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Summary of reviewsChâteau La Mer Exclusive Guesthouse & Spa emerges as a picturesque retreat nestled in a serene environment boasting stunning views of the dam, lake, and surrounding mountains. Its prime location offers guests convenient access to various tourist attractions and local amenities, enhancing their overall hospitality experience. Guests consistently praise the tranquil ambiance, beautifully maintained grounds, spacious rooms, and the friendly, attentive staff who contribute to a pleasant and restful stay.
The breakfast experience is well-regarded for its quality and variety, with delicious and fresh offerings complemented by beautiful mountain views from the dining area. Dinner also impresses many guests, particularly the chef's skillful culinary creations, creating a generally satisfying dining experience despite some inconsistencies in service.
Rooms receive high praise for their spaciousness, comfort, and clean, well-maintained nature. Luxurious decoration and stunning architectural views create a relaxing retreat. Although there are occasional mentions of needed maintenance, the overall impression of the accommodations is positive.
While cleanliness across the property is frequently commended, some guests have noted specific areas for improvement. Nevertheless, the serene atmosphere and well-kept gardens contribute to the guesthouse's charm. Despite challenges with Wi-Fi connectivity, and mixed feedback on spa services and pool cleanliness, the guesthouse's offerings hold potential for enhancement.
The beds receive mixed reviews, with many guests finding them comfortable, although some mention issues with pillow firmness and bed size, impacting overall sleep comfort. The romantic allure of Château La Mer is strong, offering a tranquil escape ideal for couples, despite varied opinions on the romantic packages.
Overall, Château La Mer Exclusive Guesthouse & Spa is recognized for its friendly and professional staff, outstanding location, and the memorable experience it offers, making it a splendid choice for both relaxation and exploration. Show more
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Categories
Guest House for Honeymoon
This exclusive guesthouse and spa offers a luxurious and intimate experience. The spa services and beautiful setting provide a romantic and relaxing atmosphere for honeymooners.
Guest House with Spa
An exclusive guesthouse that features a spa. Some accommodations are equipped with spa baths, and the guesthouse provides a tranquil environment for guests seeking relaxation and spa elements.
Romantic Guest House
Offers a luxurious and intimate guesthouse experience with spa facilities. The beautiful setting and personalized service create a romantic retreat.
Guest House with Swimming Pool
This guesthouse includes a swimming pool. The pool area is known for its beauty and the breathtaking views it offers.
Outdoor Pool
Guest House with Free Wi-Fi
This guesthouse provides free Wi-Fi. The guesthouse's spa and exclusive atmosphere add to its appeal, offering a relaxing and connected stay.
Small Guest House
This exclusive guesthouse offers a tranquil and luxurious experience with its spa facilities. The intimate setting and attention to detail create a cozy and relaxing environment. The combination of luxury and personalized service makes it perfect for a special getaway.
Guest House with Rooms With Fireplace
Situated in Hartbeespoort, Château La Mer offers rooms with fireplaces, providing a luxurious and relaxing experience. The guesthouse's spa facilities and stunning views add to its appeal. The fireplaces create a warm and inviting atmosphere, perfect for a romantic getaway.
Guest House with Parking
4-Star Guest House
Guest House with Outdoor Pool
Room Types
Deluxe Double Room -1Located on the ground floor room with private access, this air-conditioned room features an en suite bathroom with a corner bath and shower.
Deluxe Double Room - 2Located on the ground floor room with private access to a shared patio, this air-conditioned room features an en suite bathroom with bath and shower. Please note that the price is based on either single or double occupancy. Maximum occupancy is 2 adults and 2 children(see Hotel Policies). The extra person rates vary according to the season and may be lower than indicated in the policies.
Deluxe Double Room - 3This double room is located on the ground floor and features a private entrance and a patio. The en-suite bathroom is fitted with a "princess"-style bath and a shower. The room also has a private lounge area that can be converted into a bedroom.
Deluxe Double Room - 4Located on the first floor room with access to a shared patio, this air-conditioned room features an en suite bathroom with a corner bath and shower.
Superior SuiteLocated on the first floor with access to a shared patio, this air-conditioned suite features a living area and an en suite bathroom with a free-standing bath and shower.
Penthouse SuiteLocated on the second floor with a private balcony, this air-conditioned suite features an en suite bathroom with spa bath and a double shower. The suite is fitted with a home theatre system.
Double Room with Garden ViewOffering free toiletries, this double room includes a private bathroom with a bath and a shower. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a seating area, a wardrobe as well as an inner courtyard view. The unit has 1 bed.
Queen Room with Spa BathFeaturing free toiletries, this double room includes a private bathroom with a bath and a shower. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a minibar, a seating area, a wardrobe as well as garden views. The unit has 1 bed.
Deluxe Double RoomOffering free toiletries, this double room includes a private bathroom with a bath and a shower. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a seating area, a wardrobe as well as garden views. The unit has 1 bed.
Deluxe Double RoomFeaturing free toiletries, this double room includes a private bathroom with a bath and a shower. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a minibar, a seating area, a wardrobe as well as garden views. The unit has 1 bed.
Queen Room with Spa BathThe spacious double room offers air conditioning, a minibar, a balcony with lake views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Queen RoomThe spacious double room provides air conditioning, a minibar, a balcony with lake views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Guest Reviews
8.5
Very Good
Location
Perched in an excellent location, Château La Mer Exclusive Guesthouse & Spa offers guests an experience adorned with stunning and scenic views. Nestled amidst breathtaking landscapes, the venue provides a serene and private oasis with easy access to numerous tourist hotspots and local amenities. Visitors consistently praise the splendid views of the dam, lake, and surrounding mountains, which can be enjoyed from various vantage points, such as the balcony or the penthouse suite. The panoramic backdrop creates a tranquil environment that enhances the peaceful ambiance of the well-maintained property. Guests appreciate the convenience of its location, which puts them in close proximity to shopping centers and sightseeing attractions, making it an ideal base for exploring the area. Additionally, the meticulously kept grounds, refreshing garden, and spacious rooms contribute to the overall charm of this beautifully situated guesthouse, where friendly and helpful staff ensure a pleasant and restful stay. The combination of stunning vistas and comfortable accommodations, along with thoughtful amenities, ensures a memorable hospitality experience at this picturesque retreat.
Breakfast
The breakfast experience at Château La Mer Exclusive Guesthouse & Spa is generally well-regarded, with many guests praising its quality and variety. Despite some minor criticisms regarding consistency and service speed, the positive feedback shines through. Many guests found the breakfast delicious, fresh, and more than adequate, often noting it as fantastic and superb. The inclusion of a beautiful fruit salad is a noted highlight, and the flexibility of the staff to accommodate special requests, such as preparing custom dishes like French toast or special sausages, adds to the personalized experience. Several guests appreciated the stunning views of the mountains and the dam from the breakfast area, which enhanced their dining experience.
The presentation and taste of the breakfast dishes were frequently highlighted as top-notch, with the hot breakfasts being a reliable staple. Guests commended the excellent hospitality and friendliness of the staff, particularly noting the efforts of Chef Benji and his team to make guests feel special. However, there were suggestions for improvement, such as offering a buffet option to increase variety, especially for non-pork eaters, and addressing occasional service delays. Overall, while there is room for enhancement, the breakfast at the guesthouse remains a strong point for many visitors, who appreciated both the deliciousness of the food and the welcoming atmosphere.
Dinner
Château La Mer Exclusive Guesthouse & Spa offers a dining experience that leaves many guests impressed with the skillful culinary creations. Guests frequently praise the amazing food, mentioning both breakfast and dinner. The chef's expertise is highlighted, with particular appreciation for dishes like the beef stew and perfectly cooked steaks. Many patrons describe the food as awesome, with great dinner platters and satisfying supper. However, it's noted that dinner service is not always consistent at the restaurant, and there are mentions of a lack of a dedicated restaurant. Despite these logistical nuances, the overall dining experience seems to be a satisfying aspect of the stay, backed by the exceptional service from the staff.
Rooms
Château La Mer Exclusive Guesthouse & Spa receives high praise for its rooms, which are consistently noted for their spaciousness and comfort. Guests often highlight the clean and well-maintained nature of the accommodations, emphasizing that the rooms are beautifully decorated and luxurious. The ambiance of the guesthouse is marked by its charming architecture and stunning views of the surrounding area, particularly the breathtaking vistas of the lake and dam that can be enjoyed from various rooms, balconies, and terraces.
The bathrooms are frequently commended for being well-equipped and spacious, with features like large bathtubs that guests find particularly enjoyable. The penthouse suite stands out as a guest favorite for its size and spectacular views. Many guests appreciate the attention to detail in the rooms, noting amenities such as bar fridges and stocked mini bars. The peaceful and quiet atmosphere of the guesthouse adds to the overall experience, providing a relaxing retreat.
While there is some mention of areas in need of maintenance, particularly in superior rooms, the overall impression is overwhelmingly positive, with guests feeling that their expectations were met and often exceeded. The delightful breakfast and helpful staff further enhance the stay, contributing to a memorable and enjoyable experience at this beautiful property.
Beds
Guests at Château La Mer Exclusive Guesthouse & Spa have mixed opinions on the beds. Many reviews express satisfaction, noting that the beds are comfortable, allowing for a restful night's sleep. Comfortable mattresses are a key highlight, contributing positively to the guest experience in multiple instances. However, there are mentions of discomfort due to various factors, such as the firmness of pillows, with several guests finding them hard to sleep on. A recurring point of contention is the suitability of the bed sizes, with some recommending upgrading to a king-size bed for the price paid and citing issues like legs hanging off smaller beds. Noise from double beds is also noted, detracting from a tranquil sleep environment. While comfort is a common sentiment, there is a notable demand for improvement, particularly regarding pillow quality and bed replacements in certain units.
Cleanliness
Château La Mer Exclusive Guesthouse & Spa generally receives positive remarks for its cleanliness, with many guests praising the well-kept and beautiful property. The guesthouse is noted for its modern finishes and carefully maintained grounds, which add to the luxurious experience. Rooms are often described as clean, spacious, and comfortable, complemented by a neat and homely atmosphere. Moreover, guests appreciate the little touches such as complimentary beverages and the friendly staff, enhancing the overall restful experience.
The guesthouse itself is often highlighted for being extremely beautiful and boasting stunning garden views, contributing to a serene and peaceful ambiance. Additional amenities like the penthouse with breathtaking views enhance the aesthetic appeal. Breakfast receives frequent compliments, further elevating the guest experience.
Despite the overall positive feedback, some guests have raised concerns over specific cleanliness issues, such as mildew in the bathroom and insufficient cleaning attention in some areas. Suggestions for more thorough cleaning and pest control are mentioned in several reviews. However, these isolated incidents do not seem to significantly detract from the generally favorable perception of the guesthouse's cleanliness and upkeep.
Staff
Nestled in a stunning location, Château La Mer Exclusive Guesthouse & Spa offers an exceptional experience largely attributed to its remarkable staff. Every guest seems to be met with a warm welcome, underscored by the team's consistent friendliness, professionalism, and willingness to go the extra mile. This feeling of being genuinely cared for is evident throughout the premises, where the staff are frequently praised for their accommodating nature and helpful demeanor. The hospitality is notably enhanced by stalwart members such as Benjamin and Connie, who are particularly revered for their kind and attentive service.
From ensuring that guests feel at home, to aiding in event hosting, the team at Château La Mer excels in creating a memorable and comfortable stay for all who visit. While a few reviews noted less favorable experiences with kitchen staff and certain spa personnel, the overall impression remains overwhelmingly positive. The regular commendations for the staff’s ability to effortlessly balance warmth and professionalism attest to their pivotal role in shaping the guesthouse's inviting atmosphere. Whether it's engaging with the receptionists, enjoying a spot-on breakfast prepared with care, or relaxing with top-class spa treatments, guests are consistently surrounded by an aura of cordiality and dedicated service.
Wi-Fi
Visitors to Château La Mer Exclusive Guesthouse & Spa have noted several challenges with the Wi-Fi service during their stays. Many guests experienced difficulties connecting to the Wi-Fi from their rooms, observing that the connection was often unreliable and extremely slow. Some guests reported that the Wi-Fi was only functional in certain common areas, leading to inconveniences when staying in their rooms. Occasional power outages also seemed to contribute to disrupted internet service, particularly during periods of load shedding. Despite these obstacles, the hotel has provided details for connecting to the Wi-Fi upon arrival, indicating a readiness to assist guests with access. Overall, while some guests found the Wi-Fi manageable, the predominant sentiment reflects potential areas for improvement in connectivity across the premises.
Spa
Château La Mer Exclusive Guesthouse & Spa offers a mixed experience when it comes to its spa services, with guests highlighting both positive and negative aspects. Many visitors praised the spa for its amazing ambiance and excellent massages, with specific treatments like the couples chocolate massage being described as a delightful and indulgent experience. The spa’s friendly staff was also noted positively by some, contributing to the overall good impression of the service received.
However, several reviews indicated lapses in service and maintenance. Instances of staff disinterest and absence due to lack of bookings were mentioned, alongside delays in spa treatments and issues such as broken spa bath seals that resulted in disappointment for guests who specifically chose their rooms for these features. The spa bath and hot tub were appreciated for their spaciousness and relaxing qualities, although some guests felt that cleanliness could be improved.
Overall, the spa at Château La Mer holds potential for a rejuvenating retreat, provided that the management addresses service consistency and maintenance issues.
Pool
The pool at Château La Mer Exclusive Guesthouse & Spa consistently garners attention in guest reviews for its beauty and appeal. Many guests highlight the amazing pool as one of the standout features, often mentioning the breathtaking views that accompany a swim. The cleanliness of the pool area is noted positively, although opinions vary on this point, with some guests mentioning that the pool could be cleaner. Warm enough for a night swim, the pool provides a lovely setting to lounge and cool down, offering an enjoyable relaxation experience. However, there are mixed feelings regarding the pool water temperature, with some guests finding it too cold, which occasionally impacted their swimming plans. Overall, the pool area is appreciated for its beauty and contributes significantly to the aesthetic and leisure offerings of the guesthouse.
Romantic
Nestled away from the hustle and bustle of city life, Château La Mer Exclusive Guesthouse & Spa offers a tranquil escape that's ideal for a romantic getaway. The beautiful setting and serene ambiance create a perfect backdrop for a memorable stay. Guests frequently commend the exceptional staff and the elegant accommodation, enhancing the overall experience. Whether planning a return visit for a full weekend or considering a special occasion like a marriage proposal, this guesthouse has proven to be a special retreat. However, there are mixed feelings regarding the romantic packages, with some finding them satisfactory while others were left disappointed. Despite this, the overall romantic allure remains strong, with some guests describing the atmosphere as reminiscent of a Parisian escape.
Yes, Château La Mer Exclusive Guesthouse & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Château La Mer Exclusive Guesthouse & Spa.
No, Château La Mer Exclusive Guesthouse & Spa doesn't allow dogs.
Yes, parking facilities are available at Château La Mer Exclusive Guesthouse & Spa.
No, Château La Mer Exclusive Guesthouse & Spa doesn't have a gym.