DoubleTree by Hilton London Heathrow Airport
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Summary of reviewsThe DoubleTree by Hilton London Heathrow Airport consistently receives commendations for its prime location, just a stone's throw from Heathrow Airport. Guests notably appreciate the easy airport transfers, nearby public transportation and good connectivity to various London attractions, making it a convenient choice for both short stays and extended visits.
The breakfast experience is generally positive with many guests enjoying a hearty English breakfast and praising the variety and quality of options available. However, there are some criticisms regarding food temperature, variety and pricing. Despite this, the overall sentiment leans toward satisfaction.
In terms of dining, guests have a mixed bag of experiences. While the quality and presentation of the food receive praise, there are notable issues with restaurant availability, service speed and limited menu options. When operational, the dining experience is usually enjoyable, but potential guests should be aware of occasional service hiccups.
The rooms are often described as spacious, clean and comfortable with a quiet atmosphere conducive to rest. Nonetheless, some guests find the rooms outdated with maintenance issues and inconsistent cleanliness standards reported. The general sentiment is that rooms are pleasant when they meet expectations but could benefit from modernization.
Cleanliness in the hotel is generally well-regarded with many guests praising the housekeeping standards. However, occasional lapses in maintenance and cleanliness are mentioned, highlighting room for improvement in certain areas.
The hotel staff often receive positive reviews for their friendliness, helpfulness and professionalism, particularly at the front desk and restaurant. However, there are notable inconsistencies with some guests encountering unhelpful or unfriendly staff.
The free Wi-Fi service at the hotel receives mixed reviews. While it suffices for basic tasks like checking emails, many guests face connectivity issues, especially in their rooms.
Parking at the hotel is generally convenient and secure, though it comes with a nightly fee. Guests appreciate the ample parking spaces, but some feel the cost is too high and not always transparently communicated.
For families, the hotel offers comfortable accommodations with family-friendly amenities such as sofa beds and baby cots. However, there are occasional issues with room arrangements and insufficient provisions for larger families.
The beds receive mixed reviews as well with many guests finding them comfortable and conducive to a good night's sleep. However, some find the beds too soft or uncomfortable, particularly the sofa beds, which are not suitable for adults.
Overall, the DoubleTree by Hilton London Heathrow Airport provides a comfortable stay with several commendable features, though there are notable areas for improvement, particularly in service consistency, room modernity and dining options.
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The breakfast experience is generally positive with many guests enjoying a hearty English breakfast and praising the variety and quality of options available. However, there are some criticisms regarding food temperature, variety and pricing. Despite this, the overall sentiment leans toward satisfaction.
In terms of dining, guests have a mixed bag of experiences. While the quality and presentation of the food receive praise, there are notable issues with restaurant availability, service speed and limited menu options. When operational, the dining experience is usually enjoyable, but potential guests should be aware of occasional service hiccups.
The rooms are often described as spacious, clean and comfortable with a quiet atmosphere conducive to rest. Nonetheless, some guests find the rooms outdated with maintenance issues and inconsistent cleanliness standards reported. The general sentiment is that rooms are pleasant when they meet expectations but could benefit from modernization.
Cleanliness in the hotel is generally well-regarded with many guests praising the housekeeping standards. However, occasional lapses in maintenance and cleanliness are mentioned, highlighting room for improvement in certain areas.
The hotel staff often receive positive reviews for their friendliness, helpfulness and professionalism, particularly at the front desk and restaurant. However, there are notable inconsistencies with some guests encountering unhelpful or unfriendly staff.
The free Wi-Fi service at the hotel receives mixed reviews. While it suffices for basic tasks like checking emails, many guests face connectivity issues, especially in their rooms.
Parking at the hotel is generally convenient and secure, though it comes with a nightly fee. Guests appreciate the ample parking spaces, but some feel the cost is too high and not always transparently communicated.
For families, the hotel offers comfortable accommodations with family-friendly amenities such as sofa beds and baby cots. However, there are occasional issues with room arrangements and insufficient provisions for larger families.
The beds receive mixed reviews as well with many guests finding them comfortable and conducive to a good night's sleep. However, some find the beds too soft or uncomfortable, particularly the sofa beds, which are not suitable for adults.
Overall, the DoubleTree by Hilton London Heathrow Airport provides a comfortable stay with several commendable features, though there are notable areas for improvement, particularly in service consistency, room modernity and dining options.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Nestled conveniently close to Heathrow Airport, DoubleTree by Hilton London Heathrow Airport boasts a prime location that consistently receives positive reviews from its guests. Its proximity to the airport makes it an excellent choice for travelers needing easy access to flights with many noting the seamless airport transfer options and the convenience of nearby public transportation. The hotel is also well-positioned for easy travel to central London, enabling guests to effortlessly explore the city's attractions; thanks to the bus stop right outside the hotel.
Additionally, the location proves ideal for those visiting Twickenham Stadium, Wembley, Hampton Court Palace and even Legoland, making it versatile for various travel plans. Visitors appreciated the ample parking facilities, the quiet rooms despite being on the flight path and the overall ease of access. Whether it's for a short stay before or after a flight or as a base to explore the wider London area, the DoubleTree by Hilton London Heathrow Airport offers a strategic and well-regarded location that caters to diverse traveler needs.
The breakfast experience at the DoubleTree by Hilton London Heathrow Airport generally received positive remarks from guests with many highlighting a fabulous full English breakfast and a great selection of food. Numerous reviews noted that the breakfast was good, lovely or even excellent, often praising the variety and quality of options available. Some appreciated the breakfast service and the helpfulness of the staff with special mentions of Kevin for his friendly and polite demeanor.
However, there were mixed opinions as well. Several guests expressed dissatisfaction, citing issues such as cold food, lack of choice and breakfast items running out. A few reviews pointed out that the breakfast was not worth the price charged, describing it as basic or even poor. Specific problems like diluted orange juice, weak coffee and insufficient vegetarian options were also mentioned.
The impact of COVID-19 brought changes, such as grab-and-go breakfast bags that some guests found lacking compared to the usual hot breakfast. Despite these criticisms, the overall sentiment leaned towards satisfaction with many guests enjoying a tasty and hearty start to their day.
In the realm of dining at the DoubleTree by Hilton London Heathrow Airport, guest reviews reveal a mixed bag of experiences. On the positive side, many guests praised the food quality, describing dinners as good, delicious and even outstanding. Several visitors appreciated the value for money, particularly noting the well-priced meals and good standard at the 'Touchdown' restaurant. The taste and presentation of food often received commendation with some guests stating that their meals were enjoyable and the dinner staff were great.
However, the dining experience wasn't without its setbacks. Multiple reviews pointed out the inconsistency in restaurant availability with some guests finding the restaurant closed during their stay. The bar service also seemed to fall short of expectations, characterized by issues such as serving drinks in the wrong glasses and running out of popular options. Service speed in the restaurant was another pain point with some diners noting slow service.
Dining options also appeared to be somewhat limited, spotlighting a lack of variety for room service menus, particularly for vegetarian and halal food. Prices in the dining area struck some as steep and a few guests expressed disappointment with the food quality, labelling it less than average at times or even just okay. Despite these mixed reviews, those who dined when the restaurant was operational often left content with their meals and the overall dining experience.
Ultimately, while the DoubleTree by Hilton London Heathrow Airport offers moments of culinary satisfaction, potential guests should be prepared for occasional service and availability hiccups.
The guest reviews for the DoubleTree by Hilton London Heathrow Airport reveal a mixed experience when it comes to the hotel rooms. On the positive side, many guests found the rooms to be spacious, clean and comfortable. The bathrooms were generally appreciated for being clean and well-sized and the hotel maintained a quiet atmosphere conducive to rest. Guests also noted that the rooms were soundproof, which helped keep outside noise at bay.
However, there are several areas where improvements could be made. Some rooms were described as outdated with old furnishings and décor that needed refreshing. Issues with maintenance were noted, including problems with the heating, plumbing and a lack of USB ports for charging devices. Cleanliness standards varied, as some rooms were found to be dusty or had remnants of previous guests' stays. The size of the rooms was another point of contention with some guests finding them too small for multiple occupants or not as spacious as advertised.
The general sentiment toward the room ambiance was that they were a bit tired and could benefit from modernization to match more contemporary standards. Despite these criticisms, when rooms met expectations, they provided a pleasant and comfortable stay for guests.
The beds at the DoubleTree by Hilton London Heathrow Airport have garnered mixed feedback from guests. A significant number of visitors praised the beds for being comfortable with several describing them as super comfy, spacious and supportive. Guests frequently mentioned the comfort of both the beds and pillows, noting a restful experience and good sleep quality in many instances. The larger king-size beds in particular received positive remarks for their comfort.
However, not all reviews were favorable. Some guests found the beds and pillows far too soft with a recurring issue of discomfort highlighted by many. The extra sofa beds were particularly criticized, often described as horrible and unsuitable for adults due to their thin mattresses and noticeable metal support bars. Additionally, there were complaints about beds being squeaky, mattresses being uncomfortable and issues with bed cleanliness.
Despite these varying reviews, some travelers enjoyed their stay thanks to the friendly staff, clean rooms and overall convenience, highlighting the hotel's positive aspects beyond just the beds.
Get ready for an in-depth look at the cleanliness of DoubleTree by Hilton London Heathrow Airport. Guests largely appreciate the high standards of cleanliness throughout the hotel, noting that rooms are generally clean, comfortable and inviting. Several descriptions emphasize an exceptionally clean environment with many rooms being lauded for their neatness and tidiness. Housekeeping has received praise for maintaining a good standard of neatness and ensuring that essential facilities are well-kept.
However, there are also a few recurring concerns. While most rooms are cleaned well, some guests have remarked on occasional lapses in maintenance and upkeep. Issues such as dirty walls, dusty surfaces and musty smells in certain rooms have been pointed out. In a few instances, guests found specific areas like bathrooms less clean than expected with complaints about stained towels, dirty tissues and even cobwebs. Public areas sometimes fail to match the cleanliness of the rooms with some guests noting that these spaces looked tired and unkempt.
Despite these occasional issues, the general consensus from guests highlights a generally clean and decent stay experience, emphasizing the comfort and hospitality of the establishment.
Guest reviews for the DoubleTree by Hilton London Heathrow Airport reveal a mixed experience with the hotel staff. Positive feedback highlights the friendly, helpful and attentive nature of many staff members, particularly at the front desk and in the restaurant. Guests frequently mentioned the welcoming atmosphere, courteous behavior and professional attitude of the staff, making check-ins smooth and interactions pleasant. Specific mentions of staff members going above and beyond to assist, being lovely and polite and providing excellent customer service underscore the commitment of several employees to enhance guest satisfaction.
However, there are notable criticisms as well. Some guests encountered unfriendly or unhelpful receptionists and housekeeping staff and there were repeated issues of guest concerns not being adequately addressed. Instances of rude behavior and a lack of responsiveness tarnished the experiences of some visitors. Additionally, there were comments about the inconsistent behavior among staff with some being notably pleasant and others quite the opposite.
Overall, while many guests appreciated the warm and efficient service provided by a significant portion of the staff, areas for improvement remain in ensuring consistency and better handling of guest concerns across the team.
The wifi experience at DoubleTree by Hilton London Heathrow Airport has received mixed feedback from guests. While some guests managed to find the connection sufficient for checking emails and deemed it acceptable, many others encountered persistent issues. Common complaints highlight that the wifi was often non-functional or intermittent, particularly within guest rooms. Users reported trouble connecting to the network with specific difficulties noted for those using Android phones. Although a few guests found the wifi to be good once they were able to log in, the overall sentiment suggests that the wifi service could benefit from significant improvement.
DoubleTree by Hilton London Heathrow Airport offers a variety of parking options that generally receive positive feedback from guests despite some associated costs. Guests frequently commend the availability and ease of parking with some describing the parking as great and decent. The hotel provides ample parking spaces, which are reportedly secure and many appreciate the convenience of having parking available on site.
However, it is important to note that the parking is not free and comes with a fee of £15 per night, which some guests feel is reasonably priced while others find it to be on the higher side. Several reviews mention that the cost of parking was too high or extortionate for a one-night stay. Moreover, the charges for parking were not always clearly indicated during the booking process, leading to some surprise costs upon arrival.
Despite these cost concerns, the process of parking is often described as easy and the helpfulness of the staff adds to the positive experience. Overall, while the parking at DoubleTree by Hilton London Heathrow Airport is efficient and secure, prospective guests should be prepared for the additional charge associated with it.
The DoubleTree by Hilton London Heathrow Airport presents a mixed experience for families with children. Many guests appreciated the family rooms, which included comfortable beds and additional options like sofa beds and baby cots. The room quality was generally well-received with visitors noting the comfort of the beds and the nice touches like biscuits for the kids. Guests also highlighted positive interactions with staff, particularly mentioning how Kevin at breakfast went above and beyond to make a child feel welcome.
However, there were some areas where the hotel could improve, particularly in terms of meeting family-specific needs. Some guests encountered issues with bed setups, such as not having enough pillows or extra beds not being provided or cleaned properly. Others experienced hiccups with room arrangements, including a family of six being booked into a room with just one bed. Despite these setbacks, the hotel's proximity to family attractions like Thorpe Park and Legoland made it a convenient choice for family outings.
Overall, while the DoubleTree by Hilton London Heathrow Airport offers several positive elements for families, there are aspects that could benefit from further attention to better cater to the needs of those traveling with children.
Guests have shared diverse opinions about the DoubleTree by Hilton London Heathrow Airport. Many found it to offer a comfortable four-star stay, particularly highlighting its spacious and clean facilities that also feel secure. The professionalism of the staff consistently received praise and the exceptional full English breakfast left a positive impression on numerous visitors. Some mentioned the hotel as being good for a short stay and expressed willingness to return for a quick trip.
However, there were mixed reviews regarding the hotel's four-star rating and its value. While some guests felt the experience met Hilton standards, others noted that the food and overall service did not live up to the expected four-star quality. Feedback also included comments about tardiness in breakfast presentation, affecting the overall feeling of a Hilton experience.
In summary, the DoubleTree by Hilton London Heathrow Airport generally provides a comfortable and professional environment with commendable cleanliness and breakfast offerings, though opinions on its rating and value are divided.
DoubleTree by Hilton London Heathrow Airport offers a range of facilities and services that cater well to business travelers. The business center is noted for being very tidy and the hotel provides practical business amenities. The location is particularly useful, benefiting from excellent transport links that make commuting convenient. The decor and bar downstairs create a pleasant environment for informal meetings, though it may not be ideal for more formal business discussions. Rooms are cozy and suitable for long stays, making it a practical choice for frequent business visits. While the cost may be a bit high for some, overall, it serves as a good option for business travel with its practical services and favorable location.
DoubleTree by Hilton London Heathrow Airport offers guests proximity to public transport, which is advantageous for those needing easy travel options. While not located directly by the airport, the hotel's general environment is peaceful, making it a suitable choice for families seeking tranquility. Fitness enthusiasts will appreciate the well-equipped gym.
However, certain aspects of the hotel's accessibility for guests with disabilities need improvement. Navigating the building can be challenging due to stairs and doors that are not disability-friendly. Moreover, disabled parking bays were reportedly coned off, which could pose an inconvenience. Despite these issues, some accessibility features like handrails are in place to assist.
Additional amenities such as quality toiletries, safe, iron, ironing board, hairdryer and ample clothes hangers contribute to a comfortable stay. Hypoallergenic bedding is available on request. Though the location may seem a bit isolated and the surroundings might benefit from better upkeep, the convenience of easily getting an Uber adds to the practicality for travelers.
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Location
Additionally, the location proves ideal for those visiting Twickenham Stadium, Wembley, Hampton Court Palace and even Legoland, making it versatile for various travel plans. Visitors appreciated the ample parking facilities, the quiet rooms despite being on the flight path and the overall ease of access. Whether it's for a short stay before or after a flight or as a base to explore the wider London area, the DoubleTree by Hilton London Heathrow Airport offers a strategic and well-regarded location that caters to diverse traveler needs.
Breakfast
However, there were mixed opinions as well. Several guests expressed dissatisfaction, citing issues such as cold food, lack of choice and breakfast items running out. A few reviews pointed out that the breakfast was not worth the price charged, describing it as basic or even poor. Specific problems like diluted orange juice, weak coffee and insufficient vegetarian options were also mentioned.
The impact of COVID-19 brought changes, such as grab-and-go breakfast bags that some guests found lacking compared to the usual hot breakfast. Despite these criticisms, the overall sentiment leaned towards satisfaction with many guests enjoying a tasty and hearty start to their day.
Dinner
However, the dining experience wasn't without its setbacks. Multiple reviews pointed out the inconsistency in restaurant availability with some guests finding the restaurant closed during their stay. The bar service also seemed to fall short of expectations, characterized by issues such as serving drinks in the wrong glasses and running out of popular options. Service speed in the restaurant was another pain point with some diners noting slow service.
Dining options also appeared to be somewhat limited, spotlighting a lack of variety for room service menus, particularly for vegetarian and halal food. Prices in the dining area struck some as steep and a few guests expressed disappointment with the food quality, labelling it less than average at times or even just okay. Despite these mixed reviews, those who dined when the restaurant was operational often left content with their meals and the overall dining experience.
Ultimately, while the DoubleTree by Hilton London Heathrow Airport offers moments of culinary satisfaction, potential guests should be prepared for occasional service and availability hiccups.
Rooms
However, there are several areas where improvements could be made. Some rooms were described as outdated with old furnishings and décor that needed refreshing. Issues with maintenance were noted, including problems with the heating, plumbing and a lack of USB ports for charging devices. Cleanliness standards varied, as some rooms were found to be dusty or had remnants of previous guests' stays. The size of the rooms was another point of contention with some guests finding them too small for multiple occupants or not as spacious as advertised.
The general sentiment toward the room ambiance was that they were a bit tired and could benefit from modernization to match more contemporary standards. Despite these criticisms, when rooms met expectations, they provided a pleasant and comfortable stay for guests.
Beds
However, not all reviews were favorable. Some guests found the beds and pillows far too soft with a recurring issue of discomfort highlighted by many. The extra sofa beds were particularly criticized, often described as horrible and unsuitable for adults due to their thin mattresses and noticeable metal support bars. Additionally, there were complaints about beds being squeaky, mattresses being uncomfortable and issues with bed cleanliness.
Despite these varying reviews, some travelers enjoyed their stay thanks to the friendly staff, clean rooms and overall convenience, highlighting the hotel's positive aspects beyond just the beds.
Cleanliness
However, there are also a few recurring concerns. While most rooms are cleaned well, some guests have remarked on occasional lapses in maintenance and upkeep. Issues such as dirty walls, dusty surfaces and musty smells in certain rooms have been pointed out. In a few instances, guests found specific areas like bathrooms less clean than expected with complaints about stained towels, dirty tissues and even cobwebs. Public areas sometimes fail to match the cleanliness of the rooms with some guests noting that these spaces looked tired and unkempt.
Despite these occasional issues, the general consensus from guests highlights a generally clean and decent stay experience, emphasizing the comfort and hospitality of the establishment.
Staff
However, there are notable criticisms as well. Some guests encountered unfriendly or unhelpful receptionists and housekeeping staff and there were repeated issues of guest concerns not being adequately addressed. Instances of rude behavior and a lack of responsiveness tarnished the experiences of some visitors. Additionally, there were comments about the inconsistent behavior among staff with some being notably pleasant and others quite the opposite.
Overall, while many guests appreciated the warm and efficient service provided by a significant portion of the staff, areas for improvement remain in ensuring consistency and better handling of guest concerns across the team.
Wi-Fi
Parking
However, it is important to note that the parking is not free and comes with a fee of £15 per night, which some guests feel is reasonably priced while others find it to be on the higher side. Several reviews mention that the cost of parking was too high or extortionate for a one-night stay. Moreover, the charges for parking were not always clearly indicated during the booking process, leading to some surprise costs upon arrival.
Despite these cost concerns, the process of parking is often described as easy and the helpfulness of the staff adds to the positive experience. Overall, while the parking at DoubleTree by Hilton London Heathrow Airport is efficient and secure, prospective guests should be prepared for the additional charge associated with it.
Family
However, there were some areas where the hotel could improve, particularly in terms of meeting family-specific needs. Some guests encountered issues with bed setups, such as not having enough pillows or extra beds not being provided or cleaned properly. Others experienced hiccups with room arrangements, including a family of six being booked into a room with just one bed. Despite these setbacks, the hotel's proximity to family attractions like Thorpe Park and Legoland made it a convenient choice for family outings.
Overall, while the DoubleTree by Hilton London Heathrow Airport offers several positive elements for families, there are aspects that could benefit from further attention to better cater to the needs of those traveling with children.
4 Star
However, there were mixed reviews regarding the hotel's four-star rating and its value. While some guests felt the experience met Hilton standards, others noted that the food and overall service did not live up to the expected four-star quality. Feedback also included comments about tardiness in breakfast presentation, affecting the overall feeling of a Hilton experience.
In summary, the DoubleTree by Hilton London Heathrow Airport generally provides a comfortable and professional environment with commendable cleanliness and breakfast offerings, though opinions on its rating and value are divided.
Business
Accessible
However, certain aspects of the hotel's accessibility for guests with disabilities need improvement. Navigating the building can be challenging due to stairs and doors that are not disability-friendly. Moreover, disabled parking bays were reportedly coned off, which could pose an inconvenience. Despite these issues, some accessibility features like handrails are in place to assist.
Additional amenities such as quality toiletries, safe, iron, ironing board, hairdryer and ample clothes hangers contribute to a comfortable stay. Hypoallergenic bedding is available on request. Though the location may seem a bit isolated and the surroundings might benefit from better upkeep, the convenience of easily getting an Uber adds to the practicality for travelers.
No, DoubleTree by Hilton London Heathrow Airport doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton London Heathrow Airport.
No, DoubleTree by Hilton London Heathrow Airport doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton London Heathrow Airport.
Yes, DoubleTree by Hilton London Heathrow Airport has a gym.
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