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Mercure Istanbul Umraniye

Istanbul , Alemdag Caddesi, Site Yolu Sokak No:20 Tepeustu Mevkii Umraniye (Show on Map)

6.9

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsMercure Istanbul Umraniye offers a compelling stay for those with specific needs, particularly business travelers and medical visitors, thanks to its strategic location on the Asian side of Istanbul near the business district and several hospitals. Guests appreciate the hotel's quiet ambiance, especially during off-peak times.

The breakfast experience at the hotel garners generally positive feedback for its quality and variety. Fresh bread, diverse cheese options and a decent selection make it satisfactory for most guests. However, some find it repetitive and monotonous with a few criticisms about the coffee quality and limited choices.

Rooms at Mercure Istanbul Umraniye are praised for their modern design, spaciousness and cleanliness. Comfortable beds and ample amenities enhance the stay. While most guests find the rooms to be in excellent condition, some mention smaller room sizes than expected, temperature control issues and occasional lapses in cleanliness.

Cleanliness across the hotel is typically appreciated with frequent comments on the overall neat environment and clean bathrooms. Nonetheless, there are occasional complaints about carpet cleanliness, dust and a dirty smell in some rooms, indicating room for improvement.

The staff at Mercure Istanbul Umraniye receive high marks for their friendliness, helpfulness and exceptional service, although there are sporadic mentions of unresponsiveness and inconsistencies in service quality. The presence of a friendly hotel dog adds a charming touch.

The Wi-Fi service presents a mixed bag with some guests experiencing weak signals and connectivity issues, particularly in their rooms. While some guests report a perfect internet connection, variability in Wi-Fi quality is a concern.

The spa facilities are a standout feature, receiving widespread praise for their cleanliness, professional environment and extensive offerings, including a gym, sauna, steam room, hammam and indoor pool.

Parking options are clear and varied with both free and paid choices available. Guests appreciate the secure parking in front of the hotel, though some report confusion regarding the costs of underground parking and navigating the parking facilities.

Finally, the beds at Mercure Istanbul Umraniye are generally found to be comfortable with options for soft and firm pillows. However, opinions on bed firmness do vary with some guests finding them either too soft or very hard.

In summary, Mercure Istanbul Umraniye provides a comfortable and convenient stay with commendable service, particularly for business and medical visitors, though it has some areas that could benefit from minor improvements.
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Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types

Superior King Room Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Deluxe Room with King Bed Featuring free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Deluxe Triple Room with One Double Bed and One Single Bed Featuring free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned triple room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Superior Twin Room Featuring free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Deluxe Suite The spacious suite features air conditioning, soundproof walls, a terrace with city views as well as a private bathroom boasting a shower.

Superior Suite with Double Bed This air-conditioned suite includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views.

About Mercure Istanbul Umraniye

License: 17300

Guest Reviews

6.9

Rated

Location

Mercure Istanbul Umraniye is located on the Asian side of Istanbul, making it an optimal choice for those with business engagements, particularly in the nearby business and university district. The hotel offers a peaceful stay, especially appealing during quieter periods like Eid. It stands just a brief walk from several hospitals, adding to its convenience for medical visits. While travelers with cars find the location practical, others note the somewhat distant proximity to metro stations and city center attractions. Despite its more industrial and working-class surroundings, the hotel maintains neat, clean rooms and commendable service. However, tourists aiming to explore the main city sights and the European side of Istanbul might find the distance challenging, coupled with occasional difficulties hailing taxis.

Breakfast

The breakfast experience at Mercure Istanbul Umraniye has received mixed feedback from guests. Many reviewers appreciated the quality of the breakfast, mentioning it as good or even excellent with praises for the fresh bread, diverse selection and generous variety of cheeses. The breakfast was often described as decent, rich and included in the room price, making it a convenient option for guests.

However, some guests found the breakfast offerings repetitive, monotonous and lacking in variety, particularly for international travelers. A few reviews highlighted the limited choices and daily sameness, which dampened the overall dining experience. The quality of coffee and other hot drinks from the machine was also pointed out as a downside.

Despite these critiques, the breakfast generally received positive remarks for being ample, clean and overall satisfactory for most guests. The reasonable restaurant prices added a positive note, although the high prices of snacks at the reception were mentioned as a drawback.

Rooms

The rooms at Mercure Istanbul Umraniye generally receive positive feedback for their modern design, spaciousness and comfort. Many guests appreciate the cleanliness and the availability of all necessary amenities with particular praise for the comfortable beds. The daily cleaning service is noted as good and upgrades to larger rooms seem to be a pleasant surprise.

However, there are some contrasting experiences. A few guests found their rooms to be smaller than expected and in some cases, not adequately clean. Issues with room temperature, especially due to large floor-to-ceiling windows and the inability to open them for fresh air, were also highlighted.

The bathrooms received mixed reviews; while some found them spacious and functional, others thought they were less satisfactory. Additionally, there were occasional complaints about stained floor coverings and the lingering smell of cigarettes in the rooms. Despite some drawbacks, guests frequently mention that the overall comfort of the rooms, coupled with a delicious breakfast, makes for a pleasant stay.

Beds

Guests at Mercure Istanbul Umraniye generally find the beds to be comfortable with many appreciating the inclusion of soft pillows and the availability of two types of pillows for enhanced comfort. Some reviews highlight that the beds are cozy and large, ensuring a restful sleep. Additionally, a clean and comfortable bed was provided for children, which is a noteworthy detail for families. However, it's worth noting that a few guests found the beds either too soft or very hard and there were mentions of some beds and pillows being uncomfortable. Overall, most guests seem to have a positive experience with the comfort of the beds.

Cleanliness

Mercure Istanbul Umraniye garners mixed feedback regarding its cleanliness with many guests praising the overall standards and consistently describing the property as very clean, beautifully clean and even highlighting incredible cleanliness. Rooms are generally clean and the environment is noted to be clean and quiet, making it a relaxing place to stay. The hotel maintains high levels of cleanliness with several guests commenting on the hotel's tidiness and clean bathrooms.

However, there are reservations about some aspects of cleanliness. Some guests feel that cleanliness could be improved, noting that the carpets could be cleaned more efficiently and detecting a dirty smell at times. There are mentions of dust in the rooms and insufficient cleanliness at check-in, leading some to express that the hygiene standards are not quite fitting a 4-star hotel.

Overall, while the majority of guests find the cleanliness commendable, there are areas where standards could be slightly better to meet the expectations of higher-end hospitality.

Staff

Mercure Istanbul Umraniye boasts a staff that frequently garners high praise from its guests. Many reviewers emphasize the friendliness and helpfulness of the staff, noting their cheerful demeanor and eagerness to assist. The reception team, in particular, stands out for its attentiveness and willingness to go the extra mile with special mentions for exceptional service and personal touches that enhance the guest experience. Moreover, the presence of a cute, friendly dog adds an extra layer of warmth to the hotel's atmosphere, delighting those who stay.

However, it's not all positive, as there are occasional mentions of unresponsiveness and detachment from some staff members, suggesting inconsistencies in service quality. Additionally, some guests noted lapses in housekeeping, such as leftover items in rooms and stains on the carpet. Despite these issues, the overwhelming sentiment remains in favor of the staff's general kindness and dedication to providing a pleasant stay.

Wi-Fi

The Wi-Fi experience at Mercure Istanbul Umraniye receives mixed feedback from guests. While some mention encountering issues like weak signals, poor coverage in rooms and the inconvenience of re-entering passwords, others comment positively on the internet connection being perfect at times. For some visitors, the Wi-Fi worked well initially before becoming unreliable. Despite a few guests finding the Wi-Fi good, there are consistent remarks about poor connectivity in rooms, indicating that the quality of the internet service can vary during the stay.

Spa

The spa at Mercure Istanbul Umraniye frequently receives positive feedback from guests. It is described as having a clean and professional environment with various facilities that contribute to a pleasant experience. Visitors often highlight the great spa area, noting it as very nice, lovely and excellent. The inclusion of amenities such as a gym, sauna, steam room, hammam and indoor pool adds to the overall appeal. While there are occasional mentions of some aspects being less useful, the majority of guests appreciate the spa and its offerings, making it a noteworthy feature of the hotel.

Parking

Mercure Istanbul Umraniye offers both free and paid parking options, catering to various needs. Guests can find free and secure parking in front of the hotel, while the underground garage incurs a minimal fee of around 20 lira per hour. However, some guests noted that the costs associated with the underground parking were not clearly specified in advance, leading to some confusion. The availability of parking spaces can occasionally be an issue and navigating the on-site parking was mentioned as complicated by some. Despite these minor inconveniences, the hotel provides clear and straightforward options for parking.

Yes, Mercure Istanbul Umraniye has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Mercure Istanbul Umraniye.

No, Mercure Istanbul Umraniye doesn't allow dogs.

Yes, parking facilities are available at Mercure Istanbul Umraniye.

Yes, Mercure Istanbul Umraniye has a gym.

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