Centro Salama Jeddah by Rotana
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Summary of reviewsCentro Salama Jeddah by Rotana is highly praised for its strategic, central location, making it a convenient choice for both tourists and business travelers. The hotel is close to restaurants, shopping centers and vital amenities with easy access to the airport and main roads. Although some noise from the nearby main road can be an issue, guests frequently highlight the hotel’s comfort, cleanliness and excellent customer service.
The breakfast experience is generally well-received with many guests appreciating the varied and delicious buffet options, although there are some concerns about the limited variety and occasional issues with food replenishment. The breakfast area is often described as beautiful, enhancing the overall dining experience.
The rooms at Centro Salama Jeddah by Rotana offer a mixed experience. While many guests commend the spaciousness and cleanliness of the rooms, particularly those with king-sized beds, others find them small and sometimes noisy. The modern style of the rooms is appreciated by some, though others feel the décor is outdated. Cleanliness is frequently highlighted as a positive, although some guests report issues with bad smells and dirty amenities.
The staff at the hotel receive considerable praise for their professionalism, friendliness and excellent customer service. Guests particularly appreciate the reception staff for their warm welcomes and efficient handling of guest needs. Specific staff members often receive commendations for their exceptional service.
The Wi-Fi service at the hotel garners mixed reviews. Available IT assistance for technical issues is seen as a positive aspect, though occasional downtimes and communication challenges are noted.
The rooftop pool is consistently described as beautiful and well-maintained, providing a unique view and a safe environment thanks to attentive lifeguards. However, the pool’s operating hours and mixed group setting may not suit all guests.
Centro Salama Jeddah by Rotana is deemed family-friendly with proximity to family-oriented activities and a comfortable baby cot provided upon request. However, some families express discomfort due to inadequate bedding for children and noise from other guests. The environment might not suit conservative families and family-sized accommodations could be more spacious.
Guests offer mixed feedback about the beds with many finding them comfortable while others criticize the size and cleanliness. The hotel maintains a high standard of service consistent with its four-star rating with some guests even suggesting it deserves a five-star rating. Business travelers find it particularly suitable due to its business-centric ambiance and seamless check-in and check-out process.
In summary, Centro Salama Jeddah by Rotana offers a generally positive experience with its strategic location, good breakfast, professional staff and well-maintained facilities. However, areas such as room size, noise levels and bed comfort could benefit from improvements to enhance the overall guest experience.
Categories
The breakfast experience is generally well-received with many guests appreciating the varied and delicious buffet options, although there are some concerns about the limited variety and occasional issues with food replenishment. The breakfast area is often described as beautiful, enhancing the overall dining experience.
The rooms at Centro Salama Jeddah by Rotana offer a mixed experience. While many guests commend the spaciousness and cleanliness of the rooms, particularly those with king-sized beds, others find them small and sometimes noisy. The modern style of the rooms is appreciated by some, though others feel the décor is outdated. Cleanliness is frequently highlighted as a positive, although some guests report issues with bad smells and dirty amenities.
The staff at the hotel receive considerable praise for their professionalism, friendliness and excellent customer service. Guests particularly appreciate the reception staff for their warm welcomes and efficient handling of guest needs. Specific staff members often receive commendations for their exceptional service.
The Wi-Fi service at the hotel garners mixed reviews. Available IT assistance for technical issues is seen as a positive aspect, though occasional downtimes and communication challenges are noted.
The rooftop pool is consistently described as beautiful and well-maintained, providing a unique view and a safe environment thanks to attentive lifeguards. However, the pool’s operating hours and mixed group setting may not suit all guests.
Centro Salama Jeddah by Rotana is deemed family-friendly with proximity to family-oriented activities and a comfortable baby cot provided upon request. However, some families express discomfort due to inadequate bedding for children and noise from other guests. The environment might not suit conservative families and family-sized accommodations could be more spacious.
Guests offer mixed feedback about the beds with many finding them comfortable while others criticize the size and cleanliness. The hotel maintains a high standard of service consistent with its four-star rating with some guests even suggesting it deserves a five-star rating. Business travelers find it particularly suitable due to its business-centric ambiance and seamless check-in and check-out process.
In summary, Centro Salama Jeddah by Rotana offers a generally positive experience with its strategic location, good breakfast, professional staff and well-maintained facilities. However, areas such as room size, noise levels and bed comfort could benefit from improvements to enhance the overall guest experience.
Accessible Hotel
This hotel prioritizes accessibility with a thoughtful layout ensuring easy reach throughout the property. It provides an accessible route from the hotel entrance to accessible guest rooms, evacuation wheelchairs, and accessible areas including the business center, restaurants, and meeting rooms. Accessible room features include wheelchair accessible doors, lowered peepholes, lowered access to room amenities and mini bar items, flashing light and audible emergency alarms, grab bar for the toilet, lowered wash basin, and an emergency pull cord in toilets.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
About Centro Salama Jeddah by Rotana
License: 10001180
Guest Reviews
Location
Breakfast
However, some guests find the breakfast experience less impressive, suggesting that the options can be limited and repetitive. There are mentions of the food not being replenished promptly and some guests have faced issues with room service orders or had their breakfast inclusion refused. Additionally, a few reviewers feel that the breakfast is not worth the additional cost, especially under Covid-19 protocols or in comparison to other hotels.
Overall, while there are areas for improvement, the breakfast at Centro Salama Jeddah by Rotana is generally well-received with many guests finding it to be one of the highlights of their stay.
Rooms
Sound insulation appears to be a significant issue with numerous reviews mentioning noise disturbances from both the street and internal sources like pool filters. Comfort is also inconsistent with some guests praising comfortable settings and others raising concerns about small, uncomfortable beds and ineffective air conditioning.
Overall, the general consensus is that the location and service are up to the mark, accompanied by decent dining options. However, room standards, from cleanliness to size and sound insulation, seem to vary widely.
Beds
However, a number of guests found the beds to be small or uncomfortable. Complaints ranged from issues with mattress firmness and poor pillow quality to concerns about cleanliness, including missing mattresses and unclean beddings. The bed size frequently drew criticism for being on the smaller side with some guests expressing dissatisfaction over receiving two single beds instead of a requested queen size.
Overall, while some aspects of the bedding at Centro Salama Jeddah by Rotana have been praised, there are notable areas that guests felt needed improvement, particularly concerning bed comfort and cleanliness.
Cleanliness
Room cleanliness is a recurring highlight with guests describing the rooms as spacious, comfortable and spotless. The facilities across the establishment are generally seen as very clean and organized, contributing to an overall excellent experience for many. Moreover, the hotel's sterilization measures and non-contact policies are recognized positively, making guests feel safer during their stays.
However, not all reviews are glowing. Some guests reported issues such as bad smells in the rooms and corridors, unclean bathrooms and inconsistent cleaning services. Specific problems included unclean cups, carpets with stains and delayed daily room cleaning services. A few indicated that the cleanliness levels could be improved, suggesting that the overall standard of hygiene is inconsistent.
In summary, while Centro Salama Jeddah by Rotana is frequently celebrated for its cleanliness and organizational standards, occasional lapses highlight areas for improvement. Maintaining a consistently high standard of cleanliness would likely enhance the experience for all guests.
Staff
The hotel’s team is noted for being very helpful and cooperative, making guests' stays comfortable and enjoyable. Housekeeping staff are regarded as both friendly and professional. The reception area receives frequent positive mentions for its welcoming atmosphere and responsiveness. Guests appreciate the quick check-in process and the polite and efficient manner of the receptionists.
However, a few reviews mention some issues with uncooperative behavior and lack of customer support experience from certain staff members. Despite these occasional criticisms, the overall impression of the staff remains highly positive with many guests expressing a desire to return and continue experiencing the excellent service.
Wi-Fi
Pool
While the pool has many positive attributes, there are a few considerations to keep in mind. It operates on specific hours and closes at 9pm, which may be limiting for those looking for early or late swims. Additionally, the pool area is mixed and may not be suitable for conservative families seeking a more private setting.
Noise can be a concern for some, particularly for rooms on the ninth floor due to audible pool filter sounds. However, these points do not overshadow the overall enjoyment and safety provided by the facility. Guests will appreciate the beautiful rooftop pool and the care taken to maintain its cleanliness and functionality.
Family
4 Star
Business
Yes, Centro Salama Jeddah by Rotana has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Centro Salama Jeddah by Rotana.
No, Centro Salama Jeddah by Rotana doesn't allow dogs.
No, parking facilities aren't available at Centro Salama Jeddah by Rotana.
Yes, Centro Salama Jeddah by Rotana has a gym.
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