The Autumn Homestel
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Summary of reviewsThe Autumn Homestel is highly praised for its prime location, combining serene lake views with proximity to Hanoi's key attractions. Guests appreciate the peaceful neighborhood, dotted with cafes and restaurants, offering a tranquil escape from the city hustle while remaining conveniently accessible. Many find the balance of scenic beauty and easy access to be perfect for a relaxing stay.
The staff at The Autumn Homestel receive glowing reviews, particularly for their exceptional service and kindness. From the welcoming and helpful Lan to a team consistently described as attentive and friendly, the staff are noted for making guests feel at home with their warm hospitality. Their dedication ensures a memorable and stress-free experience, significantly enhancing the overall stay.
However, the rooms elicit mixed responses. While some guests find them cozy, comfortable and clean with a charming atmosphere and adequate amenities for short stays, others highlight issues such as lack of windows, poor lighting and dated interiors. Complaints include old furniture, deteriorated mattresses, inadequate sound insulation and subpar bathroom conditions. These drawbacks suggest that while some rooms offer a pleasant stay, others may not meet all guests’ expectations.
Cleanliness is another area with varied feedback. Some guests commend the general upkeep and presence of amenities like a functional washing machine, but others report significant hygiene issues, such as mold, stained linens and mildew in bathrooms. The property could benefit from more rigorous cleaning to consistently meet guest standards.
Parking poses a challenge as there are no onsite options. Guests with motorcycles face particular difficulties, often needing to find alternative solutions, such as paying nearby businesses for parking. This can be inconvenient, especially for motorbike travelers, although many manage with some extra effort.
In summary, The Autumn Homestel excels in location and staff service, offering a cozy and peaceful environment with beautiful views and excellent hospitality. However, potential guests should be aware of possible room and cleanliness issues and plan ahead for parking needs.
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The staff at The Autumn Homestel receive glowing reviews, particularly for their exceptional service and kindness. From the welcoming and helpful Lan to a team consistently described as attentive and friendly, the staff are noted for making guests feel at home with their warm hospitality. Their dedication ensures a memorable and stress-free experience, significantly enhancing the overall stay.
However, the rooms elicit mixed responses. While some guests find them cozy, comfortable and clean with a charming atmosphere and adequate amenities for short stays, others highlight issues such as lack of windows, poor lighting and dated interiors. Complaints include old furniture, deteriorated mattresses, inadequate sound insulation and subpar bathroom conditions. These drawbacks suggest that while some rooms offer a pleasant stay, others may not meet all guests’ expectations.
Cleanliness is another area with varied feedback. Some guests commend the general upkeep and presence of amenities like a functional washing machine, but others report significant hygiene issues, such as mold, stained linens and mildew in bathrooms. The property could benefit from more rigorous cleaning to consistently meet guest standards.
Parking poses a challenge as there are no onsite options. Guests with motorcycles face particular difficulties, often needing to find alternative solutions, such as paying nearby businesses for parking. This can be inconvenient, especially for motorbike travelers, although many manage with some extra effort.
In summary, The Autumn Homestel excels in location and staff service, offering a cozy and peaceful environment with beautiful views and excellent hospitality. However, potential guests should be aware of possible room and cleanliness issues and plan ahead for parking needs.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
EV charging stations
Small Hotel
3-Star Hotel
Guest Reviews
The Autumn Homestel enjoys a very favorable location, described by many as ideal for its blend of tranquility and convenience. Situated right next to a serene lake, it offers picturesque views from the balcony and rooftop, which many guests have found refreshing and relaxing. Despite being slightly outside the bustling Old Quarter of Hanoi, the homestay remains within walking distance to the city's key attractions, including tourist site monuments and the 36 trades area. The peaceful neighborhood is praised for its charm and quietness, providing a pleasant respite from the hectic city life.
The vicinity is dotted with numerous cafes and restaurants, adding to the convenience for guests seeking local culinary delights. Many reviewers have noted that walking around the lake is particularly enjoyable and beautiful, enhancing the overall experience of staying at this homestay. The property's location is also described as central and with good connectivity, allowing easy travel to both the city center and other significant areas.
While it's a bit of a stroll to get to the heart of downtown, the affordable Grab rides make up for this small inconvenience. Additionally, the nearby K-mart and various eateries ensure that guests have access to all necessary amenities. Overall, The Autumn Homestel is continuously highlighted for its perfect balance of peace, scenic beauty and proximity to Hanoi's main attractions, making it an ideal base for any traveler.
The rooms at The Autumn Homestel present a mixed experience for guests. On the positive side, many found the rooms to be cozy, comfortable and nicely furnished with a beautiful view in certain instances. Some guests appreciated the cleanliness and overall comfort for short stays, suggesting that the basic amenities sufficed for their needs.
However, several issues were noted. Many rooms lack windows or have very poor lighting, which could make them feel small and dark. The rooms appear to be somewhat run-down and not as well-maintained as the photos might suggest with complaints about deteriorated furniture, old-fashioned decor and bathrooms needing significant work. In particular, the mattresses often need replacement with instances of holes and uncomfortable coils.
Guests also mentioned problems with sound insulation, reporting noise from neighboring rooms and plumbing, which affected their sleep. Additionally, the overall condition of the rooms was often described as old and not up to the expected standards.
In summary, while The Autumn Homestel offers some charming and cozy rooms, potential guests should be prepared for a few drawbacks, including lack of natural light, dated interiors and noise issues.
During my stay at The Autumn Homestel, I found mixed experiences regarding their beds. Many guests appreciated the comfort of the beds, finding them soft enough and very clean. However, several reviews pointed out that some mattresses were worn out with sagging issues and noticeable coils. A few guests mentioned that the beds had holes and even a bad smell at times. Despite these criticisms, there were still positive remarks about the comfort levels for some travelers. Thus, it seems that bed quality can vary, potentially depending on the specific room.
The Autumn Homestel has received mixed reviews regarding its cleanliness. On the positive side, some guests found their rooms to be clean and tidy, appreciating a generally maintained environment and highlighting the presence of a functional washing machine. However, numerous reviews point out significant areas for improvement. Guests noted issues such as mold spores in rooms, dirty blankets with stains and an overall unhygienic atmosphere. Bathrooms drew particular criticism with complaints about mildew, a small space where the shower is situated above the toilet and non-closing doors. Moreover, a strong smell of mold and sewage reflux from the toilets was a frequent grievance. The property, being old, could greatly benefit from more rigorous and thorough cleaning to meet guests' expectations.
During my stay at The Autumn Homestel, I was continuously impressed by the exceptional service provided by the staff. From the moment we arrived, Lan, the front desk person, made an impactful first impression with her kindness and incredible helpfulness. Not only was she responsive and proactive in her communication, but she also took care of every request with genuine warmth.
The entire staff showed remarkable attentiveness and a friendly demeanor that truly elevated the stay. They were not just polite but also quick to accommodate and assist guests, ensuring a comfortable experience. Even the communication through WhatsApp was handled in a friendly and helpful manner, demonstrating the staff’s efficiency and dedication.
It was evident that every team member, including the young lady at the reception who spoke good English, was committed to putting guests at ease. Whether it was carrying luggage enthusiastically to the room, providing detailed self-check-in information ahead of time or being sweet and serviceminded, their hospitality was consistently top-notch.
In conclusion, The Autumn Homestel's staff, led by the ever-amazing Lan, ensured that my stay was memorable and stress-free with their attentive, enthusiastic and helpful service. The warm and friendly atmosphere they created truly made the accommodation feel like a home away from home.
Travelers staying at The Autumn Homestel will need to plan ahead for their parking needs, as the property does not offer any onsite parking options. Guests with motorcycles face particularly challenging circumstances, often having to find alternative parking solutions away from the homestay. Some have resorted to paying a nearby vegetarian restaurant to park their bikes. While the lack of a designated parking area can be inconvenient, especially for those arriving with motorbikes, it's worth noting that guests still find ways to manage, albeit with a bit of extra effort.
Location Show Map
Location
The vicinity is dotted with numerous cafes and restaurants, adding to the convenience for guests seeking local culinary delights. Many reviewers have noted that walking around the lake is particularly enjoyable and beautiful, enhancing the overall experience of staying at this homestay. The property's location is also described as central and with good connectivity, allowing easy travel to both the city center and other significant areas.
While it's a bit of a stroll to get to the heart of downtown, the affordable Grab rides make up for this small inconvenience. Additionally, the nearby K-mart and various eateries ensure that guests have access to all necessary amenities. Overall, The Autumn Homestel is continuously highlighted for its perfect balance of peace, scenic beauty and proximity to Hanoi's main attractions, making it an ideal base for any traveler.
Rooms
However, several issues were noted. Many rooms lack windows or have very poor lighting, which could make them feel small and dark. The rooms appear to be somewhat run-down and not as well-maintained as the photos might suggest with complaints about deteriorated furniture, old-fashioned decor and bathrooms needing significant work. In particular, the mattresses often need replacement with instances of holes and uncomfortable coils.
Guests also mentioned problems with sound insulation, reporting noise from neighboring rooms and plumbing, which affected their sleep. Additionally, the overall condition of the rooms was often described as old and not up to the expected standards.
In summary, while The Autumn Homestel offers some charming and cozy rooms, potential guests should be prepared for a few drawbacks, including lack of natural light, dated interiors and noise issues.
Beds
Cleanliness
Staff
The entire staff showed remarkable attentiveness and a friendly demeanor that truly elevated the stay. They were not just polite but also quick to accommodate and assist guests, ensuring a comfortable experience. Even the communication through WhatsApp was handled in a friendly and helpful manner, demonstrating the staff’s efficiency and dedication.
It was evident that every team member, including the young lady at the reception who spoke good English, was committed to putting guests at ease. Whether it was carrying luggage enthusiastically to the room, providing detailed self-check-in information ahead of time or being sweet and serviceminded, their hospitality was consistently top-notch.
In conclusion, The Autumn Homestel's staff, led by the ever-amazing Lan, ensured that my stay was memorable and stress-free with their attentive, enthusiastic and helpful service. The warm and friendly atmosphere they created truly made the accommodation feel like a home away from home.
Parking
No, The Autumn Homestel doesn't have any pool.
No, a spa isn't available at The Autumn Homestel.
No, The Autumn Homestel doesn't allow dogs.
Yes, parking facilities are available at The Autumn Homestel.
No, The Autumn Homestel doesn't have a gym.
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