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Catedral Suites Jerez

Jerez de la Frontera , Plaza Del Arroyo 45 (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsCatedral Suites Jerez enjoys a prime location right in the heart of Jerez, offering guests excellent proximity to key landmarks, shops, theatres and restaurants, all within a short walking distance. Its position directly in front of the Cathedral provides beautiful views and a tranquil environment, despite the central setting. The hotel's decor and historical charm, coupled with clean and comfortable accommodations, contribute to a restful stay. The self-check-in system enhances the convenience and available nearby parking adds to the overall accessibility of the hotel.

The rooms at Catedral Suites Jerez are generally well-received for their tasteful decoration and comfortable beds. Guests appreciate the spaciousness and the beautiful views of the cathedral. However, issues with maintenance and cleanliness are frequently reported, including dampness, mold and poor ventilation. Broken fixtures, malfunctioning air conditioning and noise problems are also mentioned, detracting from the overall comfort.

Cleanliness standards appear to be inconsistent, as many guests note both the immaculate state of the rooms and common areas, while others highlight issues like mold, bad odors and stained bedding. The hotel's staff, when available, are often described as diligent and helpful, although a lack of responsiveness and the absence of a reception desk pose significant problems for some guests.

The Wi-Fi service at the hotel is notably problematic with many guests reporting issues with connectivity, particularly in the rooms. Families have mixed experiences with the charming décor and welcoming management being positives, but safety concerns with stairs, soundproofing issues and the absence of family-oriented amenities can impact the stay negatively.

The beds receive varied reviews; while some find them very comfortable, others report encountering old or broken mattresses and bed bases in poor condition. Overall, Catedral Suites Jerez is praised for its excellent location, charming aesthetics and certain staff members' attentiveness. However, recurring issues in maintenance, cleanliness and customer service may affect the guest experience.
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Categories

Hotel with Outdoor Pool

Located in the old town, this property features a seasonal outdoor swimming pool and a rooftop pool with a sun terrace, offering city views while you swim.

Family Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Cheap Hotel

Small Hotel

Room Types

Double Room Featuring free toiletries, this double room includes a private bathroom with a bath or a shower. This double room has air conditioning, heating, a flat-screen TV and city views. The unit has 1 bed.

Triple Room Providing free toiletries, this triple room includes a private bathroom with a bath or a shower. This triple room features air conditioning, heating, a flat-screen TV and city views. The unit offers 2 beds.

Double Room with Balcony This air-conditioned double room has a desk, a balcony, a quiet street view and a private bathroom. The unit has 1 bed.

Classic Quadruple Room

About Catedral Suites Jerez

License: H/CA/02155

Guest Reviews

Location

Catedral Suites Jerez boasts an enviable location in the heart of Jerez, offering guests unparalleled proximity to the city's attractions. Situated directly in front of the Cathedral, the hotel places guests within easy reach of vibrant shops, theatres, restaurants and local markets. Many reviews highlight the convenience of being able to explore the old city center on foot with key landmarks just steps away. Guests particularly appreciate the beautiful views of the Cathedral and the tranquil environment despite the central location.

The striking decoration of the building and rooms, coupled with the historic charm of the neighborhood, make for an aesthetically pleasing stay. Additionally, the accommodations are noted for their cleanliness and comfort, providing a restful retreat after a day of sightseeing.

Self-check-in via codes further adds to the ease of stay, making arrivals straightforward and hassle-free. Those who drive will find nearby parking convenient, enhancing the overall accessibility of this well-situated hotel. Whether for a night or a longer stay, the combination of prime location, pleasing views and comfortable amenities make Catedral Suites Jerez a solid choice for visitors to the city.

Rooms

Catedral Suites Jerez offers visually appealing rooms with tasteful decoration and comfortable beds. Many guests were pleased with the spaciousness of the rooms and the beautiful views of the cathedral. The interior design often stood out as beautiful and aesthetically pleasing. The location of the hotel is highly praised, being conveniently close to the cathedral and situated in an old, charming part of town.

However, there are numerous significant issues with room maintenance and cleanliness. Reports of dampness, mold and poor ventilation are common. Some rooms smelled musty or of tobacco, which impacted the overall comfort of the stay. Broken fixtures such as faulty sinks, leaking showers and malfunctioning air conditioning units contributed to the negative experiences. The cleanliness of the rooms was inconsistent with some guests encountering dirty rooms upon arrival and inadequate housekeeping services during their stay.

Additional issues like the lack of basic amenities, such as toilet paper and soap, exacerbated the discomfort. Technological issues, including broken room keys and malfunctioning electronic locks, were also reported. Noise from outside and within the building, compounded by poor sound insulation, was another frequently mentioned problem.

While the hotel’s beautiful architecture and convenient location make it an attractive choice, the recurring maintenance problems and lack of attention to cleanliness and guest services may significantly detract from an otherwise pleasant stay.

Beds

The reviews for the beds at Catedral Suites Jerez present a mixed experience. Many guests appreciated the comfort of the beds, noting that they were very comfortable and provided a good night's rest. Some mentioned the beds were beautiful and paired with comfortable pillows, contributing to a satisfying sleep experience.

However, there were several complaints about the state of the beds. Some guests found the mattresses to be old, hard or sinking with springs visibly protruding and causing discomfort. Several reviews mentioned issues with the bed base being broken or held together with tape, which significantly impacted their comfort. Others noted that the double beds might not be suitable for everyone, especially for those who prefer single beds or have specific sleeping requirements.

In conclusion, while there are some positive remarks about the comfort and quality of the beds at Catedral Suites Jerez, there are also significant concerns regarding the condition and maintenance of the mattresses and bed bases. The overall experience seems to vary greatly depending on the specific room and bed assigned.

Cleanliness

Catedral Suites Jerez offers an aesthetic blend of old-world charm with modern decor, highlighted by its prime central location. This hotel, described as a beautiful small palace, is generally well-regarded for its excellent cleanliness and stylish interiors. Guests have frequently noted the immaculate state of their rooms, which are depicted as spacious, comfortable and beautifully decorated in a shabby chic style. The public common areas of the hotel also receive high praise for their cleanliness and appealing decor.

Despite these positive aspects, there are some significant issues with the room cleanliness that have been reported by multiple guests. Problems such as mold, dirt and bad odors have been mentioned. Some guests encountered specific issues like stained bedding, broken wallpaper and malfunctioning bathroom fixtures. Additionally, concerns about dampness and moisture in the rooms have been raised more than once. Instances of inadequate maintenance, including ants and garbage being found in rooms, were also noted.

In contrast, the hotel staff seems to be diligent and helpful when they are engaged. The hotel's prime location and good value for money are other strong points that consistently receive positive mention. For those seeking a centrally located, beautifully decorated hotel in Jerez, Catedral Suites Jerez could be a good choice, but potential guests should be aware of the varying experiences with room cleanliness reported by visitors.

Staff

The guest reviews of Catedral Suites Jerez provided a mixed picture of the staff and service at the hotel. On the positive side, many guests highlighted the attentiveness and friendliness of certain staff members, noting that cleaning staff and specific individuals, like Ana, were particularly helpful and charming. There were mentions of the staff being polite, pleasant and always willing to help when they were available. Some guests expressed appreciation for the excellent service and the super friendly demeanor of the staff they encountered.

However, a significant number of reviews pointed out serious issues regarding staff availability and responsiveness. Many guests reported an absence of reception staff and noted that the lack of a welcoming presence could be problematic, especially for older visitors. Multiple reviews mentioned that the staff often did not answer phone calls or respond to messages, making it difficult to resolve issues like bed bugs, internet connection failures or requests for additional amenities. The reliance on WhatsApp for communication was perceived by some as cold and impersonal.

In several instances, guests encountered problems with check-in procedures and had difficulties contacting anyone for assistance. This lack of immediate support and poor customer service led to frustration and dissatisfaction. There were also remarks about inadequate facilities and insufficiencies in the rooms, which further exacerbated the negative experiences related to staff interaction.

Overall, while there were pockets of excellent and attentive service from some individuals, the general sentiment about the staff at Catedral Suites Jerez suggested a need for improved availability, responsiveness and a more personal touch to enhance the guest experience.

Wi-Fi

It's clear from the guest reviews that the Wi-Fi service at Catedral Suites Jerez is problematic. Many guests reported issues ranging from the lack of a Wi-Fi password to the Wi-Fi network not working altogether. The connectivity in the rooms appears to be particularly poor with several mentions of the signal not reaching the rooms or being very weak. Though there were a few remarks suggesting the signal was decent, the overwhelming majority indicate significant dissatisfaction with repeated complaints about the inability to access the internet. This seems to be a consistent issue that significantly impacts guests' experiences.

Family

Catedral Suites Jerez, a beautifully decorated hotel, has garnered mixed feedback from families regarding its suitability for children. While the stunning décor and a homey atmosphere are highlighted, several practical issues seem to impact the overall experience. Parents noted challenges with safety, particularly with the stairs, which were deemed hazardous for both children and the elderly and the lack of elevator service, which made lugging strollers and luggage particularly difficult.

Soundproofing appears to be inadequate with noise from adjacent rooms and loud neighbors frequently causing disturbances, making it challenging for families with young children to rest. Additionally, the absence of a reception desk led to difficulties in addressing concerns promptly, adding to the discomfort.

On a positive note, the management was praised for their familiar and welcoming approach, contributing to a homely feel. Some families appreciated the ability to request a crib, indicating that staff are accommodating towards families despite the infrastructural limitations. However, amenities specific to children, such as playgrounds, were notably missing, which might affect longer stays or families with older kids.

Overall, while the hotel offers a charming ambiance and personable management, its physical layout and noise issues might pose significant challenges for families traveling with young children.

Yes, Catedral Suites Jerez has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Catedral Suites Jerez.

No, Catedral Suites Jerez doesn't allow dogs.

No, parking facilities aren't available at Catedral Suites Jerez.

No, Catedral Suites Jerez doesn't have a gym.

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