Centro Westside by Rotana
Istanbul
41.05739300,
28.81349300
,
Mahmutbey Mahallesi Tasocagi Yolu Caddesi No:39/a Bagcilar
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Summary of reviewsCentro Westside by Rotana, situated near the Mall of Istanbul and the airport, presents itself as a convenient option for travelers looking for retail therapy and easy airport access. The hotel, however, faces criticism regarding accessibility due to its isolation and reliance on taxis with several guests reporting difficulties in reaching it by foot or public transport. Despite these location concerns, those with cars find it more advantageous and enjoy the comparative quiet away from the city's hustle.
Breakfast at the hotel receives a significant amount of praise for its variety, cleanliness and quality with guests particularly enjoying the courteous service provided by staff members like Ali and Mr. Mohammed. Nevertheless, some found the breakfast offerings repetitive and noted issues with congestion during busy times. The dinner experience is somewhat mixed with specific dishes like the burger and mixed grill receiving compliments, but there are mentions of high prices not matching the food quality.
Room experiences vary widely with many guests appreciating the spacious, comfortable accommodations and spectacular city views, especially from the higher floors. However, issues with cleanliness, maintenance and noise are recurrent themes, detracting from the overall guest experience. Some rooms are described as outdated and reports of cigarette odors and pests have also been noted.
Cleanliness across the hotel similarly garners mixed feedback. While some visitors emphasize the modern, clean aesthetic and commendable staff efforts, others point out lapses in housekeeping and maintenance, indicating areas for improvement.
The hotel staff is frequently praised for their friendliness, professionalism and the quality of their service, often enhancing the guest experience significantly. Names like Ms. Bushra, Kendal and Omar stand out for providing exceptional service. Despite minor communication issues and occasional lapses in responsiveness at the reception, the overall guest sentiment towards the staff remains positive.
Free wifi service at the hotel is welcomed by many guests who find it fast and satisfactory, although some report connectivity issues. The hotel's amenities, like the swimming pool, jacuzzi, sauna and gym, receive positive feedback for cleanliness and maintenance, although there are complaints about the pool's water temperature and occasional disruptions.
Parking is another favorable aspect with the hotel providing free, secure and convenient parking options, despite occasional difficulties in availability and cleanliness.
For families, Centro Westside by Rotana is highly recommended. Spacious family suites, especially those on the 15th floor with additional amenities, are cited as particularly comfortable and clean, making them ideal for families. Staff friendliness towards children further enhances the family-friendly atmosphere of the hotel.
The beds at Centro Westside by Rotana receive mixed reviews with a significant number of guests finding them clean and comfortable, contributing positively to their overall stay experience.
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Breakfast at the hotel receives a significant amount of praise for its variety, cleanliness and quality with guests particularly enjoying the courteous service provided by staff members like Ali and Mr. Mohammed. Nevertheless, some found the breakfast offerings repetitive and noted issues with congestion during busy times. The dinner experience is somewhat mixed with specific dishes like the burger and mixed grill receiving compliments, but there are mentions of high prices not matching the food quality.
Room experiences vary widely with many guests appreciating the spacious, comfortable accommodations and spectacular city views, especially from the higher floors. However, issues with cleanliness, maintenance and noise are recurrent themes, detracting from the overall guest experience. Some rooms are described as outdated and reports of cigarette odors and pests have also been noted.
Cleanliness across the hotel similarly garners mixed feedback. While some visitors emphasize the modern, clean aesthetic and commendable staff efforts, others point out lapses in housekeeping and maintenance, indicating areas for improvement.
The hotel staff is frequently praised for their friendliness, professionalism and the quality of their service, often enhancing the guest experience significantly. Names like Ms. Bushra, Kendal and Omar stand out for providing exceptional service. Despite minor communication issues and occasional lapses in responsiveness at the reception, the overall guest sentiment towards the staff remains positive.
Free wifi service at the hotel is welcomed by many guests who find it fast and satisfactory, although some report connectivity issues. The hotel's amenities, like the swimming pool, jacuzzi, sauna and gym, receive positive feedback for cleanliness and maintenance, although there are complaints about the pool's water temperature and occasional disruptions.
Parking is another favorable aspect with the hotel providing free, secure and convenient parking options, despite occasional difficulties in availability and cleanliness.
For families, Centro Westside by Rotana is highly recommended. Spacious family suites, especially those on the 15th floor with additional amenities, are cited as particularly comfortable and clean, making them ideal for families. Staff friendliness towards children further enhances the family-friendly atmosphere of the hotel.
The beds at Centro Westside by Rotana receive mixed reviews with a significant number of guests finding them clean and comfortable, contributing positively to their overall stay experience.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
5-Star Hotel
Hotel with Indoor Pool
About Centro Westside by Rotana
License: 17172
Guest Reviews
Location
However, the majority of reviews mention significant challenges with accessibility. The hotel is located at a busy traffic junction and is difficult to reach on foot or by public transport, necessitating the use of taxis to get around. Guests have noted that the hotel's position is somewhat isolated with no nearby markets, shops or other services, which makes it inconvenient for tourists aiming to explore the city. Furthermore, the hotel’s entrance is tricky to find even for taxi drivers and it lacks prominent geolocation on digital maps.
For those with a car, the location poses fewer issues and the quiet, albeit somewhat noisy due to highway proximity, offers a reprieve from the bustle of central Istanbul. Nonetheless, for those relying on public transport or seeking to be closer to Istanbul’s cultural and historical sites, the location proves less ideal, often described as far from the major attractions and services.
Breakfast
However, some guests found the breakfast to be modest or even mediocre for the hotel's class, noting repetitive menus and limited variety, leading to a sense of underwhelming experience. Criticism also pointed towards the restaurant being crowded and the space too small for the number of guests, which sometimes made the breakfast experience feel chaotic. A few visitors noted a decline in quality over time with some commenting on the lack of freshness and minimal options. Cleanliness at the buffet also came under scrutiny with a few reports of stale food items.
Overall, while many visitors praised the breakfast for its variety, taste and value, there are areas identified for improvement, such as enhancing the variety, freshness and overall quality of the breakfast service to meet the expectations set by the hotel's class.
Dinner
Rooms
Cleanliness, however, is a significant point of contention. Several reviews indicate that rooms were clean, tidy and well-appointed, providing comfortable and cozy stays. Others, unfortunately, report issues ranging from dirty carpets and dusty areas to stained curtains and overused bed linens. There are mentions of unpleasant odors and poor maintenance, including broken air conditioning and outdated furnishings. Room insulation is also noted as subpar, leading to less privacy and noise concerns.
Guests seeking modernity might find some rooms lacking, as a few were described as old-fashioned and in need of renovation. Additionally, there were multiple complaints about cigarette smells, even in non-smoking rooms and unexpected visitors like cockroaches.
Service appears to be inconsistent as well; while some guests found staff friendly and accommodating, others experienced delays in room cleaning and weak room service.
In conclusion, while some rooms at Centro Westside by Rotana provide a comfortable and visually appealing stay with great city views, the overall inconsistency in cleanliness and maintenance might be a drawback for potential guests.
Beds
However, there were also numerous criticisms. Several guests reported issues such as beds being poorly made, uncomfortable or even broken. Cleanliness was another major concern with some guests highlighting dirty or unchanged bed sheets, which occasionally had troubling issues like hair or stains on them. While some reviews noted that beds were comfortable but small, others outright labeled the beds as very bad or indicated that the uncleanliness was a significant problem.
Overall, while some guests had a pleasant experience with the beds at Centro Westside by Rotana, others felt there was a notable lack of care in bed maintenance and cleanliness.
Cleanliness
However, quite a few reviews note concerning lapses in cleanliness standards. Recurring themes include dusty carpets, dirty air conditioning systems, unclean bathrooms and occasional unpleasant odors. Several guests reported inadequate housekeeping services, including missed cleaning schedules and incomplete provisioning of toiletries. Complaints also mention dirty sofas, stained nightstands and neglected maintenance needs, conveying an inconsistency in room upkeep.
While parts of the hotel are described as clean and modern, significant areas appear to suffer from poor hygiene and maintenance. Improvements in regular and thorough cleaning, along with better housekeeping protocols, could enhance the overall guest experience.
Staff
Despite a few instances of communication issues among employees and some reports of unresponsiveness or unprofessionalism at the reception, the majority of feedback showcases a team that is attentive, polite and eager to ensure a pleasant stay. Particular praise has been given to the management's cooperation and the consistently courteous demeanor of the staff. Even in busy and crowded conditions, numerous guests felt well taken care of by a team that listens and welcomes guests warmly.
Housekeeping services received mixed reviews; although many guests were satisfied with the cleanliness and quick service, some pointed out lapses in responding to specific requests. Overall, Centro Westside by Rotana's staff stands out for its commitment to making guests' experiences enjoyable, which greatly contributes to the hotel's reputation for comfort and quality service.
Wi-Fi
However, a few visitors have highlighted issues such as unreliable connections and the need for upgrading. Problems such as wifi barely working in the rooms and it being a prime hassle were noted by some. Despite these concerns, free wifi and a smooth check-in process were appreciated by many.
Additionally, the convenience of free underground parking and a secured network add to the hotel’s appeal. However, there are suggestions for improvement in the consistency and quality of the internet connection, as some guests experienced interruptions and less ideal speeds.
Overall, while Centro Westside by Rotana offers free and fast wifi for many of its guests, there are areas for enhancement to ensure a more reliable experience for all.
Pool
Several guests found the pool relaxing and suitable for swimming, contributing to the overall pleasant experience. The indoor pool is accessible for free, which adds value and there is also a sauna and a Turkish bath that guests can enjoy.
However, there are some criticisms. Some guests reported the pool water as being super cold and not heated, which made swimming uncomfortable and, in some cases, unsuitable. The pool seeming kid-unfriendly and complaints about the smell of cigarettes from the ventilation system also surfaced in the reviews.
Staff interaction at the pool received negative feedback with specific comments on the inconsistency of enforcing rules such as wearing swimming caps and generally unwelcoming behavior. Additionally, some guests faced disruptions due to pool maintenance, closing and disorganized management.
Overall, while the pool at Centro Westside by Rotana has its strengths in terms of cleanliness and facility quality, there are notable areas that require improvement, particularly heating and consistent, welcoming service.
Parking
Despite these positives, some guests mentioned difficulties in finding hotel parking and noted that the parking lots can become full at night. There were also comments about the cleanliness of the parking areas. Nonetheless, the overall availability of secure and free parking, coupled with the convenience of a nearby mall parking and direct room access via lift, highlights the hotel's commitment to ensuring a hassle-free experience for those traveling by car.
Family
The hotel's suites, particularly those on the 15th floor featuring a jacuzzi and swimming pool, provide ample space and comfort, making them ideal for family vacations. The rooms and family suites come highly recommended for their cleanliness, comfort and suitability for groups of up to four.
Despite a couple of concerns regarding the treatment of children by the staff, many reviews praise the overall staff friendliness, especially towards kids, ensuring that the younger guests feel welcome.
Families find the hotel advantageous and favorable with positive mentions of its child-friendly nature and amenities that cater specifically to family needs. Whether it's the comfortable beds, the excellent location for those who prefer to avoid public transport or simply the overall family-oriented environment, Centro Westside by Rotana positions itself as a top choice for a pleasurable and memorable family vacation.
Business
Located in a somewhat quiet and isolated area, the hotel offers a tranquil environment for focused work, despite some guests noting that transportation can be challenging due to its placement on a highway. Nevertheless, the hotel staff appears to provide substantial support to business guests, making it a practical choice for those on short business trips or regular business visits to Istanbul.
Several reviews indicate that while the hotel is generally excellent for business stays, there are areas needing improvement, such as room service and management competence. Additionally, some find the rooms narrow and point out that the curtains do not effectively block sunlight.
Overall, Centro Westside by Rotana emerges as a reliable and business-friendly hotel with good facilities for those visiting Istanbul for professional reasons.
Indoor Pool
Yes, Centro Westside by Rotana has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Centro Westside by Rotana.
No, Centro Westside by Rotana doesn't allow dogs.
Yes, parking facilities are available at Centro Westside by Rotana.
No, Centro Westside by Rotana doesn't have a gym.
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