Hotel Isla Palma Reserva Natural, located on Colombia’s only private island, is celebrated for its exceptional and breathtaking natural environment. Guests are enamored with the crystal-clear waters, white sandy beaches and the tranquility that the island offers, making it an ideal spot for relaxation and disconnection. The eco park is a notable highlight, offering free tours where visitors can observe diverse wildlife, further enhancing the magical ambiance of the island. Despite the long journey to reach the hotel, the welcoming and friendly staff, along with excellent service, make it a highly recommended destination.
The breakfast provided at the hotel gets mixed reviews. While some guests find it delicious and complete, others feel it lacks variety and can be repetitive. Unfortunately, the dinner offerings don’t fare as well with limited vegetarian options, subpar seasoning and long wait times for meals reported. The fixed price buffet is noted for its lack of variety and a troublesome presence of flies in the dining area, though the meals are priced affordably.
Accommodations at Hotel Isla Palma Reserva Natural are generally spacious and clean, though the feedback is varied. Positive remarks highlight the comfort and beauty of the large beds. However, some guests experience issues such as dark, gloomy rooms, outdated decor and maintenance concerns like malfunctioning air conditioning, poor lighting and musty smells. Complaints about occasional cockroach sightings and minimalistic room equipment also surface, suggesting that improvements are needed to enhance the overall guest experience.
Regarding cleanliness, guests commend the spacious and well-organized rooms, enhanced by the friendly staff and pleasant hotel atmosphere. Nevertheless, certain areas like sunbathing spots and facilities could benefit from more consistent maintenance, as some guests have reported unpleasant odors, scattered litter and neglected infrastructure.
The hotel staff receives significant praise for their attentiveness and friendliness, particularly the reception and entertainment teams. Martin and the chef are often mentioned for their exceptional service. However, the service level from bar and restaurant staff is seen as less consistent and increasing the number of staff, especially during busy times, could improve guest satisfaction even further.
Overall, while there are areas that require attention, Hotel Isla Palma Reserva Natural offers a generally positive experience with its stunning natural beauty, friendly staff and tranquil environment, making it a cherished destination for many visitors.