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Summary of reviewsAcacia Hotel Apartments in Al Salamah offers a prime location in the lively Al-Salamah district, making it convenient for travelers. It is close to shopping centers, restaurants, entertainment venues and is near a park and the airport, which simplifies travel logistics and provides ample local amenities.
Guest experiences with the rooms are mixed. On the positive side, some rooms are described as spacious, well-equipped and comfortable with appreciated upgrades such as additional bathrooms and living areas. However, there are significant concerns about cleanliness, maintenance and room conditions. Issues such as old and rusty faucets, dirty linens, broken doors, cockroaches, noisy air conditioners and small room sizes are frequently mentioned. Many rooms reportedly need renovations and have weak room isolation.
Cleanliness of the hotel also elicits mixed feedback. While some guests commend the cleanliness and comfort, along with the courteousness of staff, numerous reviews highlight areas needing improvement. Problems such as stained and smelly bathrooms, dirty and old furniture, cockroaches, water leaks and poorly maintained utensils are often cited. Despite the hotel offering reasonable pricing, these cleanliness issues can detract significantly from the overall experience.
The staff at أكاسيا للشقق الفندقية - السلامة generally receive high marks for their professionalism and courteous behavior. Guests particularly praise the reception staff for their friendliness, prompt service and cooperative nature, contributing to a warm atmosphere. There are few instances of rude and unprofessional behavior and delayed service, but overall, positive interactions with the team are frequently noted.
Reviews about the beds present a mixed picture. While some guests find the beds comfortable and enjoy peaceful nights, others report issues such as hard or old mattresses and receiving incorrect bed sizes. This inconsistency suggests an uneven bedding experience among visitors.
Overall, while Acacia Hotel Apartments boasts a central and convenient location with friendly staff, issues related to room conditions, cleanliness and inconsistent bed quality may need addressing to enhance the overall guest experience. Show more
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Guest Reviews
Location
Located in the lively district of Al-Salamah, the Acacia Hotel Apartments offers a prime location for travelers. The hotel is perfectly situated close to all essential services, making it convenient for guests to access shopping centers, restaurants and various entertainment venues. Notably, the proximity to a park provides an added benefit for those looking to relax outdoors. Furthermore, the hotel is near the airport, simplifying travel logistics. Though some aspects of the property may need updating, the combination of a central location and reasonable pricing makes it an attractive choice for those needing comprehensive local amenities.
Rooms
Acacia Hotel Apartments in Al Salamah offers a mixed experience for guests, particularly when it comes to the rooms. On the positive side, some rooms are described as nice, spacious and fully equipped with a few guests appreciating room upgrades that include additional facilities like two bathrooms and a living room. The air conditioning is generally well-received. The size of the rooms appears to vary widely with some guests finding them very spacious and comfortable.
However, numerous reviews highlight significant issues with cleanliness, maintenance and room conditions. Common complaints include old and rusty faucets, unclean linens, broken doors and general uncleanliness. Multiple reviewers noted the presence of cockroaches and noisy air conditioners. Small room sizes were frequently mentioned, along with very narrow living rooms and kitchens and extremely small refrigerators. Many rooms are in need of renovations with weak room isolation and various broken elements like non-working bathrooms and incomplete services.
Overall, while some guests found the accommodations satisfactory, there are consistent reports of fundamental issues that could detract from the overall stay if not addressed.
Beds
'Acacia Hotel Apartments - Al Salamah' receives mixed reviews regarding its bedding. Guests highlight the comfort and peacefulness of the beds with mentions of comfortable mattresses and pillows. However, there are notable concerns about the quality and condition of the beds with some guests describing them as uncomfortable, hard or old. A few guests mentioned issues with bed size and type, such as receiving two single beds instead of a requested double bed. Overall, the comfort of the beds seems to vary, indicating an inconsistency in the bedding experience at the hotel.
Cleanliness
Acacia Hotel Apartments in Al Salama has received mixed feedback regarding its cleanliness. Several guests have praised the cleanliness, noting that the accommodation is clean and comfortable and that the overall cleanliness and staff etiquette are impressive. Family and staff members have also been commended for their cleanliness. However, a significant number of reviews highlight issues that need attention. Guests have reported that the bathrooms often require better cleaning with some describing them as full of stains, not clean at all or having a bad smell. There are mentions of dirty and old furniture and in some cases, guests have found cockroaches and water leaks in the bathrooms. The ground floor has also been described as dirty and rotten. While some find cleanliness somewhat acceptable, areas like the floor and walls require more care. Additionally, the air conditioning is noted to be noisy and some kitchen appliances like microwaves and ovens are not functioning properly. Overall, while the hotel offers the cheapest price, there are clear areas where cleanliness and maintenance need improvement.
Staff
At أكاسيا للشقق الفندقية - السلامة, the staff generally receive commendations for their professionalism and courteous behavior. Guests particularly highlight the excellence of the reception staff, noting their friendliness and prompt service. The team is often described as cooperative and polite, contributing to a welcoming atmosphere. Many guests appreciate the professional and respectful demeanor of the foreign expatriate employees. However, there are occasional concerns regarding rude and unprofessional treatment by some receptionists, as well as instances of delayed service. Despite these issues, the positive interactions with the staff, particularly at the reception, are frequently noted and appreciated by many visitors.
No, أكاسيا للشقق الفندقية - السلامة doesn't have any pool.
No, a spa isn't available at أكاسيا للشقق الفندقية - السلامة.
No, أكاسيا للشقق الفندقية - السلامة doesn't allow dogs.
No, parking facilities aren't available at أكاسيا للشقق الفندقية - السلامة.
No, أكاسيا للشقق الفندقية - السلامة doesn't have a gym.