InfoSummary of reviewsHotel Isla Palma Reserva Natural, located on Colombia’s only private island, is celebrated for its exceptional and breathtaking natural environment. Guests are enamored with the crystal-clear waters, white sandy beaches and the tranquility that the island offers, making it an ideal spot for relaxation and disconnection. The eco park is a notable highlight, offering free tours where visitors can observe diverse wildlife, further enhancing the magical ambiance of the island. Despite the long journey to reach the hotel, the welcoming and friendly staff, along with excellent service, make it a highly recommended destination.
The breakfast provided at the hotel gets mixed reviews. While some guests find it delicious and complete, others feel it lacks variety and can be repetitive. Unfortunately, the dinner offerings don’t fare as well with limited vegetarian options, subpar seasoning and long wait times for meals reported. The fixed price buffet is noted for its lack of variety and a troublesome presence of flies in the dining area, though the meals are priced affordably.
Accommodations at Hotel Isla Palma Reserva Natural are generally spacious and clean, though the feedback is varied. Positive remarks highlight the comfort and beauty of the large beds. However, some guests experience issues such as dark, gloomy rooms, outdated decor and maintenance concerns like malfunctioning air conditioning, poor lighting and musty smells. Complaints about occasional cockroach sightings and minimalistic room equipment also surface, suggesting that improvements are needed to enhance the overall guest experience.
Regarding cleanliness, guests commend the spacious and well-organized rooms, enhanced by the friendly staff and pleasant hotel atmosphere. Nevertheless, certain areas like sunbathing spots and facilities could benefit from more consistent maintenance, as some guests have reported unpleasant odors, scattered litter and neglected infrastructure.
The hotel staff receives significant praise for their attentiveness and friendliness, particularly the reception and entertainment teams. Martin and the chef are often mentioned for their exceptional service. However, the service level from bar and restaurant staff is seen as less consistent and increasing the number of staff, especially during busy times, could improve guest satisfaction even further.
Overall, while there are areas that require attention, Hotel Isla Palma Reserva Natural offers a generally positive experience with its stunning natural beauty, friendly staff and tranquil environment, making it a cherished destination for many visitors. Show more
InfoSummary of reviewsMISTICA Isla Palma, located in a serene and picturesque corner of the Colombian Caribbean, offers visitors a remarkable escape into nature. Known for its stunning beachfront setting, crystal clear waters and pristine white sand, the hostel provides direct access to idyllic and tranquil surroundings, perfect for relaxation and disconnecting from everyday life. The rustic charm of the hostel harmonizes well with the natural environment, featuring tree houses, water swings and a private beach. While reaching the island can be an adventure, the end reward is a secluded, natural paradise celebrated by guests.
The breakfast experience at the hostel gains mixed reactions. Many appreciate the delicious, varied morning meals often enriched by the presence of local wildlife, creating a magical dining atmosphere. However, some guests have pointed out issues like minimal portions, repetitive menus and occasional lapses in cleanliness. Despite these drawbacks, many still find the Colombian breakfasts to be a pleasant start to the day.
Dinner also receives a blend of positive and mixed reviews. Guests often praise the delicious flavors, well-prepared dishes and the culinary skills of chef Kathe. However, the limited variety, particularly for vegetarians, inflexibility in meal schedules and instances of cold or poorly cooked dishes present areas needing improvement. Additionally, the high cost of meals and occasional service delays are noted as negatives. Suggestions for more affordable and varied menu options highlight guests' desire for better value and diversity in dining experiences.
The rooms, offering a rustic and nature-immersive experience, are generally spacious and feature comfortable beds. However, the lack of ventilation and air conditioning makes rooms unbearably hot and humid at times. Privacy concerns arise due to the open layout of some rooms and disturbances from local wildlife. Cleanliness and maintenance issues, such as sandy floors and insufficient housekeeping, impact overall comfort. Enhanced cooling systems and better upkeep would greatly improve the accommodation experience.
Cleanliness at the hostel garners mixed reviews. While some guests commend the cleanliness of bathrooms and common areas, others note issues such as accumulated sand, dust and occasional odors in shared spaces. The dining area also raises concerns with flies and unclean utensils affecting the experience. Frequent cleaning and improved maintenance could address these issues, ensuring a higher standard of cleanliness for all guests.
Staff at Mistica Island Hostel are frequently praised for their friendliness, politeness and willingness to assist, contributing significantly to the hostel's welcoming atmosphere. International volunteers further enhance guest interactions with their dedication and warm demeanors. Despite occasional reports of inattentiveness, the overall guest experience remains positive due to the hospitable and supportive staff.
The hostel's free Wi-Fi, although limited and unstable, is considered decent for a remote island setting. Guests manage to make basic connections, but those requiring reliable internet for work might face challenges. Understanding the limitations of electricity and water services can help set appropriate expectations for prospective visitors.
Beds at the hostel present a mixed experience. While some guests appreciate the comfort and cleanliness of the mattresses, many find the beds too small, uncomfortable and occasionally damp. Tents used for sleeping are noted for their plastic-covered mattresses, which can be uncomfortable. Ensuring clean sheets and addressing the recurring issues of worn-out mattresses and uncomfortable pillows would enhance the overall sleeping experience.
In conclusion, MISTICA Isla Palma excels in offering a unique natural retreat with numerous positive aspects, particularly its stunning location and friendly staff. Attention to dining variety, room maintenance, cleanliness and bedding comfort could further elevate the overall guest experience, making it an even more desirable destination for nature lovers and those seeking tranquility. Show more
