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Al Hayatt Jeddah Hotel

Jeddah , Palestine St. Corner Sitteen St. (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Hyatt Jeddah Continental Hotel is generally well-received by guests with its prime location being one of its standout features. Situated centrally in Jeddah's southern part, it offers convenient access to the Holy Haram, major highways, downtown areas and various markets and shops. The ample parking facilities add to its appeal, as does its ease of access to the airport and main roads.

The hotel staff frequently earn praise for their respectful and helpful demeanor, contributing to a favorable guest experience. Receptionists like Mr. Said, Ms. Aria and Mr. Muthana, are particularly noted for their warm and cooperative attitudes. The overall cleanliness of the hotel, including both rooms and public areas, is another highlight, despite occasional issues in some older or poorly maintained rooms.

Guests often appreciate the spacious and well-maintained rooms with junior suites being a pleasant surprise, featuring ample space and functional kitchenettes. Despite some furniture showing signs of wear and occasional noise issues from street-facing rooms, the overall room conditions are positively reviewed. Some rooms offer impressive views, particularly of Obhur Creek.

Though the breakfast service receives mixed reviews with some guests disappointed by limited options and the lack of an on-site kitchen or restaurant, the hotel's loyal customer base continues to book stays due to its advantageous location and friendly service. Dinner options also need improvement with guests noting the absence of a restaurant and buffet services as well as a limited menu.

Families find the hotel accommodating, appreciative of the spacious suites and the warm, welcoming staff. While there is no dedicated play area for children, the hotel's family-friendly atmosphere makes it a comfortable choice for family stays.

Parking at the hotel is generally a positive experience with guests highlighting the availability of convenient and secure parking spaces. The free wifi, however, receives mixed reviews with some guests reporting fast internet while others experience connectivity issues and frequent disconnections.

Overall, Hyatt Jeddah Continental Hotel offers good value for money with its central location, friendly staff and spacious rooms, although it could benefit from improvements in dining options, room maintenance and wifi connectivity to further enhance guest satisfaction.
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Hotel for Honeymoon

Family Friendly Hotel

Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

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About Al Hayatt Jeddah Hotel

License: 41001247

Guest Reviews

7.9

Good

Location

Hyatt Jeddah Continental Hotel enjoys praise for its strategic and prime location, central to the southern part of Jeddah and offering convenient access to the Holy Haram. Guests frequently mention the hotel’s proximity to major highways, downtown areas and important services, making it easy to navigate the city. Additionally, the location near Tahlia and Red’s Hotel stands out with guests appreciating its nearness to markets and shops. The availability of ample parking facilities is another noted perk.

The hotel’s central location comes through as a significant highlight, valued by travelers for both short-term and repeated stays. Though some reviews hint at the hotel being in a crowded area, the positive aspects of accessibility clearly shine through. With the added benefits of cleanliness and a friendly staff, the hotel provides good value for money. The ease of access to the airport and the presence of main roads nearby further complement its appeal.

Breakfast

The Hyatt Jeddah Continental Hotel garners mixed reviews, particularly regarding its breakfast offerings. Guests have noted that breakfast options are quite limited and often need to be ordered to the room as there is no buffet or bar available. Some guests were not informed about breakfast availability and found their reservations excluded breakfast, despite paying for it.

Several reviews indicated dissatisfaction with the quality of the breakfast, describing it as not good and even the worst aspect of their stay with some noting the high price not justifying the service received. Other feedback highlighted the absence of an on-site kitchen or restaurant, which is currently under construction, leaving no dining facilities open.

Despite these concerns, the hotel maintains loyal customers who regularly book stays at the property for their work trips to Jeddah, appreciating aspects like its location. However, the breakfast service clearly stands out as an area needing improvement to better meet guest expectations.

Dinner

The reviews for the dinner experience at Hyatt Jeddah Continental Hotel point out several areas needing improvement. Guests consistently mention the lack of a restaurant and buffet options on the property. Additionally, there is no café or room service available. Some reviews noted a limited menu without any oriental dishes, highlighting a need for more diverse food options. Overall, to meet guest expectations, the hotel must address these gaps in its dining offerings.

Rooms

The guest reviews for the rooms at Hyatt Jeddah Continental Hotel reveal a mixture of positive and critical feedback. Many guests appreciate the spaciousness and cleanliness of the rooms, often describing them as comfortable and beautiful. The junior suites, in particular, were highlighted as a pleasant surprise with a large area and functional kitchenette.

However, several issues detract from the overall experience. Maintenance and renovations are necessary with repeated mentions of old and worn-out furniture, including old carpets and bedding. Noise is a frequent problem for rooms facing the main street and the room isolation is relatively weak. Some rooms also had issues with cleanliness, such as dirty faucets and cockroaches.

There were some logistical concerns as well, such as the lack of sufficient towels and personal hygiene tools. Several guests experienced problems with room reservations and were transferred to different rooms or even another hotel. Additionally, the absence of power outlets, smart TVs and temperature-adjustable water were noted.

On the positive side, the hotel personnel, especially at the reception, were frequently praised for their kindness and efficient service. The cleanliness efforts were appreciated, though there were inconsistencies in maintaining standards across all rooms. The views, where available, especially of Obhur creek, were considered fabulous.

Overall, while the generous room size and generally tidy conditions are strong points, the hotel could benefit significantly from updates and more consistent room amenities to enhance guest satisfaction.

Beds

The beds at Hyatt Jeddah Continental Hotel receive mixed reviews from guests. Many appreciate the comfort and size of the beds, describing them as very big and spacious with some noting the cleanliness of the sheets. Positive feedback highlights the comfort of the beds and bedding with some guests specifically mentioning that the beds and their accessories are excellent, providing a restful sleep experience.

However, there are also several criticisms. Some guests found the beds uncomfortable and described them as worn out with concerns about the cleanliness and maintenance of the bedding. A few reviews mentioned issues such as bed bugs and a bad smell from the bed sheets. Overall, while some guests enjoyed a comfortable stay, others felt improvements are needed in bed quality and upkeep.

Cleanliness

The reviews for the Hyatt Jeddah Continental Hotel highlight that the hotel is generally clean with many guests consistently praising the cleanliness of the rooms and the hotel’s public areas. The hotel is described as quiet, comfortable and well-maintained with modern facilities. The staff receive positive feedback for being respectful, helpful and attentive to guests' needs. However, some negative comments point out issues with cleanliness, specifically in some old or poorly maintained rooms, instances of dust, bad smells and the presence of insects. Additionally, there are occasional complaints about the state of the furniture and a lack of towels in the bathrooms. Despite these issues, the courteous behavior of the staff and the organized state of the hotel maintain a favorable impression overall.

Staff

Hyatt Jeddah Continental Hotel garners favorable feedback for its staff, particularly highlighting their respectful and helpful nature. Guests consistently commend the hotel for its polite, courteous and organized team, including front desk members and receptionists. The day shift staff is noted for their inviting demeanor, while night shift behavior occasionally draws critiques for disturbances.

Particular praise is given to receptionists like Mr. Said, Ms. Aria and Mr. Muthana for their friendly, warm and cooperative attitude. The reception team, including Saudi, Egyptian and other international staff, stands out for their high ethics, excellent customer service and efficiency in handling requests. Guests also appreciate the fast internet, reasonable prices and cleanliness of the hotel.

Instances of extraordinary service from staff members, such as good manners and personalized attention, enhance the hospitality experience. Some reviews mention exemplary employees like Sister Hanouf, Uncle Jaber, Saeed Al Harbi and the male attendant from Bangladesh. Nevertheless, a minority of guests have reported less satisfactory interactions with isolated mentions of poor ethics or disturbances during the night. Despite this, the hotel's overall staff performance earns high marks for friendliness, helpfulness and professionalism.

Wi-Fi

Guests have had mixed experiences with the wifi at Hyatt Jeddah Continental Hotel. Some have mentioned fast internet, while others pointed out issues such as slow connectivity and frequent disconnections. A common complaint is the need to repeatedly enter login credentials in elevators. Several guests indicated that the wifi speed needs improvement and that they often had to rely on their own data. There were also mentions of slow responses to calls when addressing wifi issues. Additionally, one guest noted that the phone was broken, making it difficult to contact reception for assistance.

Parking

The Hyatt Jeddah Continental Hotel offers a generally positive parking experience for its guests. The hotel provides free parking and there are suitable and ample parking spaces available close by, ensuring convenience for those driving in. Many guests appreciate the ideal and spacious parking facilities, including private parking spaces exclusive to the hotel. Parking is described as both nice and safe with availability usually not a problem. The hotel's location by the main road also contributes to the ease of finding parking, adding to the overall accessibility. While there have been occasional mentions of inadequate parking space, most reviews highlight a satisfactory parking experience.

Family

The Hyatt Jeddah Continental Hotel is highly praised for its family-friendly atmosphere and the warm, welcoming approach of its staff. Guests appreciate the cleanliness of the establishment, along with the efficient and polite manner of the employees. Although there is no dedicated playing area for kids, families find the suites spacious and conducive for gatherings with ample room and large beds. The hotel successfully integrates children into the stay, making it a favorable option for families. Additionally, free parking spaces and good ventilation enhance the overall comfort. Reception services are noted for being quick and effective, further facilitating a smooth experience for guests.

No, Al Hayatt Jeddah Hotel doesn't have any pool.

No, a spa isn't available at Al Hayatt Jeddah Hotel.

No, Al Hayatt Jeddah Hotel doesn't allow dogs.

Yes, parking facilities are available at Al Hayatt Jeddah Hotel.

No, Al Hayatt Jeddah Hotel doesn't have a gym.

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