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Hilo Reeds Bay Hotel

Hilo , 175 Banyan Drive (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHilo Reeds Bay Hotel is highly praised for its excellent location in Hilo, providing stunning views of Hilo Bay and easy access to local attractions, parks and the beach. The prime positioning offers a tranquil escape with the relaxing sound of waves and cool breezes, making it an ideal spot for nature lovers and those wanting to explore the scenic surroundings. Guests appreciate its proximity to the airport and downtown Hilo, which adds to its convenience for travelers.

The rooms are commended for their cleanliness, comfort and spaciousness, often featuring beautiful sea views and practical amenities like kitchenettes. The daily room service and plentiful supply of fresh towels enhance the guest experience. While some reviews mention that the hotel and its rooms could benefit from modern updates and improved decor, the overall sense is that the accommodations provide a comfortable and pleasant stay.

Cleanliness throughout the property is another highlight with well-maintained facilities and common areas. Guests frequently mention the daily cleaning services and the helpful, friendly staff who contribute significantly to the upkeep of the hotel, ensuring a neat and tidy environment.

The staff at Hilo Reeds Bay Hotel are celebrated for their exceptional hospitality. Their friendly, helpful and welcoming demeanor consistently receives high praise from visitors. The team’s attentiveness and cheerful attitudes significantly enhance the overall guest experience, creating a warm and inviting atmosphere.

While the free Wi-Fi service has received mixed reviews with many guests noting issues with connectivity and reliability, the hotel makes an effort to provide this amenity, though improvements could enhance guest satisfaction.

The courtyard pool receives mixed reactions. Despite its small size and occasional closures, it offers a quiet and pleasant spot for relaxation. Guests enjoy the peaceful ambiance and the lovely views it provides.

The hotel's beach access is a significant draw with guests relishing the beautiful ocean views and the convenience of being just steps away from the serene Reeds Bay Beach Park. The location on Banyan Tree Street adds further charm, providing both convenience and a quiet retreat.

Parking at the hotel is generally appreciated for its security and convenience with plenty of spaces and overnight security measures creating a sense of safety. Although some found the parking area a bit tight, the overall feedback is positive.

The beds are frequently described as very comfortable with clean and inviting bedding enhancing sleep quality. While occasional mentions of hard or lumpy mattresses appear, the majority of reviews highlight the beds as a notable comfort feature.

As a cost-effective option, Hilo Reeds Bay Hotel appeals to budget-conscious travelers, offering clean accommodations and good value for money. However, potential guests should be aware that the hotel is somewhat dated with basic amenities. While it may not meet the standards of a modern three-star property, it remains a satisfactory choice for short stays, particularly for those prioritizing cost and location over luxury.
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Hotel with Swimming Pool

This hotel features an outdoor pool for guests.

Outdoor Pool

Hotel with Parking

This hotel has parking available for guests. Situated on Banyan Drive, it is easily accessible.

3-Star Hotel

This hotel offers comfortable rooms with bay views and is praised for its cleanliness and friendly staff. It provides excellent value for money and is conveniently located near scenic views.

Hotel near Golf Courses

Hotel near The Beach

Hotel with Outdoor Pool

Room Types

Standard Double Studio with Two Double Beds Providing free toiletries, this studio includes a private bathroom with a walk-in shower. The well-equipped kitchenette features a refrigerator, kitchenware, a microwave and a tea and coffee maker. This studio provides a flat-screen TV. The unit offers 2 beds.

Standard King Studio Providing free toiletries, this studio includes a private bathroom with a walk-in shower. The well-equipped kitchenette features a refrigerator, kitchenware, a microwave and a tea and coffee maker. Featuring a patio, this studio also provides a carpeted floor and a flat-screen TV. The unit offers 1 bed.

Deluxe King Studio Meals can be prepared in the kitchenette, which is fitted with a refrigerator, kitchenware and a microwave. The studio offers a tea and coffee maker, a carpeted floor, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Deluxe Double Studio with Two Double Beds Featuring free toiletries, this studio includes a private bathroom with a walk-in shower. Meals can be prepared in the well-fitted kitchenette, which has a refrigerator, kitchenware, a microwave and a tea and coffee maker. This studio features a flat-screen TV. The unit has 2 beds.

Studio King Ocean View Guests can make meals in the kitchenette that features a refrigerator, kitchenware and a microwave. The studio features a tea and coffee maker, a carpeted floor, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Studio Double Ocean View Featuring free toiletries, this studio includes a private bathroom with a walk-in shower. Meals can be prepared in the well-fitted kitchenette, which has a refrigerator, kitchenware and a microwave. This studio features a tea and coffee maker, a flat-screen TV and sea views. The unit has 2 beds.

About Hilo Reeds Bay Hotel

License: W20358722-01

Guest Reviews

7.2

Good

Location

Located in the scenic town of Hilo, the Hilo Reeds Bay Hotel boasts a prime location that draws consistent praise from its guests. Perched right on Hilo Bay, the hotel is surrounded by spectacular views and natural beauty, including lush banyan trees and serene Japanese gardens. Guests appreciate the proximity to Reeds Bay Beach Park and the easy access to Coconut Island, making it a great spot for nature lovers and those looking to explore.

Convenience is another strong point for the Hilo Reeds Bay Hotel. It's situated close to the airport, allowing for quick transfers and is a short distance from downtown Hilo. The hotel’s central location makes it easy to reach various attractions by car, such as Liliuokalani Gardens, local eateries and shopping centers. For those looking to delve deeper into the local culture, Volcano National Park and snorkeling spots are just a drive away.

The hotel’s edge-of-the-bay positioning provides a peaceful retreat with the calming sound of waves and a cool breeze off the water. Guests often note the tranquil beach park adjacent to the hotel and appreciate being within walking distance of beautiful parks and essential amenities.

In terms of value, the Hilo Reeds Bay Hotel offers competitive pricing without skimping on the fundamentals. Clean rooms, friendly staff and practical in-room amenities contribute to its reputation as a good deal for travelers. Whether the goal is exploring the natural wonders of the Big Island or simply relaxing by the sea, the hotel’s excellent location and convenient facilities make it a favored choice among visitors to Hilo.

Rooms

The rooms at the Hilo Reeds Bay Hotel are generally praised for their cleanliness, comfort and spaciousness, making for a pleasant stay. Many guests appreciated the well-maintained, airy rooms that often offer stunning sea views and practical amenities such as kitchenettes equipped with a microwave, fridge and basic utensils. The mini kitchens proved convenient for preparing simple meals and the availability of plenty of towels, comfortable beds and good-sized TV enhanced the experience.

Several reviews highlight that the rooms are serviced daily, ensuring fresh towels and a clean environment. The balconies in some rooms provide delightful views of the harbor and bay, making mornings particularly picturesque as guests enjoy the sunrise.

Despite the positive feedback, there were mentions of some drawbacks. The hotel is older with rooms showing signs of age and needing updates. Basic furniture and fittings, along with occasional maintenance issues like broken window latches and insufficient decor, were noted. Some rooms lacked additional security features like deadbolts and safes and there were sporadic complaints about cleanliness, specifically in the bathrooms.

Overall, the Hilo Reeds Bay Hotel offers a comfortable, clean and spacious retreat with excellent views and necessary amenities, though it may benefit from some modern updates and improvements in decor and security features.

Beds

Guests at Hilo Reeds Bay Hotel frequently highlight the comfort of the beds in their reviews. Many describe the beds as comfortable with adjectives like super comfortable, perfectly comfortable and very comfy appearing often. The beds come in various sizes, including king-size and are frequently noted for their ample space and cleanliness. Some guests even mention that the mattresses feel like heaven on earth, contributing to a great place to rest. While there are sporadic mentions of hard or lumpy beds, most feedback leans towards a positive experience with guests appreciating the clean and inviting bedding.

Cleanliness

Hilo Reeds Bay Hotel has received commendations for its overall cleanliness and well-maintained rooms. Guests frequently noted the rooms were neat, tidy and up-to-date with tile floors being particularly spotless. Many appreciated the daily cleaning services and found the hotel to be very clean with fresh towels provided every day. The property itself, including facilities and common areas, is kept clean, ensuring a pleasant experience for guests. The friendly and helpful staff also contribute to the cleanliness, as their efforts have been noted to be impressive.

However, some feedback highlighted areas for improvement. Although many rooms were clean, some guests pointed out specific issues like dirty carpets, dusty areas and occasional pest problems. Instances of inconsistent maid service and neglected hallways were mentioned as areas needing attention. Despite these issues, the general consensus underscores a clean, hospitable environment at Hilo Reeds Bay Hotel with room cleanliness and friendly service being the highlights of the guest experience.

Staff

Hilo Reeds Bay Hotel is celebrated for its exceptional staff, who consistently receive high praise from guests. Reviews frequently highlight the team as being very friendly, helpful and welcoming. The employees are noted for their warm smiles and accommodating nature, making every visitor feel at home. Both the front desk and cleaning staff stand out for their diligence and pleasant demeanor, while the hotel's owner also garners appreciation for being especially considerate.

Guests often mention the helpfulness of the staff, who go above and beyond in providing assistance, from helping with luggage to offering local recommendations. The security personnel, particularly night guards, are commended for their friendly and attentive service, ensuring a safe environment for all guests.

The hotel's commitment to customer service is evident with numerous mentions of the staff being extremely kind and attentive. The cheerful and upbeat attitudes of the employees create a welcoming atmosphere, contributing to a positive overall experience. Despite occasional minor criticisms, the consistent friendliness and professionalism of the staff leave a lasting, favorable impression on visitors of Hilo Reeds Bay Hotel.

Wi-Fi

The Wi-Fi experience at Hilo Reeds Bay Hotel has seen mixed feedback from guests with most reviewers highlighting issues regarding its reliability and performance. Many visitors noted that Wi-Fi was either slow, unstable or spotty, often leading to frustration. One recurring observation was the absence of Wi-Fi in guest rooms with connectivity primarily available only in public areas or close to the lobby. Some guests mentioned that even where available, the Wi-Fi signal strength was weak and frequently disconnected, making it difficult to stay connected. Despite these challenges, the hotel does offer free Wi-Fi, but its inconsistency has been a common inconvenience for many. Overall, those planning a visit should be prepared for potential internet connectivity issues and may want to make alternative arrangements for their online needs.

Pool

Hilo Reeds Bay Hotel offers a courtyard pool experience that receives mixed reviews. The pool, while often described as small or tiny, provides an inviting ambiance that some guests find very nice and consistently quiet, making it peaceful for those who do use it. It also yields charming views, especially from rooms facing the pool area, adding to the overall aesthetic appeal of the hotel. Yet, some visitors note that the pool appears different from the photos, feeling smaller and more akin to a paddling pool. Although the pool's size might not meet everyone's expectations, it remains a pleasant spot for lounging with some guests enjoying its proximity to the beach and the beautiful view of the bay. However, a recurring issue is its frequent closure, whether due to maintenance, COVID-19 restrictions, or early closing hours, which can be disappointing for those anticipating a swim. Despite these concerns, for those who do get to enjoy it, the pool adds a nice touch to their stay.

Beach

Hilo Reeds Bay Hotel is perfectly situated for beach lovers and those who cherish stunning ocean views. Nestled right on Hilo Bay, the hotel's prime location offers phenomenal views from the rooms, terraces and balconies, creating a serene backdrop for any stay. Guests can enjoy direct beach access and are just steps away from the tranquil Reeds Bay Beach Park. The proximity to the beach is complemented by the hotel's closeness to other attractions, such as the picturesque Liliuokalani Garden and Coconut Beach, which are within walking distance.

For those looking to explore further, the vibrant center of Hilo town is a mere 20-minute walk away, making it easy to visit local restaurants, cafes and parks. The surrounding area is a playground for water enthusiasts with opportunities for snorkeling and swimming in the calm bay waters. Guests can also find beach chairs provided to relax and soak in the sun by the beach.

The hotel's location on Banyan Tree Street offers both convenience and a quiet retreat, making it an ideal choice for those seeking a blend of activity and relaxation. Its seafront placement allows visitors to enjoy the soothing sounds of waves, adding to the overall tranquil experience. Whether planning to wander through nearby parks or simply savor the maritime views, Hilo Reeds Bay Hotel is a gateway to both natural beauty and local charm on Hawaii's Big Island.

Parking

Hilo Reeds Bay Hotel provides a secure and convenient parking experience for guests with free parking widely noted as a significant advantage. Many guests appreciated the ample amount of on-site parking and easy entry and exit access. The location of the parking areas received praise for their convenience and security, featuring locked gates and overnight security guards ensuring the safety of vehicles.

While there are plenty of parking spots available, some guests found the parking spaces to be small and the lot somewhat tight, especially if arriving late. Despite these minor concerns, the overall sentiment towards parking at the hotel remains positive with well-arranged spots and excellent access to all parking areas. The affordable prices combined with complimentary parking make it an attractive choice for many travelers.

3 Star

Hilo Reeds Bay Hotel offers a cost-effective stay suitable for those with budget constraints. With convenient parking and plenty of dining options nearby, visitors find the location and price combination ideal. The hotel is known for its affordability, providing clean accommodations at a reasonable price, making it a good value for money.

The simplicity and local charm of the hotel contribute to a pleasant, albeit basic, stay. While the lack of air conditioning and ancient furniture fittings may not appeal to those seeking modern amenities, this hotel serves well for short stays to limit costs. It offers a simple and convenient option for travelers, especially when compared to pricier nearby alternatives.

However, guests should manage expectations regarding the overall condition of the facilities. The hotel is notably old and outdated with dated furnishings and a need for renovations. Cleanliness standards and decor have been points of critique and the Wi-Fi service has been described as terrible.

For those focusing on cost over luxury, Hilo Reeds Bay Hotel provides a satisfactory stay with excellent value for money, but it falls short of the three-star mark, closer in atmosphere to a hostel. It is ideal for a one-night stay, offering good overall value for its price. However, it may not be suitable for longer stays due to its dated nature and lack of modern amenities.

Yes, Hilo Reeds Bay Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hilo Reeds Bay Hotel.

No, Hilo Reeds Bay Hotel doesn't allow dogs.

Yes, parking facilities are available at Hilo Reeds Bay Hotel.

No, Hilo Reeds Bay Hotel doesn't have a gym.

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