Acorn Lodge Hotel Gatwick & Parking

Horley , , 79 Massetts Road (Show on Map)
6.8
Rated


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1 room2 guests 1 room, 2 guests
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Summary of reviewsAcorn Lodge Hotel Gatwick & Parking is highly praised for its strategic location near Gatwick Airport, making it an excellent choice for those traveling on early or late flights. The convenience of a reliable shuttle service to the airport and proximity to local amenities enhances its appeal. The hotel is set in a quiet, well-maintained area and offers a clean and comfortable stay with straightforward navigation. The friendly and responsive staff, known for their professionalism and accommodating nature, significantly contribute to guests' positive experiences.

The dining options at Acorn Lodge are particularly notable, especially the excellent and authentic Indian cuisine that many guests rave about for its taste and value. Although the breakfast service receives mixed reviews with some appreciating the early-start continental spread, others feel it lacks variety and quality.

Rooms are frequently noted for their cleanliness and comfort, providing a quiet environment despite the nearby airport. However, some reviews point out issues with ventilation, size and outdated décor. The larger rooms are more comfortable, but limited in availability. Cleanliness overall is generally commendable, but some inconsistencies remain, indicating room for improvement.

The hotel also offers a range of parking options, including a park-and-fly service that guests find cost-effective and convenient. However, parking spaces can be tight and hard to find during peak times. The family-friendly atmosphere, including larger family rooms and kid-friendly touches, is appreciated, though highchairs are not available and noise can be an issue.

The Wi-Fi service at Acorn Lodge is mixed with some guests experiencing reliable and fast connections, while others face issues with connectivity. The beds receive varied feedback: many find them comfortable and clean, contributing to restful nights, though some guests have had issues with bed quality and size.

Overall, Acorn Lodge Hotel Gatwick & Parking is a well-regarded option for travelers seeking a clean, comfortable and conveniently located hotel with excellent dining options and a professional, friendly staff. Some areas, such as breakfast variety, room ventilation and Wi-Fi consistency, could be enhanced to improve the overall guest experience.
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Categories
Boutique-style Hotel

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Room Types
Double Room Ensuite Rooms are elegantly designed with modern, matching furniture.

Single Room - En Suite Rooms are elegantly designed with modern, matching furniture.

Twin Room en suite Rooms are elegantly designed with modern, matching furniture.

Triple Room - En Suite Rooms are elegantly designed with modern, matching furniture. Children count as adults.

Family Room with Private Bathroom All family rooms have one double bed and one bunk bed. The rooms are elegantly designed with modern, matching furniture.

Economy Double En Suite We have 2 of this type of rooms which are loft conversions. They are very clean with modern furnishings and consist of a double bed.

Triple Room with Private Bathroom The triple room provides a tea and coffee maker, tumble dryer, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.

Budget Double Room with Private Bathroom The double room offers a tea and coffee maker, a carpeted floor, as well as a private bathroom boasting a shower and a hairdryer. This double room provides heating and a flat-screen TV. The unit has 1 bed.

Guest Reviews
6.8
Rated
Location
Situated just minutes from Gatwick Airport, Acorn Lodge Hotel Gatwick & Parking boasts a superb location for travelers in transit. Its proximity to both the North and South terminals makes it an ideal choice for early morning flights or late arrivals. The convenience of a shuttle service adds to its appeal, ensuring timely transfers to the airport.

Guests frequently highlight the hotel's great value for money, especially considering its strategic location. The area itself is described as peaceful and quiet, yet close enough to reach the bustling airport terminals swiftly. Access to local amenities in Horley and easy walking distance to the train station make it a practical choice for a short stay.

Set in a well-maintained property, visitors appreciate the cleanliness and comfort the hotel offers. The hotel's layout is simple, preventing any hassle in navigating the space. Guests also emphasize the friendly and responsive staff, noting their helpfulness in providing directions and ensuring smooth transfers to the airport.

Overall, Acorn Lodge Hotel Gatwick & Parking stands out for its excellent location, making it a favored option for those needing a convenient and comfortable place near Gatwick Airport.

Breakfast
Guests' reviews of the breakfast at Acorn Lodge Hotel Gatwick & Parking portray a mixed picture. Many guests appreciated the availability of a continental breakfast starting as early as 4 am, finding it a valuable and convenient inclusion in the room rate. The variety and options provided, including a selection of cold cuts, coffee and simple staples like white bread and jam, were noted positively by some and the breakfast being complimentary added significant value to the stay.

However, there were numerous criticisms highlighting the basic and often limited nature of the breakfast spread. Complaints ranged from the predominance of prepackaged, sweet items to the absence of a hot breakfast and a lack of variety. Some guests found the breakfast minimal and not filling with issues of organization and cleanliness also being mentioned.

Overall, while some appreciated the free and early-starting breakfast for its convenience and basic nourishment, others hoped for improved quality and variety to enhance their morning experience.

Dinner
Acorn Lodge Hotel Gatwick & Parking offers a standout dining experience, particularly with its Indian cuisine. Guests frequently praise the restaurant as excellent, highlighting the delicious and authentic Indian dishes that are available. Many reviewers found the food to be exceptional, tasty and of good value with several calling it the best Indian food they've ever had. The restaurant's service has also been commended. The availability of the restaurant onsite provides convenience for guests, allowing them to enjoy their meals without needing to leave the hotel. While a few reviews noted instances where the restaurant was not open or the food was not fresh, the majority of feedback emphasizes the high quality and delightful flavors of the meals. Overall, the restaurant at Acorn Lodge Hotel receives high marks for its flavorful and satisfying dishes, particularly its Indian offerings.

Rooms
Acorn Lodge Hotel Gatwick & Parking offers a range of rooms that cater to various guest needs, though opinions on room sizes and conditions vary. Many guests appreciate the cleanliness of the rooms, often describing them as tidy and well-maintained. Comfortable beds are frequently noted, contributing to a good night's rest despite the hotel's proximity to the airport, as no plane noise is reported.

The décor is simple and, in some cases, outdated with a few mentions of broken furniture and fixtures that might need attention. Attic rooms, while quaint, have low ceilings and can be quite small, making them less suitable for taller guests or those looking for more space. Several reviews highlight ventilation issues with some rooms being too hot or stuffy, compounded by a lack of air conditioning and occasional problems with windows not opening or closing properly.

Despite the charm of having renovated rooms, other issues such as dustiness, unpleasant smells and minor maintenance lapses (e.g., loose shower handles or non-functioning radiators) have been mentioned. The bathrooms, although generally clean, can be small and sometimes cramped due to slanted ceilings.

Guests seeking a bit more space might find larger rooms available, though these are limited. Basic amenities are provided, including coffee facilities and comfortable mattresses, but some rooms could benefit from additional touches such as bedside lights, better ventilation and more modern furnishings.

Overall, the hotel manages to maintain a decent standard of cleanliness and comfort, making it a fair choice for short stays near Gatwick, especially considering its affordability and availability during times when flights are canceled. For a brief stopover, it provides the essentials, albeit with a few aspects that could be improved for better guest satisfaction.

Beds
Acorn Lodge Hotel Gatwick & Parking offers a mix of experiences when it comes to their beds. Many guests praised the beds for being lovely, comfortable and super comfy, which led to restful nights. Some even highlighted the good size and cleanliness of the beds, while a few appreciated the quality of the bedding and the provision of extra blankets.

However, experiences varied widely; several guests found the beds uncomfortable, too small or suffering from issues like being lumpy, too soft or having dips. Some mentioned encountering old mattresses that caused backaches. In terms of bed types, visitors noted a variety of options, including double beds and singles, but not all were satisfied with the sizes provided.

Overall, while there were many positive remarks about bed comfort at Acorn Lodge, there were also notable complaints relating to bed quality and size.

Cleanliness
The Acorn Lodge Hotel Gatwick & Parking presents a mixed picture when it comes to cleanliness. Many guests appreciated the overall cleanliness with terms such as very clean, spotless, clean and tidy and neat and tidy commonly used. Some commended the space as clean, comfortable and regularly dusted, highlighting the good work by the cleaning staff. The overall cleanliness was generally noted as above average with specific mentions of clean rooms and bathrooms.

However, there were significant inconsistencies. Several reviews pointed out untidy and dusty rooms with some guests finding dirty sheets and a lack of cleanliness in the bathrooms. The yard and back of the hotel were described as unkept and issues like filthy carpets, water leaks, rust and some extreme cases of dirt and dust were mentioned. Certain areas appeared to need a thorough cleaning and renovation to meet guests' expectations better.

The juxtaposition of positive and negative experiences indicates that while many rooms meet high cleanliness standards, inconsistency remains a challenge, suggesting room for improvement in maintaining uniform cleanliness throughout the hotel.

Staff
The reviews for Acorn Lodge Hotel Gatwick & Parking highlight a consistently positive experience with the hotel’s staff. Guests frequently mention the friendliness and politeness of the staff, describing them as attentive, welcoming and professional. There are numerous accounts of staff being very accommodating and helpful, promptly attending to guests' needs and even performing extra tasks such as helping with luggage. The professionalism of the team is noted with staff members being described as having a professional attitude and maintaining a high standard of service.

Many reviewers specifically acknowledge the warm and kind demeanor of the staff, noting that they were always available to assist and made guests feel welcomed. The level of attentiveness and quick response from the team is appreciated, making the overall experience smooth and pleasant. Though some guests mention small room sizes and simple facilities, the exceptional service provided by friendly and accommodating staff appears to mitigate these issues. The consistent praise for the staff at Acorn Lodge Hotel positions them as a cornerstone of the guest experience, contributing significantly to the hotel's positive reputation.

Wi-Fi
The Acorn Lodge Hotel Gatwick & Parking has generated mixed reviews regarding its Wi-Fi service. Guests have reported experiencing both ends of the spectrum when it comes to internet connectivity. Some have praised it for being very good with good speed and free access, while others have encountered issues such as sketchy, unreliable or slow connections. There were instances where Wi-Fi did not work at all, possibly due to construction in the area and some guests found no available Wi-Fi options. The Wi-Fi quality appears inconsistent with some guests having a seamless experience and others facing challenges. This variability in internet service might affect your overall experience depending on your needs for connectivity during your stay.

Parking
Acorn Lodge Hotel Gatwick offers a variety of parking options, including on-site parking and street parking, making it convenient for guests who drive. Many reviewers appreciated the availability of free parking, especially for overnight stays, as well as the secure car parking. The hotel also features a park and fly service, where the parking and airport transfer service is noted to be a cost-effective alternative to airport parking.

However, some guests mentioned that parking can be limited and spaces are tight, implying that it may be challenging to find a spot, particularly during peak times. There were also some less favorable remarks about the condition of the car park with mentions of litter and broken furniture.

Despite these minor drawbacks, the hotel's parking service is generally well-received with the added convenience of a shuttle service to Gatwick Airport, which is only 4-5 minutes away by bus. This makes Acorn Lodge a practical choice for travelers looking for affordable and convenient airport parking.

Family
Acorn Lodge Hotel Gatwick & Parking offers a range of family-oriented amenities and has a welcoming atmosphere suitable for families. The hotel provides some family rooms, including larger accommodations that can host significant family groups. The family-run establishment is noted for its friendly and helpful staff, ensuring a pleasant experience for guests. There's a thoughtful touch with kids' toys provided, adding to its child-friendly appeal.

Although there are no highchairs available for children, the nearby playground and supermarket enhance the convenience for families staying at the hotel. However, it is worth noting that some guests experienced noise from neighboring families. Despite this, the overall feedback highlights a positive environment for families.


No, Acorn Lodge Hotel Gatwick & Parking doesn't have any pool.

No, a spa isn't available at Acorn Lodge Hotel Gatwick & Parking.

No, Acorn Lodge Hotel Gatwick & Parking doesn't allow dogs.

Yes, parking facilities are available at Acorn Lodge Hotel Gatwick & Parking.

No, Acorn Lodge Hotel Gatwick & Parking doesn't have a gym.

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