Riverland Inn & Suites
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Summary of reviewsRiverland Inn & Suites has garnered praise for its prime location along the scenic Thompson River, offering beautiful views of the river and surrounding mountains. The hotel is conveniently close to downtown Kamloops, providing easy access to restaurants, shops and parks, as well as proximity to the highway for effortless travel. Despite its central location, the area remains relatively quiet and private, enhancing the overall tranquility of the stay. Guests particularly enjoy the outdoor area along the riverbank, which adds to the charm of the setting.
The hotel had previously received high marks for its breakfast with guests lauding the variety and quality of items such as sausages, eggs and orange juice. However, the breakfast service has been discontinued due to COVID-19, which has led to some disappointment among recent guests who had anticipated this amenity.
The rooms at Riverland Inn & Suites receive mixed feedback. Guests appreciate the spacious and comfortable accommodations, often highlighting rooms that offer balconies or patios with impressive river views. Many rooms come equipped with useful amenities like kitchenettes, air conditioning and refrigerators. However, there are recurring issues with cleanliness and maintenance, including reports of outdated furnishings, stained sheets, dirty carpets and unclean bathrooms.
Cleanliness appears to be a consistent concern throughout the property with several reviews mentioning dirty hallways, stairwells and outdoor spaces. Some guests have encountered issues such as mold in fridges and sticky floors, indicating a need for better upkeep and more thorough cleaning standards.
On a brighter note, the staff at Riverland Inn & Suites are widely praised for their friendliness and helpfulness. The front desk personnel are described as accommodating and professional, contributing to a welcoming atmosphere. Despite occasional mentions of less satisfactory interactions, the overall sentiment towards the hotel's customer service remains positive.
The wifi service at the hotel receives mixed reviews with recurring complaints about poor and inconsistent connectivity. While some guests report satisfactory performance, others experience slow internet and frequent disconnections, especially away from the lobby area.
The indoor pool area, equipped with a hot tub, is generally appreciated by guests for relaxation. Despite some maintenance and cleanliness concerns, the pool is often described as large, warm and a pleasant addition to the stay, particularly for families.
Riverland Inn & Suites is noted for being family-friendly, offering amenities such as family-sized rooms and a comfortable suite. The pool and hot tub are popular with families, although there are some concerns about cleanliness that pose potential risks for children.
Some guests have found the beds to be comfortable and clean, enjoying a good night's sleep on firm and supportive mattresses. However, there are significant concerns about the hardness and condition of some mattresses with issues such as stained sheets and pillowcases and even reports of bed bugs.
As a budget-friendly option, Riverland Inn & Suites is considered good value for a typical three-star establishment. While it’s not a luxury property, the amenities and beautiful river views make it a reasonable choice for travelers on a budget.
In summary, Riverland Inn & Suites offers a mix of positive and negative experiences. Its beautiful location, friendly staff and family-friendly amenities are key highlights, but improvements in cleanliness, room maintenance and wifi reliability are needed to enhance the overall guest experience.
Categories
The hotel had previously received high marks for its breakfast with guests lauding the variety and quality of items such as sausages, eggs and orange juice. However, the breakfast service has been discontinued due to COVID-19, which has led to some disappointment among recent guests who had anticipated this amenity.
The rooms at Riverland Inn & Suites receive mixed feedback. Guests appreciate the spacious and comfortable accommodations, often highlighting rooms that offer balconies or patios with impressive river views. Many rooms come equipped with useful amenities like kitchenettes, air conditioning and refrigerators. However, there are recurring issues with cleanliness and maintenance, including reports of outdated furnishings, stained sheets, dirty carpets and unclean bathrooms.
Cleanliness appears to be a consistent concern throughout the property with several reviews mentioning dirty hallways, stairwells and outdoor spaces. Some guests have encountered issues such as mold in fridges and sticky floors, indicating a need for better upkeep and more thorough cleaning standards.
On a brighter note, the staff at Riverland Inn & Suites are widely praised for their friendliness and helpfulness. The front desk personnel are described as accommodating and professional, contributing to a welcoming atmosphere. Despite occasional mentions of less satisfactory interactions, the overall sentiment towards the hotel's customer service remains positive.
The wifi service at the hotel receives mixed reviews with recurring complaints about poor and inconsistent connectivity. While some guests report satisfactory performance, others experience slow internet and frequent disconnections, especially away from the lobby area.
The indoor pool area, equipped with a hot tub, is generally appreciated by guests for relaxation. Despite some maintenance and cleanliness concerns, the pool is often described as large, warm and a pleasant addition to the stay, particularly for families.
Riverland Inn & Suites is noted for being family-friendly, offering amenities such as family-sized rooms and a comfortable suite. The pool and hot tub are popular with families, although there are some concerns about cleanliness that pose potential risks for children.
Some guests have found the beds to be comfortable and clean, enjoying a good night's sleep on firm and supportive mattresses. However, there are significant concerns about the hardness and condition of some mattresses with issues such as stained sheets and pillowcases and even reports of bed bugs.
As a budget-friendly option, Riverland Inn & Suites is considered good value for a typical three-star establishment. While it’s not a luxury property, the amenities and beautiful river views make it a reasonable choice for travelers on a budget.
In summary, Riverland Inn & Suites offers a mix of positive and negative experiences. Its beautiful location, friendly staff and family-friendly amenities are key highlights, but improvements in cleanliness, room maintenance and wifi reliability are needed to enhance the overall guest experience.
Hotel near Golf Courses
This inn is a 2-minute drive from Sun Rivers Golf Course and is listed as having a golf course within 3 km. Its location offers quick access to nearby golfing opportunities.
Hotel for Honeymoon
This hotel offers newly renovated rooms and is known for its excellent service. It is a good option for couples seeking a comfortable stay.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi, ensuring guests stay connected. It also provides a comfortable and convenient stay.
3-Star Hotel
Riverland Inn & Suites is praised for its spacious rooms and convenient location. It provides amenities such as free Wi-Fi, and an on-site restaurant, making it a practical option for travelers seeking comfort and accessibility.
Hotel with EV Charging Stations
Hotel with Rooms With Jacuzzi / Hot-tub
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Cheap Hotel
Accessible Hotel
Hotel with Indoor Pool
Guest Reviews
Riverland Inn & Suites boasts a prime location that offers guests easy access to various attractions and amenities in Kamloops. Nestled by the scenic Thompson River, the hotel provides stunning views of the river and surrounding mountains, offering a tranquil and picturesque setting. It's conveniently close to downtown, making it an excellent base for exploring local restaurants, shops and parks.
The hotel's proximity to the highway ensures effortless accessibility, making it ideal for travelers needing a quick stopover or for those on a longer journey. Despite being near major roads, the location remains relatively quiet and offers privacy, contributing to a relaxing stay. Guests also appreciate the nearby dog park and river walk, perfect for a leisurely stroll or a moment of reflection by the water.
The outdoor area along the riverbank with its beautiful and well-maintained grounds, enhances the overall appeal of the location. The easy access to both natural beauty and urban convenience makes Riverland Inn & Suites a favored choice among visitors seeking both comfort and serenity. Overall, this accommodation combines a great location with lovely views and convenient amenities, making it a compelling option for travelers.
Riverland Inn & Suites once boasted an impressive breakfast experience that consistently received positive feedback from guests. Patrons frequently praised the variety and quality, highlighting the delicious sausages, eggs and orange juice. The hot continental breakfast was described as excellent, above average and wonderful with many appreciating the good setup and value for money.
Staff service during breakfast was often commended, adding to the overall excellent morning experience. Cleanliness was noted with an emphasis on the inclusion of the breakfast in the room rate.
However, recent reviews reveal a significant shift. Despite being previously advertised, breakfast offerings have been discontinued, primarily attributed to COVID-19 restrictions. Guests expressed disappointment over the absence of the once-highlighted feature, which was clearly noted during booking and confirmed upon arrival through signage. The discontinuation has left some travelers feeling that the room rates should be adjusted to reflect the lack of breakfast service.
The stark contrast between past and current conditions has led to mixed sentiments, where the once-celebrated breakfast experience is notably missed.
Riverland Inn & Suites has received a mix of feedback regarding its rooms. On the positive side, guests appreciate the spaciousness and comfort of many rooms. There are several mentions of clean and comfortable accommodations with large rooms often providing balconies or patios with impressive river views. Some rooms come equipped with kitchenettes and the inclusion of amenities like air conditioning and refrigerators has been noted positively. The beds in many of these rooms have been described as comfy and the presence of updated, renovated rooms has been highlighted by several guests.
However, there are recurring issues that have dampened some guests' experiences. A number of rooms are reported to be outdated and in need of refurbishment. Cleanliness is a frequent concern with instances of stained sheets, dirty carpets and unclean bathrooms. Some rooms have had unpleasant odors and signs of previous smoking. Maintenance problems, such as broken toilets, missing tiles and noisy fridges, have also been mentioned. Specific complaints include rooms not being serviced for the duration of stays, insufficient cleanliness upon arrival and various cosmetic issues.
Overall, while Riverland Inn & Suites offers spacious rooms with some well-liked amenities and pleasant river views, it is clear that attention to cleanliness and maintenance updates are needed to enhance the guest experience.
The beds at Riverland Inn & Suites have received mixed feedback from guests. On the positive side, many reviewers have complimented the beds as being comfortable and clean, often noting that extra pillows were provided upon request, enhancing their stay. A number of guests specifically mentioned that they enjoyed a good night's sleep on the firm and supportive mattresses with the clean linens adding to the overall comfort. Some highlighted the combination of a comfortable bed and a nice river view as a pleasant experience.
However, not all feedback was favorable. Several guests reported issues such as hard or extremely firm mattresses, which they found uncomfortable and likened to sleeping on a tabletop or cement. There were mentions of beds that were old, broken or needing updates with specific complaints about stained sheets, pillowcases and even pillows full of ants. A few guests also encountered more severe issues like bed bugs and beds with uneven firmness or thin, springy mattresses. There were instances where beds were described as dirty, used or lumpy, deteriorating the quality of sleep for some visitors.
Overall, while many guests were satisfied with the comfort and cleanliness of the beds at Riverland Inn & Suites, there were significant concerns raised about the hardness and condition of some of the mattresses, indicating a need for potential improvement in this area.
Riverland Inn & Suites has received mixed feedback regarding cleanliness from its guests. While some reviews mention rooms that were clean, simple and comfortable, there is a significant number of comments pointing out various cleanliness issues throughout the property. Visitors have noted dirty carpets, stained bed sheets and dusty surfaces. Bathrooms, a particular point of concern, were frequently described as not clean and sometimes filthy with specific mentions of grime, leftover hair and dirty shower curtains.
Additionally, common areas such as hallways, stairwells and outdoor spaces also garnered similar criticism, highlighting the need for better upkeep and a deeper, more thorough cleaning regimen. Several reviews mentioned visible dirt and debris, including dead bugs, dirty tables and rubbish left around. Some guests found mold in fridges, rusty interiors and sticky floors in their rooms, indicating a need for more rigorous cleaning standards.
Though there are positive comments about the rooms being clean and the overall cleanliness being fine, these instances seem sporadic. The recurring theme in these reviews suggests that while Riverland Inn & Suites can be clean and comfortable, it often falls short of maintaining consistent standards across all areas, indicating a need for more thorough cleaning and maintenance efforts.
For travelers prioritizing cleanliness, it may be wise to consider other options or to verify recent reviews before booking a stay.
Riverland Inn & Suites boasts an impressive level of customer service and hospitality, as highlighted by numerous guest reviews. The front desk personnel stand out for their friendliness, helpfulness and accommodating demeanor. Many guests have specifically mentioned the great customer service and how the staff always go the extra mile to ensure a pleasant stay. The manager and front office staff receive frequent praise for their professionalism and welcoming attitude. The hotel's team is consistently described as kind, polite and exceptionally helpful, making guests feel valued and attended to.
However, it's important to note that there were occasional mentions of unhelpful or brusque behavior from some staff members and a few guests experienced dissatisfaction with the cleanliness staff. Despite these occasional issues, the overall sentiment remains overwhelmingly positive with many guests commending the friendly atmosphere and great service they received throughout their stay at Riverland Inn & Suites.
The wifi experience at Riverland Inn & Suites has received mixed feedback from guests. Positive comments highlight moments of good wifi and excellent internet service, suggesting that it can work well at times. However, there are numerous accounts of poor and inconsistent connectivity with many guests experiencing issues such as slow internet, wifi cutting out and complete failures of the internet system. The Internet signal seems to be particularly unreliable away from the lobby area. Overall, while there are instances of satisfactory performance, the wifi service consistently demonstrates significant room for improvement.
Riverland Inn & Suites offers an indoor pool area with the convenience of a hot tub. Despite some negative feedback about cleanliness and maintenance, many guests appreciated the pool for relaxation and found it to be a good bonus for their stay. The pool was described as large, warm and often open with no issues. Families appreciated the pool area, although it could get crowded with children at times. Some guests highlighted the lovely and clean condition of the pool, enjoying the easy access and the welcoming feel it added to the hotel. Overall, while there's room for improvement in pool service and upkeep, the pool has been a pleasant feature for many visitors, enhancing their experience at the hotel.
Riverland Inn & Suites stands out as a very family-friendly hotel, offering amenities that cater well to families traveling with children. The hotel boasts a family-sized room and comfortable family suite, ensuring there's ample space for everyone to gather. Families can enjoy the pool and hot tub, which are noted as being great features. Additionally, the overall facility is well-suited for families, making it a pleasant location for those traveling with kids.
However, some guests have pointed out cleanliness concerns, such as pills behind the bed and dangerous glass left between beds, which may pose a risk for children. Despite this, the hotel remains a suitable option for family travel, recommended for all types of travel due to its amenities and overall family-friendly atmosphere.
Riverland Inn & Suites offers a good stay with excellent value for the price, making it an ideal option for travelers on a budget. Guests noted the budget rooms were reasonable and fine for an overnight stop. The hotel’s location boasts beautiful river views, enhancing the overall experience. The amenities, including a free continental breakfast, pool and hot tub, were appreciated by guests as added perks. While some mentioned that it is a basic three-star hotel and not a four-star property by any means, the general sentiment is that it provides good value for a typical three-star establishment.
At Riverland Inn & Suites, the jacuzzi and hot tubs in the rooms receive mixed but generally positive feedback. Guests appreciated the clean and spacious jacuzzi tubs, describing them as a nice addition to their stay and an enjoyable amenity. The King Jacuzzi rooms and suites were particularly mentioned as impressive with the large jetted tubs living up to their advertised appeal. However, some reviews pointed out maintenance issues, noting that the hot tubs sometimes had excess foam, floating debris or were not as hot as expected. Despite these occasional drawbacks, the indoor and in-room hot tubs still contributed to a relaxing experience for many guests.
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Location
The hotel's proximity to the highway ensures effortless accessibility, making it ideal for travelers needing a quick stopover or for those on a longer journey. Despite being near major roads, the location remains relatively quiet and offers privacy, contributing to a relaxing stay. Guests also appreciate the nearby dog park and river walk, perfect for a leisurely stroll or a moment of reflection by the water.
The outdoor area along the riverbank with its beautiful and well-maintained grounds, enhances the overall appeal of the location. The easy access to both natural beauty and urban convenience makes Riverland Inn & Suites a favored choice among visitors seeking both comfort and serenity. Overall, this accommodation combines a great location with lovely views and convenient amenities, making it a compelling option for travelers.
Breakfast
Staff service during breakfast was often commended, adding to the overall excellent morning experience. Cleanliness was noted with an emphasis on the inclusion of the breakfast in the room rate.
However, recent reviews reveal a significant shift. Despite being previously advertised, breakfast offerings have been discontinued, primarily attributed to COVID-19 restrictions. Guests expressed disappointment over the absence of the once-highlighted feature, which was clearly noted during booking and confirmed upon arrival through signage. The discontinuation has left some travelers feeling that the room rates should be adjusted to reflect the lack of breakfast service.
The stark contrast between past and current conditions has led to mixed sentiments, where the once-celebrated breakfast experience is notably missed.
Rooms
However, there are recurring issues that have dampened some guests' experiences. A number of rooms are reported to be outdated and in need of refurbishment. Cleanliness is a frequent concern with instances of stained sheets, dirty carpets and unclean bathrooms. Some rooms have had unpleasant odors and signs of previous smoking. Maintenance problems, such as broken toilets, missing tiles and noisy fridges, have also been mentioned. Specific complaints include rooms not being serviced for the duration of stays, insufficient cleanliness upon arrival and various cosmetic issues.
Overall, while Riverland Inn & Suites offers spacious rooms with some well-liked amenities and pleasant river views, it is clear that attention to cleanliness and maintenance updates are needed to enhance the guest experience.
Beds
However, not all feedback was favorable. Several guests reported issues such as hard or extremely firm mattresses, which they found uncomfortable and likened to sleeping on a tabletop or cement. There were mentions of beds that were old, broken or needing updates with specific complaints about stained sheets, pillowcases and even pillows full of ants. A few guests also encountered more severe issues like bed bugs and beds with uneven firmness or thin, springy mattresses. There were instances where beds were described as dirty, used or lumpy, deteriorating the quality of sleep for some visitors.
Overall, while many guests were satisfied with the comfort and cleanliness of the beds at Riverland Inn & Suites, there were significant concerns raised about the hardness and condition of some of the mattresses, indicating a need for potential improvement in this area.
Cleanliness
Additionally, common areas such as hallways, stairwells and outdoor spaces also garnered similar criticism, highlighting the need for better upkeep and a deeper, more thorough cleaning regimen. Several reviews mentioned visible dirt and debris, including dead bugs, dirty tables and rubbish left around. Some guests found mold in fridges, rusty interiors and sticky floors in their rooms, indicating a need for more rigorous cleaning standards.
Though there are positive comments about the rooms being clean and the overall cleanliness being fine, these instances seem sporadic. The recurring theme in these reviews suggests that while Riverland Inn & Suites can be clean and comfortable, it often falls short of maintaining consistent standards across all areas, indicating a need for more thorough cleaning and maintenance efforts.
For travelers prioritizing cleanliness, it may be wise to consider other options or to verify recent reviews before booking a stay.
Staff
However, it's important to note that there were occasional mentions of unhelpful or brusque behavior from some staff members and a few guests experienced dissatisfaction with the cleanliness staff. Despite these occasional issues, the overall sentiment remains overwhelmingly positive with many guests commending the friendly atmosphere and great service they received throughout their stay at Riverland Inn & Suites.
Wi-Fi
Pool
Family
However, some guests have pointed out cleanliness concerns, such as pills behind the bed and dangerous glass left between beds, which may pose a risk for children. Despite this, the hotel remains a suitable option for family travel, recommended for all types of travel due to its amenities and overall family-friendly atmosphere.
3 Star
Rooms with Jacuzzi / Hot-Tub
Yes, Riverland Inn & Suites has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Riverland Inn & Suites.
No, Riverland Inn & Suites doesn't allow dogs.
No, parking facilities aren't available at Riverland Inn & Suites.
No, Riverland Inn & Suites doesn't have a gym.
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