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Summary of reviewsThe Holiday Inn Express Hotel and Suites Jenks by IHG is celebrated for its prime location, offering guests easy access to local attractions such as a popular aquarium and the River Spirit Casino Resort. Situated in a quiet, serene setting, the hotel serves as a peaceful retreat while still being conveniently close to dining options and local amenities. Guests appreciate the scenic views and the welcoming environment ideal for family gatherings or travelers seeking relaxation.
The breakfast experience at the hotel is highly regarded, featuring a varied and tasty spread that consistently receives positive feedback. Friendly staff, such as Randi, contribute to a warm and inviting morning atmosphere, outweighing minor logistical challenges like brief waits for food replenishment.
Accommodations are noted for their spaciousness, cleanliness, and comfort, with rooms equipped with cozy beds and pillows. Although some guests have reported issues such as unpleasant odors and maintenance concerns, these instances appear to be exceptions rather than the norm. Overall, the rooms and general cleanliness of the hotel are praised, enhancing the guest experience.
The staff stands out as one of the hotel's strongest assets, frequently described as exceptionally friendly, helpful, and accommodating. Their warm demeanor and willingness to assist create a pleasant atmosphere, significantly contributing to guest satisfaction.
While the pool has received mixed feedback, with some remarks about high chlorine levels and needed repairs, it remains a popular feature, especially for families. Its size and appeal to children make it a noteworthy amenity despite a few critiques.
Overall, guests of the Holiday Inn Express Hotel and Suites Jenks by IHG find comfort in its convenient location, excellent service, and pleasant accommodations, making it a recommended choice for visitors to the area. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Indoor Pool
Room Types
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
Standard King RoomA seating area with a cable TV is offered in this room. It is also fitted with a microwave and refrigerator.
Standard Room with Two Queen BedsA seating area with a cable TV is offered in this room. It is also fitted with a microwave and refrigerator.
Standard King Room with River ViewOffering a view of the Arkansas River, this room includes a cable TV, microwave, and refrigerator.
Standard Queen Room with River ViewOffering a view of the Arkansas River, this room includes a cable TV, microwave, and refrigerator.
Standard King Room with Sofa BedA seating area with a sofa bed and cable TV is offered in this room. It is also fitted with a microwave and refrigerator.
King SuiteThis room features a kitchenette and a separate seating area with a cable TV and sofa bed.
One-Bedroom SuiteThe unit offers 2 beds.
King Suite with River View The unit offers 2 beds.
King Room - Mobility Access/Hearing AccessibleThe unit has 2 beds.
King Room with Hearing Accessible Roll In Shower - Non-SmokingThe unit offers 1 bed.
Standard King Room with Mobility Accessible TubThe unit has 1 bed.
Guest Reviews
7.7
Good
Location
Holiday Inn Express Hotel and Suites Jenks by IHG enjoys high praise from guests for its prime location. Nestled in Jenks, the hotel serves as an ideal base for exploring nearby attractions, such as the popular aquarium and River Spirit Casino Resort. It offers convenient access to excellent dining options, allowing guests to enjoy culinary delights within minutes. Despite being slightly off the freeway, its quiet and serene surroundings contribute to a relaxing stay. With friendly service and clean accommodations, it is a welcoming choice for family gatherings or travelers seeking a peaceful retreat. The well-located property combines comfort with scenic views and easy access to local amenities, making it a highly recommended destination for those visiting the area.
Breakfast
At Holiday Inn Express Hotel and Suites Jenks by IHG, guests frequently highlight the breakfast experience as a positive aspect of their stay. The varied spread earns praise for both its taste and cleanliness. Some guests noted that the breakfast was even better compared to other Holiday Inn locations, with a range of options that cater to different tastes. People appreciate the friendly staff, including standout mentions of Randi, who contributed to the welcoming atmosphere. While there were some logistical hiccups, such as brief waits for food replenishment and occasional shortages of utensils, these issues don't overshadow the generally favorable impression. Overall, the breakfast at this hotel is well-received and serves as a delightful start to the day for visitors.
Rooms
The Holiday Inn Express Hotel and Suites in Jenks offers spacious accommodations that guests frequently describe as clean and comfortable. Many reviews highlight the helpful and polite staff, contributing to a welcoming and relaxed stay. The rooms are notably large, equipped well, and feature comfortable beds and pillows, making it a pleasant place to unwind. While several guests find the cleanliness and size of the rooms commendable, some have encountered issues such as unpleasant odors and maintenance concerns that detract from the overall experience. Despite occasional service hiccups, the hotel generally provides an enjoyable environment for travelers seeking a pleasant respite.
Beds
The Holiday Inn Express Hotel and Suites in Jenks offers generally positive experiences regarding their beds, with numerous guests describing them as comfortable. Despite some mentions of mattresses being worn out or needing replacement, guests frequently highlight the comfort of the beds and pillows. Additionally, the hotel staff receives high praise for their friendliness and helpfulness, contributing to a pleasant atmosphere for visitors.
Cleanliness
The Holiday Inn Express Hotel and Suites Jenks by IHG receives praise for its cleanliness and attentive service, while also maintaining a welcoming atmosphere. Visitors consistently remark on the hotel being very clean, with particular mention of clean rooms and bathrooms. Guests also appreciate the quiet environment and the hotel's convenient location, which enhance their overall experience.
The hotel staff is frequently highlighted for their exceptional friendliness and helpfulness, contributing positively to the guests' stays. Multiple reviews point out the kindness and willingness to assist demonstrated by the staff members, making interactions pleasant and supportive.
Despite these positive observations, several reviews mention areas that could benefit from improvement, including instances of uncleanliness in rooms, and maintenance issues such as non-functional showers and worn mattresses. The presence of mildew odor and occasional pests were noted as well. Nonetheless, the prevalent expressions of satisfaction regarding cleanliness and service help balance the overall perception of the hotel.
Staff
Visitors to the Holiday Inn Express Hotel and Suites Jenks by IHG can expect a consistently warm welcome, as reflected in the numerous positive reviews from past guests. The staff is frequently described as exceptionally kind, friendly, and accommodating, creating a welcoming atmosphere for travelers. Whether interacting with the front desk or the cook staff, guests have noted the team's pleasant demeanor and efficiency. The staff not only provides information but also goes above and beyond to assist guests in times of need, ensuring a smooth and comfortable stay. With their helpful and thoughtful approach, the team at this hotel clearly prioritizes guest satisfaction.
Pool
The pool at the Holiday Inn Express Hotel and Suites Jenks by IHG receives mixed feedback from guests. While some visitors reported issues such as excessive chlorine and the need for repairs and better lighting in the pool area, others highlighted many positive aspects. Families mentioned that children thoroughly enjoyed the pool, describing it as a good size, even calling it huge and a great way to end the day. Despite some negative comments, the pool's appeal to children and its generous size seem to make it a notable feature for family guests. Though a few guests expressed disappointment over the lack of a hot tub, the pool remains a favored amenity for many who stay at the hotel.
Yes, Holiday Inn Express Hotel and Suites Jenks by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Holiday Inn Express Hotel and Suites Jenks by IHG.
No, Holiday Inn Express Hotel and Suites Jenks by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Hotel and Suites Jenks by IHG.
Yes, Holiday Inn Express Hotel and Suites Jenks by IHG has a gym.