient and accommodating service more than makes up for it, making for a satisfying start to the day.
Rooms at the hotel are praised for their spaciousness, cleanliness and comfort. They are well-lit and equipped with modern amenities while maintaining traditional décor. Some rooms even come with balconies offering views of the bustling streets outside. The mix of traditional design with modern comforts ensures a pleasant stay for guests, whether they are staying in family rooms, larger suites or more compact rooms.
Cleanliness is a standout feature with guests often highlighting the immaculate condition of the rooms and bathrooms. The unobtrusive cleaning service and the staff's dedication to maintaining cleanliness contribute significantly to the overall positive guest experience.
The hotel's staff is frequently commended for their kindness, helpfulness and exceptional customer service. Whether providing local information, assisting with tour arrangements or simply greeting guests with a smile, the staff's dedication enhances the overall stay. The team's English-speaking abilities ensure smooth communication, furthering the hotel's welcoming and accommodating atmosphere.
The comfort of the beds at Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter is another highlight with guests frequently praising the quality of the mattresses, pillows and overall sleep experience. The beds are noted to be clean and supportive, providing a restful night's sleep.
Moreover, the hotel offers fantastic value for money, making it an excellent choice for budget-conscious travelers. Although it may not meet the standard expectations of a 3-star hotel, the combination of its prime location, quality service and comfortable accommodations makes Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter a favorable option for a pleasantly memorable stay in Hanoi.
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The breakfast experience at a nearby partner hotel is generally well-received for its variety and quality, featuring fresh fruits, bread, coffee, tea, rice, noodles and cooked-to-order eggs. While the offsite arrangement is seen as a minor inconvenience by some, the efficient and accommodating service more than makes up for it, making for a satisfying start to the day.
Rooms at the hotel are praised for their spaciousness, cleanliness and comfort. They are well-lit and equipped with modern amenities while maintaining traditional décor. Some rooms even come with balconies offering views of the bustling streets outside. The mix of traditional design with modern comforts ensures a pleasant stay for guests, whether they are staying in family rooms, larger suites or more compact rooms.
Cleanliness is a standout feature with guests often highlighting the immaculate condition of the rooms and bathrooms. The unobtrusive cleaning service and the staff's dedication to maintaining cleanliness contribute significantly to the overall positive guest experience.
The hotel's staff is frequently commended for their kindness, helpfulness and exceptional customer service. Whether providing local information, assisting with tour arrangements or simply greeting guests with a smile, the staff's dedication enhances the overall stay. The team's English-speaking abilities ensure smooth communication, furthering the hotel's welcoming and accommodating atmosphere.
The comfort of the beds at Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter is another highlight with guests frequently praising the quality of the mattresses, pillows and overall sleep experience. The beds are noted to be clean and supportive, providing a restful night's sleep.
Moreover, the hotel offers fantastic value for money, making it an excellent choice for budget-conscious travelers. Although it may not meet the standard expectations of a 3-star hotel, the combination of its prime location, quality service and comfortable accommodations makes Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter a favorable option for a pleasantly memorable stay in Hanoi.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Small Hotel
3-Star Hotel
Guest Reviews
Nestled in the heart of Hanoi, Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter boasts an exceptional location that offers guests an immersive experience of the city's vibrant culture. Situated centrally in Hanoi's bustling Old Quarter, the hotel provides convenient access to a myriad of attractions, including the night market, temples, pagodas, Hoan Kiem Lake and numerous dining options. This prime spot is particularly advantageous for first-time visitors eager to explore the city's highlights by foot.
Guests appreciate the hotel's proximity to essential amenities and notable landmarks with everything from supermarkets to historical sites within a short walking distance. Despite its central location, visitors find the surroundings relatively quiet, allowing for a peaceful retreat amidst the city's lively atmosphere.
In summary, the strategic positioning of Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter in the Old Quarter makes it a superb choice for those looking to delve into Hanoi's cultural landscape while enjoying the convenience of having major attractions just steps away.
Breakfast at Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter consistently garners praise for being plentiful, delicious and varied. Highlights often mentioned include a variety of fresh fruits, bread, coffee, tea, rice, noodles, eggs cooked to order and delicacies such as omelets and pancakes. Guests appreciate the hearty and substantial nature of the breakfast offerings, which cater well to different tastes and preferences.
Despite these positives, there is a recurring comment that breakfast is not served on-site but at a nearby partner hotel, which is a short walk away. While some guests find this arrangement inconvenient, others note that the service at this sister location is efficient and accommodating with staff even walking guests over to ensure a smooth experience.
A few reviews highlight that the breakfast spread sometimes falls short in replenishment and variety, especially when the service is understaffed. However, the overall sentiment remains favorable, emphasizing the quality and abundance of the breakfast, making it a satisfying start to the day for most guests.
Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter offers a consistently high standard of accommodation with a focus on spaciousness and cleanliness. Guests frequently mention that the rooms are large, bright and equipped with comfortable mattresses and pillows. The rooms are generally described as clean and cozy with many appreciating tidy and neat decor. Some rooms come with added features like balconies, allowing guests to enjoy views of the bustling streets outside.
Visitors have found the rooms to be well-lit and well-equipped, though a few noted that some rooms lack windows, which may not suit everyone. Even in cases where rooms are compact, they still come with good facilities. A notable aspect is the mix of traditional design with modern amenities, ensuring a comfortable stay. Free room upgrades have positively surprised several guests, adding to their satisfaction.
The family rooms and larger categories are particularly emphasized for their size and comfort, making them a great choice for groups or extended stays. However, not all rooms are spacious; some guests noted that certain rooms were smaller than expected. Despite this, the overall consensus leans heavily towards comfort and cleanliness with many guests expressing that their stay met or exceeded expectations.
The prime location of the hotel is also praised with easy access to local snacks and attractions, adding further value to the already positive room experience. Overall, Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter offers an excellent blend of comfort, cleanliness and convenience, ensuring a pleasant stay in Hanoi.
Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter consistently receives praise for its beds. Guests frequently highlight the comfortable mattress and pillows, often remarking on the overall comfort and size of the beds. Many reviewers mention the bed being large with terms such as queen-size and double beds commonly noted. The beds are described as clean and pristine with comfortable and supportive mattresses contributing to a restful night's sleep. Single beds are also available and are noted to be equally comfortable. Overall, the emphasis on bed comfort and cleanliness is a recurring theme, suggesting that Silk Hanoi takes great care in ensuring guests enjoy a relaxing and cozy sleeping experience.
Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter consistently receives high praise for its cleanliness. Guests frequently remark on the immaculate condition of the rooms, highlighting the fresh white towels, sheets and the overall neatness of the accommodations. Reviewers often describe the rooms as spacious and very clean, emphasizing a high standard of cleanliness throughout the property. Despite occasional mentions of minor wear and tear and some concerns about the floors, the general consensus is that the rooms are comfortable and well-maintained. Many guests appreciate the unobtrusive cleaning service and the staff's dedication to maintaining cleanliness. The hotel is deemed a clean and comfortable place to stay with both rooms and bathrooms meeting guests' expectations for a tidy environment. Overall, the focus on cleanliness at Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter significantly contributes to a positive guest experience.
Visitors to the Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter frequently praise the exceptional staff, highlighting their kindness, helpfulness and enthusiasm. The team is noted for going above and beyond to ensure a comfortable and enjoyable stay. Guests often mention that the staff, including named individuals like Emma and Gem, provide excellent service, assisting with everything from local information to tour arrangements. The reception staff is particularly appreciated for their friendly and informative demeanor.
Many reviews emphasize the welcoming and accommodating nature of the employees with several citing their ability to guide guests on local food and attractions. Additionally, the staff is repeatedly described as attentive, eager to help with any needs or requests and genuinely smiling even under busy circumstances.
The courteous and polite service extends across all staff members, creating a positive and inviting atmosphere. Guests appreciate the English-speaking abilities of the team, making communication smooth and effective. Overall, the hotel staff’s dedication to excellent customer service significantly enhances the guest experience, contributing to the hotel’s favorable reviews.
Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter offers fantastic value for money with reasonable pricing, making it a good choice for budget-conscious travelers. It is ideally located, allowing easy access to nearby attractions and a variety of dining options, including nicer restaurants and cheap dining in the area. The hotel is well-suited for short stays and serves as a decent place to crash for a night. However, based on reviews, it is perceived not to meet the standard expectations of a 3-star hotel. Overall, it provides value for money, particularly in this price range.
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Location
Guests appreciate the hotel's proximity to essential amenities and notable landmarks with everything from supermarkets to historical sites within a short walking distance. Despite its central location, visitors find the surroundings relatively quiet, allowing for a peaceful retreat amidst the city's lively atmosphere.
In summary, the strategic positioning of Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter in the Old Quarter makes it a superb choice for those looking to delve into Hanoi's cultural landscape while enjoying the convenience of having major attractions just steps away.
Breakfast
Despite these positives, there is a recurring comment that breakfast is not served on-site but at a nearby partner hotel, which is a short walk away. While some guests find this arrangement inconvenient, others note that the service at this sister location is efficient and accommodating with staff even walking guests over to ensure a smooth experience.
A few reviews highlight that the breakfast spread sometimes falls short in replenishment and variety, especially when the service is understaffed. However, the overall sentiment remains favorable, emphasizing the quality and abundance of the breakfast, making it a satisfying start to the day for most guests.
Rooms
Visitors have found the rooms to be well-lit and well-equipped, though a few noted that some rooms lack windows, which may not suit everyone. Even in cases where rooms are compact, they still come with good facilities. A notable aspect is the mix of traditional design with modern amenities, ensuring a comfortable stay. Free room upgrades have positively surprised several guests, adding to their satisfaction.
The family rooms and larger categories are particularly emphasized for their size and comfort, making them a great choice for groups or extended stays. However, not all rooms are spacious; some guests noted that certain rooms were smaller than expected. Despite this, the overall consensus leans heavily towards comfort and cleanliness with many guests expressing that their stay met or exceeded expectations.
The prime location of the hotel is also praised with easy access to local snacks and attractions, adding further value to the already positive room experience. Overall, Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter offers an excellent blend of comfort, cleanliness and convenience, ensuring a pleasant stay in Hanoi.
Beds
Cleanliness
Staff
Many reviews emphasize the welcoming and accommodating nature of the employees with several citing their ability to guide guests on local food and attractions. Additionally, the staff is repeatedly described as attentive, eager to help with any needs or requests and genuinely smiling even under busy circumstances.
The courteous and polite service extends across all staff members, creating a positive and inviting atmosphere. Guests appreciate the English-speaking abilities of the team, making communication smooth and effective. Overall, the hotel staff’s dedication to excellent customer service significantly enhances the guest experience, contributing to the hotel’s favorable reviews.
3 Star
No, Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter doesn't have any pool.
Yes, a spa is available at Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter.
No, Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter doesn't allow dogs.
No, parking facilities aren't available at Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter.
No, Silk Hanoi Moment Hotel & Spa - Hanoi Old Quarter doesn't have a gym.
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