Kampala Serena Hotel
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Summary of reviewsThe Kampala Serena Hotel is highly praised for its exceptional staff who are warm, friendly and helpful. Guests appreciate the polite and attentive service provided by the staff in all areas of the hotel, including the gym, day spa and restaurants. The hotel's strong COVID protocols, including in-house PCR testing, are also impressive. While there were a few isolated incidents of delays during check-in and check-out, overall, the staff are welcoming, caring and hospitable. Some guests noted that staff in the corridors sometimes do not say hello, but this is a minor concern. Overall, if you're looking for a hotel with great staff in Kampala, the Kampala Serena Hotel is the perfect choice.
Categories
Luxury Hotel
This 5-star hotel is situated on 17 acres of manicured water gardens in the heart of Kampala. It offers elegant accommodation, gourmet cuisine, a large free-form swimming pool with a waterfall, and the Maisha Spa and Health Club featuring saunas, steam rooms, and a plunge pool.
Hotel near Golf Courses
While not directly on a golf course, Kampala Serena Hotel is a luxury option with high ratings and is located a reasonable distance from the Uganda Golf Course. It provides a luxurious stay with excellent service.
Hotel for Honeymoon
Kampala Serena Hotel offers luxurious accommodations, spa facilities, and exceptional service. It features lush gardens, gourmet dining options, and opulent suites with private balconies that provide stunning city views, making it ideal for a romantic honeymoon.
Hotel with Spa
The Kampala Serena Hotel features the Maisha Spa and Health Club, an urban sanctuary with treatments meticulously crafted to pamper and indulge guests. It offers a full-service spa with massages, body treatments, and facials, as well as recreational amenities like a health club, an outdoor pool, and a sauna.
Family Friendly Hotel
Kampala Serena Hotel features a children's paddling pool and a main swimming pool. The hotel offers family accommodation with interconnecting rooms, babysitting services, and early children's meals. Activities include excursions to the Uganda Wildlife Centre and visits to the Ngamba Island Chimpanzee Sanctuary.
Romantic Hotel
Known for its elegance and exceptional service, it provides a serene escape in the heart of Kampala. Its lush gardens, exquisite dining options, and luxurious spa create a romantic and pampering atmosphere. The refined ambiance and attention to detail make it ideal for couples.
Hotel with Swimming Pool
This hotel offers a luxurious experience with a full-service spa, health club, and an outdoor pool. Guests can enjoy multiple dining options, including French cuisine, and relax at the poolside bar. The hotel provides family-friendly amenities and activities.
Pool Lap Lanes Outdoor Pool
Business Hotel
Located in the heart of Kampala, this hotel offers state-of-the-art conference facilities and a range of meeting rooms suitable for various event sizes. It provides world-class business support including a VIP entrance, helipad, multiple boardrooms, and a business center. The hotel also features extensive water gardens that serve as an inspiring backdrop for corporate events.
Hotel with Parking
This luxury hotel offers both complimentary self-parking and convenient valet parking services on-site, ensuring a hassle-free experience for guests arriving with vehicles.
Accessible Hotel
This hotel is wheelchair-friendly with easy access for wheelchairs throughout the property. It has a lift, marked disabled parking spaces, and special facilities for visually impaired and deaf guests. Wheelchair-friendly rooms with accessible bathrooms are also available.
Hotel with Gym
Kampala Serena Hotel offers a health club, full-service spa with massages, body treatments, and facials, ensuring a comprehensive fitness and wellness experience. It features an outdoor pool, sauna, and multiple dining options, including 24-hour room service, making it convenient for guests to maintain their routines.
Hotel for Yoga
Known for its luxurious amenities and spa facilities, which often include yoga and wellness programs. It is a high-end hotel with facilities suited for relaxation and rejuvenation.
5-Star Hotel
Kampala Serena Hotel offers a blend of 5-star polish and pan-African panache. It features landscaped grounds, water gardens, an international conference center, three restaurants, two bars, and the Maisha Mind Body and Spirit Spa. Guests consistently praise the exceptional service, luxurious rooms, and beautiful surroundings.
Hotel with Outdoor Pool
This luxurious hotel features a beautiful, tropically styled free-form swimming pool set within 17 acres of water gardens. The pool area includes rock terraces, wooden bridges, and a waterfall, offering a serene environment for relaxation. There is also a children's pool and a poolside bar.
Hotel with Pool Lap Lanes
This hotel might provide suitable swimming facilities for lap swimming.
Guest Reviews
The staff at Kampala Serena Hotel are truly exceptional with many guests praising their warmth, friendliness and helpfulness. From the gym to the day spa to all the restaurants, the staff are always polite, attentive and provide great service. The hotel has super-strong covid protocols with in-house PCR testing, which is impressive. There were a few isolated incidents where guests experienced some delays during check-in and check-out and some reception staff were not as warm as others, but overall, the staff are so welcoming, caring and hospitable, notably Aggre and Rosetta at the Lake Restaurant. One guest noted that staff in the corridors sometimes do not say hello, but this is a minor concern. If you're looking for a hotel with great staff in Kampala, look no further than the Kampala Serena Hotel.
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Staff
Yes, Kampala Serena Hotel has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at Kampala Serena Hotel.
No, Kampala Serena Hotel doesn't allow dogs.
Yes, parking facilities are available at Kampala Serena Hotel.
Yes, Kampala Serena Hotel has a gym.
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