Elite World Grand Istanbul Basın Ekspres
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Summary of reviewsElite World Grand Istanbul Basın Ekspres caters to a wide variety of guests with its distinct offerings and varying feedback across several key aspects of the hotel experience.
**Location:** This hotel is ideally situated for business travelers and those needing quick access to Istanbul Airport and the Mall of Istanbul. Its quiet neighborhood offers a peaceful retreat from city noise. However, tourists looking to explore central Istanbul and its historic sites may find it less convenient due to its distance from major attractions and limited public transportation options.
**Breakfast:** The breakfast buffet receives mixed reviews. Many guests laud the variety, cleanliness and quality of the offerings with special mentions for items like fresh orange juice and coffee, as well as standout service from staff members. Nonetheless, some guests feel that the breakfast options are repetitive and fall short of a five-star standard with criticisms pointing to issues like lukewarm tea and occasional lack of fresh items.
**Dinner:** The hotel's restaurant garners high praise for its atmosphere and the quality of its meals, specifically the steaks and kebabs. Despite some reports of food quality issues and limited menu variety, most guests enjoyed the flavorful dinners and overall dining environment.
**Rooms:** The rooms are generally described as spacious, clean and comfortable with modern designs. Guests appreciate the well-maintained facilities, comfortable beds and room amenities. There are, however, occasional complaints about room temperature, housekeeping lapses and minor wear and tear.
**Cleanliness:** The hotel is overall seen as clean and well-maintained, especially in communal areas like the spa and pool. However, a few guests reported discrepancies in housekeeping standards, such as issues with dusty carpets and occasional lapses in room servicing.
**Staff:** The staff receives high marks for their friendliness, helpfulness and professionalism. Specific staff members are often commended for their exceptional service, contributing significantly to a welcoming and pleasant stay. However, some guests noted occasional communication issues and lapses in professionalism from certain staff members.
**Free WiFi:** Guest experiences with the hotel's internet service are mixed. While some praise the wifi quality, others encounter slow speeds and connectivity issues. The provision of free wifi is a noted positive, although the occasional lack of clarity on access details is a drawback.
**Spa:** The spa facilities are highly regarded with guests praising the luxury, cleanliness and exceptional service provided by the staff. Only minor issues, such as some non-operational facilities, briefly mar the overall positive experience.
**Gym:** The fitness amenities are consistently praised for being spacious, well-equipped and clean, providing an excellent experience for fitness enthusiasts.
**Pool:** The swimming facilities, including both outdoor and indoor pools, are a highlight for many guests. The clean, well-kept pools and child-friendly features make for a pleasant and enjoyable experience for families and other guests alike.
**Parking:** The valet parking service and underground garage are appreciated for their convenience and helpful staff. However, scarce parking spaces and occasional slow service are noted as areas for improvement.
**Family-Friendliness:** The hotel is recognized for its family-friendly environment and is highly recommended for guests traveling with children, though its distance from central Istanbul may pose a slight inconvenience. The staff's attentiveness to family needs, although mixed in reviews, overall contributes to a positive family-centric experience.
In conclusion, Elite World Grand Istanbul Basın Ekspres offers a blend of luxury, comfort and convenience that appeals especially to business travelers, families and those seeking a quieter stay near the airport. While it has room for improvement in certain areas like breakfast variety and housekeeping consistency, the positive experiences of spacious rooms, excellent spa and commendable staff service make it a favorable choice for many visitors.
Categories
**Location:** This hotel is ideally situated for business travelers and those needing quick access to Istanbul Airport and the Mall of Istanbul. Its quiet neighborhood offers a peaceful retreat from city noise. However, tourists looking to explore central Istanbul and its historic sites may find it less convenient due to its distance from major attractions and limited public transportation options.
**Breakfast:** The breakfast buffet receives mixed reviews. Many guests laud the variety, cleanliness and quality of the offerings with special mentions for items like fresh orange juice and coffee, as well as standout service from staff members. Nonetheless, some guests feel that the breakfast options are repetitive and fall short of a five-star standard with criticisms pointing to issues like lukewarm tea and occasional lack of fresh items.
**Dinner:** The hotel's restaurant garners high praise for its atmosphere and the quality of its meals, specifically the steaks and kebabs. Despite some reports of food quality issues and limited menu variety, most guests enjoyed the flavorful dinners and overall dining environment.
**Rooms:** The rooms are generally described as spacious, clean and comfortable with modern designs. Guests appreciate the well-maintained facilities, comfortable beds and room amenities. There are, however, occasional complaints about room temperature, housekeeping lapses and minor wear and tear.
**Cleanliness:** The hotel is overall seen as clean and well-maintained, especially in communal areas like the spa and pool. However, a few guests reported discrepancies in housekeeping standards, such as issues with dusty carpets and occasional lapses in room servicing.
**Staff:** The staff receives high marks for their friendliness, helpfulness and professionalism. Specific staff members are often commended for their exceptional service, contributing significantly to a welcoming and pleasant stay. However, some guests noted occasional communication issues and lapses in professionalism from certain staff members.
**Free WiFi:** Guest experiences with the hotel's internet service are mixed. While some praise the wifi quality, others encounter slow speeds and connectivity issues. The provision of free wifi is a noted positive, although the occasional lack of clarity on access details is a drawback.
**Spa:** The spa facilities are highly regarded with guests praising the luxury, cleanliness and exceptional service provided by the staff. Only minor issues, such as some non-operational facilities, briefly mar the overall positive experience.
**Gym:** The fitness amenities are consistently praised for being spacious, well-equipped and clean, providing an excellent experience for fitness enthusiasts.
**Pool:** The swimming facilities, including both outdoor and indoor pools, are a highlight for many guests. The clean, well-kept pools and child-friendly features make for a pleasant and enjoyable experience for families and other guests alike.
**Parking:** The valet parking service and underground garage are appreciated for their convenience and helpful staff. However, scarce parking spaces and occasional slow service are noted as areas for improvement.
**Family-Friendliness:** The hotel is recognized for its family-friendly environment and is highly recommended for guests traveling with children, though its distance from central Istanbul may pose a slight inconvenience. The staff's attentiveness to family needs, although mixed in reviews, overall contributes to a positive family-centric experience.
In conclusion, Elite World Grand Istanbul Basın Ekspres offers a blend of luxury, comfort and convenience that appeals especially to business travelers, families and those seeking a quieter stay near the airport. While it has room for improvement in certain areas like breakfast variety and housekeeping consistency, the positive experiences of spacious rooms, excellent spa and commendable staff service make it a favorable choice for many visitors.
Family Friendly Hotel
Offers family rooms and is located near the airport, making it convenient for families. It provides an indoor pool and spa facilities, ensuring a relaxing stay.
Hotel with EV Charging Stations
While primarily located near the airport, this hotel offers EV charging stations. It is equipped with an electric car charging station.
Hotel with Outdoor Pool
This hotel features an outdoor swimming pool and a kids pool within its large spa and health center. A poolside bar is available for guests to enjoy.
Hotel with Children's Pool
Praised for its enjoyable children's pool setup, providing a peaceful family pool area where children can delight in their swimming experience. The children pool setup is described as nice and families appreciate the lane in the pool that is swift for kids.
Hotel with Indoor Pool
Elite World Grand Istanbul Basın Ekspres offers a modern indoor pool and a range of spa facilities. Its location near the Basın Ekspres area makes it convenient for business travelers.
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Children's Pool Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
5-Star Hotel
About Elite World Grand Istanbul Basın Ekspres
License: 18949
Guest Reviews
Location
However, it is worth noting that the hotel is situated far from the city's major tourist attractions and central areas. Many reviews highlight the necessity of a car or taxi to access desired destinations, as public transportation options are limited and the area is not pedestrian-friendly. This has led to mixed feelings about the hotel's suitability for tourists wishing to explore Istanbul's historic sites and vibrant districts.
In summary, Elite World Grand Istanbul Basın Ekspres stands out as a convenient choice for business travelers, those needing quick airport access or visitors desiring a quieter stay away from city noise. Conversely, tourists aiming to immerse themselves in the heart of Istanbul might find the location less than ideal due to its distance from the primary attractions.
Breakfast
However, there were also considerable critiques. Some guests felt that the breakfast did not live up to the hotel's five-star rating, citing limited variety and repetitive options as major drawbacks. Others described it as simple, mediocre or even very bad, expressing disappointment over unfulfilled expectations. Issues like lukewarm black tea, lack of fresh items and poor organization were mentioned. Criticism also extended to the breakfast staff, whose performance was sometimes deemed ineffective and unfriendly.
In summary, while the breakfast at Elite World Grand Istanbul Basın Ekspres is highly praised by many for its quality and variety, others feel it falls short in terms of consistency and service, suggesting a need for improvement to meet higher standards.
Dinner
However, there are some inconsistencies in the feedback. While room service is described as delicious and prompt, there are reports of issues such as poorly prepared food, food poisoning incidents and unprofessional service. Some guests expressed disappointment with the limited variety on the menu and the absence of a lunch meal and evening buffet. Specific incidents, such as finding human hair in a kebab and other service-related complaints, suggest areas for improvement. Despite these issues, many guests seem to have had a positive dining experience overall, thanks to the flavorful meals and commendable restaurant environment.
Rooms
There were frequent mentions of the rooms being large and airy with an excellent balance of modern aesthetics and practical comfort. Guests who received room upgrades enjoyed the additional space and improved views.
However, not all reviews were positive. Some guests pointed out issues such as room temperature being too hot and occasional problems with cleanliness or maintenance. Specific grievances included the state of the carpets, minor dust issues and instances of old furniture. There were also recurring complaints about inadequate room supplies, such as a lack of mugs, glasses and tissues and occasional lapses in daily room service replenishments.
Despite these concerns, many found the overall room experience satisfactory with some detailing the luxurious feel of the accommodations, the helpful and polite staff and the convenience of the hotel's location. The positive aspects of spaciousness, comfort and cleanliness left a good impression on many guests, making it a favorable option for travelers looking for a blend of luxury and practicality in Istanbul.
Beds
However, there are notes of inconsistency with some guests experiencing discomfort. Phrases like the bed is uncomfortable and beds and pillows were extremely hard suggest that a segment of guests did not find the bedding to their satisfaction. Yet, the prevailing comments reflect a favorable impression, indicating that the comfortable, large beds are a significant highlight of the hotel.
Cleanliness
However, not all reviews were favorable. Several guests reported issues with room cleaning, citing incidents of poorly done or superficial housekeeping. Complaints included dirty carpets and furniture, mold in showers and unpleasant odors in some rooms. Some specific issues cited were the absence of tissues, insufficient room servicing and unclean towels. Despite these setbacks, the overall sentiment appears to lean towards appreciating the clean environment and good service provided by the hotel.
In summary, while the hotel likely needs to address some inconsistencies in its housekeeping services, many guests recognize and appreciate the general cleanliness and comfort it offers.
Staff
Wi-Fi
Spa
Despite some minor issues such as certain facilities not being operational and the occasional challenge at the health club reception, the overall feedback remains positive. The attentive and well-trained spa staff contribute significantly to the high-class ambiance, ensuring that visitors enjoy a premium and precise spa experience.
Overall, the spa at the Elite World Grand Istanbul offers an exceptional retreat for relaxation and rejuvenation within a luxurious setting.
Gym
Pool
Families, in particular, appreciate the children's pool setup, which has delighted younger guests and allowed them to play safely. The inclusion of an area specifically for kids has been highlighted as a great feature for those traveling with children, ensuring that younger family members are entertained and happy.
The hotel's swimming facilities include both an outdoor pool and an indoor pool with a spa, catering to different preferences. Despite the presence of the highway nearby, the outdoor pool area remains a highlight for its rare usage by guests, providing a somewhat exclusive feel. There are also small touches that enhance the experience, such as the view of parrots from the pool area, which adds a delightful element to the scenery.
Although there are a few mentions of the indoor pool not meeting some expectations, the overall sentiment remains largely positive with guests frequently praising the pools as very nice, good and even grandiose. The well-maintained pool areas, combined with good-quality towels, add to the overall pleasant experience at the hotel.
Parking
However, some guests mentioned challenges, such as scarce parking spaces and slow service. There were also isolated concerns about the handling of vehicles with one review reporting issues with the valet staff and personal belongings. Despite these few drawbacks, the hotel’s parking facilities generally provide convenience to guests, particularly those who take advantage of the available free parking and diligent valet service. Nonetheless, it is advisable to be prompt in securing a spot due to the limited number available.
Family
Families have noted the happiness of their children during their stay, highlighting the child-friendly environment. While the hotel is a bit far from the Istanbul center and public transportation, its suitability and good condition as a family hotel outweigh this slight inconvenience. The staff's attentiveness, however, received mixed reviews, indicating some room for improvement in addressing guests' concerns. Despite this, Elite World Grand Istanbul Basın Ekspres remains a favored option for those seeking a family-centric stay in Istanbul.
5 Star
However, there are criticisms as well. Some guests feel that the hotel does not meet the expectations of a 5-star establishment, mentioning that the service and language skills of the staff fall short. Certain facilities like the breakfast and the presence of a bad smell in the toilets have also been cited as areas not up to 5-star standards. Additionally, some guests believe that, despite the luxury, the overall value might not justify the cost.
Business
Children's Pool
Outdoor Pool
Indoor Pool
Luxury
Romantic
Yes, Elite World Grand Istanbul Basın Ekspres has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at Elite World Grand Istanbul Basın Ekspres.
No, Elite World Grand Istanbul Basın Ekspres doesn't allow dogs.
Yes, parking facilities are available at Elite World Grand Istanbul Basın Ekspres.
Yes, Elite World Grand Istanbul Basın Ekspres has a gym.
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