Regal Airport Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Directly connected to the passenger terminal of Hong Kong International Airport by an enclosed link bridge, Regal Airport Hotel Hong Kong is also in close proximity to the AsiaWorld-Expo convention centre
Summary of reviewsRegal Airport Hotel consistently receives high praise for its unbeatable convenience, being directly connected to the Hong Kong International Airport. The prime location is its most lauded feature, offering a perfect solution for transit travelers or those with early morning flights, enabling a seamless transition between the airport and accommodation.
The hotel provides spacious rooms that are clean and well-lit with large windows allowing natural light to brighten the space. Its quiet atmosphere, efficient noise-blocking and effective air conditioning are appreciated by guests. The staff is largely commended for their friendliness, professionalism and willingness to assist, contributing to an overall positive stay.
Guests often find the breakfast buffet to be delicious and varied, catering to diverse tastes with vegan options included. However, the high cost is frequently mentioned as a downside. Dinner experiences receive mixed feedback; while the buffet offers good quality and variety, the high costs and limited options can be frustrating.
Families find the hotel accommodating with good-sized rooms and various amenities catering to children, making it a solid choice for those traveling with young ones. The hotel amenities, including the well-equipped 24-hour gym and the impressive pool and spa facilities, add to its appeal, though occasional closures due to Covid regulations have been noted.
Despite its numerous advantages, some areas require improvement. The décor and furniture are often described as outdated and cleanliness is inconsistent with occasional reports of moldy smells and dusty areas. The wifi service also receives mixed reviews with some guests having trouble connecting.
In summary, the Regal Airport Hotel excels in providing a convenient and comfortable stay with standout features such as its location, spacious rooms and family-friendly amenities. However, addressing the need for renovation, improved cleanliness and better wifi connectivity could enhance the overall guest experience.
Categories
The hotel provides spacious rooms that are clean and well-lit with large windows allowing natural light to brighten the space. Its quiet atmosphere, efficient noise-blocking and effective air conditioning are appreciated by guests. The staff is largely commended for their friendliness, professionalism and willingness to assist, contributing to an overall positive stay.
Guests often find the breakfast buffet to be delicious and varied, catering to diverse tastes with vegan options included. However, the high cost is frequently mentioned as a downside. Dinner experiences receive mixed feedback; while the buffet offers good quality and variety, the high costs and limited options can be frustrating.
Families find the hotel accommodating with good-sized rooms and various amenities catering to children, making it a solid choice for those traveling with young ones. The hotel amenities, including the well-equipped 24-hour gym and the impressive pool and spa facilities, add to its appeal, though occasional closures due to Covid regulations have been noted.
Despite its numerous advantages, some areas require improvement. The décor and furniture are often described as outdated and cleanliness is inconsistent with occasional reports of moldy smells and dusty areas. The wifi service also receives mixed reviews with some guests having trouble connecting.
In summary, the Regal Airport Hotel excels in providing a convenient and comfortable stay with standout features such as its location, spacious rooms and family-friendly amenities. However, addressing the need for renovation, improved cleanliness and better wifi connectivity could enhance the overall guest experience.
Luxury Hotel
The hotel provides superb and comfortable accommodations with 1,171 guest rooms as well as state-of-the-art meeting and conference facilities. Additionally, the hotel features a variety of authentic cuisines at its 6 restaurants and bars, and it has a complete range of recreational facilities, including a luxurious spa, an outdoor pool and an indoor heated swimming pool.
Family Friendly Hotel
Connected directly to the Hong Kong International Airport, this hotel offers convenience for families in transit. It features an indoor pool, multiple dining options, and spacious rooms.
Hotel with Indoor Pool
Provides a heated indoor swimming pool, which includes a whirlpool area with jets. This facility offers a pleasant environment for stretching muscles and relaxation, especially convenient for travelers.
Hotel with Heated Pool
Features both outdoor and indoor swimming pools. The indoor pool is specifically noted for being warm, providing a comfortable heated option.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Regal Airport Hotel stands out for its unparalleled convenience, being directly connected to the Hong Kong International Airport. Guests repeatedly highlight its ideal location, making it a perfect choice for transit travelers and those with early morning flights. With just a short walk from the terminal, the hotel provides easy and quick access, ensuring a hassle-free transition between the airport and accommodation. The direct connection to Terminal 1 through an air-conditioned walkway further enhances the appeal. Combined with clean, spacious rooms and attentive service, this hotel meets the immediate needs of travelers looking for comfort without the need to venture far. The strategic placement within the airport premises proves to be exceptionally convenient for those seeking a restful layover or a brief stay before continuing their journey. Overall, its prime location remains the most significant advantage, offering unmatched practicality for airport passengers.
The breakfast experience at Regal Airport Hotel receives mixed reactions from guests. On the positive side, the breakfast buffet is frequently praised for its delicious and varied offerings with many highlighting its wide range of dishes that cater to diverse tastes. Several reviews mention that the buffet breakfast is both good and plentiful and some guests found it to be a positive start to their day, citing freshness and quality. Vegan-friendly options are also noted as available and well-received.
However, the pricing of the breakfast is a recurring point of contention. Many guests find the cost to be exceedingly high with some describing it as overpriced and poor value for money. The additional charges for breakfast, particularly when not included in the room rate, seem to disappoint several visitors. This has led some guests to forego breakfast at the hotel or opt for alternatives, such as dining at the airport.
Quality and service also appear to be inconsistent. While some guests found the food to be excellent, others were disappointed by cold dishes or a lack of variety, especially for international travelers. There were also mentions of subpar experiences, such as unwelcoming staff and long waits for food.
Overall, the breakfast at Regal Airport Hotel may be worth considering for its variety and taste, but potential guests should be mindful of the additional cost and varying levels of satisfaction shared in reviews.
The Regal Airport Hotel offers a dining experience that has received mixed reviews from its guests. On the positive side, the hotel's buffet dinner at Cafe Afficionado is often highlighted for its good quality and variety with some guests describing it as awesome and well-priced by Hong Kong standards. The hotel also boasts a very good restaurant featuring international and Japanese cuisine and some diners were pleased with the room service food, labeling it fantastic. The presence of a snooker table at the restaurant downstairs has been noted as a unique and enjoyable feature, adding to the dining experience.
However, there are several critical points that guests have raised. A significant complaint revolves around the high cost of food with many finding the prices exceedingly expensive and the dinner options lacking in variety. Several reviews mentioned long wait times, incorrect orders and even cold food, which detracted from the dining experience. The limited number of dining options and the early closing times of the restaurants were also points of frustration, especially for those arriving late or in need of a meal after 10pm, as there is no room service or quick snack options during late hours.
The scarcity of casual dining venues and the overall selection of restaurants within the hotel and nearby area left some guests opting to eat at other locations, such as those within the airport itself. The feedback indicates a desire for better restaurant choices, improved menus and extended opening hours to accommodate all guests.
Overall, while the Regal Airport Hotel has some standout dining features, it faces challenges with its high prices, limited options and service issues, which may impact the overall dining satisfaction for its guests.
Regal Airport Hotel offers a variety of spacious and clean rooms, advantageous for travelers seeking convenience near the airport. Large windows provide ample natural light and many guests appreciate the quiet atmosphere and efficient, noise-blocking air conditioning. However, the hotel suffers from an outdated feel with worn-out furniture and dated décor, needing significant renovation. Cleanliness is mostly acceptable, but there are consistent complaints of moldy smells, musty odors and the occasional presence of dust and mold, particularly in the bathrooms.
The size of the rooms is frequently praised for being large enough to comfortably accommodate families, although some find the smaller rooms less accommodating. Despite the generally comfortable beds and soundproof windows, problems like sagging mattresses and limited internal soundproofing are common issues. Additionally, the facilities such as plumbing and lighting controls often require maintenance.
Certain amenities like the indoor pool are closed and there is feedback about non-functional equipment like TVs and hair dryers. Room service is available, though it can be expensive and the air quality is sometimes compromised by the smell of cigarettes and dampness. While the rooms might be sufficient for a layover, their outdated condition and lack of proper maintenance could detract from the overall comfort and experience.
Regal Airport Hotel excels in offering spacious rooms with decent comfort levels, but it falls short in maintaining modern and fresh aesthetics and requires various updates to meet contemporary standards. Nonetheless, the hotel's proximity to the airport is a major advantage for transit passengers.
Guests at Regal Airport Hotel have varied perceptions regarding the quality and comfort of the beds. Many guests appreciate the beds, describing them as big, comfortable and spacious, often highlighting the comfort of both the mattresses and pillows. Some guests also note that the beds are a good value for the price, complementing the overall cleanliness and comfort of the accommodations.
However, not all feedback is positive. Several reviews mention the beds being too hard or small with some guests finding them uncomfortable. Issues with bed cleanliness, such as musty smells, damp bedding and questionable odors, have been pointed out by a few guests. Additionally, some reviewers mentioned unstable beds and overall poor bedding quality.
Still, for those who favor firmer mattresses, some found the firmness satisfactory and appreciated the solid support. Overall, the perception of bed comfort at the Regal Airport Hotel is mixed with a significant portion of guests finding it favorable, while others have highlighted specific drawbacks.
The guest reviews of Regal Airport Hotel highlight some discrepancies in the cleanliness of the establishment. Several guests appreciated the clean and spacious rooms, remarking on the comfort and well-maintained bathrooms. Descriptions such as "clean" and "very clean" are frequently mentioned, praising the tidiness and soundproof quality of the windows.
However, there are notable mentions of issues that need addressing. Some guests encountered dirty towels, dusty corners and hair remnants, suggesting that thorough cleaning was sometimes overlooked. Additional complaints included moldy smells, dusty carpets and outdated décor, affecting the overall guest experience. Instances of poor air quality and damp environments were also flagged, along with criticisms of musty odors and insufficient cleaning in specific areas like bathrooms and corridors.
While positive comments about cleanliness exist, the frequency of negative feedback indicates that the housekeeping and maintenance routines may require improvements to meet guest expectations consistently.
The reviews for the staff at Regal Airport Hotel are largely positive, highlighting their helpfulness, friendliness and professionalism. Guests frequently commended the staff for being welcoming and accommodating with many pointing out the courteous and efficient service provided, especially at the front desk. The check-in process was often described as smooth and the staff were noted for their attentiveness and patience.
However, there were a few criticisms, such as some instances of unfriendly or rude behavior with particular mention of the front desk occasionally being understaffed or overly mechanical. Despite these few negative remarks, the overall sentiment suggests that the staff at Regal Airport Hotel are generally dedicated to ensuring a pleasant stay for their guests. Their ability to communicate effectively in English and their readiness to assist with various needs were widely appreciated by travelers.
The wifi experience at Regal Airport Hotel garnered mixed feedback from guests. On the positive side, many guests appreciated the good speed and reliability of the wifi with some describing it as very fast and awesome. The availability of free Wi-Fi in rooms and public areas was also a highlight for several visitors.
However, other reviews pointed out several challenges. Some guests found the wifi to be weak, slow or outdated, struggling with poor or non-functional connections in their rooms. For a few, there were issues with connecting at all and some noted that the free wifi promised during booking was not always provided.
Overall, while some guests enjoyed a seamless internet experience, others felt that there is substantial room for improvement in the hotel's wifi services.
The Regal Airport Hotel's spa area has garnered attention for its generally positive features. Guests have noted that the pool and spa are particularly nice with the spa being described as ideal for relaxation. Clients benefit from full access to the spa facilities free of charge, including the sauna, which adds to the overall appeal.
One standout feature is the fantastic massage service, which has been specifically praised. However, it's important to highlight that there have been instances where the spa was not fully operational. Some reviews mentioned an inactive or closed spa with closures attributed to Covid regulations. Despite these occasional setbacks, the available spa amenities contribute positively to the guest experience at the Regal Airport Hotel.
The gym at Regal Airport Hotel receives consistent praise for its spacious and well-equipped facilities. Guests appreciate the ample opportunity for a variety of exercises in a setting described as fantastic and amazing. Its 24-hour availability is frequently highlighted, providing convenience for travelers with varying schedules. Overall, the gym at Regal Airport Hotel stands out as a notable amenity, adding to the positive guest experience.
The Regal Airport Hotel offers both outdoor and indoor swimming pools, highly praised by guests for their quality. Visitors appreciate the nice pool areas, which include added amenities like a sauna and steam room. There is also an outdoor spa with a pool for relaxation. Despite some temporary closures due to Covid regulations, the pool facilities are generally rated as excellent with comments highlighting their spaciousness and overall appeal. However, occasional remarks point to minor discomforts, such as the presence of staff nearby, which may affect the overall experience.
Traveling with children can often present unique challenges, but the Regal Airport Hotel seems to address these effectively. The hotel offers good-sized quadruple rooms that are perfect for families, accommodating groups of various sizes such as a family of three or four. It's an ideal choice for family stays, especially for those transiting through the airport. Terminal 1 is conveniently accessible, making early morning flights less of a hassle.
The family-friendly establishment provides ample space for families to relax and the staff is known to be super accommodating to the needs of families with young children. For those in need of a place to rest during a layover, this hotel appears to be a solid option.
Children are likely to be thrilled by the hotel's amenities, including pools that are great for kids. Additionally, the convenience of pushing a luggage cart right into the room adds to the ease of travel for families. Overall, the Regal Airport Hotel is a suitable and good place for a family stopover, ensuring a comfortable stay for all.
The Regal Airport Hotel boasts a convenient location for travelers needing a brief stay near the airport. While the hotel is branded as a five-star property with matching prices, many reviews suggest that it falls short of this rating. Guests frequently mention that the experience aligns more closely with a three-star level, citing small and dated rooms and washrooms. Despite this, some reviews highlight the hotel as being comfortably comfortable and luxurious. However, several guests express disappointment in the disparity between the five-star billing and the actual quality of facilities and services received. Overall, the hotel's only consistent praise revolves around its strategic airport location.
The Regal Airport Hotel offers a highly convenient location for business travelers, particularly those with transit needs or quick one-day stays in Hong Kong. With direct access to the airport terminal and fast check-in and check-out services, it ensures a seamless experience, especially for those arriving from late flights.
The hotel features a decent business center that is well-equipped and comfortable, catering to the basic amenities required by business professionals. However, it's worth noting that the center has been significantly downsized and offers limited business services, which might not suffice for extensive business needs.
Proximity to the airport is a highlight, making it an ideal choice for business purposes related to airport activities. The staff are prompt and room service is efficient, promoting a smooth and hassle-free stay. Additional facilities such as an on-site HSBC and sizable rooms with big desks further add convenience for those on business trips.
While the hotel might not offer extensive business facilities, it remains a practical option for quick business engagements and transit stops, ensuring that essential services and conveniences are readily available.
Regal Airport Hotel is praised for its excellent accessibility for guests with disabilities. Being directly connected to the airport, it offers easy and hassle-free access, including clear signs pointing to the hotel. The hotel provides free luggage storage, spacious and clean rooms with universal power sockets and rooms equipped with rails for accessibility. Guests note helpful staff and overall good disabled access, despite some mixed feedback regarding the quality of the disabled room.
Regal Airport Hotel offers both outdoor and indoor swimming pools, catering to guests' preferences for different swimming environments. The indoor pool is particularly noted for being warm, which adds to its appeal, especially for those looking to relax in a comfortable temperature. Accessibility is convenient as the pool is located within the hotel premises. However, potential guests should be aware that the indoor pool operates during specific hours, so planning is recommended.
Location Show Map
Location
Breakfast
However, the pricing of the breakfast is a recurring point of contention. Many guests find the cost to be exceedingly high with some describing it as overpriced and poor value for money. The additional charges for breakfast, particularly when not included in the room rate, seem to disappoint several visitors. This has led some guests to forego breakfast at the hotel or opt for alternatives, such as dining at the airport.
Quality and service also appear to be inconsistent. While some guests found the food to be excellent, others were disappointed by cold dishes or a lack of variety, especially for international travelers. There were also mentions of subpar experiences, such as unwelcoming staff and long waits for food.
Overall, the breakfast at Regal Airport Hotel may be worth considering for its variety and taste, but potential guests should be mindful of the additional cost and varying levels of satisfaction shared in reviews.
Dinner
However, there are several critical points that guests have raised. A significant complaint revolves around the high cost of food with many finding the prices exceedingly expensive and the dinner options lacking in variety. Several reviews mentioned long wait times, incorrect orders and even cold food, which detracted from the dining experience. The limited number of dining options and the early closing times of the restaurants were also points of frustration, especially for those arriving late or in need of a meal after 10pm, as there is no room service or quick snack options during late hours.
The scarcity of casual dining venues and the overall selection of restaurants within the hotel and nearby area left some guests opting to eat at other locations, such as those within the airport itself. The feedback indicates a desire for better restaurant choices, improved menus and extended opening hours to accommodate all guests.
Overall, while the Regal Airport Hotel has some standout dining features, it faces challenges with its high prices, limited options and service issues, which may impact the overall dining satisfaction for its guests.
Rooms
The size of the rooms is frequently praised for being large enough to comfortably accommodate families, although some find the smaller rooms less accommodating. Despite the generally comfortable beds and soundproof windows, problems like sagging mattresses and limited internal soundproofing are common issues. Additionally, the facilities such as plumbing and lighting controls often require maintenance.
Certain amenities like the indoor pool are closed and there is feedback about non-functional equipment like TVs and hair dryers. Room service is available, though it can be expensive and the air quality is sometimes compromised by the smell of cigarettes and dampness. While the rooms might be sufficient for a layover, their outdated condition and lack of proper maintenance could detract from the overall comfort and experience.
Regal Airport Hotel excels in offering spacious rooms with decent comfort levels, but it falls short in maintaining modern and fresh aesthetics and requires various updates to meet contemporary standards. Nonetheless, the hotel's proximity to the airport is a major advantage for transit passengers.
Beds
However, not all feedback is positive. Several reviews mention the beds being too hard or small with some guests finding them uncomfortable. Issues with bed cleanliness, such as musty smells, damp bedding and questionable odors, have been pointed out by a few guests. Additionally, some reviewers mentioned unstable beds and overall poor bedding quality.
Still, for those who favor firmer mattresses, some found the firmness satisfactory and appreciated the solid support. Overall, the perception of bed comfort at the Regal Airport Hotel is mixed with a significant portion of guests finding it favorable, while others have highlighted specific drawbacks.
Cleanliness
However, there are notable mentions of issues that need addressing. Some guests encountered dirty towels, dusty corners and hair remnants, suggesting that thorough cleaning was sometimes overlooked. Additional complaints included moldy smells, dusty carpets and outdated décor, affecting the overall guest experience. Instances of poor air quality and damp environments were also flagged, along with criticisms of musty odors and insufficient cleaning in specific areas like bathrooms and corridors.
While positive comments about cleanliness exist, the frequency of negative feedback indicates that the housekeeping and maintenance routines may require improvements to meet guest expectations consistently.
Staff
However, there were a few criticisms, such as some instances of unfriendly or rude behavior with particular mention of the front desk occasionally being understaffed or overly mechanical. Despite these few negative remarks, the overall sentiment suggests that the staff at Regal Airport Hotel are generally dedicated to ensuring a pleasant stay for their guests. Their ability to communicate effectively in English and their readiness to assist with various needs were widely appreciated by travelers.
Wi-Fi
However, other reviews pointed out several challenges. Some guests found the wifi to be weak, slow or outdated, struggling with poor or non-functional connections in their rooms. For a few, there were issues with connecting at all and some noted that the free wifi promised during booking was not always provided.
Overall, while some guests enjoyed a seamless internet experience, others felt that there is substantial room for improvement in the hotel's wifi services.
Spa
One standout feature is the fantastic massage service, which has been specifically praised. However, it's important to highlight that there have been instances where the spa was not fully operational. Some reviews mentioned an inactive or closed spa with closures attributed to Covid regulations. Despite these occasional setbacks, the available spa amenities contribute positively to the guest experience at the Regal Airport Hotel.
Gym
Pool
Family
The family-friendly establishment provides ample space for families to relax and the staff is known to be super accommodating to the needs of families with young children. For those in need of a place to rest during a layover, this hotel appears to be a solid option.
Children are likely to be thrilled by the hotel's amenities, including pools that are great for kids. Additionally, the convenience of pushing a luggage cart right into the room adds to the ease of travel for families. Overall, the Regal Airport Hotel is a suitable and good place for a family stopover, ensuring a comfortable stay for all.
5 Star
Business
The hotel features a decent business center that is well-equipped and comfortable, catering to the basic amenities required by business professionals. However, it's worth noting that the center has been significantly downsized and offers limited business services, which might not suffice for extensive business needs.
Proximity to the airport is a highlight, making it an ideal choice for business purposes related to airport activities. The staff are prompt and room service is efficient, promoting a smooth and hassle-free stay. Additional facilities such as an on-site HSBC and sizable rooms with big desks further add convenience for those on business trips.
While the hotel might not offer extensive business facilities, it remains a practical option for quick business engagements and transit stops, ensuring that essential services and conveniences are readily available.
Accessible
Indoor Pool
Yes, Regal Airport Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Regal Airport Hotel.
No, Regal Airport Hotel doesn't allow dogs.
No, parking facilities aren't available at Regal Airport Hotel.
Yes, Regal Airport Hotel has a gym.
Location Show Map
More Options
