The Best Western Plus Rio Grande Inn in Durango receives considerable acclaim for its prime location, helpful staff and appealing amenities. Guests appreciate its central position within walking distance of downtown, providing easy access to the Durango & Silverton Narrow Gauge Railroad and various local attractions. This makes it an ideal spot for exploring the charming, walkable city center and attending nearby festivals.
The breakfast offerings are well-regarded with a variety of options such as waffles, eggs, bacon and pastries. The breakfast buffet receives compliments for its quality and variety, making it a delightful start to the day for many.
Rooms are generally praised for their cleanliness, comfort and convenient features like microwaves and fridges. Guests often comment on the comfort of the beds, contributing to a restful stay. However, some rooms may need updates and minor maintenance issues have been noted.
Cleanliness is a strong point for the hotel with guests frequently acknowledging the well-maintained facilities and comfortable beds, despite some needing renovation.
The staff consistently earn high marks for their friendliness, professionalism and willingness to accommodate guests' needs. Guests appreciate the exceptional service, from handling special requests to swift issue resolution.
The indoor pool and hot tub are popular amenities, highly valued for their convenience and maintenance. Families particularly enjoy their stays, thanks to the hotel's family-friendly services like early check-ins and the availability of a pack and play for children.
Overall, Best Western Plus Rio Grande Inn offers a favorable stay with its excellent location, friendly staff, clean and comfortable rooms and enjoyable amenities, making it a solid choice for travelers, especially families.