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Ewaa Express Hotel - Al Hamra

Jeddah , Al Hamra (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEwaa Express Hotel - Al Hamra is highly regarded for its excellent, convenient location at the heart of Jeddah, allowing easy access to the Corniche, restaurants, shops and supermarkets, making it a superb base for exploring the city. Its tranquil setting amidst the bustling area provides a peaceful retreat, complemented by the hotel’s exceptional cleanliness and courteous staff, contributing to a welcoming and comfortable environment.

While the breakfast offerings have room for improvement with guests noting a lack of variety and minor service issues, some guests praised the simplicity and taste of the food and the clean, comfortable dining atmosphere. Dinner experiences were mixed with commendations for the quality of the food but a desire for more variety. Additionally, some found the smell of cooking reaching rooms to be bothersome, highlighting another area for potential enhancement.

The rooms are appreciated for their spaciousness, especially the larger suites with separate sitting areas, which are preferred by families and business travelers. Cleanliness receives high marks, although some guests reported occasional issues like cigarette smells and outdated features needing maintenance. Overall, the comfort, cleanliness and helpful amenities like refrigerators and microwave ovens were well received but with noted areas for improvement.

Cleanliness across the hotel, including public areas and rooms, is frequently commended with guests noting the spotless state and continuous upkeep of the property. Although isolated incidents of uncleanliness were mentioned, the vast majority of guests were pleased with the tidy and modern environment provided.

The staff at Ewaa Express Hotel - Al Hamra are a standout feature, receiving high praise for their friendliness, professionalism and efficient service. Many individual staff members, including receptionists and managerial staff, are singled out for their exceptional hospitality, responsiveness to guest needs and maintaining a warm and welcoming ambiance throughout the hotel.

The hotel's free WiFi service, however, consistently receives criticism for being weak and unreliable, particularly affecting business travelers who require stable internet connectivity. This is an area identified for significant improvement.

Families find the hotel particularly accommodating with family-friendly amenities such as a children's gaming area, a gym and free bicycles. The family suites and various entertainment options are noted as major positives, contributing to a comfortable and enjoyable stay for those traveling with children.

While the beds generally receive positive feedback for comfort, some guests did report issues with uncomfortable mattresses, bed bugs and mismatched bedding, underlining the need for better quality control in this aspect.

Overall, Ewaa Express Hotel - Al Hamra is a commendable three-star hotel that offers value for money. It meets the essential needs of travelers with clean rooms, competitive pricing and well-maintained facilities. While some aspects like breakfast variety and internet connectivity need improvement, the friendly staff and strategic location make it a solid option, particularly for budget-conscious travelers, families and business visitors.
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Categories

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Free Wi-Fi

Business Hotel

3-Star Hotel

Room Types

Suite This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite is air-conditioned and features a seating area with a flat-screen TV, a wardrobe, a safe deposit box, an electric kettle, as well as a tiled floor. The unit offers 1 bed.

Standard Double Room Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The double room provides air conditioning, a private entrance, executive lounge access, a wardrobe and a flat-screen TV. The unit offers 1 bed.

Deluxe Room The spacious double room offers air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a bath. The double room provides a wardrobe, a safe deposit box, an electric kettle, a tiled floor, as well as a flat-screen TV. The unit offers 1 bed.

Two-Bedroom Apartment This apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchenette that is equipped with a refrigerator, kitchenware, an oven and a microwave. This apartment is air-conditioned and features a seating area with a flat-screen TV, a dining area, a wardrobe, a safe deposit box, as well as an electric kettle. The unit offers 3 beds.

About Ewaa Express Hotel - Al Hamra

License: 10009093

Guest Reviews

8.5

Very Good

Location

Ewaa Express Hotel - Al Hamra boasts an excellent, convenient location much appreciated by its guests. This hotel positions visitors at the center of all key attractions, just steps away from the Jeddah Corniche and numerous restaurants, shops and supermarkets, making it a fantastic base for exploring the city. Its quiet and peaceful setting provides a tranquil retreat amidst the bustling city, enhancing the overall guest experience. The site's cleanliness consistently impresses, along with the well-regarded and courteous staff, contributing to an environment that is both comfortable and welcoming. The hotel itself is exceptionally clean and maintains a high standard of service. While the WiFi connection can be weak and room sizes are occasionally noted as small, the proximity to a variety of essential services and serene sea views more than compensate for these minor inconveniences. Guests find it a valuable choice for both leisure and family stays.

Breakfast

Ewaa Express Hotel - Al Hamra has received mixed reviews about its breakfast offerings with a general consensus suggesting room for improvement. Positively, some guests found the breakfast to be delicious and praised its simplicity. Others appreciated the clean and comfortable dining atmosphere, as well as the variety provided in the buffet, describing it as wonderful and excellent. Free breakfast is highlighted and several guests were satisfied with the peace and service during their morning meal.

However, many reviews pointed out significant areas needing attention. A recurring theme is the limited variety and lack of diversity in the breakfast menu. Guests noted that the same items were often served daily with few choices available, leaving some dishes finished and not replaced in time. Several guests expressed dissatisfaction with the quality of tea and juice and suggested an overall improvement in food options. There was also feedback about the breakfast time ending too early with some recommending extending it until 11 AM.

Cleanliness and readiness of the restaurant were other concerns with mentions of insufficient tables for the number of guests and the buffet area being small and crowded. Additionally, the service quality received criticism, suggesting that an overhaul in the breakfast operations would be beneficial. Despite the free breakfast, the majority of guests agree that with a little more variety and attention to detail, the breakfast experience at Ewaa Express Hotel - Al Hamra could reach a higher standard.

Dinner

Ewaa Express Hotel - Al Hamra offers a mixed dining experience according to guest reviews. While the food quality is generally considered delicious, there is a notable lack of variety in dinner items. Guests have pointed out that dinner isn't always necessary during their stay, often due to limited options available. Some guests appreciated the free Suhoor meals during their stay, which were particularly noteworthy. However, the breakfast has been described as very humble, suggesting minimal options. An issue that arose was the smell of cooking reaching the rooms, which could be bothersome. Overall, while the meals provided have their highlights, there seems to be room for improvement, especially regarding the dinner variety.

Rooms

Ewaa Express Hotel - Al Hamra offers rooms that present a mixed bag of experiences, yet there are numerous positive aspects worth highlighting. The rooms stand out for their remarkable spaciousness, which is particularly conducive for families and business travelers alike. Many guests appreciated the cleanliness of the rooms, describing them as clean, maintaining high cleanliness standards, comfortable and quiet, which certainly enhances the overall stay experience.

The larger suites and rooms with separate sitting areas are especially noted for their comfort and size, making them a preferred choice for those needing extra space. The rooms are well-equipped, featuring essential amenities like refrigerators and microwave ovens that were praised for their added convenience.

However, some drawbacks were pointed out, including small rooms that could feel quite cramped and occasional cleanliness issues such as cigarette smells, stuffiness and instances where bedding wasn't up to par. The rooms, while generally comfortable and inviting, sometimes needed updation and more thorough cleaning. Moreover, a few rooms had outdated features and maintenance issues like non-functional phones and dim lighting which detracted from the overall guest experience.

Despite these inconsistencies, the ambiance and beauty of the hotel are often highlighted, along with the hotel's commendable hospitality and strategic location. Small amenities like coffee shops and available business rooms add to its appeal. The hotel exhibits potential for an enjoyable stay, especially if attention is given to addressing the sporadic maintenance and cleanliness concerns.

Beds

When it comes to the beds at Ewaa Express Hotel - Al Hamra, guest reviews highlight a mix of comfort and dissatisfaction. On the positive side, many guests have found the beds to be very comfortable with some even noting that the mattresses were comfortable and clean. The beds themselves were frequently described as comfortable, soft and excellent, which seems to mirror the quality of sleep reported by satisfied visitors.

However, it's clear that not all guests shared this sentiment. There were complaints about uncomfortable mattresses with some describing them as worn out or in need of replacement. Issues such as bed bugs, bedding that wasn’t clean and sheets that were too small for the mattress were also mentioned. Some noted that the beds were curved or messy and there were requests for more bed options and improved sleep pillows.

Overall, while many guests had a pleasant sleep experience thanks to the hotel's beds, others felt that there was significant room for improvement in both the quality and cleanliness of the bedding and mattresses.

Cleanliness

The Ewaa Express Hotel - Al Hamra has received significant praise for its high standards of cleanliness. Many guests have appreciated the spotless state of the hotel, describing it as clean, neat and tidy. The cleanliness extends through the entire property, including reception areas, rooms and restrooms. Guests noted the continuous effort to maintain a very high level of cleanliness, appreciating the attention to detail and well-kept look of the hotel. The hotel's commitment to cleanliness has been highlighted as excellent with many guests feeling comfortable and satisfied with the tidy environment and clean, modern amenities.

However, a few reviews pointed out isolated issues such as stains on the furniture and instances of uncleanliness in specific rooms. Despite these occasional concerns, the vast majority of guests were pleased with the clean and beautiful surroundings, modern facilities and exceptional room maintenance.

Overall, the Ewaa Express Hotel - Al Hamra is highly regarded for its meticulous cleanliness, well-maintained environment and the staff's dedication to providing a hygienic experience for its guests.

Staff

Ewaa Express Hotel - Al Hamra is highly praised for its exceptional staff, who consistently leave a positive impression on guests. The reception team is frequently highlighted for their friendliness, professionalism and efficient service, making check-in and check-out processes notably smooth. Many guests express gratitude to specific employees like Mr. Mohammed, Mr. Sayed and Noor, praising their courteous manners and helpful attitude.

The managerial staff, including figures like Mr. Rawaf and Mr. Muaatez, receive commendations for their accommodating nature and willingness to assist with requests, such as late check-outs and early check-ins. The team’s cooperative spirit is evident with numerous mentions of their respectful and professional behavior. Guests also appreciate the high level of ethics displayed by the staff, who are described as being warm, friendly and approachable.

Special thanks are extended to several employees for their exceptional service, including the receptionists Sami Al-Masri and Abdullah, who are noted for their dignified and polite treatment of guests. The cleaning staff also receive recognition for their high standards. Overall, the hotel's personnel are characterized as being polite, helpful and a crucial part of the positive guest experience at Ewaa Express Hotel - Al Hamra.

Wi-Fi

The Ewaa Express Hotel - Al Hamra experiences several challenges with its WiFi and internet connectivity. Guests have reported consistently weak and unreliable internet connections in both rooms and public areas such as the lobby. Many reviews highlight that the WiFi service is often not functional with some mentioning dead zones where the connection drops completely. This lack of stable internet makes it difficult for business travelers who rely on a dependable network. While one review noted that the WiFi was good, it was still intermittent. Overall, the need for significant improvements in internet speed and stability is a common theme among guest feedback.

Family

Ewaa Express Hotel - Al Hamra is well-regarded by families who have stayed there, thanks to its family-friendly amenities and comfortable accommodations. The hotel features a dedicated children's gaming area equipped with a variety of activities that include billiards, ensuring that kids have ample entertainment options. The family-oriented design is evident throughout the hotel, making it an ideal choice for those traveling with small children. Additionally, the play corner is noted for its completeness, providing a wide array of games both in the lobby and specialized play areas.

The kids' facilities are further complemented by other amenities like a gym, jacuzzi pool and free bicycles, contributing to an enjoyable experience for all family members. Many found the hotel's rooms perfectly suited for families, often highlighting upgrades to family suites which added an extra touch of comfort and convenience.

The reception area also received praise for its elegance and the beauty of the children's play section, creating a welcoming atmosphere. Overall, the reviewers collectively expressed satisfaction with their stay, noting that the accommodations were outstanding and that the hotel was particularly conducive to a great family vacation.

3 Star

Ewaa Express Hotel - Al Hamra is a three-star establishment that offers a commendable experience, often surpassing the expectations typically associated with its rating. The hotel stands out for its reasonable and competitive pricing, making it an excellent choice for those seeking value for money without compromising on comfort. Guests have consistently noted the hotel's cleanliness and the adequate maintenance of facilities, which align well with its three-star status.

While the breakfast offerings may be considered ordinary with limited variety, the overall service quality provided by the hotel staff is appreciated. The rooms are clean and come with functional washrooms, meeting the basic needs of travelers. Despite some remarks about the rooms being below average and the breakfast time, the hotel remains a solid option for its affordability and service level. For those prioritizing budget-friendly accommodation without foregoing essentials, Ewaa Express Hotel - Al Hamra delivers a decent stay.

Business

Ewaa Express Hotel - Al Hamra offers a comfortable setting tailored to business travelers. The hotel is strategically located, making it convenient for both business and leisure activities. Guests will find business amenities and services readily available, including well-equipped meeting rooms and a business center with reliable internet access. The lobby area provides a conducive environment for work, enhancing the overall convenience for business guests. As a three-star establishment, it ensures that business travelers have essential services and a comfortable space to work and relax in. The hotel's proximity to workplaces further adds to its appeal for those on business trips.

No, Ewaa Express Hotel - Al Hamra doesn't have any pool.

No, a spa isn't available at Ewaa Express Hotel - Al Hamra.

No, Ewaa Express Hotel - Al Hamra doesn't allow dogs.

No, parking facilities aren't available at Ewaa Express Hotel - Al Hamra.

No, Ewaa Express Hotel - Al Hamra doesn't have a gym.

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