Info
Summary of reviewsH Benjamin Residence is a serene getaway located amidst stunning natural scenery, offering travelers a mix of privacy and breathtaking views, particularly of Mount Kinabalu. Perfect for couples and families looking for a peaceful retreat, the residence is strategically positioned near a lovely river and features a charming blend of natural beauty and cold weather, creating a relaxing ambiance. Despite its distance from the main town and attractions, which might pose some challenges for those without personal transport, the setting provides a perfect backdrop for a private hideaway.
The complimentary breakfast at H Benjamin Residence receives praise for its delicious dishes like char kway teow and nasi goreng kampung and some guests appreciate the variety. However, improvements are needed in terms of breakfast choices and buffet flow and issues such as occasional shortages and the presence of flies have been noted.
Rooms at the residence offer certain positive aspects, such as soft pillows, spaciousness and a good water heater. Recent renovations have improved bathroom conditions significantly. Nevertheless, the rooms fall short regarding cleanliness, modernity and amenities with issues like dust, outdated furnishings and a lack of essentials such as air conditioning and TVs.
While the lobby and dining areas are clean and the surroundings are beautiful, cleanliness in the rooms and common areas is a concern. Issues like dust, bird droppings and dirt along walls and floors suggest that better maintenance is needed to fully meet guest expectations.
The staff at H Benjamin Residence receive varied feedback. Many guests appreciate the friendly and accommodating nature of the personnel with the owner and some team members going above and beyond to ensure a pleasant stay. Others, however, mention unresponsiveness and a lack of attentiveness, particularly during night times.
Parking at the residence is generally available, although spaces are limited and may need to be reserved in advance. The parking lot's small size poses a challenge, but it offers a pleasant view of Mount Kinabalu, adding to the scenic experience.
The residence's beds are highly praised for their great mattress quality, although some guests find the pillows too soft and the beds not always adequately sized. Additionally, the lack of side lamps could be an inconvenience for those who enjoy reading in bed. Despite these minor issues, the overall comfort of the rooms is well-regarded, although there is room for improvement in certain areas.
Show moreRead review summaries for all categories
Categories
