The Lapis Hotel

Hanoi 21.01980100, 105.85617000 , 21 Tran Hung Dao St, Hoan Kiem Dist (Show on Map)
8.7
Very Good


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Summary of reviewsThe Lapis Hotel receives high praise for its combination of an ideal location, comfortable accommodations and exceptional service, making it a top choice for both leisure and business travelers. Its strategic position in a vibrant area close to the Old Quarter, the opera and Hoan Kiem Lake provides guests with easy access to major attractions while still benefiting from a peaceful and quiet environment. This prime location, combined with luxurious amenities like a rooftop pool, jacuzzi and steam room, creates a serene and comfortable setting.

Guests enjoy a delightful breakfast experience with a variety of quality options, particularly highlighting the cook-to-order omelettes and pho. Although some guests desire more western food options and noted occasional inconsistencies, the overall reviews indicate a very satisfying and plentiful breakfast.

The rooms at The Lapis Hotel are consistently described as spacious, clean and comfortable with modern amenities. Visitors appreciate the large and well-maintained accommodations, comfortable beds and well-designed bathrooms. While some rooms had a musty smell or less desirable views, the general consensus underscores the high standard of cleanliness and comfort provided.

Cleanliness throughout the hotel remains a standout feature with numerous reviews applauding the immaculate conditions of both the rooms and common areas. This, coupled with exceptional service, enhances the overall guest experience.

The hotel staff receives significant acclaim for their friendliness, professionalism and attentiveness, contributing greatly to the positive atmosphere. The proficiency in English and warm hospitality make international visitors feel particularly welcome.

The hotel's spa and gym facilities further add to the appeal. Guests commend the accessible and relaxing amenities, including the sauna, jacuzzi and steam bath. While the gym is on the smaller side and occasionally faces equipment issues, it still offers a satisfactory fitness experience with a pleasant outlook.

The rooftop pool is a notable highlight, providing a stunning, tranquil escape with beautiful city views and lovely sunsets, despite being a bit cold in winter. The infinity pool, whirlpool and rooftop bar enhance the relaxing experience.

Overall, The Lapis Hotel excels in providing a comfortable, clean and convenient stay with excellent services and amenities, making it a highly recommended choice for travelers.
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Categories
4-Star Hotel
The Lapis Hotel offers modern accommodations and a convenient location in Hanoi's Hoan Kiem district. Guests appreciate its stylish design and quality service.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Hotel with Gym

Hotel with Outdoor Pool

Room Types
Standard Double or Twin Room This air-conditioned room has a cable flat-screen TV and en suite bathroom with shower facility and slippers. Please note that room comes with windows but there is no view. Please note room cannot accommodate any extra beds.

Superior Double or Twin Room with City View Room has air conditioning, a flat-screen TV and minibar. Attached bathroom comes with shower facility, slippers and free toiletries. Please note room cannot accommodate any extra beds.

Deluxe Double or Twin Room with City View Featuring views of the city, room is furnished with carpet, minibar and cable flat-screen TV. Attached bathroom comes with shower facility, slippers and free toiletries. If your booking was made for 3 adults, an extra bed will be arranged and included in the room rate.

Executive Suite Featuring city views, this spacious suite is air-conditioned and fitted with a seating area, dining table and an electric kettle. Private bathroom comes with a shower, hairdryer and free toiletries. If your booking was made for 3 adults, an extra bed will be arranged and included in the room rate.

Family Connecting Rooms This larger suite consists of 2 connecting rooms and features views of the city, as well as a cable flat-screen TV. En suite bathroom is equipped with a shower, bath and hairdryer. Slippers and free toiletries are on offered.

Guest Reviews
8.7
Very Good
Location
Nestled in the heart of a vibrant and interesting area, The Lapis Hotel boasts a very convenient location that has consistently garnered praise. Positioned strategically, it offers an ideal base close to the city's attractions. Guests appreciate its proximity to the bustling Old Quarter, the opera and Hoan Kiem Lake, making it a prime spot for exploration.

Despite being centrally located, the hotel benefits from quiet surroundings, offering a peaceful respite from the city's hustle and bustle. The calm ambiance, combined with attentive and exceptional staff, elevates the guest experience.

For those worried about being too far from key areas, the slightly south-of-center position ensures that all major sights and street food options are merely a stroll away. The hotel is also a great choice for those preferring a quieter environment over the more chaotic old town.

Adding to its allure, the hotel features a luxurious setting with excellent amenities like a rooftop pool, jacuzzi and steam room. Its central yet serene location, coupled with exceptional service and beautiful decor, makes The Lapis Hotel an excellent choice for both leisure and business travelers seeking convenience and comfort in the heart of the city.

Breakfast
The Lapis Hotel provides an impressive breakfast experience that has left many guests satisfied. The breakfast buffet is described as excellent, plentiful and delicious with a great selection of quality options. Many reviews highlight the abundance and variety, praising the diverse offerings that cater to different tastes, including options for Europeans and a particularly well-received cook-to-order omelette. The pho at breakfast also receives notable acclaim.

While primarily positive, some guests felt that the breakfast could benefit from more varied choices and noted a lack of western food options. Additionally, some reviews pointed out that the breakfast room lacks windows and that the quality of the breakfast was not always consistent with the high standards of the hotel. Nonetheless, the majority of guests found the breakfast experience at The Lapis Hotel very good to excellent, often surpassing their expectations and rounding off a comfortable stay at the hotel.

Rooms
The rooms at The Lapis Hotel generally impress with their spaciousness and cleanliness. Many guests appreciated the large room sizes and described the accommodations as well-equipped and modern. Comfort is a recurring theme with numerous reviews highlighting the very comfortable beds and overall room amenities.

Bathrooms also received praise for their beauty and functionality and many guests noted the convenience and comfort of having connecting rooms. Some visitors mentioned that while the rooms may not be huge, they are perfectly adequate and extremely clean.

The hotel's attention to cleanliness is frequently mentioned with the rooms being described as both very clean and well-maintained. In terms of style, the rooms were described as lovely and relaxing, contributing to a positive guest experience. However, a few reviews noted that some rooms had a musty smell upon arrival or windows facing less desirable views.

Overall, the reviews suggest that The Lapis Hotel offers comfortable, clean and spacious rooms that meet guest expectations with many amenities provided to enhance the stay.

Beds
Guests at The Lapis Hotel frequently highlight the comfort of the beds, often describing them as extremely comfortable, superb and super comfy. Many appreciated the large and king-sized beds, noting that they significantly contributed to their enjoyable stay. However, there were a few mentions of aging mattresses and sagging in the middle, as well as discomfort related to pillows and springs. Despite these occasional issues, the overall sentiment towards the beds remains positive with most guests feeling very comfortable and satisfied.

Cleanliness
The Lapis Hotel is frequently praised for its exceptional cleanliness. Guests consistently describe the hotel as very clean and organized with rooms that are spotlessly clean and welcoming. The hotel maintains high standards of cleanliness throughout with many reviewers highlighting the cleanliness of both the rooms and the common areas. The immaculate conditions extend to the bathrooms, despite occasional comments about them being tired. Guests appreciate the clean sheets and overall spotless environment.

Service at The Lapis Hotel receives high marks as well with numerous mentions of exceptional and impeccable service that complements the clean and friendly atmosphere. The convenience of the surrounding area adds to the appeal, making it a comfortable and practical choice for travel.

Rooms are not only clean but also spacious and quiet, enhancing the comfort of the stay. Many guests describe the rooms as better than expected with some stating they looked even better than in the pictures. However, there are a few mentions of unfortunate views, like a window looking at a wall, but this does not overshadow the overall positive experience.

Located in the French Quarter and about a 20-minute walk from the old town, The Lapis Hotel is noted for blending convenience, comfort and top-notch cleanliness, making it a solid choice for travelers seeking a pleasant stay.

Staff
The Lapis Hotel is consistently praised for its outstanding staff, described as friendly, helpful and accommodating. Guests note that the team members are not only professional but also warm, making them feel at home. The staff's proficiency in English is particularly appreciated by international visitors, adding to the overall convenience and comfort of their stay.

The hospitality delivered by the team is impeccable with many guests emphasizing their attentiveness and kind demeanor. Whether at the front desk or throughout the hotel, the staff's friendliness and dedication to service make a significant positive impact. Guests frequently mention feeling welcomed and well-cared-for, attributing their enjoyable experiences largely to the hotel's excellent personnel.

The attentive and smiling nature of the staff ensures that all needs are met promptly and efficiently, enhancing the overall comfort and satisfaction of the stay. A recurring theme in the reviews is the staff's ability to create a warm and pleasant atmosphere, often described as wonderful, lovely and professional.

While the friendly staff and excellent spa facilities are standout features, one review hints at differing treatment between foreign and Vietnamese guests, though this does not overshadow the overall commendations. In summary, the Lapis Hotel's staff excels in providing friendly, helpful and professional service, contributing significantly to the positive experiences of their guests.

Spa
The Lapis Hotel's spa receives high praise for its comprehensive facilities. Guests applauded the accessible sauna, jacuzzi and hot tub, noting these amenities as highlights of their stay. The spa area, featuring a well-regarded steam bath and pool, is frequently described as very good to excellent. Many visitors enjoyed the complimentary use of the jacuzzi and sauna, appreciating the hotel's offering of such relaxing features. Despite some comments about maintenance issues and a non-functioning sauna, the overall sentiment remains positive towards the relaxing and enjoyable spa experience provided by the hotel.

Gym
The Lapis Hotel features a fitness area conveniently located on the 11th floor, offering accessibility for guests. While the gym itself is small, it boasts a nice outlook and incorporates a steam/spa facility, enhancing the overall experience. The gym facilities have been described as amazing and the inclusion of a hot dipping pool adds a relaxing touch. However, some issues with the gym equipment, particularly the treadmills, have been noted. Despite its basic nature, the gym provides a satisfactory space for a workout.

Pool
At The Lapis Hotel, the rooftop pool is frequently highlighted as a standout feature, offering guests a stunning, tranquil escape with incredible views of the city. Many visitors found the pool to be clean, refreshing and an excellent place to relax, complimenting its pleasant atmosphere and lovely surroundings. The infinity pool aspect garnered positive mention, particularly for the beautiful sunsets it showcases. Despite being slightly cold in December and occasionally described as needing some tender loving care, the guests felt the overall experience was delightful and the pool area generally not overly crowded. The addition of a whirlpool and jacuzzi, along with a rustically themed bar nearby, further enhances the appeal, providing a great spot for relaxation in a central, convenient location.


Yes, The Lapis Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at The Lapis Hotel.

No, The Lapis Hotel doesn't allow dogs.

No, parking facilities aren't available at The Lapis Hotel.

Yes, The Lapis Hotel has a gym.

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