Zenseana Resort & Spa - Patong, Phuket is highly praised for its prime location in Patong Beach, providing guests with convenient access to the beach, nightlife, local amenities and tourist attractions. Its proximity to diverse dining options, shops and public transportation makes it an ideal spot for both relaxation and exploration. The hotel's placement at the beginning of Patong Beach ensures a balance between easy access to main attractions and a relatively quieter environment.
Breakfast at the resort is notably varied and extensive, catering to both Oriental and Western tastes and featuring an array of delicious options. Guests often commend the fruit, high-quality food and the regular changes in the buffet. Despite some comments about the cost and suggestions for more international and healthier options, the breakfast experience is broadly positive.
Dinner experiences are mixed but include notable highlights such as delicious in-room dining and special event meals. Cocktails from the pool bar are favored by many, though some guests suggest exploring nearby dining options for better value. Service speed and availability during certain hours are areas highlighted for improvement.
The resort's rooms are appreciated for their clean, modern aesthetic, spaciousness and comfort. Positive mentions often refer to the comfortable beds, balconies and luxurious showers. However, some guests report maintenance issues, noise complaints and occasional lapses in cleanliness. Despite these drawbacks, the overall room experience remains favorable due in part to the hardworking and friendly staff.
Cleanliness throughout the hotel is usually rated highly with guests noting the well-maintained facilities and efficient housekeeping services. The pool area, public spaces and dining areas are generally kept spotless, though a few guests mention specific issues like bathroom cleanliness and inconsistent housekeeping.
The staff at Zenseana Resort & Spa receive widespread acclaim for their friendliness, helpfulness and professional service. They are often highlighted for their promptness, positive attitude and personalized gestures that enhance the guest experience. While there are occasional remarks about slow service or language barriers, these are rare and do not overshadow the overall positive impression left by the staff.
Wi-Fi service receives mixed reviews with some guests experiencing adequate connectivity while others encounter slow speeds and frequent disconnections. Recommendations for improvement in this area are common.
Spa services, unfortunately, face challenges with frequent closures or renovations, though those who accessed the spa praise the massages. The resort compensates with various nearby alternatives for spa experiences.
The gym is generally well-received for its size, cleanliness and equipment. However, the lack of air conditioning and occasional maintenance issues are noted drawbacks.
The pool facilities, especially the rooftop pool, are highly appreciated for their cleanliness, spectacular view and pleasant ambiance. Though some guests find the pool shallow and occasionally crowded, the overall sentiment towards the pool areas is positive with many describing them as inviting.
Overall, Zenseana Resort & Spa - Patong, Phuket stands out as a well-situated, comfortable and welcoming destination with commendable amenities and a dedicated staff, despite some areas needing improvement.
Ayara Kamala Resort & Spa - SHA Extra Plus is a luxurious and peaceful resort located in a tropical forest with stunning sea views. The hotel offers a free shuttle service to Kamala Beach, but is remote from everything and does not have access to the sea. The breakfast receives positive feedback with guests praising the a la carte options and Halal food. Dining at the hotel is hit or miss with some guests raving about the delicious food and others finding it expensive and not worth it. The rooms are spacious and nicely decorated with amazing sea views and private infinity pools. The hotel is clean and well-maintained with friendly and accommodating staff. The spa facilities offer a range of services, including massages and a spa bathtub and the pool options are exceptional, including an outdoor pool, private pools, infinity pools and a rooftop pool with fabulous views. The hotel is family-friendly with an abundance of equipment in the gym and ideal pools for children. The beds receive mixed reviews with some guests finding them extremely comfortable and others having issues with bedbugs or discomfort. Overall, Ayara Kamala Resort & Spa - SHA Extra Plus offers exceptional amenities and a truly five-star experience with lovely and wonderful staff and stunning views that will remain in guests' memories long after their departure. It is a sophisticated and elegant choice for an unforgettable experience, perfect for a romantic getaway or honeymoon.
Crest Resort & Pool Villas is a luxurious and beautiful hotel located in the leafy hilltops overlooking Patong beach, providing fabulous views and a peaceful escape from the crowds. The hotel offers a free shuttle service several times a day to reach Patong Beach and the town center. The breakfast buffet offers a lot of variety and plenty of delicious options, making it a great start to your day. The rooms are exceptional with beautiful designs, comfort and cleanliness, especially the deluxe private pool suites and the pool access villas. The staff is exceptional, polite, friendly and accommodating, making the stay a memorable and enjoyable experience. The hotel boasts an impressive array of pool options, including rooftop, infinity, outdoor and children's pools with stunning views and a great pool bar. The private pools in the rooms provide a peaceful and secluded environment. Although some guests found the hotel overpriced and not meeting five-star standards, most guests enjoyed their stay and felt that the hotel was worth the money. The hotel is not very kid-friendly, but there are still some amenities for families traveling with children. Overall, Crest Resort & Pool Villas is a great choice for travelers looking for a luxurious and peaceful getaway.