Grand S Hotel
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Summary of reviewsGrand S Hotel enjoys high praise for its exceptional location, noted for its convenience and accessibility near bus and metro stations, making travel around the city effortless. Despite the hotel being a bit far from the city center, its strategic position near major transport hubs and essential amenities like shopping centers, markets and restaurants, adds significant value to guest experience. The cleanliness of the rooms and outstanding customer service further enhance its appeal, making it a practical choice for both business trips and tourism.
The breakfast buffet at Grand S Hotel is widely appreciated for its variety and quality, offering a diverse and rich selection that caters to different tastes. Guests frequently describe the breakfast as amazing, excellent and very tasty, particularly enjoying the Turkish cheeses and various coffee options. However, some guests feel the menu lacks variation and could benefit from including natural juices and fresh fruit. Despite these minor areas for improvement, the breakfast experience is a strong point, earning high marks from most guests.
Room reviews at Grand S Hotel are mixed but generally positive with guests commending the cleanliness, modern appearance and comfort. Rooms are well-maintained and equipped with essentials like a kettle, refrigerator and complimentary tea and coffee. However, some rooms are described as small or showing signs of age and there are occasional reports of noise issues and minor cleanliness concerns. Overall, the rooms provide a comfortable and adequate experience for a short stay.
Cleanliness at Grand S Hotel also receives mixed feedback but leans towards positive with many praising the hotel's clean and tidy rooms, clean white bedding and daily cleaning service. Specific cleanliness issues, such as mold in bathrooms and dirty seals in showers, are noted by some guests. Despite these concerns, the helpfulness and friendliness of the reception staff often mitigate cleanliness complaints.
The hotel's staff is a standout feature, consistently praised for their exceptional helpfulness, friendliness and professionalism. Notable mentions go to specific staff members for their outstanding service. The staff's attentiveness and positive demeanor significantly enhance the overall guest experience, making guests feel comfortable and welcomed.
The Wi-Fi experience at Grand S Hotel garners mixed reactions with many guests reporting a fast and reliable connection, but others encountering instability and slow speeds. While the internet service can meet guest needs efficiently at times, consistency is an issue.
The spa at Grand S Hotel receives praise for its facilities, including a free swimming pool, sauna and Turkish sauna. Guests appreciate the clean and spacious spa area, although there are some complaints about the sauna temperatures, pool cleanliness and spa staff attitudes. Despite these negatives, the spa remains a valued feature for many guests.
The pool is appreciated for its size and the convenience of free access to the pool, sauna and gym. However, maintenance issues such as cold temperatures, cleanliness concerns and limited operational hours are noted by guests. Improvements in these areas, along with the availability of essential items without additional fees, could enhance satisfaction.
Guests frequently commend the clean, soft and fragrant beds with many finding the mattresses and pillows very comfortable. While some remarks about uncomfortable mattresses appear, the majority of feedback is positive, affirming the hotel's commitment to a restful sleeping environment.
Regarding its four-star rating, guests often feel the hotel falls short, citing inadequate room amenities and substandard overall condition and appearance. Despite this skepticism, the fantastic staff service reflects a strong commitment to guest satisfaction, which somewhat compensates for the shortfall in meeting four-star expectations.
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The breakfast buffet at Grand S Hotel is widely appreciated for its variety and quality, offering a diverse and rich selection that caters to different tastes. Guests frequently describe the breakfast as amazing, excellent and very tasty, particularly enjoying the Turkish cheeses and various coffee options. However, some guests feel the menu lacks variation and could benefit from including natural juices and fresh fruit. Despite these minor areas for improvement, the breakfast experience is a strong point, earning high marks from most guests.
Room reviews at Grand S Hotel are mixed but generally positive with guests commending the cleanliness, modern appearance and comfort. Rooms are well-maintained and equipped with essentials like a kettle, refrigerator and complimentary tea and coffee. However, some rooms are described as small or showing signs of age and there are occasional reports of noise issues and minor cleanliness concerns. Overall, the rooms provide a comfortable and adequate experience for a short stay.
Cleanliness at Grand S Hotel also receives mixed feedback but leans towards positive with many praising the hotel's clean and tidy rooms, clean white bedding and daily cleaning service. Specific cleanliness issues, such as mold in bathrooms and dirty seals in showers, are noted by some guests. Despite these concerns, the helpfulness and friendliness of the reception staff often mitigate cleanliness complaints.
The hotel's staff is a standout feature, consistently praised for their exceptional helpfulness, friendliness and professionalism. Notable mentions go to specific staff members for their outstanding service. The staff's attentiveness and positive demeanor significantly enhance the overall guest experience, making guests feel comfortable and welcomed.
The Wi-Fi experience at Grand S Hotel garners mixed reactions with many guests reporting a fast and reliable connection, but others encountering instability and slow speeds. While the internet service can meet guest needs efficiently at times, consistency is an issue.
The spa at Grand S Hotel receives praise for its facilities, including a free swimming pool, sauna and Turkish sauna. Guests appreciate the clean and spacious spa area, although there are some complaints about the sauna temperatures, pool cleanliness and spa staff attitudes. Despite these negatives, the spa remains a valued feature for many guests.
The pool is appreciated for its size and the convenience of free access to the pool, sauna and gym. However, maintenance issues such as cold temperatures, cleanliness concerns and limited operational hours are noted by guests. Improvements in these areas, along with the availability of essential items without additional fees, could enhance satisfaction.
Guests frequently commend the clean, soft and fragrant beds with many finding the mattresses and pillows very comfortable. While some remarks about uncomfortable mattresses appear, the majority of feedback is positive, affirming the hotel's commitment to a restful sleeping environment.
Regarding its four-star rating, guests often feel the hotel falls short, citing inadequate room amenities and substandard overall condition and appearance. Despite this skepticism, the fantastic staff service reflects a strong commitment to guest satisfaction, which somewhat compensates for the shortfall in meeting four-star expectations.
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Hotel with Heated Pool
About Grand S Hotel
License: 2022-34-2261
Guest Reviews
Location
Guests often highlight the hotel’s accessibility, as the close vicinity to bus stops and metro stations allows for seamless travel to various parts of the city and even to both airports. The immediate area is well-equipped with essential amenities such as shopping centers, markets and restaurants, enhancing the convenience of staying at this hotel.
In summary, the Grand S Hotel is highly recommended for its excellent and convenient location, particularly for those who prioritize being close to public transport options. The cleanliness of the rooms and the outstanding customer service further add to the appeal, making it a practical choice for both business trips and tourism.
Breakfast
However, there were also remarks indicating areas for improvement. A few guests found the options monotonous with the menu varying little from day to day. Some highlighted the lack of natural juices or fresh fruit, deeming the offerings basic at times. While many found the breakfast filling and appreciated the diverse choices, a minority mentioned that it fell short of expectations for a four-star hotel.
Overall, the breakfast experience at Grand S Hotel stands out as a strong point with its vast selection and delicious food earning high marks from most guests, despite some minor areas for improvement.
Rooms
On the downside, some rooms are described as small or cramped and not quite matching the expectations set by the hotel's website. There are mentions of noise issues from the corridor and some guests reported that their rooms had not been adequately renovated or were showing signs of age. Additionally, there were isolated complaints about cleanliness issues, such as dirty seals in the showers and the presence of black mold. Despite these negatives, for a short stay, the rooms provide a comfortable and adequate experience overall.
Beds
Cleanliness
However, not all reviews were entirely favorable when it comes to cleanliness. Some guests noted specific issues, such as hair on pillowcases and sticky spots between beds. Bathrooms were a recurring point of concern with reports of mold and occasional dirtiness. Floors also drew mixed feedback with some guests finding them less than spotless.
Despite a few setbacks, the reception staff's helpfulness and friendliness often mitigated concerns, leading to overall guest satisfaction. While there are areas for improvement, particularly in the bathrooms and ventilation, the hotel's general standard of cleanliness earns it commendations from a majority of its guests.
Staff
The staff's pleasant demeanor, coupled with their well-dressed appearance and readiness to assist with any guest inquiries, significantly enhances the overall guest experience. The team’s professionalism is manifest, making guests feel comfortable and welcomed. The receptionists' competence and the housekeeping staff's cheerfulness further contribute to the hotel's positive atmosphere. Even minor details, like smiling and a warm welcome, are consistently highlighted as contributing factors to a pleasant stay.
In summary, the Grand S Hotel stands out for its friendly, attentive and professional staff, who are instrumental in ensuring a comfortable and enjoyable experience for all visitors.
Wi-Fi
However, not all feedback was favorable. Some guests encountered challenges, describing the Wi-Fi as very unstable, slow or even poor on occasion. Balancing these viewpoints, it seems that while the hotel can offer a strong and speedy internet connection at times, consistency may be an issue that could affect the overall guest experience.
In summary, visitors can find a generally competent Wi-Fi service at Grand S Hotel, although the reliability of the connection might vary.
Spa
However, some negatives include the sauna not reaching sufficient temperatures and reports of the pool being dirty. The availability of hammam services for women was inconsistent. A few visitors also noted issues such as the spa staff's attitude and the age of the bathrooms in the spa area. Despite these drawbacks, the inclusion of a spa and pool remains a significant positive feature for many guests.
Pool
However, there are some consistent concerns about the pool’s cleanliness and maintenance. Reviews indicate the water can be cold and sometimes dirty with issues such as a slippery floor and an unpleasant smell. The pool area could benefit from more frequent cleaning and general upkeep to meet guests' expectations.
Another drawback mentioned is the limited operational hours of the pool, which some find restrictive. Additionally, an extra fee for essential items like shower caps has been highlighted, which might be an inconvenience for some guests.
Overall, while the pool at Grand S Hotel offers several positive aspects like its size and complementary facilities, it requires better maintenance and more flexible hours to enhance guest satisfaction.
4 Star
Yes, Grand S Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at Grand S Hotel.
No, Grand S Hotel doesn't allow dogs.
No, parking facilities aren't available at Grand S Hotel.
Yes, Grand S Hotel has a gym.
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