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Summary of reviewsMount Bay is highly acclaimed by guests for its serene and beautiful location in Hout Bay, providing picturesque views of the bay and ocean. The hotel's position makes it a perfect base for exploring local attractions, including quick access to restaurants, shops, the harbor, and outdoor adventures like the 13 Peaks Challenge. The tranquil surroundings, combined with modern and clean accommodations, offer a harmonious blend of relaxation and adventure.
Guests frequently commend Mount Bay for its meticulous cleanliness, noting that the spacious, well-equipped apartments are maintained with exceptional standards. The stylish furnishings and attention to detail contribute to an ultra-comfortable environment, enhanced by the stunning visuals of the surrounding landscape.
The staff at Mount Bay are lauded for their warm and welcoming presence, providing a seamless and enjoyable experience for visitors. Known for being friendly, helpful, and accommodating, the team, including management and a highly praised housekeeper named Naomi, ensures guests feel right at home. Their prompt communication, clear instructions, and dedication to guest satisfaction further enrich the stay.
Parking at Mount Bay is generally convenient, with outdoor spaces situated close to the property for easy access. Though some guests find the parking space limited when multiple cars are involved, it's considered a functional aspect that eases the guest experience.
The beds at Mount Bay receive glowing reviews for their comfort, particularly the large, king-sized beds which are favored by many. Guests appreciate the freshness of the linens and the resulting restful nights, despite minor comments on mattress noise from slight movements. Overall, the comfort provided by the beds is a standout aspect of the accommodations.
In summary, Mount Bay excels in offering a picturesque location, immaculate cleanliness, outstanding staff service, convenient parking, and exceptionally comfortable beds, contributing to a thoroughly enjoyable and memorable stay. Show more
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Guest House with Swimming Pool
This guest house has a swimming pool. It offers a great option for guests looking to cool off and relax during their stay.
Outdoor Pool
Guest House with Parking
This guesthouse is likely to have parking available for guests. Its location on Mount Rhodes Drive suggests ample space for parking.
Guest House with Outdoor Pool
Mount Bay features a seasonal outdoor pool with sea views. Certain suites at this guest house also offer a pool with a view.
Guest House Taking Steps Towards Sustainability
Guest House for Honeymoon
Dog Friendly Guest House
Romantic Guest House
Guest House with Free Wi-Fi
Small Guest House
4-Star Guest House
Guest House where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, random checks
Do you ensure contactless check-in/check-out? Other Guests use access code and collect their keys themsleves
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 4 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? No
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? No
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? No
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? No
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? No
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: July, 01 2020
Deluxe Suite with Sea ViewThis suite features a pool with a view. Boasting a private entrance, this spacious suite also features 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a hairdryer. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the well-fitted kitchen. The suite also comes with a barbecue. The air-conditioned suite features a flat-screen TV with streaming services, a washing machine, soundproof walls, a tea and coffee maker as well as sea views. The unit has 1 bed.
Family Room with Sea ViewThis family room features a balcony with sea view. It has a king size bed and mattresses in the living area.
Deluxe Suite with BalconyThis suite features a pool with a view. Boasting a private entrance, this spacious suite also features 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a hairdryer. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the fully equipped kitchen. The suite also comes with a barbecue. The air-conditioned suite features a flat-screen TV with streaming services, a washing machine, soundproof walls, a tea and coffee maker as well as garden views. The unit has 1 bed.
King Suite with BalconyThis suite's standout feature is the pool with a view. Boasting a private entrance, this air-conditioned suite includes a kitchen, 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the fully equipped kitchen. The suite also features a barbecue. Featuring a terrace with garden views, this suite also offers a washing machine and a flat-screen TV with streaming services. The unit has 1 bed.
Deluxe Family RoomProviding free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. Guests will find a refrigerator, an oven, a microwave and a toaster in the well-fitted kitchen. The family room also offers a barbecue. The spacious air-conditioned family room provides a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as garden views.
Guest Reviews
9.2
Excellent
Location
Nestled in a serene and beautiful part of Hout Bay, Mount Bay offers guests a prime location to enjoy breathtaking views of both the bay and the ocean. The hotel is ideally situated for those taking on the 13 Peaks Challenge and provides easy access to many of the area's attractions, including a short drive to restaurants, shops, the beach, and the harbor. The location's tranquility and scenic beauty are complemented by modern and clean accommodations, making it perfect for both relaxation and adventure.
From the balcony, guests can experience stunning sunrises and sunsets, adding a magical touch to their stay. The large windows of the spacious rooms allow for panoramic views of the bay and surrounding mountains, creating a picturesque backdrop for any vacation. With friendly hosts and excellent service, visitors are made to feel at home while benefiting from a very convenient location.
Whether embarking on a road trip to the Cape or exploring local landmarks like Chapman's Peak Drive, Mount Bay provides an excellent base to avoid city traffic while remaining central to activities. Despite not being directly on the beach, its peaceful location in a safe residential area enhances the overall experience, offering a tranquil atmosphere perfect for unwinding after a day of exploring.
Beds
Mount Bay has made a notable impression on its guests with the exceptional comfort of its beds. Many reviews highlight the beds as being very comfortable and even labeled as fantastic. The large, king-sized beds are a particular favorite among visitors, contributing significantly to a restful experience. Guests consistently mention the freshness and comfort of both the beds and linens, ensuring a satisfying and cozy stay. While most feedback praises the comfort, a minor point raised involves the noise of the mattress with slight movements, suggesting it might need attention. Nonetheless, the overall consensus underscores the beds as a highlight of the accommodation.
Cleanliness
Mount Bay stands out as a haven of cleanliness, consistently impressing guests with its immaculate standards. Visitors repeatedly highlight the spaciousness and modern aesthetic of the apartments, all the while praising their exceptional cleanliness. The rooms are described as not only clean but also well-equipped and stylishly furnished, seemingly offering every possible amenity for a comfortable stay. Those staying at Mount Bay appreciate the attention to detail, with everything meticulously maintained to ensure comfort. The cleanliness of the venue, coupled with stunning views and a fantastic location, creates an ultra-comfortable environment for guests. Whether mentioning the neatness or the well-appointed nature of the accommodations, reviewers consistently note the high level of cleanliness as a core aspect of their positive experience.
Staff
Mount Bay has earned high praise for its exceptional team, creating a warm and welcoming atmosphere for its guests. The staff is consistently described as friendly, helpful, and accommodating, ensuring that visitors experience a seamless stay. The management team, including a superb housekeeper named Naomi, goes above and beyond to maintain a top-notch venue. Commitments to effective communication are notable, with both Richard and Clinton being prompt in their email and WhatsApp responses, demonstrating an eagerness to assist at any moment. Clear instructions for guests provided by the owner, often accompanied by helpful videos, ease the check-in process and illustrate the venue's dedication to guest satisfaction. Overall, the cordial and efficient team at Mount Bay makes it an inviting destination.
Parking
Mount Bay offers a mix of parking experiences for its guests, with several aspects highlighted in the reviews. The convenience and ease of having car parking right beside the property stand out as a positive feature, allowing guests to come and go easily. Outdoor parking is available, providing a sense of safety and accessibility just steps away from the accommodations. However, the limited parking space can be a challenge, especially for guests with more than three cars or those looking for secured parking options. Despite this, the overall functionality of the parking bay contributes to a smoother stay.
Yes, Mount Bay has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mount Bay.
Yes, Mount Bay welcomes dogs.
Yes, parking facilities are available at Mount Bay.